Kaiser Permanente, Northern California

Caritas in ActionHow Caring Science informs and inspires KP caregivers and affirms our commitment to provide our

patients and their families exceptional care

Caritas Consortium 2014

NKE+ & Care Experience

Honoring Health, Healing & Wholeness

NKE+ & Care Experience

Intent to Contribute Statement:

Visual expression of caregivers engaged in Nurse Knowledge Exchange interactions to promote a positive care

experience.

NKE+ & Care Experience messages leading to increase patient satisfaction: Staff huddles are done every shift,

every day. Huddles include weekly care experience message which emphasizes patient/RN interaction and

engagement. Success evident through increase in HCAHPS scores.

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Inspired Contributor(s) : Miriam Perez

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Service Area: Santa Clara

Medical Center: SCL

Affiliation: PCS

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Year Shared: 2014

Venue: Caritas Consortium

Format: Poster

ID #: E09

Keyword TAGs: Identifier

Consortium2014-June, Santa Clara, Poster, Patient Care Services

Hospital Initiatives

Descriptor NKE/Handoff

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NKE+ & Care Experience

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NKE+ & Care Experience

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