Telemedicine for providers

10 Secrets to Patient Portals

Portals Patients amp Meaningful Use

This year eligible providers who donrsquot meet

the requirements for Meaningful Use Stage

2 will suffer the 1 Medicare penalty

Patient portals are only helpful if your patients use them

Now that yoursquove set up your patient portal amp trained your staff

to use it your practice will reap the benefits right away Right

Think again

Not only do your patients need to be enrolled in your patient

portal at least 5 need to actually be using it

To meet meaningful use benchmarks more than 5 of

patients must actually engage providersrsquo patient portals

Here are our tips

for getting the

most out of your

patient portals

Bulk Enrollment

bull Upload the email addresses for any patients who havenrsquot

enrolled into the system

bull Then send a series of emails to the patients encouraging

them to pick a username and password

bull Use emails to welcome patients to the portal and show them

how to access it

Involve Your Whole Office

bull Patients value their doctorsrsquo instructions but they spend

most of their office visit interacting with receptionists nurses

and medical assistants

bull Every staff member should have a script to talk up the portalt

o patients and should be ready to list the portalrsquos benefits

bull Have staff wear buttons ldquoAsk me about our patient portalrdquo

Promote the Portal at every Interaction

bull When a patient calls in to schedule an appointment

recommend online scheduling and email reminders for the

next appointment

bull When patients are checking out make sure staff say theyrsquoll

be able to pay their bills online

bull Before you leave the exam room remind them that theyrsquore

able to access any lab results and a clinical summary

through the portal

Utilize Paperwork and Handouts

bull Add a line to bills that says patients can pay online using

the portal

bull Include a note on patient education flyers that they can

access more helpful information in their portal

bull Make sure your patient portal is also clearly advertised on

your marketing collateral and your practice website if you

have one

bull Explain how your portal benefits them

bull For example donrsquot just tell them the portal has ldquosecure

messagingrdquo Explain ldquoYou can use it to talk with your doctor

or send an urgent message when our office is closedrdquo

bull Make it clear to your patients that using the portal is a

win for both of you

Market the Benefits

Meet Patientsrsquo Specific Needs

bull Patients are more likely to use a patient portal with tools

and information specific to their conditions and needs

bull This also keeps patients from using web information of

questionable quality

bull Patients will benefit more from information coming straight

from their doctor

Promote Updates and New Features

bull Adopting a patient portal is a huge project and itrsquos likely

to need some tweaking and updating after your first launch

bull If you add a new feature or update the layout to make it

more user-friendly make sure you advertise these changes

to your patients

bull A patient who initially logged on and was frustrated by bugso

r a difficult layout might be encouraged by news of

an updated design

Offer Incentives

bull Try an old-fashioned financial incentive

bull Offer patients 5 off the first medical bill they pay using the

patient portal

bull Enter their names into a monthly prize drawing if they

schedule an appointment online

bull Once your patients get through the first login the hard part

is over and the benefits will be incentive enough

Encourage Older Patients

bull Donrsquot assume that your older less tech-savvy patients are a

lost cause

bull Patients with chronic conditions are most likely to engage

with patient portals

bull While elderly patients may need help navigating the portal

theyrsquore also your most motivated and engaged users

bull And theyrsquoll benefit from the connectivity

Continue Promotion

bull It takes time for patients to adjust and start using a portal

bull Some of your more infrequent patients may not have been i

nto the office since the launch Be patient and keep up all y

our promotion efforts

bull Keep some collateral in your office to handout as needed C

ontinue to have staff prompt patients about the portal

The real secret to getting your patients

online and using your portal

The Real Secret

Patient awareness

If your patients know the portalrsquos there see how easy it is t

o use and understand how the portal benefits them your e

ngagement numbers will shoot through the roof

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us

Portals Patients amp Meaningful Use

This year eligible providers who donrsquot meet

the requirements for Meaningful Use Stage

2 will suffer the 1 Medicare penalty

Patient portals are only helpful if your patients use them

Now that yoursquove set up your patient portal amp trained your staff

to use it your practice will reap the benefits right away Right

Think again

Not only do your patients need to be enrolled in your patient

portal at least 5 need to actually be using it

To meet meaningful use benchmarks more than 5 of

patients must actually engage providersrsquo patient portals

Here are our tips

for getting the

most out of your

patient portals

