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Breakthrough innovation from Doctors 2.0 & You Conference 2014 Paris, 5 - 6 June 2014

Digital advance in the patient journey

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The Razorfish Healthware Report from Doctors 2.0 & You Conference 2014, including the section "Digital advance in the patient journey", with my views about omnichannel marketing in healthcare

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Page 1: Digital advance in the patient journey

Breakthrough innovation from Doctors 2.0 & YouConference 2014

Paris, 5 - 6 June 2014

Page 2: Digital advance in the patient journey

Con

tent

s

HOW TECHNOLOGIES, WEB 2.0 TOOLS, APPS, SOCIAL MEDIA ARE CHANGING THE RELATIONSHIPS OF PHYSICIANS, PATIENTS, PAYERS AND INDUSTRY STAKEHOLDERS

01 Let’s talk about life-changing digital innovation in healthcare

05 Start-up pithces at Doctors 2.0 & You

07 Evaluating connected health and thequanti�ed self

08 Insights: is digital disrupting or empowering the practice of medicine?

10 Digital advance in the patient journey

13

Denise Silber shares insight on how healthcare is reshaping itself to �t digital progress

Con

nect

ed

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014

02

Keep updated with all the news about the global health social network in healthcare

4th E

DIT

ION

Page 3: Digital advance in the patient journey

The report has been written by Nadia Ceratto, PhD.Pathologist and Geneticist | Storyteller in medicine and science-valorization of research outcomes. A multidisciplinary approach of medical research & public health | ESOF2014 EU Commission PR, Press & Communication accredited - Responsible Science in and for Society.

Social media platforms can improve care by bringing together all the actors and stakeholders in healthcare. Through the internet and events like Doctors 2.0 & You, progress can be facilitated by breaking down formal hierarchies whilst creating a more connected community where new and creative marketing solutions can meet patients’ needs in light of the spirit of “Health 2.0 as co-creation” in a society where healthcare providers are better trained to support health literate patients.

Social media is one of the better tools to lead the creation of participatory medicine. It stimulates scientists to embrace collaboration earlier during discovery and dissemination of research

Roberto Ascione outcomes towards a more patient-centric healthcare - where recent telemedicine and online education are contributing to the development of an integrated multi-stakeholder engagement fed by patient-delivered information.

We hope you will be inspired by our conference report. Our aim is to motivate a broad community to get engaged with new multi-discipline conversations around how technologies can transform healthcare.

Let’s talk about life-changing digital innovation in healthcare

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014 01

President of Razor�sh

Healthware, Roberto is a

digital entrepreneur,

pioneering the development

of digital technologies in

healthcare.

Page 4: Digital advance in the patient journey

Interview with Denise Silber, organiser at Doctors 2.0 & You.

Q: “Congratulations for the success of Doctors 2.0, a true learning legacy and wonderful venue to catch up with current digital research in the ever changing area of healthcare and medicine. How does it help you to grow your community and what is it changing in your event Doctors 2.0 & You - 4th edition?”.

A: “The community grows through a variety of means: our content attracts people looking for these subjects; there is direct word of mouth from people who attend or know us; information spreads through social media which is activated at every level; and, our

media partners help connect us to their followers".

Q: “Technology is a great enabler and its defining factor is "impact". What do you think are the most impactful approaches in healthcare nowadays?”.

A: “The most impactful technology approaches are those that are based on �nding a solution to a real-life problem or need experienced by the patient and or her physician. We are seeing an increasing trend in innovations coming directly from patients and physicians. The more integrated and complete these solutions are, the more ef�cient they are. Speci�c examples of recent innovations are: mobile apps and

accessories to smartphones; sharing of medical images; use of gami�cation in chronic diseases. Of course online communities and a lot of social media is very impactful - being amongst the "early" digital health collaborative tools. And now, we are looking to the results of "sensors" as the next wave of impactful tools, making health and medicine "at a distance" a reality”.

Q: “In terms of quality of life and best practice can you suggest any examples of innovative solutions in healthcare that could empower doctors towards delivering a more personalised medicine in their employment of innovative solutions in medicine?”.

A: “Doctors can empower themselves and their patients by promoting the use of personalized mobile applications and relevant social media and by working with their patients at a distance”.

Q: “How would you comment on the sentence, “Quality control of medical apps… There's no App for that".

A: “The subject around the quality

of medical apps is still in its early days. There is bad news and good news. Bad news is that there is no overall quality control system. No minimum standard that has to be reached.

