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Discover how to deliver an enhanced patient experience by using communication based technologies to give care at a distance. Download: The Modern Patient Experience: Where Care Matters. Get your report Takeaways: Changes to working practices and technology use can increase access to healthcare, reduce appointments, increase capacity and improve care while reducing GPs’ workload. Most patients are confident they can manage their health and want to have some control. If patients take more responsibility for their healthcare, they will enjoy better wellbeing and depend less on services, saving the NHS money. Demands on GPs are increasing as the patient population is ageing and more people develop long- term conditions. The use of unified communications within a GP surgery can be utilised to fulfill more appointments and follow-ups when done virtually, without the need for physical face- to-face interaction. HOW TO DELIVER ENHANCED PATIENT CARE AT A DISTANCE Airedale, Wharfedale and Craven (AWC) CCG’s evaluation found telehealth: Not just for the patients Telehealth allows patients to be monitored and to monitor themselves at home instead of at a clinic. They can: The government is offering its expertise on telehealth internationally. It cites the findings of the Whole System Demonstrator trial, which concluded that telehealth can reduce: Mortality rates A&E visits Emergency admissions Elective admissions Bed-days Tariff costs 45% 15% 20% 14% 14% 8% Telecare Technology to help patients stay living independently at home for longer. Can remind patients of things they need to do, such as take medication. Can automatically alert staff at a response centre or a carer if patients need help. Isn’t intended to replace people, but it can be a helpful part of a package of care and support which fits into everyday life. Telehealth Designed to help people living with long-term health conditions at home. Allows patients to monitor their health without having to keep visiting a GP. Patients are shown how to do the health readings and send them automatically to a health professional who checks results and keeps an eye on health needs. View their EHR Consult with practitioners from home by: Telephone Videoconferencing Web Email Telehealth is particularly useful in large, sparsely populated areas as well as in cities. The government wants 25% of people with long-term conditions to be monitored remotely by 2020 but... Telehealth can help improve patient concordance. For example in adhering to long-term exercise programmes as part of pulmonary rehabilitation for chronic obstructive pulmonary disease, which many patients find difficult. ...only 14% of over-65s in the UK have access to telecare services. 14% The NHS has the opportunity to become a world leader in introducing new technology – which means better patient outcomes and a revolution in healthcare at home.” Health Secretary, Jeremy Hunt 108 out of 176 CCGs in the UK were commissioning telehealth services in 2013/14; a total spend of Cut A&E attendance by 14% and costs by 38% 14% 38% Reduced hospital admissions among care home residents by more than 45% after telecare was provided by a hospital over a secure video link. £15.2m IN THAT YEAR. Caring for patients in their homes is a key component of integration across services. How do we employ solutions that enable collaboration among providers regardless of location? A proactive approach to care can significantly improve service performance and patient satisfaction. And it found that telecare: Professionals can also use telehealth, for example to access specialist support, which can reduce specialist referrals. Telehealth can be adapted for other uses, such as video conferencing to train staff across different sites. The Modern Patient Experience Where Care Matters Communication-based technologies can enable healthcare providers to achieve better patient experience, enhanced levels of care, and increased staff satisfaction. About Unify Unify is one of the world’s leading communications software and services brands, providing integrated communications and collaboration solutions worldwide. Our customers range in size from 5 employees to 500,000+ employees. Our solutions unify multiple voice, video and data networks, connected devices and applications into one easy-to-use platform that allows teams to collaborate effectively and efficiently – anytime, anywhere. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, improves employee satisfaction and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security. Our OpenScape and Circuit communications solutions provide a seamless and efficient collaboration experience – on any device. Together, the group’s global team of UCC experts and service professionals set the standard for a rich communications and collaboration experience that empowers teams to deliver better results. Unify is an Atos company. unify.com Copyright © Unify Software and Solutions GmbH & Co. KG, 2016 Mies-van-der-Rohe-Strasse 6, 80807 Munich, Germany All rights reserved. The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

How to deliver enhanced patient care at a distance

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Page 1: How to deliver enhanced patient care at a distance

Discover how to deliver an enhanced patient experience by using communication based technologies to give care at a distance. Download:

The Modern Patient Experience: Where Care Matters.