Bulk Enrollment

bull Upload the email addresses for any patients who havenrsquot

enrolled into the system

bull Then send a series of emails to the patients encouraging

them to pick a username and password

bull Use emails to welcome patients to the portal and show them

how to access it

Involve Your Whole Office

bull Patients value their doctorsrsquo instructions but they spend

most of their office visit interacting with receptionists nurses

and medical assistants

bull Every staff member should have a script to talk up the portalt

o patients and should be ready to list the portalrsquos benefits

bull Have staff wear buttons ldquoAsk me about our patient portalrdquo

Promote the Portal at every Interaction

bull When a patient calls in to schedule an appointment

recommend online scheduling and email reminders for the

next appointment

bull When patients are checking out make sure staff say theyrsquoll

be able to pay their bills online

bull Before you leave the exam room remind them that theyrsquore

able to access any lab results and a clinical summary

through the portal

Utilize Paperwork and Handouts

bull Add a line to bills that says patients can pay online using

the portal

bull Include a note on patient education flyers that they can

access more helpful information in their portal

bull Make sure your patient portal is also clearly advertised on

your marketing collateral and your practice website if you

have one

bull Explain how your portal benefits them

bull For example donrsquot just tell them the portal has ldquosecure

messagingrdquo Explain ldquoYou can use it to talk with your doctor

or send an urgent message when our office is closedrdquo

bull Make it clear to your patients that using the portal is a

win for both of you

Market the Benefits

Meet Patientsrsquo Specific Needs

bull Patients are more likely to use a patient portal with tools

and information specific to their conditions and needs

bull This also keeps patients from using web information of

questionable quality

bull Patients will benefit more from information coming straight

from their doctor

Promote Updates and New Features

bull Adopting a patient portal is a huge project and itrsquos likely

to need some tweaking and updating after your first launch

bull If you add a new feature or update the layout to make it

more user-friendly make sure you advertise these changes

to your patients

bull A patient who initially logged on and was frustrated by bugso

r a difficult layout might be encouraged by news of

an updated design

Offer Incentives

bull Try an old-fashioned financial incentive

bull Offer patients 5 off the first medical bill they pay using the

patient portal

bull Enter their names into a monthly prize drawing if they

schedule an appointment online

bull Once your patients get through the first login the hard part

is over and the benefits will be incentive enough

Encourage Older Patients

bull Donrsquot assume that your older less tech-savvy patients are a

lost cause

bull Patients with chronic conditions are most likely to engage

with patient portals

bull While elderly patients may need help navigating the portal

theyrsquore also your most motivated and engaged users

bull And theyrsquoll benefit from the connectivity

Continue Promotion

bull It takes time for patients to adjust and start using a portal

bull Some of your more infrequent patients may not have been i

nto the office since the launch Be patient and keep up all y

our promotion efforts

bull Keep some collateral in your office to handout as needed C

ontinue to have staff prompt patients about the portal

The real secret to getting your patients

online and using your portal

The Real Secret

Patient awareness

If your patients know the portalrsquos there see how easy it is t

o use and understand how the portal benefits them your e

ngagement numbers will shoot through the roof

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us

Not only do your patients need to be enrolled in your patient

portal at least 5 need to actually be using it

To meet meaningful use benchmarks more than 5 of

patients must actually engage providersrsquo patient portals

Here are our tips

for getting the

most out of your

patient portals

Bulk Enrollment

bull Upload the email addresses for any patients who havenrsquot

enrolled into the system

bull Then send a series of emails to the patients encouraging

them to pick a username and password

bull Use emails to welcome patients to the portal and show them

how to access it

Involve Your Whole Office

bull Patients value their doctorsrsquo instructions but they spend

most of their office visit interacting with receptionists nurses

and medical assistants

bull Every staff member should have a script to talk up the portalt

o patients and should be ready to list the portalrsquos benefits

bull Have staff wear buttons ldquoAsk me about our patient portalrdquo

Promote the Portal at every Interaction

bull When a patient calls in to schedule an appointment

recommend online scheduling and email reminders for the

next appointment

bull When patients are checking out make sure staff say theyrsquoll

be able to pay their bills online

bull Before you leave the exam room remind them that theyrsquore

able to access any lab results and a clinical summary

through the portal

Utilize Paperwork and Handouts