The good news is that a lot of apps are not used, so bad quality doesn’t matter….But More seriously, yes, some researchers have shown that apps often are redundant, incomplete, not updated, not secure. However, we did present some apps that are relevant and good. The Hospitality App presented by Dr Marlies Schijvens from University of Amsterdam Medical Center is an award-winning app to facilitate hospital visits for elderly patients. A simple idea of visualizing information for the patients and

physicians and that is available for all Dutch hospitals. A French physician, Dr Didier Mennecier presented an app for showing gastro-enterology examinations to patients. Many sites are now used in mobile form...for example combining geo-location and evaluation services for medical providers”..

Q: “What do you think about the need to re-design individual health control by around the quantified self?”.

A: “Is quanti�ed self re-designing individual health control? Yes! It is giving people the possibility of adapting their life style, based on real data. The iHealth Challenge with the Activity Tracker that our partner gave to participants really demonstrated that to the users”.

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014 02

Founder at Doctors 2.0 &

You and at Basil Strategies.

President at Assocation pour

la Qualite’ de l’Internet

Santé, Denise is a Digital

Health expert and

Healthcare Social Media

In�uencer.

Denise Silber

Denise Silber shares insight on how healthcare isreshaping itself to fit digital progress

Page 5: Digital advance in the patient journey

Q: “In terms of quality of life and best practice can you suggest any examples of innovative solutions in healthcare that could empower doctors towards delivering a more personalised medicine in their employment of innovative solutions in medicine?”.

A: “Doctors can empower themselves and their patients by promoting the use of personalized mobile applications and relevant social media and by working with their patients at a distance”.

Q: “How would you comment on the sentence, “Quality control of medical apps… There's no App for that".

A: “The subject around the quality

of medical apps is still in its early days. There is bad news and good news. Bad news is that there is no overall quality control system. No minimum standard that has to be reached.

The good news is that a lot of apps are not used, so bad quality doesn’t matter….But More seriously, yes, some researchers have shown that apps often are redundant, incomplete, not updated, not secure. However, we did present some apps that are relevant and good. The Hospitality App presented by Dr Marlies Schijvens from University of Amsterdam Medical Center is an award-winning app to facilitate hospital visits for elderly patients. A simple idea of visualizing information for the patients and

physicians and that is available for all Dutch hospitals. A French physician, Dr Didier Mennecier presented an app for showing gastro-enterology examinations to patients. Many sites are now used in mobile form...for example combining geo-location and evaluation services for medical providers”..

Q: “What do you think about the need to re-design individual health control by around the quantified self?”.

A: “Is quanti�ed self re-designing individual health control? Yes! It is giving people the possibility of adapting their life style, based on real data. The iHealth Challenge with the Activity Tracker that our partner gave to participants really demonstrated that to the users”.

DOCTORS 2.0TM & YOU PARIS 5—6 JUNE 2014DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014 03

Page 6: Digital advance in the patient journey

Q: “In terms of quality of life and best practice can you suggest any examples of innovative solutions in healthcare that could empower doctors towards delivering a more personalised medicine in their employment of innovative solutions in medicine?”.

A: “Doctors can empower themselves and their patients by promoting the use of personalized mobile applications and relevant social media and by working with their patients at a distance”.

Q: “How would you comment on the sentence, “Quality control of medical apps… There's no App for that".

A: “The subject around the quality

of medical apps is still in its early days. There is bad news and good news. Bad news is that there is no overall quality control system. No minimum standard that has to be reached.

The good news is that a lot of apps are not used, so bad quality doesn’t matter….But More seriously, yes, some researchers have shown that apps often are redundant, incomplete, not updated, not secure. However, we did present some apps that are relevant and good. The Hospitality App presented by Dr Marlies Schijvens from University of Amsterdam Medical Center is an award-winning app to facilitate hospital visits for elderly patients. A simple idea of visualizing information for the patients and

physicians and that is available for all Dutch hospitals. A French physician, Dr Didier Mennecier presented an app for showing gastro-enterology examinations to patients. Many sites are now used in mobile form...for example combining geo-location and evaluation services for medical providers”..

Q: “What do you think about the need to re-design individual health control by around the quantified self?”.

A: “Is quanti�ed self re-designing individual health control? Yes! It is giving people the possibility of adapting their life style, based on real data. The iHealth Challenge with the Activity Tracker that our partner gave to participants really demonstrated that to the users”.

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014 04

Page 7: Digital advance in the patient journey

One of the seven start-up �nalists and winner of the Doctors 2.0 &You start-up contest, Medivizor (1) (CEO Tal Givoly), proved itself as a reliable health information and education service that allows patients, relatives or any individual to �nd relevant health information. Following a test phase with a small number of diseases like diabetes, colorectal cancer, prostate cancer and breast cancer, it has expanded

its personalised information service to include more than 400 medical conditions. Through a personal health management app developed by Healthspek (2) it offers summaries of medical breakthroughs and research, relevant clinical trials, guidelines and evidence-based lifestyle advice.

