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#15NTCrealissues Notes: http://bit.ly/ntcissues
What to do When Technology Isn’t Your Problem? #15NTCrealissues Shared Notes: bit.ly/ntcissues
#15NTCrealissues Notes: http://bit.ly/ntcissues
First Things First
Introductions
Us
You
Collaboration Notes: http://bit.ly/ntcissues
#15NTCrealissues Notes: http://bit.ly/ntcissues
Where Are We Going? The Tech Success Triangle The Quiz (Diagnosis) Storytelling Prescription
Image: Marcelo Nava
#15NTCrealissues Notes: http://bit.ly/ntcissues
#15NTCrealissues Notes: http://bit.ly/ntcissues
#15NTCrealissues Notes: http://bit.ly/ntcissues
“Red Flag” Phrases “Our board member told us to get
this, he loves it at his office.”
“It’s free!”
“Our VISTA/New Sector volunteer is really smart. She’ll figure this out!
“We need to get this up and running in the next 3 weeks.”
#15NTCrealissues Notes: http://bit.ly/ntcissues
The Tech Success Triangle Table
#15NTCrealissues Notes: http://bit.ly/ntcissues
The Three Legs of the Tech Success Triangle Table
People
Process Tech
Mission
#15NTCrealissues Notes: http://bit.ly/ntcissues
People • Executive
Sponsorship • Collaboration • Technical Skills • Roles • Personalities • Politics
Process • Governance • Planning and
Budgeting • Measurement • Change
Management • Responsibility • Accountability • Defined
Outcomes
Technology • Project
Management • Vendor
Selection • Evaluation
Criteria • Capacity to
Maintain
#15NTCrealissues Notes: http://bit.ly/ntcissues
Take the “Project and Implementation Problems Diagnostics” Quiz! 5 mins!
#15NTCrealissues Notes: http://bit.ly/ntcissues
Share your quiz results: Project: past, current, or planned project Scene: give your partner the context
• What are/were you trying to accomplish? • Why? • How are/were you going to get there? • Did the outcome align with your plan/goals?
#
Obstacles: • People • Process • Technology
#
Lessons learned?#
#15NTCrealissues Notes: http://bit.ly/ntcissues
Presenting Problems and Diagnoses
#15NTCrealissues Notes: http://bit.ly/ntcissues
Pigs and Chickens
http://indianapublicmedia.org/eartheats/files/2011/01/Eggs-Bacon-940x626.jpg
#15NTCrealissues Notes: http://bit.ly/ntcissues
Top 10 Reasons Tech Projects Fail
Lack of: 1. Executive Support 2. User Involvement 3. Experienced Project Manager 4. Clear Business Objectives 5. Minimized Scope 6. Standardized Software Infrastructure 7. Firm Basic Requirements 8. Formal Methodology 9. Reliable Estimates 10. Other (Planning, Ownership, Staff)
Source: The Standish Group
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Top Barriers to Successful Tech Projects
Source: TAG survey (2012)
#15NTCrealissues Notes: http://bit.ly/ntcissues
Technology maturity/adoption
#15NTCrealissues Notes: http://bit.ly/ntcissues
RACI Responsible Doers of the work
Accountable Owner of the work
Consulted “in the loop”
Informed “in the picture”
There can be only one A
Minimize the # of C and I
Document, Publish & Agree on RACI Chart
Adjust to fit situation
#15NTCrealissues Notes: http://bit.ly/ntcissues
Talking to Leadership
• Mission (underlies all) • Risk • Reward • Hard costs • Time costs • Deadlines • Effect on other priorities, strategic plan,
annual plan.
#15NTCrealissues Notes: http://bit.ly/ntcissues
Questions?
Robert Weiner Robert L. Weiner Consulting
[email protected] @Robert_Weiner
Marc Baizman Salesforce Foundation
[email protected] @mbaizman
Tracy Kronzak BrightStep Partners
[email protected] @TracyKronzak
Dahna Goldstein Altum
[email protected] @dahnag
http://bit.ly/ntcissuesvote