bull Add a line to bills that says patients can pay online using

the portal

bull Include a note on patient education flyers that they can

access more helpful information in their portal

bull Make sure your patient portal is also clearly advertised on

your marketing collateral and your practice website if you

have one

bull Explain how your portal benefits them

bull For example donrsquot just tell them the portal has ldquosecure

messagingrdquo Explain ldquoYou can use it to talk with your doctor

or send an urgent message when our office is closedrdquo

bull Make it clear to your patients that using the portal is a

win for both of you

Market the Benefits

Meet Patientsrsquo Specific Needs

bull Patients are more likely to use a patient portal with tools

and information specific to their conditions and needs

bull This also keeps patients from using web information of

questionable quality

bull Patients will benefit more from information coming straight

from their doctor

Promote Updates and New Features

bull Adopting a patient portal is a huge project and itrsquos likely

to need some tweaking and updating after your first launch

bull If you add a new feature or update the layout to make it

more user-friendly make sure you advertise these changes

to your patients

bull A patient who initially logged on and was frustrated by bugso

r a difficult layout might be encouraged by news of

an updated design

Offer Incentives

bull Try an old-fashioned financial incentive

bull Offer patients 5 off the first medical bill they pay using the

patient portal

bull Enter their names into a monthly prize drawing if they

schedule an appointment online

bull Once your patients get through the first login the hard part

is over and the benefits will be incentive enough

Encourage Older Patients

bull Donrsquot assume that your older less tech-savvy patients are a

lost cause

bull Patients with chronic conditions are most likely to engage

with patient portals

bull While elderly patients may need help navigating the portal

theyrsquore also your most motivated and engaged users

bull And theyrsquoll benefit from the connectivity

Continue Promotion

bull It takes time for patients to adjust and start using a portal

bull Some of your more infrequent patients may not have been i

nto the office since the launch Be patient and keep up all y

our promotion efforts

bull Keep some collateral in your office to handout as needed C

ontinue to have staff prompt patients about the portal

The real secret to getting your patients

online and using your portal

The Real Secret

Patient awareness

If your patients know the portalrsquos there see how easy it is t

o use and understand how the portal benefits them your e

ngagement numbers will shoot through the roof

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us

Bulk Enrollment

bull Upload the email addresses for any patients who havenrsquot

enrolled into the system

bull Then send a series of emails to the patients encouraging

them to pick a username and password

bull Use emails to welcome patients to the portal and show them

how to access it

Involve Your Whole Office

bull Patients value their doctorsrsquo instructions but they spend

most of their office visit interacting with receptionists nurses

and medical assistants

bull Every staff member should have a script to talk up the portalt

o patients and should be ready to list the portalrsquos benefits

bull Have staff wear buttons ldquoAsk me about our patient portalrdquo

Promote the Portal at every Interaction

bull When a patient calls in to schedule an appointment

recommend online scheduling and email reminders for the

next appointment

bull When patients are checking out make sure staff say theyrsquoll

be able to pay their bills online

bull Before you leave the exam room remind them that theyrsquore

able to access any lab results and a clinical summary

through the portal

Utilize Paperwork and Handouts

bull Add a line to bills that says patients can pay online using

the portal

bull Include a note on patient education flyers that they can

access more helpful information in their portal

bull Make sure your patient portal is also clearly advertised on

your marketing collateral and your practice website if you

have one

bull Explain how your portal benefits them

bull For example donrsquot just tell them the portal has ldquosecure

messagingrdquo Explain ldquoYou can use it to talk with your doctor

or send an urgent message when our office is closedrdquo

bull Make it clear to your patients that using the portal is a

win for both of you

Market the Benefits

Meet Patientsrsquo Specific Needs

bull Patients are more likely to use a patient portal with tools

and information specific to their conditions and needs

bull This also keeps patients from using web information of

questionable quality

bull Patients will benefit more from information coming straight

from their doctor

Promote Updates and New Features

bull Adopting a patient portal is a huge project and itrsquos likely

to need some tweaking and updating after your first launch

bull If you add a new feature or update the layout to make it

more user-friendly make sure you advertise these changes

to your patients

bull A patient who initially logged on and was frustrated by bugso

