Online feedback for service improvement

James Munro

How are services using this?

Depends on your metaphor

Survey?Newspaper?Conversation?Healthcare?

Culture change

??Reputation

Data

Involvement

Service improvement

Data

What are people saying about…?

Reputation

How do we look?

Involvement

How do we empower our users and carers?

Service improvement

How do we continuously improve?

Culture change

Bringing the patient voice into the heart of care

Or just being human

Giving the organisation a friendly face

Involving everyone

Our web site Your web site

Links and widgets Postal and phone Digital TV Mobile phones

james.munro@

patientopinion.org.uk