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Setting the ambition and shaping the direction Dr Janet Williamson, National Director of Improvement Programmes, NHS Improving Quality Top ten tips for improvement leaders
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SETTING THE AMBITIONAND SHAPING THEDIRECTION
Dr Janet WilliamsonNational DirectorImprovement Programmes
Improving health outcomes across England by providing improvement and change expertise
THE NEXT PHASE
Improving health outcomes across England by providing improvement and change expertise
Improving health outcomes across England by providing improvement and change expertise
Improving health outcomes across England by providing improvement and change expertise
THINGS TO MAKE CHANGE HAPPEN
Where are we now?
Where are we going?
How are we going to get there?
1.2.3.
3
Improving health outcomes across England by providing improvement and change expertise
Improving health outcomes across England by providing improvement and change expertise
Improving health outcomes across England by providing improvement and change expertise
If you can’t describe the pathway and walk it, you can’t change it.
I hear and I forget, I see and I remember, I do and I understand.Confucius, Chinese philosopher & reformer
1.
Improving health outcomes across England by providing improvement and change expertise
Be clear what your ideal looks like2.
Be BOLD, be ambitious
Improving health outcomes across England by providing improvement and change expertise
Focus on the vital few things not long lists3.
Improving health outcomes across England by providing improvement and change expertise
Know your improvementmethodology4.
It does not matter which approach, but stick to it
Don’t move into doing until you have baseline, you have data and you are clear about the issues you aretrying to solve
Improving health outcomes across England by providing improvement and change expertise
Understand the context5.
Today is about doing more and differently but with the same or less money
Improving health outcomes across England by providing improvement and change expertise
Building relationships and building capability from the start
6.
Redesigning the process, the pathway and the structures is easy, the biggest challenge is winning hearts and minds and changing behaviour
Improving health outcomes across England by providing improvement and change expertise
Every day, seek to learn and continue to learn
7.
Improving health outcomes across England by providing improvement and change expertise
Improvement requirespersonal resilience
8.
Improving health outcomes across England by providing improvement and change expertise
Once you operationalise things you are not in an improvement roll, so STOP
9.
Improving health outcomes across England by providing improvement and change expertise
Happy staff make happy improvers
10.
Improving health outcomes across England by providing improvement and change expertise
SUMMARYStand in the patient/carer shoesGo seeGo search outDo change togetherFocus on key thingsInvolve allLearn
Improving health outcomes across England by providing improvement and change expertise
GOOD LUCK FOR THE NEXT PHASE