r a difficult layout might be encouraged by news of

an updated design

Offer Incentives

bull Try an old-fashioned financial incentive

bull Offer patients 5 off the first medical bill they pay using the

patient portal

bull Enter their names into a monthly prize drawing if they

schedule an appointment online

bull Once your patients get through the first login the hard part

is over and the benefits will be incentive enough

Encourage Older Patients

bull Donrsquot assume that your older less tech-savvy patients are a

lost cause

bull Patients with chronic conditions are most likely to engage

with patient portals

bull While elderly patients may need help navigating the portal

theyrsquore also your most motivated and engaged users

bull And theyrsquoll benefit from the connectivity

Continue Promotion

bull It takes time for patients to adjust and start using a portal

bull Some of your more infrequent patients may not have been i

nto the office since the launch Be patient and keep up all y

our promotion efforts

bull Keep some collateral in your office to handout as needed C

ontinue to have staff prompt patients about the portal

The real secret to getting your patients

online and using your portal

The Real Secret

Patient awareness

If your patients know the portalrsquos there see how easy it is t

o use and understand how the portal benefits them your e

ngagement numbers will shoot through the roof

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us

Involve Your Whole Office

bull Patients value their doctorsrsquo instructions but they spend

most of their office visit interacting with receptionists nurses

and medical assistants

bull Every staff member should have a script to talk up the portalt

o patients and should be ready to list the portalrsquos benefits

bull Have staff wear buttons ldquoAsk me about our patient portalrdquo

Promote the Portal at every Interaction

bull When a patient calls in to schedule an appointment

recommend online scheduling and email reminders for the

next appointment

bull When patients are checking out make sure staff say theyrsquoll

be able to pay their bills online

bull Before you leave the exam room remind them that theyrsquore

able to access any lab results and a clinical summary

through the portal

Utilize Paperwork and Handouts

bull Add a line to bills that says patients can pay online using

the portal

bull Include a note on patient education flyers that they can

access more helpful information in their portal

bull Make sure your patient portal is also clearly advertised on

your marketing collateral and your practice website if you

have one

bull Explain how your portal benefits them

bull For example donrsquot just tell them the portal has ldquosecure

messagingrdquo Explain ldquoYou can use it to talk with your doctor

or send an urgent message when our office is closedrdquo

bull Make it clear to your patients that using the portal is a

win for both of you

Market the Benefits

Meet Patientsrsquo Specific Needs

bull Patients are more likely to use a patient portal with tools

and information specific to their conditions and needs

bull This also keeps patients from using web information of

questionable quality

bull Patients will benefit more from information coming straight

from their doctor

Promote Updates and New Features

bull Adopting a patient portal is a huge project and itrsquos likely

to need some tweaking and updating after your first launch

bull If you add a new feature or update the layout to make it

more user-friendly make sure you advertise these changes

to your patients

bull A patient who initially logged on and was frustrated by bugso

r a difficult layout might be encouraged by news of

an updated design

Offer Incentives

bull Try an old-fashioned financial incentive

bull Offer patients 5 off the first medical bill they pay using the

patient portal

bull Enter their names into a monthly prize drawing if they

schedule an appointment online

bull Once your patients get through the first login the hard part

is over and the benefits will be incentive enough

Encourage Older Patients

bull Donrsquot assume that your older less tech-savvy patients are a

lost cause

bull Patients with chronic conditions are most likely to engage

with patient portals

bull While elderly patients may need help navigating the portal

theyrsquore also your most motivated and engaged users

bull And theyrsquoll benefit from the connectivity

Continue Promotion

bull It takes time for patients to adjust and start using a portal

bull Some of your more infrequent patients may not have been i

nto the office since the launch Be patient and keep up all y

our promotion efforts

bull Keep some collateral in your office to handout as needed C

ontinue to have staff prompt patients about the portal

The real secret to getting your patients

online and using your portal

The Real Secret

Patient awareness

If your patients know the portalrsquos there see how easy it is t

o use and understand how the portal benefits them your e

ngagement numbers will shoot through the roof

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us

Promote the Portal at every Interaction

bull When a patient calls in to schedule an appointment

recommend online scheduling and email reminders for the

next appointment

bull When patients are checking out make sure staff say theyrsquoll