Jan Loh's, CEO of Medexo (3), explained a high-quality second opinion website-based platform service for patients based on an advisory council consisting of 23 renowned specialists ranging from orthopaedics to cardiology and dermatology. Major aim: making it much easier for patients to obtain a second medical expert opinion before being operated. Last May, Medexo won the 2014 German eHealth innovation award.

Meanwhile, InsightMedi founder and CEO Gonzalo Mora took the audience through its free photo-sharing App for the healthcare community enabling sharing of medical images across the world and stimulating connections between its users (4). Clear advantages include second opinion requests and the comparison of medical cases. InsightMedi is of particular interest

Start-up pitches at Doctors 2.0 & You

to healthcare providers, health insurances, health businesses and medical students. Thereafter, Umanlife, presented by Cyril Grospiron, is all about health and wellness applications for people who wish to actively manage their health on a daily basis (5). Based on the applications chosen the user can work on tailor-made health prevention (smoking, running, walking, sleeping pattern etc). Umanlife also allows tracking one's medical appointments and sells health applications to fully explore the quickly growing quanti�ed-self continuum.

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014 05

Page 8: Digital advance in the patient journey

One of the seven start-up �nalists and winner of the Doctors 2.0 &You start-up contest, Medivizor (1) (CEO Tal Givoly), proved itself as a reliable health information and education service that allows patients, relatives or any individual to �nd relevant health information. Following a test phase with a small number of diseases like diabetes, colorectal cancer, prostate cancer and breast cancer, it has expanded

its personalised information service to include more than 400 medical conditions. Through a personal health management app developed by Healthspek (2) it offers summaries of medical breakthroughs and research, relevant clinical trials, guidelines and evidence-based lifestyle advice.

Jan Loh's, CEO of Medexo (3), explained a high-quality second opinion website-based platform service for patients based on an advisory council consisting of 23 renowned specialists ranging from orthopaedics to cardiology and dermatology. Major aim: making it much easier for patients to obtain a second medical expert opinion before being operated. Last May, Medexo won the 2014 German eHealth innovation award.

Meanwhile, InsightMedi founder and CEO Gonzalo Mora took the audience through its free photo-sharing App for the healthcare community enabling sharing of medical images across the world and stimulating connections between its users (4). Clear advantages include second opinion requests and the comparison of medical cases. InsightMedi is of particular interest

to healthcare providers, health insurances, health businesses and medical students. Thereafter, Umanlife, presented by Cyril Grospiron, is all about health and wellness applications for people who wish to actively manage their health on a daily basis (5). Based on the applications chosen the user can work on tailor-made health prevention (smoking, running, walking, sleeping pattern etc). Umanlife also allows tracking one's medical appointments and sells health applications to fully explore the quickly growing quanti�ed-self continuum.

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014 06

Page 9: Digital advance in the patient journey

'personalised' health and �tness goals. What’s the concept behind the vision of “DATA FOR GOOD”? U. Diegel, president of iHealthLabs Europe, musician and holder of several patents in cardiovascular diagnostics, explained: “The consumers in the USA are keen now to share their health data to permit a better relationship with physicians and boost medical research. iHealth started a collaborative project with the American Heart Association (AHA) and thanks to the interest shown by a number of parties - in the integrated healthcare system - entrepreneurs, patients, professionals and healthcare institutions there is a willingness to collaborate to �nd new solutions for a healthy lifestyle”. The motto in this case is “The future is good. Let’s build it together!"

Evaluating connected health and the quantified self

The rapid pace of scienti�c and technological discoveries constantly face the ever evolving problem of demographic, societal challenges and increasing incidence of chronic diseases, thus highlighting the need to boost health prevention strategies. One of the top players in this arena is iHealthLabs (6), a platform designed to translate app-delivered body measurements into useful health prevention in a format for smartphones and tablets. It presented the MyVitals app that helps manage your personal health whenever you move. It measures many vital parameters (weight, BMI heart rate, pulse wave steps taken calories burned, distance travelled, hours slept etc…) and helps one to stay on track with one's

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014 07

Page 10: Digital advance in the patient journey

'personalised' health and �tness goals. What’s the concept behind the vision of “DATA FOR GOOD”? U. Diegel, president of iHealthLabs Europe, musician and holder of several patents in cardiovascular diagnostics, explained: “The consumers in the USA are keen now to share their health data to permit a better relationship with physicians and boost medical research. iHealth started a collaborative project with the American Heart Association (AHA) and thanks to the interest shown by a number of parties - in the integrated healthcare system - entrepreneurs, patients, professionals and healthcare institutions there is a willingness to collaborate to �nd new solutions for a healthy lifestyle”. The motto in this case is “The future is good. Let’s build it together!"

