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As healthcare organizations seek to maximize quality and protect revenue, they have discovered that simply investing in new technologies is not enough to get the results they require. It’s imperative that hospital leaders go the extra mile to analyze and improve the processes that drive the hospital. Meaningful process improvement can be achieved through workflow automation and business process management (BPM), and their benefits aren’t just limited to clinical areas of the hospital. By automating tasks across the enterprise including supporting and operational processes, the hospital could realize significant cost savings and reduction in liability. Join us for a free web event featuring healthcare thought leader Charles Webster, MD as he shares his insights into ways hospital leaders can take the next steps toward complete automation. In this webinar, we’ll explore: The need for workflow/BPM in healthcare How other verticals are using these technologies to their benefit Use cases in the clinical space Use cases concerning supporting/operational processes First steps to implementing workflow/BPM About our Featured Speaker Charles Webster, MD, MSIE, MSIS is a prolific thought leader in the health and health IT space. Noted by Healthcare IT News as one of the most important bloggers in the healthcare IT community and one of the most active health IT leaders on Twitter, Chuck is known to have his finger on the pulse of the healthcare industry. At the recent HIMSS conference in New Orleans his @EHRworkflow Twitter account was the top influencer on Twitter. You can read his blog, EHR Workflow Management Systems, at http://ChuckWebster.com and follow him on Twitter at http://twitter.com/EHRworkflow. With degrees in Accountancy, Industrial Engineering, Computational Linguistics, Artificial Intelligence, and Medicine, Dr. Webster’s wide range of expertise gives him a unique and comprehensive view into the healthcare sector. He designed the first undergraduate program in Medical Informatics, was CMIO for an EHR vendor, and wrote the first three award-winning case studies submitted for the HIMSS Davies Award for EHR Ambulatory Excellence. Chuck writes about healthcare workflow and related and unrelated topics from @EHRworkflow on Twitter, ChuckWebster.com, and DMV: the District, Maryland, and Virginia.
Citation preview
With CompleteSpeaker’s
Notes!
The Power of Process
Workflow Automation, BPM* and Healthcare
*Business Process Management
v.12
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Outline
• BPM Background• Healthcare needs BPM• Other industries• Point-of-care• Non-point-of-care• Next steps
2
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Charles Webster,MD, MSIE, MSIS
• Accy, Industrial Engineer, AI, Medicine
• Hospital MIS, Professor, EHR vendor• Designed first undergrad medical
informatics program• Workflow: 200+ blogs, 20,000 tweets• Adaptive Case Management Global
Excellence Awards• IEEE Task Force on Process Mining 3
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Charles Webster,MD, MSIE, MSIS
• Accy, Industrial Engineer, AI, Medicine
• Hospital MIS, Professor, EHR vendor• Designed first undergrad medical
informatics program• Workflow: 200+ blogs, 20,000 tweets• Adaptive Case Management Global
Excellence Awards• IEEE Task Force on Process Mining 4
Borin
g!
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Charles Webster,MD1, MSIE2, MSIS3,
BSA4
5
Pre-medAccountancy4
ArtificialIntelligence3
IndustrialEngineering2
Medicine1
Cost Workflow
Computers Healthcare
HCBPM
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
@EHRworkflow #ThePowerOfProcess
My Online Resources
6
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Big Data
Big Workflow
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
8
#1!
In G
oogle
for a
decad
e
(mos
tly)
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
My Definition of Workflow
Series of steps,consuming resources,achieving a goal.
9
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Workflow of Workflow
Workflow
10
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Workflow of Workflow
Workflow
Even BetterWorkflow
Workflow of Workflow
BetterWorkflow
Workflow of Workflow
11
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Cat. Dog. Tree.
12
???
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Cat. Dog. Tree.
13
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Engine.
14
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Engine. Definition.
15
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Engine. Definition. Editor.
16
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
The Power of (executable) Process
(models)
17
Executed By Create
Workflow DefinitionProcess Definition
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
18
UnderstoodBy
The Power of (executable) Process
(models)
Create
Workflow MapProcess Map
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
19
Business Process Management
???