be able to pay their bills online

bull Before you leave the exam room remind them that theyrsquore

able to access any lab results and a clinical summary

through the portal

Utilize Paperwork and Handouts

bull Add a line to bills that says patients can pay online using

the portal

bull Include a note on patient education flyers that they can

access more helpful information in their portal

bull Make sure your patient portal is also clearly advertised on

your marketing collateral and your practice website if you

have one

bull Explain how your portal benefits them

bull For example donrsquot just tell them the portal has ldquosecure

messagingrdquo Explain ldquoYou can use it to talk with your doctor

or send an urgent message when our office is closedrdquo

bull Make it clear to your patients that using the portal is a

win for both of you

Market the Benefits

Meet Patientsrsquo Specific Needs

bull Patients are more likely to use a patient portal with tools

and information specific to their conditions and needs

bull This also keeps patients from using web information of

questionable quality

bull Patients will benefit more from information coming straight

from their doctor

Promote Updates and New Features

bull Adopting a patient portal is a huge project and itrsquos likely

to need some tweaking and updating after your first launch

bull If you add a new feature or update the layout to make it

more user-friendly make sure you advertise these changes

to your patients

bull A patient who initially logged on and was frustrated by bugso

r a difficult layout might be encouraged by news of

an updated design

Offer Incentives

bull Try an old-fashioned financial incentive

bull Offer patients 5 off the first medical bill they pay using the

patient portal

bull Enter their names into a monthly prize drawing if they

schedule an appointment online

bull Once your patients get through the first login the hard part

is over and the benefits will be incentive enough

Encourage Older Patients

bull Donrsquot assume that your older less tech-savvy patients are a

lost cause

bull Patients with chronic conditions are most likely to engage

with patient portals

bull While elderly patients may need help navigating the portal

theyrsquore also your most motivated and engaged users

bull And theyrsquoll benefit from the connectivity

Continue Promotion

bull It takes time for patients to adjust and start using a portal

bull Some of your more infrequent patients may not have been i

nto the office since the launch Be patient and keep up all y

our promotion efforts

bull Keep some collateral in your office to handout as needed C

ontinue to have staff prompt patients about the portal

The real secret to getting your patients

online and using your portal

The Real Secret

Patient awareness

If your patients know the portalrsquos there see how easy it is t

o use and understand how the portal benefits them your e

ngagement numbers will shoot through the roof

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us

Utilize Paperwork and Handouts

bull Add a line to bills that says patients can pay online using

the portal

bull Include a note on patient education flyers that they can

access more helpful information in their portal

bull Make sure your patient portal is also clearly advertised on

your marketing collateral and your practice website if you

have one

bull Explain how your portal benefits them

bull For example donrsquot just tell them the portal has ldquosecure

messagingrdquo Explain ldquoYou can use it to talk with your doctor

or send an urgent message when our office is closedrdquo

bull Make it clear to your patients that using the portal is a

win for both of you

Market the Benefits

Meet Patientsrsquo Specific Needs

bull Patients are more likely to use a patient portal with tools

and information specific to their conditions and needs

bull This also keeps patients from using web information of

questionable quality

bull Patients will benefit more from information coming straight

from their doctor

Promote Updates and New Features

bull Adopting a patient portal is a huge project and itrsquos likely

to need some tweaking and updating after your first launch

bull If you add a new feature or update the layout to make it

more user-friendly make sure you advertise these changes

to your patients

bull A patient who initially logged on and was frustrated by bugso

r a difficult layout might be encouraged by news of

an updated design

Offer Incentives

bull Try an old-fashioned financial incentive

bull Offer patients 5 off the first medical bill they pay using the

patient portal

bull Enter their names into a monthly prize drawing if they

schedule an appointment online

bull Once your patients get through the first login the hard part

is over and the benefits will be incentive enough

Encourage Older Patients

bull Donrsquot assume that your older less tech-savvy patients are a

lost cause

bull Patients with chronic conditions are most likely to engage

with patient portals

bull While elderly patients may need help navigating the portal

theyrsquore also your most motivated and engaged users

bull And theyrsquoll benefit from the connectivity

Continue Promotion

bull It takes time for patients to adjust and start using a portal