According to the American College of Lifestyle Medicine (ACLM) the de�nition of lifestyle medicine is: “the evidence-based practice of helping individuals and families adopt and sustain healthy behaviors that affect health and quality of life". Examples of target patient behaviors include - but are not limited to - eliminating tobacco use, improving diet, increasing physical activity, and moderating alcohol consumption. Lifestyle practices and health habits are among developed nations' most important health determinants. Changing unhealthy behavior is fundamental to medical care, disease prevention, and health promotion.”

In the workshop “Disrupting the practice of medicine through digital” L. Lianov (ACSLM) explained the role of going digital in

promoting healthy lifestyles, highlighting the challenges for physicians:

healthcare culture does not recognize lifestyle change as medical care

most of the health behavior apps are not evidence-based

overwhelming amount of data to manage and lack of meaningful data �lters

lack of integration of all data sources: HER, PHR, �tness apps

T. Richards (British Medical Journal) introduced the BMJ’s Patient Partnership initiative to include patients inside the peer-reviewed papers publishing procedure.Patients and doctors are also collaborating to design new

INSIGHTS: is digital disrupting or empowering the practice of medicine?

services and information systems. Leaders in innovative partnerships include Reshapehealth (7) which is pioneering patient-led and crow-funded research.

Never before in history has healthcare faced such great challenges: increasing shortages of skilled personnel, doubling of healthcare demands, healthcare budgets being under increasing �nancial pressure and aging populations. Moreover, there are two recent developments that will disrupt many of the current healthcare models: the assertive patient and exponential technology. The impact of new communication paradigms, such as social media and transparency of performance is just as underrated as the role of e-health is overrated. We should think big, act small, dare to fail, stop talking …and start acting NOW!

References1. www.medivizor.com

2. www.healthspek.com

3. www.medexo.com

4. www.insightmedi.org

5. www.umanlife.com/static/en

6. www.ihealthlabs.com

7. www.radboudreshapecenter.com

Want to know more?Physician Competencies for Prescribing Lifestyle Medicine

www.lifestylemedicine.org/core

Let the patient revolution begin, BMJ EDITORIAL

www.bmj.com/content/346/bmj.f2614

The rapid pace of scienti�c and technological discoveries constantly face the ever evolving problem of demographic, societal challenges and increasing incidence of chronic diseases, thus highlighting the need to boost health prevention strategies. One of the top players in this arena is iHealthLabs (6), a platform designed to translate app-delivered body measurements into useful health prevention in a format for smartphones and tablets. It presented the MyVitals app that helps manage your personal health whenever you move. It measures many vital parameters (weight, BMI heart rate, pulse wave steps taken calories burned, distance travelled, hours slept etc…) and helps one to stay on track with one's

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014 08

Page 11: Digital advance in the patient journey

According to the American College of Lifestyle Medicine (ACLM) the de�nition of lifestyle medicine is: “the evidence-based practice of helping individuals and families adopt and sustain healthy behaviors that affect health and quality of life". Examples of target patient behaviors include - but are not limited to - eliminating tobacco use, improving diet, increasing physical activity, and moderating alcohol consumption. Lifestyle practices and health habits are among developed nations' most important health determinants. Changing unhealthy behavior is fundamental to medical care, disease prevention, and health promotion.”

In the workshop “Disrupting the practice of medicine through digital” L. Lianov (ACSLM) explained the role of going digital in

promoting healthy lifestyles, highlighting the challenges for physicians:

healthcare culture does not recognize lifestyle change as medical care

most of the health behavior apps are not evidence-based

overwhelming amount of data to manage and lack of meaningful data �lters

lack of integration of all data sources: HER, PHR, �tness apps

T. Richards (British Medical Journal) introduced the BMJ’s Patient Partnership initiative to include patients inside the peer-reviewed papers publishing procedure.Patients and doctors are also collaborating to design new

services and information systems. Leaders in innovative partnerships include Reshapehealth (7) which is pioneering patient-led and crow-funded research.

Never before in history has healthcare faced such great challenges: increasing shortages of skilled personnel, doubling of healthcare demands, healthcare budgets being under increasing �nancial pressure and aging populations. Moreover, there are two recent developments that will disrupt many of the current healthcare models: the assertive patient and exponential technology. The impact of new communication paradigms, such as social media and transparency of performance is just as underrated as the role of e-health is overrated. We should think big, act small, dare to fail, stop talking …and start acting NOW!

