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A TelmedIQ Webinar Presentation:
Why Secure Texting is Failing Hospitals
[The Webinar Will Begin Shortly]
Webinar Housekeeping1. Questions• There will be a Q&A session at the end
of the webinar. • Use the question panel in GoToWebinar
to ask a question directly.
#STMfail
About the Host
Ben MooreCEO TelmedIQ15 Years of secure/critical mobile communications and 2 registered patents for telecommunications
• About TelmedIQ
• Pagers in Healthcare – A Personal Experience
• Overview of Secure Texting
• 5 Reasons Why Secure Texting Fails Hospitals
• How Hospitals and IDNs can move forward
Agenda
• PHI replicated across multiple vendors• Data remains resident on personal devices• No control or policy enforcement• No visibility that communication had occurred• No guarantee of delivery• End users use ‘Codes’ to communicate instead of PHI
End result = HIPAA Violation Risk + Compromised Care Delivery
Before Secure Texting
• PHI handled by single vendor• Data self-destructs from personal devices• Retention Policy• Auditability• Guaranteed Message Delivery• Supports Bring Your Own Device (BYOD)• Rich Media (Text, Images)• Integrated Directory - No more lookups!
End result = More Secure + Better Care
With Secure Texting
• Poor Reliability• Low User Adoption• Lack of User Inclusion• Lack of Structure and
Policy• No Integration
Why is Secure Texting Failing Hospitals?
• Continuous Delivery Attempts
• Alternate modes of Delivery (Data, Voice)
• Escalation Rules & Delivery Visibility
• Invest in your networks (WiFi + 4G)
Solving Reliability Issues
• Provide MORE value than just secure messaging to your users
• Drive messaging through integration points
• Provide an amazing end user experience
Solving Adoption Issues
• Use a proper deployment plan and communications strategy
• Enact a BYOD Policy
Solving Adoption Issues
• Many solutions are suitable only for one audience. (i.e. Nurses or Physcians)
• Differnet roles have very different needs
Inclusion
Patient Hand-Offs“According to Joint Commission research, up to 80 percent of serious
medical errors involve miscommunication during the hand-off between
medical providers.”
1. Communications gaps were the leading cause of sentinel events reported to The
Joint Commission between 2005 and 2014.
2. It is malpractice insurance agency’s single most common factor leading to
claims.
3. Many of these adverse events are caused by lack of effective hand-off
communications as patients move from one care setting to another.
http://www.jointcommission.org/standards_information/jcfaqdetails.aspx?StandardsFaqId=401&ProgramId=1
The Joint Commission: “It is not acceptable for physicians...to text orders... there is no way to keep the original message as validation of what is entered into the medical record..”
Joint Comission on Order Entry
Are you interested in learning more?
Secure messaging and pager replacement for
healthcare
Policy-based messaging and workflow automation
Comprehensive and effective patient hand-off
processes
Thank You for Attending
Visit www.TelmedIQ.com/resources
Or contact us directly at:
p. 1.888.364.9305
to receive a free demo of our solutions.