bull Some of your more infrequent patients may not have been i

nto the office since the launch Be patient and keep up all y

our promotion efforts

bull Keep some collateral in your office to handout as needed C

ontinue to have staff prompt patients about the portal

The real secret to getting your patients

online and using your portal

The Real Secret

Patient awareness

If your patients know the portalrsquos there see how easy it is t

o use and understand how the portal benefits them your e

ngagement numbers will shoot through the roof

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us

bull Explain how your portal benefits them

bull For example donrsquot just tell them the portal has ldquosecure

messagingrdquo Explain ldquoYou can use it to talk with your doctor

or send an urgent message when our office is closedrdquo

bull Make it clear to your patients that using the portal is a

win for both of you

Market the Benefits

Meet Patientsrsquo Specific Needs

bull Patients are more likely to use a patient portal with tools

and information specific to their conditions and needs

bull This also keeps patients from using web information of

questionable quality

bull Patients will benefit more from information coming straight

from their doctor

Promote Updates and New Features

bull Adopting a patient portal is a huge project and itrsquos likely

to need some tweaking and updating after your first launch

bull If you add a new feature or update the layout to make it

more user-friendly make sure you advertise these changes

to your patients

bull A patient who initially logged on and was frustrated by bugso

r a difficult layout might be encouraged by news of

an updated design

Offer Incentives

bull Try an old-fashioned financial incentive

bull Offer patients 5 off the first medical bill they pay using the

patient portal

bull Enter their names into a monthly prize drawing if they

schedule an appointment online

bull Once your patients get through the first login the hard part

is over and the benefits will be incentive enough

Encourage Older Patients

bull Donrsquot assume that your older less tech-savvy patients are a

lost cause

bull Patients with chronic conditions are most likely to engage

with patient portals

bull While elderly patients may need help navigating the portal

theyrsquore also your most motivated and engaged users

bull And theyrsquoll benefit from the connectivity

Continue Promotion

bull It takes time for patients to adjust and start using a portal

bull Some of your more infrequent patients may not have been i

nto the office since the launch Be patient and keep up all y

our promotion efforts

bull Keep some collateral in your office to handout as needed C

ontinue to have staff prompt patients about the portal

The real secret to getting your patients

online and using your portal

The Real Secret

Patient awareness

If your patients know the portalrsquos there see how easy it is t

o use and understand how the portal benefits them your e

ngagement numbers will shoot through the roof

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us

Meet Patientsrsquo Specific Needs

bull Patients are more likely to use a patient portal with tools

and information specific to their conditions and needs

bull This also keeps patients from using web information of

questionable quality

bull Patients will benefit more from information coming straight

from their doctor

Promote Updates and New Features

bull Adopting a patient portal is a huge project and itrsquos likely

to need some tweaking and updating after your first launch

bull If you add a new feature or update the layout to make it

more user-friendly make sure you advertise these changes

to your patients

bull A patient who initially logged on and was frustrated by bugso

r a difficult layout might be encouraged by news of

an updated design

Offer Incentives

bull Try an old-fashioned financial incentive

bull Offer patients 5 off the first medical bill they pay using the

patient portal

bull Enter their names into a monthly prize drawing if they

schedule an appointment online

bull Once your patients get through the first login the hard part

is over and the benefits will be incentive enough

Encourage Older Patients

bull Donrsquot assume that your older less tech-savvy patients are a

lost cause

bull Patients with chronic conditions are most likely to engage

with patient portals

bull While elderly patients may need help navigating the portal

theyrsquore also your most motivated and engaged users

bull And theyrsquoll benefit from the connectivity

Continue Promotion

bull It takes time for patients to adjust and start using a portal

bull Some of your more infrequent patients may not have been i

nto the office since the launch Be patient and keep up all y

our promotion efforts

bull Keep some collateral in your office to handout as needed C

ontinue to have staff prompt patients about the portal

The real secret to getting your patients

online and using your portal

The Real Secret

Patient awareness

If your patients know the portalrsquos there see how easy it is t

o use and understand how the portal benefits them your e

ngagement numbers will shoot through the roof

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us

Promote Updates and New Features

bull Adopting a patient portal is a huge project and itrsquos likely