References1. www.medivizor.com

2. www.healthspek.com

3. www.medexo.com

4. www.insightmedi.org

5. www.umanlife.com/static/en

6. www.ihealthlabs.com

7. www.radboudreshapecenter.com

Want to know more?Physician Competencies for Prescribing Lifestyle Medicine

www.lifestylemedicine.org/core

Let the patient revolution begin, BMJ EDITORIAL

www.bmj.com/content/346/bmj.f2614

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014 09

Page 12: Digital advance in the patient journey

Terri�c progress has been achieved since the �rst edition of Doctors 2.0 when it comes to new digital technologies. Many of those were included in the presentation of Ferdinando Scala, Strategy Director at Razor�sh Healthware, who talked about how communication agencies are adapting to new strategies of engagement. In a world where 4 billion of people are using the

audience-generated Big Data will provide a coherent, seamless and immersive brand/cognitive experience, regardless of the channel where the audience is. Engagement is the ultimate strategy, resulting from the unique combination of key users' attributes with individual experiences made possible by “experiential technologies”.

An omni-channel example is Videum, the global health video network, that was presented by Paul Dinsmore, President & COO of Videum Health Inc. Videum’ s mission is to help healthcare professionals and consumers �nd, understand, and enjoy the world's best health & medical video content - when, where and how they want it.

Video & The Healthcare Market:

More than 2/3 of physicians use online video to learn and keep up to date with clinical information

Health is the 6th most popular video category

Top healthcare brands spend billions to tell their stories to HCPs & consumers, but 90% of this includes 34 countries speaking 65 languages

Distributing their message in multiple languages is currently not cost-effective

** Source Manhattan Research – Taking the Pulse 2012

The story of “a single tweet that cured” was one example of how social media and Videum can impact and contribute to deliver good information and dissemination. Videum can provide solutions for the increased demand for video via an easy and affordable on-demand communication format with high-quality healthcare content, cater to the needs of Pharma compliance (authentication, translation, targeted) and provide accessibility in any language (reach, SEO, local monetization). This could be an advancement in health information technology towards the integration of research and patient care.

Digital advance in the patient journey

internet and 12 billion is the number of internet connected devices (McKinsey Institute 2013) we see a “Connected Generation” often described with adjectives such as multitasking, multiscreen, empowered, always on, mobile, engaged in a cross platform way. Razor�sh Healthware presented a possible vision of “omni-channel marketing” where harvesting, managing and integrating

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014 10

Insights

Behaviours

ExperientalTechnology

Page 13: Digital advance in the patient journey

Video & The Healthcare Market:

More than 2/3 of physicians use online video to learn and keep up to date with clinical information

Health is the 6th most popular video category

Top healthcare brands spend billions to tell their stories to HCPs & consumers, but 90% of this includes 34 countries speaking 65 languages

Distributing their message in multiple languages is currently not cost-effective

** Source Manhattan Research – Taking the Pulse 2012

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014 11

Page 14: Digital advance in the patient journey

Terri�c progress has been achieved since the �rst edition of Doctors 2.0 when it comes to new digital technologies. Many of those were included in the presentation of Ferdinando Scala, Strategy Director at Razor�sh Healthware, who talked about how communication agencies are adapting to new strategies of engagement. In a world where 4 billion of people are using the

audience-generated Big Data will provide a coherent, seamless and immersive brand/cognitive experience, regardless of the channel where the audience is. Engagement is the ultimate strategy, resulting from the unique combination of key users' attributes with individual experiences made possible by “experiential technologies”.

An omni-channel example is Videum, the global health video network, that was presented by Paul Dinsmore, President & COO of Videum Health Inc. Videum’ s mission is to help healthcare professionals and consumers �nd, understand, and enjoy the world's best health & medical video content - when, where and how they want it.

Video & The Healthcare Market:

More than 2/3 of physicians use online video to learn and keep up to date with clinical information

Health is the 6th most popular video category

Top healthcare brands spend billions to tell their stories to HCPs & consumers, but 90% of this includes 34 countries speaking 65 languages

Distributing their message in multiple languages is currently not cost-effective

** Source Manhattan Research – Taking the Pulse 2012

The story of “a single tweet that cured” was one example of how social media and Videum can impact and contribute to deliver good information and dissemination. Videum can provide solutions for the increased demand for video via an easy and affordable on-demand communication format with high-quality healthcare content, cater to the needs of Pharma compliance (authentication, translation, targeted) and provide accessibility in any language (reach, SEO, local monetization). This could be an advancement in health information technology towards the integration of research and patient care.

internet and 12 billion is the number of internet connected devices (McKinsey Institute 2013) we see a “Connected Generation” often described with adjectives such as multitasking, multiscreen, empowered, always on, mobile, engaged in a cross platform way. Razor�sh Healthware presented a possible vision of “omni-channel marketing” where harvesting, managing and integrating

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014 12

Everyone agrees that these are exciting times within digital health...