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
20
Business Process Management
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
21
Workflow of Workflow
"process optimization
process”
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
http://en.wikipedia.org/wiki/File:Business_Process_Management_Life-Cycle.svg 22
Workflow of Workflow
"process optimization
process”
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
http://en.wikipedia.org/wiki/File:Business_Process_Management_Life-Cycle.svg 23
Software-based
PDCA (plan–do–check–act/adjust)
Workflow of Workflow
"process optimization
process”
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
EstimatedGlobal BPM Market
Size
24
Annual Growth Rate ≈ 18%
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
EstimatedGlobal BPM Market
Size
25
Annual Growth Rate ≈ 18%
Health IT (magnitude larger): Annual Growth Rate ≈ 7%
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Healthcare
Needs
BPM26
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
US is estimated to waste more than $765
billion/year on healthcare spending, one third of the total
$2.5 trillion dollar healthcare industry
27
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Why Does Healthcare Cost So Much?
• Unnecessary services• Defensive medicine• Unnecessary use of high-
cost services• Administrative waste• Duplicative costs of
administering different plans
• Unproductive documentation
• Inefficiently delivered services
• Medical errors• Uncoordinated care 28
• Inefficient operations• Too-high prices• Prices higher than
competitive levels• Excessive variation in
service prices• Medicare/Medicaid fraud• Insufficient investment to
detect fraud• Missed prevention
opportunities• Poor delivery of clinical
prevention services
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
29
“We have a particular interest in healthcare because processes are much more chaotic than in many other industries, and potential savings are enormous…. healthcare is a very challenging, and therefore interesting, application domain for BPM.”
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Torn From The Headlines!
30
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Usability Issues Tip of Iceberg
EHR
31
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Usability Issues Tip of Iceberg
EHREHR & non-EHR ITEffectivenes
s, Efficiency,User
Satisfaction,Issues
32
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Usability Issues Tip of Iceberg
EHREHR & non-EHR ITEffectivenes
s, Efficiency,User
Satisfaction,Issues
33
Defi
nition
ISO
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Usability Issues Tip of Iceberg
EHREHR & non-EHR ITEffectivenes
s, Efficiency,User
Satisfaction,Issues
“BPM is a systematic approach to making an organizations workflow more effective, more efficient, and more capable of adapting to an ever-changing environment.”
34
Defi
nition
ISO
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Usability Issues Tip of Iceberg
EHREHR & non-EHR ITEffectivenes
s, Efficiency,User
Satisfaction,Issues
“BPM is a systematic approach to making an organizations workflow more effective, more efficient, and more capable of adapting to an ever-changing environment.”
35
Defi
nition
ISO
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
BPM and Healthcare Process Improvement
36
My MSIE
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
BPM and Healthcare Process Improvement
37
EHRsHealth IT
MedicalInformatics
TQM
SixSigma
Lean
My MSIE
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
BPM and Healthcare Process Improvement
38
EHRsHealth IT
MedicalInformatics
TQM
SixSigma
Lean
Healthcare BPM
My MSIE
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Where’s Healthcare?
39
Insurance
Manufacturing
Association
Hospitality
Transportation
Energy
Banking
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Healthcare’s Catching Up!
40
Insurance
Manufacturing
Banking
Associations
Hospitality
TransportationHealthcare
Energy
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
41
Healthcare’s Catching Up!
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Social
Analytics
Mobile
Cloud
42
Healthcare
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Social
Analytics
Mobile
Cloud
43
Healthcare
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Point-of-Care Workflow
Automation
44
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Use Case ≈???
A use case is a list of steps … defining interactions between a role … and a system to achieve a goal. (Wikipedia, 2013)
45
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Use Case ≈???
A use case is a list of steps … defining interactions between a role … and a system to achieve a goal. (Wikipedia, 2013)
A workflow is a series of steps, consuming resources, achieving a goal. (Webster, 2013)
46
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Use Case ≈Workflow Definition
A use case is a list of steps … defining interactions between a role … and a system to achieve a goal. (Wikipedia, 2013)
A workflow is a series of steps, consuming resources, achieving a goal. (Webster, 2013)
47
≈ +A definition is a short description of a thing by its properties. (Johnson, 1755)
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Classic Workflow Editor
1. Triage Patient2. New neuro check?3. Nurse TPA
assessment4. Thrombolysis
candidate?
