puneet kanodia

Transforming Healthcare

with IT

Puneet KanodiaChief Operating Officer

Ricoh India Ltd.

Indian Healthcare is largely a “Sick-care” industry

characterized by high disease burden, serviced by an

inadequate and highly fragmented provider infrastructure,

catering to a population that has to spend from out of its

pocket for most of its healthcare needs

Current state…….

Key agenda

► What is the current state of IT in healthcare?

► Is e-Health an important enabler?

► Are we ready to adopt e-health?

► What are some of the areas where e-health can easily adopted?

► About Ricoh

Key agenda





► About Ricoh

Current state of IT penetration in Healthcare 1 of 3

Our investment in IT is very low and utilization of IT for delivering “Quality” care; “Affordable” care, making care “Accessible” and improving performance

is even lower

Where are we investing?


What kind of infrastructure are we building?

World Class Infrastructure

OPD Queue management

Medical Record Department


What kind of kind of services are we providing using IT?

World Class Infrastructure

No GPRS system for ER serviceTrack PIZZA online

Are we quality councious when it comes to IT?

Using re-filled tonerControlling infection

Key agenda





► About Ricoh

ICT can transform the overall health of our country

The use of Mobile and Wireless technologies to support the achievement of

health objectives has the potential to transform the face of health service

delivery across the Globe.

- World Health Organization (WHO)

Key agenda





► About Ricoh

Technology can be easily adopted for delivering healthcare in India

► India has more than 900 Million mobile users

► 243 Million internet users, growing @ 28% CAGR*

► Increasing awareness and demand for services

*Internet And Mobile Association of India

Patients

► Healthcare providers are increasing recognizing IT as an

important tool for meeting their business objective

► Government (Central and State) is investing in Healthcare IT

► CIOs are increasing becoming part of strategy development

► Willingness to try new technology has increased tremendously

Providers

► Large corporates are venturing into Healthcare IT

► New age entrepreneurs, innovators, and start-ups are using

cutting edge technology to take healthcare to masses

Technology partners

Key agenda




► What are some of the areas where e-health can create an impact?

► How can technology and healthcare - providers work together?

► About Ricoh

Some Areas where e-health can Play Vital Role

1.Increasing Health Awareness and Influencing Health Seeking

Behavior

2.Overcoming the Healthcare Infrastructure Inequality

3.Health Worker Skill building to Improve Quality of Care

4.Non–Communicable Disease Management

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http://www.google.co.in/url?sa=i&source=images&cd=&cad=rja&docid=wW8bbIMqdPgs0M&tbnid=NBkk6-o1qf5SOM:&ved=0CAgQjRw&url=http%3A%2F%2Fechealthinsurance.com%2Fhealth-insurance-advisor%2Foctober-is-breast-cancer-awareness-month-wake-up-and-get-a-free-or-low-cost-mammogram-in-south-florida%2F&ei=GOeuUp2IIYmyrgfThoDIDA&psig=AFQjCNE6gP19A9TRJvxSxSGjIo0QVx9trA&ust=1387280536632776

Creating Health Awareness and Influencing Behaviour

► Lack of awareness, and unhealthy practices

1

Current challengesCurrent

challenges

► Services to be built around awareness creation and bringing about behavioral changes across the geographies and economic strata

SolutionSolution

► Health Information Education Portals and Apps: Using applications such as mobile apps, social media, games to for awareness, education and information dissemination

► Connecting GPs, Pharmacists, Diagnostics and patients to reduce dropouts

► Health Call Centers: Health call centers would advice and guidance on health related issues

Some Products &

services

Some Products &

services

► Portals: Healthcare Magic, Nutrition Vista► HMRI – Counseling in AP – 15 mn calls p.a.► “Mera Doctor”, Mediphone by Airtel and Religare► Union Ministry of Health & Family Welfare – sending Mobile

alerts to expectant mothers for check-up, medicines others

Some providersSome

providers

Overcoming the Healthcare Infrastructure Gap

► 26% of hospitals are located in 7 metros, that have only 7% of India’s population. Today also people in remote areas have to travel more than 26 kms average to visit a hospital.

2


challenges

► Given the inequity in distribution of healthcare infrastructure, “Tele-Medicine” and “Tele Radiology/ Remote Diagnosis” can play a pivotal role

SolutionSolution

► Providing medical advice remotely using video and audio applications

► ISRO Telemedicine: Connects 362 PHCs with 60 hospitals across India

► mHealth Ventures, E health point, Mediangel, Pinkwhale

► E-ICU CritiNext, Provides tele-calling cards for consultation by a qualified medico

► Mediphone service, an initivate of Religare Technologies and Airtel for counseling and

consultation on Phone

► Providing diagnostic services to patients at remote locations► MphRx-Max, Arc Tele, eUNO R10 Mediline – Blackberry apps that send images to

doctors

► Narayan Hrudalaya – Remote ECGs

Some Products &

services

Some Products &

services

Building the Skill Set to Improve the Quality of the Services Delivered

Acute shortage of skilled work force“Only 1 in 65 qualified nurses in Amritsar interviewed were fit to be recruited” Nursing director of a leading chain.

3

Current ChallengesCurrent

Challenges

E-Learning solutions: Sharing content digitally – Videos, Tutorials, Presentations, Whitepapers – to transfer knowhow among staff and affiliated organizations

SolutionSolution

E-Learning courses for specific diseases (e.g. diabetes -- WebCME), Virtual Learning Environment, Videos with case history

E-Learning modules on specific topics for nurses (e.g. Indian nursing counsel led programs)

Leading Healthcare chain has created online modules for training its workforce on operational excellence

Apps that enables doctor to see their patient database, drugs Database

ASHA workers to be provided training through web

Products & services

Products & services

Non Communicable Disease Management

► Currently 12% of the population is suffering from chronic Cardiac, Diabetes and Respiratory disorders. This challenge is further highlighted by low and late detection of disease along with low treatment compliance

4


challenges

► Disease management solutions/ Remote monitoring

Includes features like disease monitoring including remote monitoring, counseling, feedback and disease analytics (complete care for a chronic patient)

SolutionSolution

► Cheenykum: Comprehensive solution - monitoring, advice, drug delivery for diabetes management

► Sugar clinic by Apollo, providing 24 x 7 support to the patients, reminder for tests and medicine, remote monitoring

► Other apps: for tracking calorie intake, measuring workout intensity (Nike and I-Phone application), Stepatthon

Products & services

Products & services

Key agenda


► Is IT an important enabler?

► Are we ready to adopt IT?

► What are some of the areas where IT can enable delivery of care?

► About Ricoh

Thank You

When ‘I” becomes “We”, even

“Illness” becomes “Wellness”