13
Client Relationships Ageing-in-place Hong Kong SAR 2013 enriching lives Presented by Carol Allen, BlueCross CEO

Ageing in place hong kong 2013 enriching lives

Embed Size (px)

Citation preview

Page 1: Ageing in place hong kong 2013   enriching lives

Client Relationships

Ageing-in-place

Hong Kong SAR 2013

enriching livesPresented by Carol Allen, BlueCross CEO

Page 2: Ageing in place hong kong 2013   enriching lives

The BlueCross story

BlueCross has been providing care and support within aged care and the community since 1993

operate 23 residences throughout Melbourne

accommodates over 1300 residents

Care at Home supports over 1500 clients

employs over 2000 staff

Page 3: Ageing in place hong kong 2013   enriching lives

The BlueCross story

committed to promoting dignity and independence

ensure that each person fulfils their potential

to enjoy the highest possible quality of life

working with individuals to identify needs, wants and preferences

Introducing ALEX  

Page 4: Ageing in place hong kong 2013   enriching lives

The BlueCross story

a dynamic organisation

supported by a team of great staff

willing to challenge traditions

a long history of embracing change

Introducing DOROTHY

Page 5: Ageing in place hong kong 2013   enriching lives

STARFish principles

creating an organisational culture of change

expect staff to embrace the principles

to be engaged and committed regardless of their position

changing the culture of how staff provide our services

a progressive approach in the delivery of care

Page 6: Ageing in place hong kong 2013   enriching lives

STARFish principles:

choose your attitude

be there

make their day

have fun

Page 7: Ageing in place hong kong 2013   enriching lives

The annual EXTRAVAGANZA!

Changing the face of aged care

October celebrates the United Nations International Day of the Older Person and coincides with the Senior’s Festival in Victoria

a wonderful public demonstration of making the most out of life, no matter what age you are

thinking about the capabilities of older people

every BlueCross client is invited to attend

last year’s event over 500 people attended

Introducing DOUG

Page 8: Ageing in place hong kong 2013   enriching lives

The EXTRAVAGANZA!

2013 is our 6th event

Aged Care Olympics

Dancing with the Stars

Celebration of Nations

As Time Goes By

Hooray for Hollywood

20th Year Birthday Party

Introducing LEN

Page 9: Ageing in place hong kong 2013   enriching lives

The EXTRAVAGANZA!

Changing the face of aged care

each residence is provided with a theme

they create their costumes and dancing (or wheelchair!) routines and the winner announced on the day

there is loads of laughter, tonnes of singing, dancing competitions

it’s about making their day and having fun!

Introducing TERRI

Page 10: Ageing in place hong kong 2013   enriching lives

The 97th+ Birthday Party

Changing the face of aged care

who needs to wait until the rounded off 100 to enjoy some attention, delicious birthday cake and a bit of fun!

celebrate ‘ageing positively’ , celebrating life

evidence of providing aged care that keeps our elderly citizens active and enjoying life, over 40 people at one event

Page 11: Ageing in place hong kong 2013   enriching lives

The 97th +Birthday Party

Changing the face of aged care

Page 12: Ageing in place hong kong 2013   enriching lives

The EXTRAVAGANZA & 97th+ Birthday!

Changing the face of aged care

advocating for older people, changing perceptions, ageing positively

presenting a different image to the community

taking aged care INTO the

community

nurturing an environment of

better practice and…..

Page 13: Ageing in place hong kong 2013   enriching lives

enriching lives!