to need some tweaking and updating after your first launch

bull If you add a new feature or update the layout to make it

more user-friendly make sure you advertise these changes

to your patients

bull A patient who initially logged on and was frustrated by bugso

r a difficult layout might be encouraged by news of

an updated design

Offer Incentives

bull Try an old-fashioned financial incentive

bull Offer patients 5 off the first medical bill they pay using the

patient portal

bull Enter their names into a monthly prize drawing if they

schedule an appointment online

bull Once your patients get through the first login the hard part

is over and the benefits will be incentive enough

Encourage Older Patients

bull Donrsquot assume that your older less tech-savvy patients are a

lost cause

bull Patients with chronic conditions are most likely to engage

with patient portals

bull While elderly patients may need help navigating the portal

theyrsquore also your most motivated and engaged users

bull And theyrsquoll benefit from the connectivity

Continue Promotion

bull It takes time for patients to adjust and start using a portal

bull Some of your more infrequent patients may not have been i

nto the office since the launch Be patient and keep up all y

our promotion efforts

bull Keep some collateral in your office to handout as needed C

ontinue to have staff prompt patients about the portal

The real secret to getting your patients

online and using your portal

The Real Secret

Patient awareness

If your patients know the portalrsquos there see how easy it is t

o use and understand how the portal benefits them your e

ngagement numbers will shoot through the roof

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us

Offer Incentives

bull Try an old-fashioned financial incentive

bull Offer patients 5 off the first medical bill they pay using the

patient portal

bull Enter their names into a monthly prize drawing if they

schedule an appointment online

bull Once your patients get through the first login the hard part

is over and the benefits will be incentive enough

Encourage Older Patients

bull Donrsquot assume that your older less tech-savvy patients are a

lost cause

bull Patients with chronic conditions are most likely to engage

with patient portals

bull While elderly patients may need help navigating the portal

theyrsquore also your most motivated and engaged users

bull And theyrsquoll benefit from the connectivity

Continue Promotion

bull It takes time for patients to adjust and start using a portal

bull Some of your more infrequent patients may not have been i

nto the office since the launch Be patient and keep up all y

our promotion efforts

bull Keep some collateral in your office to handout as needed C

ontinue to have staff prompt patients about the portal

The real secret to getting your patients

online and using your portal

The Real Secret

Patient awareness

If your patients know the portalrsquos there see how easy it is t

o use and understand how the portal benefits them your e

ngagement numbers will shoot through the roof

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us

Encourage Older Patients

bull Donrsquot assume that your older less tech-savvy patients are a

lost cause

bull Patients with chronic conditions are most likely to engage

with patient portals

bull While elderly patients may need help navigating the portal

theyrsquore also your most motivated and engaged users

bull And theyrsquoll benefit from the connectivity

Continue Promotion

bull It takes time for patients to adjust and start using a portal

bull Some of your more infrequent patients may not have been i

nto the office since the launch Be patient and keep up all y

our promotion efforts

bull Keep some collateral in your office to handout as needed C

ontinue to have staff prompt patients about the portal

The real secret to getting your patients

online and using your portal

The Real Secret

Patient awareness

If your patients know the portalrsquos there see how easy it is t

o use and understand how the portal benefits them your e

ngagement numbers will shoot through the roof

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us

Continue Promotion

bull It takes time for patients to adjust and start using a portal

bull Some of your more infrequent patients may not have been i

nto the office since the launch Be patient and keep up all y

our promotion efforts

bull Keep some collateral in your office to handout as needed C

ontinue to have staff prompt patients about the portal

The real secret to getting your patients

online and using your portal

The Real Secret

Patient awareness

If your patients know the portalrsquos there see how easy it is t

o use and understand how the portal benefits them your e

ngagement numbers will shoot through the roof

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us

The real secret to getting your patients

online and using your portal

The Real Secret

Patient awareness

If your patients know the portalrsquos there see how easy it is t

o use and understand how the portal benefits them your e

ngagement numbers will shoot through the roof

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us

How did you get patients online and using your

portal Let us know in the comments

eVisitcomblog

evisitapp

Follow us