NKE+ & Care Experience

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Visual expression of caregivers engaged in Nurse Knowledge Exchange interactions to promote a positive care experience.

Text of NKE+ & Care Experience

  • 1. Kaiser Permanente, Northern California Caritas in Action How Caring Science informs and inspires KP caregivers and affirms our commitment to provide our patients and their families exceptional care Caritas Consortium 2014 NKE+ & Care Experience Honoring Health, Healing & Wholeness
  • 2. NKE+ & Care Experience Intent to Contribute Statement: Visual expression of caregivers engaged in Nurse Knowledge Exchange interactions to promote a positive care experience. NKE+ & Care Experience messages leading to increase patient satisfaction: Staff huddles are done every shift, every day. Huddles include weekly care experience message which emphasizes patient/RN interaction and engagement. Success evident through increase in HCAHPS scores. Page 2
  • 3. Inspired Contributor(s) : Miriam Perez ------ Service Area: Santa Clara Medical Center: SCL Affiliation: PCS ------ Year Shared: 2014 Venue: Caritas Consortium Format: Poster ID #: E09 Keyword TAGs: Identifier Consortium2014-June, Santa Clara, Poster, Patient Care Services Hospital Initiatives Descriptor NKE/Handoff Page 3 NKE+ & Care Experience
  • 4. Page 4 NKE+ & Care Experience >