The industry is full of fantastic examples of how various players in the ecosystem – pharma, HCPs, patients, care-givers and payers are making signi�cant contributions to each stage of the patient journey from Symptoms (Merck recently announced that the consumer edition of the series, The Merck Manual Go-To Home Guide for Symptoms, will get the 21st-century treatment with a mobile app release on iOS and Android mobile platforms; to Diagnosis (First Warning Systems in Reno, Nevada is developing a bra-insert sensor to screen for breast cancer. The sensor, meant to be worn for 24-48 hours, �nds cancer by detecting tiny metabolic temperature changes caused by cancerous cells in a tumor.); to Treatment (Bionic Pancreas Could Automatically Regulate Blood Sugar Levels For Diabetes Patients, Scientists at the Massachusetts General Hospital and Boston University developed a ‘bionic pancreas’ to free some people with diabetes from the daily ordeal of managing their disease. The wearable, experimental device passed a real-world test, constantly monitoring blood sugar and automatically giving insulin or a sugar-boosting drug as needed); to Adherence; to Renewal as well as the positive power of HCP and Patient Support Communities (Razor�sh Healthware’s own Personas Que).

The challenge now is for digital health to move beyond these point solutions. The problem still today, is integrating the information from multiple data sources If you take an example such as depression and have a sensor that captures data that includes tone of voice, in�ection, … blood pressure, heart rate, along with galvanic skin response, heart rate variability, movement, activity, posture, and breathing – then if you had all of these and could process all of it, you could come up with a great quantitative tracking for state of mind and depression. We can do that. But no one has yet folded them all together. What we have now is a lot of siloed activity.

Razor�sh Healthware believes that a key solution to this and one of the things that will drive digital health forward in the next �ve years is the recruitment of data scientists into the �eld. We are convinced of the need to bring more data scientists into digital health - too many of them are working at places such as Twitter and Facebook - and we are doing everything we can to bring them into in healthcare and medicine.

Robert Harrison

Head of Client Engagement

& Delivery EU at Razor�sh

Healthware, Robert is a

strategic marketer with

signi�cant global,

route-to-market and digital

experience.

Page 15: Digital advance in the patient journey

Interview with Paul Dinsmore, President & COO of Videum, the �rst global health video network.

Q: “Paul, as president can you explain why Videum is able to answer the demand to provide a global health social network in healthcare? What is the innovation for Videum?”.

A: “Videum provides a platform for video content creators to reach their target audience and vice versa. While Videum is a community of content creators, HCPs and patients, and leading publishers in the health & medicine space, it's main goal is to connect these groups where they seek information and that is best delivered via video. Video is the

best media for education, information and story-telling so that viewers can connect personally with the content creator and subject matter.

There is no shortage of text-based content in this subject area around the world. Demand for video to complement these local language publishers is substantial. In addition to aggregating some of the best video content in any language, Videum enables local language translation so that the audience can receive the true meaning of the content in their language. Aggregation of great content, reaching audience in local markets, and language enablement in any country are Videum's unique contributions

to the market”.

Q: “Healthcare innovation entrepreneurs say always they want to make "impact". What for you constitutes "impact" within digital healthcare technology within the mission of Videum?”.

A: “Our Mission is to help healthcare professionals and consumers �nd, understand, and enjoy the world's best health & medical video content when, where and how they want it. From a technology standpoint, Videum features unique capabilities for language enablement which is delivered on any platform (i.e. online, mobile, connect TV, etc.).

As our team combines expertise with some of the largest video

Paul Dinsmore

platforms and healthcare providers, we employ best practices in this exploding service market. Our solutions reach HCPs in their perpetual need for information to learn, keep up to date, and provide care to their patients. For patients, we aggregate the best video content from thought leaders and trusted content creators and make it accessible on their local health sites in their local language. For healthcare brands, we established a trusted platform to communicate via video with HCPs, patients, and other targeted audience. This currently does not exist anywhere else”.

Q: “Regarding Internet and platforms that create hubs offering patients the channel to have support and information, what is the vision of Videum for

building an effective community of patients and caregivers?".

A: “Videum seeks to empower caregivers with trusted content that can both keep them up to date on the latest information and �nd material to recommend to their patients increasing the quality of their treatment and care. For patients, navigating through all of the available resources for trust-worthy information is dif�cult and not always understandable. Sometimes, patients need to learn through a progression of diagnosis, research, treatment, maintenance, etc. This is best served through the story-telling capabilities of video. Videum content partners help create this story and bridge the communications gap that can occur between doctor visits and patient action.

More than 2/3 of doctors watch

health video online and if we look at online video consumption overall, health is the 6th largest audience. Our 'Community' currently spans over 400 health publishers in 87 countries. These sites are already highly successful at engaging their audience. The Videum Video Network only reinforces the trust that these sites have developed with their audience. Our vision is to provide features and functionality that continue to empower the user to get the best information as quickly as possible”.