5. STAT CVA Eval6. CVA Confirmed?7. CT Head r/o CVA8. Hemorrhage absent?9. Physician TPA
decision
1
2 3 4 5 6
78
9
48
EHR Data Review & Entry & Order Entry Screens
Screenless Tasks: Check for Labs, Print Ed. Materials, Send Reminders
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Non-Point-of-Care Workflow
Automation
62
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Drag and Drop
Hospital WorkflowDefinition
Editor
63
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
64
Create Step
Drag and Drop
Hospital WorkflowDefinition
Editor
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
65
Create StepDrag and
Drop Hospital WorkflowDefinition
Editor
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
66
Create Step
Drag and Drop
Hospital WorkflowDefinition
Editor
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
67
Create Step
Drag and Drop
Hospital WorkflowDefinition
Editor
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
68
Drag and Drop Options and Actions to Individual
Workflow Steps
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
69
Drag and Drop Options and Actions to Individual
Workflow Steps
Customize Step
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
70
Drag and Drop Options and Actions to Individual
Workflow Steps
Add Action
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Workflow Engine Executes Workflow Definition
71
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Workflow Engine Executes Workflow Definition
72
Execute Step
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Workflow Engine Executes Workflow Definition
73
Execute Step
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Workflow Engine Executes Workflow Definition
74
Execute Step
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Workflow Engine Executes Workflow Definition
75
Execute Step
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Workflow Engine Executes Workflow Definition
76
Execute Step
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Cost per Patient Admissions Packet
Manual Paper Process Workflow Automated Process$0.00
$0.50
$1.00
$1.50
$2.00
$2.50
$3.00
$2.40
$0.45
77
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Next Steps
78
Learn (doing that now!)
Compare WorkflowProducts
List HighValue Workflows
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Workflow Value
# of Users
Financial Impact Current
Pain
Execution Frequency
79
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
First Steps
80
Learn (doing that now!)
Compare WorkflowProducts
List HighValue Workflows
List LowComplexityWorkflows
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Workflow Complexity
# of Steps LogicalComplexity
# of Interfaces
81
# of Users
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
High Value Low Complexity,Workflows First
Value
Complexity 82
X
X
X
X
X
X
X
X
XX
X X
X
XX
X X
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
High Value Low Complexity,Workflows First
Value
Complexity 83
X
X
X
X
X
X
X
X
XX
X X
X
XX
X XSooner Later
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
First Steps
84
Learn (doing that now!)
Compare WorkflowProducts
List HighValue Workflows
List LowComplexityWorkflows
Tackle High Value,Low Complexity
Workflow
Vendor-SpecificBest Practices
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Vendor-Specific Best Practices
Your workflow vendor knows best.
85
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Big Data
Big Workflow
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
The Future is Bright!
87
HCBPM
http://HCBPM.COM
HealthcareBusinessProcess
Management
HealthcareProcess
ManagementCareProcess
Management
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
88
What’s Your Story?
http://ehrworkflow.com/powhit
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Thank You!*Questions & Discussion
ChuckWebster.com @EHRworkflow
EHRworkflow.com hcBPM.com
*Thanks to @BrownSelasie @ProfBPM @dz45tr @mloxton @iHT2 @FormFast @KittermanMG @janicemccallum @MightyCasey @INFORMS
@jeanmariegrange @BPMbooks for tweets re this presentation!
89
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Question #1
Who needs to be the champion of workflow? Is it the physician, the nurse, administration, IT, what’s your thought?
90
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Question #2
Are there specific examples of high value, low complexity workflows that you can think of as low-hanging fruits?
91
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Question #3
How would you manage the ‘But we’re special,’ pushback,” most BPM theory gets from clinical care teams?
92
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Charles Webster,MD, MSIE, MSIS
• Accy, Industrial Engineer, AI, Medicine
• Hospital MIS, Professor, EHR vendor• Designed first undergrad medical
informatics program• Workflow: 200+ blogs, 20,000 tweets• Adaptive Case Management Global
Excellence Awards• IEEE Task Force on Process Mining 93
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Question #4
Could you comment on the similarities and differences at BPM within organizations versus across organizations?
94
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Question #5
How do we use [BPM] in inpatient flow management when the applications like ER systems, bed management systems and utilization management systems are all un-integrated?
95
http://ChuckWebster.com http://EHRworkflow.com http://hcBPM.com @EHRworkflow
http://www.youtube.com/watch?v=KiCglcaS4rY
Question #6
Is Lean as a good first pass for healthcare entities looking to explore BPM?
96