Embed Size (px)
DESCRIPTION
'Doing more with less: delivering the Government's Better Services Agenda through innovation' Presentation from Adam Fennessy, Secretary, Victorian Department of Environment and Primary Industries Delivered to AIIA Victorian Council and AIIA Geospatial Special Interest Group Melbourne, May 13, 2014
Citation preview
Doing more with less: delivering the Government's Better Services Agenda through innovation
AIIA Victorian Council and AIIA
Geospatial Special Interest Group
Melbourne, May 13, 2014
Adam FennessySecretary, Victorian Department of
Environment and Primary Industries +61 3 9637 8765
2agenda
Victorian context the Better Services for Victorians agenda
DEPI context DEPI one year on DEPI focus: the regions and the economy Key objectives
Business perspectives Improved local/regional decision-making One stop shop for service delivery Service Delivery Business Intelligence Land capability modelling
Conclusion
3
4Better Services for VictoriansA change agenda for the Victorian Public Service
Continuous improvementImprovements within our current framework for more efficient and effective services and governance, and less red tape.
Reducing pressure on public financesResponding to structural changes in revenue through increased efficiency of our services, governance and systems.
Transformational changeDriving long-term change and re-thinking our business models for high quality and efficient services.
Capability buildingBuilding our organisational capability to drive performance and results – business systems, commissioning, financial management and governance.
5
6
‘open for business’ July 1, 2013, www.depi.vic.gov.au annual budget $1.45 billion more than 3,800 employees more than 170 points of presence
Merger of DPI and DSE Agriculture Corporate Services Land, Fire and Environment Regional Services Regulation and Compliance Water and Natural Resources
Ministers Walsh and Smith
DEPI one year on
7DEPI focus
DEPI vision: productive and competitive primary industries, a resilient and healthy environment, and
optimal use of public lands to support Victoria's long-term prosperity. DEPI is regional – and yes, Port Phillip is a region DEPI is economic
Prosperous regions, healthy landscape A healthy landscape makes economic sense
DEPI is emergency management Part of the ‘all hazards, all emergencies’ sectoral approach Strong overlap of land management and emergency management
8objectives
Productive and competitive agricultural industries Sustainable management of fish, game and forest resources The community benefits from effective management of Victoria’s land
assets Effective management of water resources to meet future urban, rural and
environmental needs Effective environmental and adaptation policy, investment and regulation Reduced impact of major bushfires and other extreme events on people,
infrastructure and environment
9
Improved local/regional decision-making
Give our staff the tools and the authority to solve problems at first point of contact – no passing the buck Enterprise Content Management system to store, structure and contextualise
information, and to capture decisions made and insights/information created Mobility to deliver information and services to our staff and to our clients wherever
they are Near real time dissemination so that a problem solved for one person is a problem
solved for all
Unified Communications a strategic tool for DEPI Particularly video-conferencing
10
One stop shop for service delivery
Digital first, and digital ‘stem’ in our Channel Strategy Create a digital service, then use it for all channels – single digital stem service is used
by clients (self-service), service is used by counter staff, call centre staff, and Prioritise self-service, and transition the others Focus human resources on rich transactions – advice, judgement, scenarios,
alternatives
SharePoint for ECM and a general platform Workflow automation Simple services Enterprise Search
11
12Service Delivery Business Intelligencepilot investigation
We need to better understand scope, volume, distribution cost and value of our services
Build high level business intelligence, metrics on: Service identifier Service delivery location Service delivery time, date Service delivery unit Service delivery cost and/or value
Inform service priorities, opportunities for transformation, or co-production
13
Service Delivery Business Intelligence
14
Service Delivery Business Intelligence
State wide representation of a single service, or…
Aggregate view of whole-of-DEPI service delivery for a specific
location
15
Land capability modelling
Spatial a fundamental asset, and key competency of DEPI Land Capability Modelling the key to driving productivity of
our landscape, resources and people Support for investigating trade-offs and competing interests Be available as a ‘whole of Victoria’ asset – available to private, public and
academic sectors, and to the community, in line with DataVic open access policy
Pilot underway with WOVG scope – agriculture, planning, emergency management, environmental use cases
16conclusion
In line with Better Services for Victorians Agenda, DEPI looking for: improvement and transformation opportunities delivery partners
Better information management, and better ICT, will be central to productivity gains and transformation
Spatial information and capabilities fundamental for DEPI