Q: “Can Videum provide solutions that overcome barriers to diverse cultural/national healthcare systems?”.

A: “Videum's partnership with Publicis Healthcare Communications Group provides us with many advantages including understanding and addressing the

unique challenges of local healthcare systems. We follow the rules and adhere to regulatory compliance as necessary. Ultimately, we want to deliver actionable content to HCPs and patients in any market. Because we enable local language, we are able to reach a LOCAL audience. We also grow our partner base daily to new local content providers who provide distinct perspectives from their local practice and challenges.

If we need to adjust our features to adhere to unique rules, we will. We are building solutions to some of the big challenges faced by HCPs, patients, and healthcare brands when it comes to communications and audience engagement which occur in any market. The function of Videum is about delivering video content, in local language, where ever it is needed”.

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014 13

President & COO of Videum

Health Inc., Paul is an

accomplished online video

executive, having advised

companies like Sony, VEVO,

ProSieben and other media

companies in their video

expansion.

Keep updated with all the news about the global health social network in healthcare

Page 16: Digital advance in the patient journey

Interview with Paul Dinsmore, President & COO of Videum, the �rst global health video network.

Q: “Paul, as president can you explain why Videum is able to answer the demand to provide a global health social network in healthcare? What is the innovation for Videum?”.

A: “Videum provides a platform for video content creators to reach their target audience and vice versa. While Videum is a community of content creators, HCPs and patients, and leading publishers in the health & medicine space, it's main goal is to connect these groups where they seek information and that is best delivered via video. Video is the

best media for education, information and story-telling so that viewers can connect personally with the content creator and subject matter.

There is no shortage of text-based content in this subject area around the world. Demand for video to complement these local language publishers is substantial. In addition to aggregating some of the best video content in any language, Videum enables local language translation so that the audience can receive the true meaning of the content in their language. Aggregation of great content, reaching audience in local markets, and language enablement in any country are Videum's unique contributions

to the market”.

Q: “Healthcare innovation entrepreneurs say always they want to make "impact". What for you constitutes "impact" within digital healthcare technology within the mission of Videum?”.

A: “Our Mission is to help healthcare professionals and consumers �nd, understand, and enjoy the world's best health & medical video content when, where and how they want it. From a technology standpoint, Videum features unique capabilities for language enablement which is delivered on any platform (i.e. online, mobile, connect TV, etc.).

As our team combines expertise with some of the largest video

platforms and healthcare providers, we employ best practices in this exploding service market. Our solutions reach HCPs in their perpetual need for information to learn, keep up to date, and provide care to their patients. For patients, we aggregate the best video content from thought leaders and trusted content creators and make it accessible on their local health sites in their local language. For healthcare brands, we established a trusted platform to communicate via video with HCPs, patients, and other targeted audience. This currently does not exist anywhere else”.

Q: “Regarding Internet and platforms that create hubs offering patients the channel to have support and information, what is the vision of Videum for

building an effective community of patients and caregivers?".

A: “Videum seeks to empower caregivers with trusted content that can both keep them up to date on the latest information and �nd material to recommend to their patients increasing the quality of their treatment and care. For patients, navigating through all of the available resources for trust-worthy information is dif�cult and not always understandable. Sometimes, patients need to learn through a progression of diagnosis, research, treatment, maintenance, etc. This is best served through the story-telling capabilities of video. Videum content partners help create this story and bridge the communications gap that can occur between doctor visits and patient action.

More than 2/3 of doctors watch

health video online and if we look at online video consumption overall, health is the 6th largest audience. Our 'Community' currently spans over 400 health publishers in 87 countries. These sites are already highly successful at engaging their audience. The Videum Video Network only reinforces the trust that these sites have developed with their audience. Our vision is to provide features and functionality that continue to empower the user to get the best information as quickly as possible”.

Q: “Can Videum provide solutions that overcome barriers to diverse cultural/national healthcare systems?”.

A: “Videum's partnership with Publicis Healthcare Communications Group provides us with many advantages including understanding and addressing the

unique challenges of local healthcare systems. We follow the rules and adhere to regulatory compliance as necessary. Ultimately, we want to deliver actionable content to HCPs and patients in any market. Because we enable local language, we are able to reach a LOCAL audience. We also grow our partner base daily to new local content providers who provide distinct perspectives from their local practice and challenges.

If we need to adjust our features to adhere to unique rules, we will. We are building solutions to some of the big challenges faced by HCPs, patients, and healthcare brands when it comes to communications and audience engagement which occur in any market. The function of Videum is about delivering video content, in local language, where ever it is needed”.

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014

Page 17: Digital advance in the patient journey

Interview with Paul Dinsmore, President & COO of Videum, the �rst global health video network.