Get your report

Takeaways:

Changes to working practices and

technology use can increase access to healthcare, reduce

appointments, increase capacity and improve care while reducing

GPs’ workload.

Most patients are confident they can

manage their health and want to have

some control.

If patients take more responsibility for their healthcare, they will

enjoy better wellbeing and depend less on services, saving the

NHS money.

Demands on GPs are increasing as the patient population is ageing and more

people develop long-term conditions.

The use of unified communications within

a GP surgery can be utilised to fulfill more appointments and

follow-ups when done virtually, without the

need for physical face-to-face interaction.

HOW TO DELIVER ENHANCED PATIENT CARE AT A DISTANCE

Airedale, Wharfedale and Craven (AWC) CCG’s evaluation found telehealth:

Not just for the patients

Telehealth allows patients to be monitored and to monitor themselves at home instead of at a clinic.

They can:

The government is offering its expertise on telehealth internationally. It cites the findings of the Whole System Demonstrator trial, which

concluded that telehealth can reduce:

Mortality rates

A&E visits

Emergency admissions

Elective admissions

Bed-days Tariff costs

45%

15%20%

14% 14% 8%

Telecare

Technology to help patients stay living independently at home for longer.

Can remind patients of things they need

to do, such as take medication.

Can automatically alert staff at a

response centre or a carer if patients

need help.

Isn’t intended to replace people, but it can be a helpful part of a package of care and support which

fits into everyday life.

Telehealth

Designed to help people living with long-term health

conditions at home.

Allows patients to monitor their health without having to

keep visiting a GP.

Patients are shown how to do the health readings and

send them automatically to a health professional who checks

results and keeps an eye on health needs.

View their EHR

Consult with practitioners from home by:

Telephone Videoconferencing WebEmail

Telehealth is particularly useful in large, sparsely populated areas as

well as in cities.

The government wants 25% of people with long-term conditions to be monitored remotely

by 2020 but...

Telehealth can help improve patient concordance. For example in adhering to long-term exercise programmes as part of pulmonary rehabilitation for chronic

obstructive pulmonary disease, which many patients find difficult.

...only 14% of over-65s in the UK have access to telecare services.

14%

“The NHS has the opportunity to become a world leader in introducing new technology – which means better patient outcomes and a revolution in healthcare at home.”

Health Secretary, Jeremy Hunt

108 out of 176 CCGs in the UK were commissioning telehealth services in 2013/14; a total spend of

Cut A&E attendance by 14% and costs by 38%

14%

38%

Reduced hospital admissions among care home residents by more than 45% after telecare was provided by a hospital over a secure video link.

£15.2m IN THAT YEAR.

Caring for patients in their homes is a key component of integration across services. How do we employ solutions that enable collaboration among providers regardless

of location? A proactive approach to care can significantly improve service performance and patient satisfaction.

And it found that telecare:

Professionals can also use telehealth, for example to access specialist support, which can reduce specialist referrals.

Telehealth can be adapted for other uses, such as video conferencing to train staff across different sites.

The Modern Patient Experience Where Care MattersCommunication-based technologies can enable healthcare providers to achieve better patient experience, enhanced levels of care, and increased staff satisfaction.

About Unify

Unify is one of the world’s leading communications software and services brands, providing integrated communications and collaboration solutions worldwide. Our customers range in size from 5 employees to 500,000+ employees. Our solutions unify multiple voice, video and data networks, connected devices and applications into one easy-to-use platform that allows teams to collaborate effectively and efficiently – anytime, anywhere. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, improves employee satisfaction and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security. Our OpenScape and Circuit communications solutions provide a seamless and efficient collaboration experience – on any device. Together, the group’s global team of UCC experts and service professionals set the standard for a rich communications and collaboration experience that empowers teams to deliver better results. Unify is an Atos company.

unify.com

Copyright © Unify Software and Solutions GmbH & Co. KG, 2016

Mies-van-der-Rohe-Strasse 6, 80807 Munich, GermanyAll rights reserved.

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.