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The Value of Enterprise Content Management (ECM)

Enterprise Content Management Value

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Overview of the general benefits of enterprise content management (ECM) software; snapshot of the various industries where ECM is a good, proven fit

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Page 1: Enterprise Content Management Value

The Value of Enterprise Content Management (ECM)

Page 2: Enterprise Content Management Value

Enterprise Content Management (ECM) Value

Year 2000• Reduce paper• Reduce space• Electronic filing• Reduce lost documents• Efficient retrieval• Security• Document routing

Page 3: Enterprise Content Management Value

Enterprise Content Management (ECM) Value

Year 2010• Integration with LOB systems• Business process management• Process re-engineering• Workforce re-allocation• Compliance• Risk aversion• Integrated security model

Page 4: Enterprise Content Management Value

Solutions for Every Business: Accounts Payable (AP)

ECM value provided:• Decrease process time• Eliminate late payment penalties• Collect early pay discounts• Manage volume increases• Avoid additional labor costs• Automated invoice processing

Page 5: Enterprise Content Management Value

Questions: Accounts Payable (AP)

• Can you describe your current invoice process?• How are paper invoices handled once they have been

received?• What’s the approval process?• How many invoices do you receive per month/year?• What percentage is PO based vs. non-PO based?• Is invoice delivery centralized?• How do approvers in remote locations get notified that an

invoice needs approval?

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Accounts Payable (AP)

Accounts Payable (AP) ManagerPains– Lost vendor discounts/ paying late payment penalties. – Reduce costs  Soft = time; Hard= people, equipment, material, rent, postage

Key Points– Route documents electronically and apply business rules to reduce your payables cycle – Automatically organize your invoices based on due dates to decrease late penalties – Saves time, head count, storage cost, postage – Cost per invoice: ranges from $2 (using imaging/workflow) – $20 (paper-based)

What an AP Manager needs to know:

How much of my process can I automate?

How do I ensure my clerks are spending most of their time on exceptions?

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Accounts Payable (AP)

CFOPains– Operating Cost Increasing – Unable to meet P&L (profit and loss) goals

Key Points– Re-deployment of employees due to streamlined processing– Decrease cost of processing invoices

What a CFO needs to know:

Return on Investment (ROI)

Page 8: Enterprise Content Management Value

Accounts Payable (AP)

ControllerPains– No accurate paper trail or document history – No clear view into accurate financial reporting

Key Points– OnBase is SOX Compliant and reduces/eliminates penalties on Sales & Use audits,

W9's, 1099's/1042's, legal issues – OnBase aid in audits completed quickly and accurately (Internal, External, IRS)

What a controller needs to know:

How, at any point in time, I can track my payables

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Accounts Payable (AP)

IT Director/ManagerPains– Too many disparate systems throughout multiple locations – No budget to hire additional IT staff to manage additional projects

Key Points– OnBase is the bridge that easily shares data among systems and auto-indexes

documents upon receipt to optimize downstream forecasting and strategic planning with real-time reporting

– Premises-based, SaaS, or hosted offerings extend flexibility without custom coding or high cost of ongoing IT maintenance

What an IT Director/Manager needs to know:

How is this going to affect my department’s workload?

- Some want to hear “not much” - stretched for resources

- Some want to hear “considerably” - involvement

Page 10: Enterprise Content Management Value

Vertical Solutions

Hyland’s Focused Verticals• Financial Services• Government• Healthcare• Higher Education• Insurance• Manufacturing

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Financial Services

InvestmentsInvestments

LendingLending

Positive PayPositive Pay

TrustTrust

StatementsStatements

LockboxLockbox

OperationsOperations

Fraud DetectionFraud DetectionFraud DetectionFraud Detection

New AccountsNew Accounts

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Government

Social Services TreasuryTreasury

Clerk of Courts

Vital Statistics Auditor

TreasuryLaw Enforcement

Affordable Housing

Rehab & Corrections

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Healthcare

Patient ServicesPatient

Services RegistrationRegistration Patient Accounting

Patient Accounting

Patient RecordsPatient

Records

CodingCoding

Human Resources

Human Resources

Accounts Payable

Accounts Payable

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Higher Education

Admissions Human Resources

Financial Aid Student Services

Accounting Business Office

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Insurance

New Business

New Business

UnderwritingUnderwriting

ClaimsClaims Accounting & Finance

Accounting & Finance

Customer Service

Customer Service

Producer & Agent

Management

Producer & Agent

Management

Page 16: Enterprise Content Management Value

Manufacturing

Accounting CADCustomer Service Engineering

Risk AversionRegulatory Compliance

Human Resources

Supply ChainERP Integration

Page 17: Enterprise Content Management Value

OnBase on the Internet

• www.Hyland.com

• By vertical – Financial Services: www.hyland.com/English/IndustrySolutions/FinancialServices

– Government: www.hyland.com/English/IndustrySolutions/Government

– Healthcare: www.hyland.com/English/IndustrySolutions/Healthcare

– Higher Education: www.hyland.com/English/IndustrySolutions/HigherEd

– Insurance: www.hyland.com/English/IndustrySolutions/Insurance

– Manufacturing: www.hyland.com/English/IndustrySolutions/Manufacturing