Q: “Paul, as president can you explain why Videum is able to answer the demand to provide a global health social network in healthcare? What is the innovation for Videum?”.

A: “Videum provides a platform for video content creators to reach their target audience and vice versa. While Videum is a community of content creators, HCPs and patients, and leading publishers in the health & medicine space, it's main goal is to connect these groups where they seek information and that is best delivered via video. Video is the

best media for education, information and story-telling so that viewers can connect personally with the content creator and subject matter.

There is no shortage of text-based content in this subject area around the world. Demand for video to complement these local language publishers is substantial. In addition to aggregating some of the best video content in any language, Videum enables local language translation so that the audience can receive the true meaning of the content in their language. Aggregation of great content, reaching audience in local markets, and language enablement in any country are Videum's unique contributions

to the market”.

Q: “Healthcare innovation entrepreneurs say always they want to make "impact". What for you constitutes "impact" within digital healthcare technology within the mission of Videum?”.

A: “Our Mission is to help healthcare professionals and consumers �nd, understand, and enjoy the world's best health & medical video content when, where and how they want it. From a technology standpoint, Videum features unique capabilities for language enablement which is delivered on any platform (i.e. online, mobile, connect TV, etc.).

As our team combines expertise with some of the largest video

platforms and healthcare providers, we employ best practices in this exploding service market. Our solutions reach HCPs in their perpetual need for information to learn, keep up to date, and provide care to their patients. For patients, we aggregate the best video content from thought leaders and trusted content creators and make it accessible on their local health sites in their local language. For healthcare brands, we established a trusted platform to communicate via video with HCPs, patients, and other targeted audience. This currently does not exist anywhere else”.

Q: “Regarding Internet and platforms that create hubs offering patients the channel to have support and information, what is the vision of Videum for

building an effective community of patients and caregivers?".

A: “Videum seeks to empower caregivers with trusted content that can both keep them up to date on the latest information and �nd material to recommend to their patients increasing the quality of their treatment and care. For patients, navigating through all of the available resources for trust-worthy information is dif�cult and not always understandable. Sometimes, patients need to learn through a progression of diagnosis, research, treatment, maintenance, etc. This is best served through the story-telling capabilities of video. Videum content partners help create this story and bridge the communications gap that can occur between doctor visits and patient action.

More than 2/3 of doctors watch

health video online and if we look at online video consumption overall, health is the 6th largest audience. Our 'Community' currently spans over 400 health publishers in 87 countries. These sites are already highly successful at engaging their audience. The Videum Video Network only reinforces the trust that these sites have developed with their audience. Our vision is to provide features and functionality that continue to empower the user to get the best information as quickly as possible”.

Q: “Can Videum provide solutions that overcome barriers to diverse cultural/national healthcare systems?”.

A: “Videum's partnership with Publicis Healthcare Communications Group provides us with many advantages including understanding and addressing the

unique challenges of local healthcare systems. We follow the rules and adhere to regulatory compliance as necessary. Ultimately, we want to deliver actionable content to HCPs and patients in any market. Because we enable local language, we are able to reach a LOCAL audience. We also grow our partner base daily to new local content providers who provide distinct perspectives from their local practice and challenges.

If we need to adjust our features to adhere to unique rules, we will. We are building solutions to some of the big challenges faced by HCPs, patients, and healthcare brands when it comes to communications and audience engagement which occur in any market. The function of Videum is about delivering video content, in local language, where ever it is needed”.

DOCTORS 2.0TM & YOU PARIS, 5—6 JUNE 2014 15

Page 18: Digital advance in the patient journey

Razor�sh Healthware is a global leader in digital and healthcare communications,

leveraging a unique mix of insight, technology, creativity and industry savvy to deliver

digital innovations, solutions and tools that drive improved health outcomes.

Our deep understanding of the innovation process, human-technology interactions, and

the healthcare ecosystem enables us to generate transformational experiences that

empower people’s health and wellness decisions.

Razor�sh Healthware is a single organization able to deploy our full suite of services in

support of any market with more than 300 dedicated professionals based in 9 countries

around the world: US, France, Germany, Italy, Spain, UK, Australia, China, India.

Razor�sh Healthware is part of Publicis Healthcare Communications Group (PHCG) , the

largest and most innovative health oriented communication group.

Razor�sh Healthware’s service offering is made up of three specialized business units,

an advisory practice offering technology strategy and enterprise consulting; a digital

communications and marketing practice and a solutions and technology practice

offering a range of enterprise business tools and related services.

For more information please visit

www.razorfishhealthware.com [email protected]

EU | Joe Mara�oti | +39 089 3061417

US | Chris Wilson | +1 888.463.3797

APAC | Brenda Cheong | +65.9368.8626

aboutRazor�sh Healtware

Razorfish Healthware

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