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Mapping New Media in an Era of Convergence 1 MAPPING NEW MEDIA IN AN ERA OF CONVERGENCE BY DILPREETA VASUDEVA INDIAN SCHOOL OF BUSINESS CLASS OF 2007

Mapping New Media in an Era of Convergence

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Page 1: Mapping New Media in an Era of Convergence

Mapping New Media in an Era of Convergence 1

MAPPING NEW MEDIA IN AN ERA OF CONVERGENCE

BY

DILPREETA VASUDEVA

INDIAN SCHOOL OF BUSINESS CLASS OF 2007

Page 2: Mapping New Media in an Era of Convergence

Mapping New Media in an Era of Convergence 2

TABLE OF CONTENTS

TOUCHING THE LIVES OF ONE AND ALL- INTRODUCTION ......................................................... 3

CONSUMER EMPOWERMENT ............................................................................................................... 4

MARKETING IN THE NEW WORLD ....................................................................................................... 5

FORMALIZING BLOGGING.................................................................................................................... 10

THE TECHNOLOGY FRONTIER ........................................................................................................... 11

SERVICE PROVIDERS ............................................................................................................................ 12

CONTENT PROVIDERS .......................................................................................................................... 12

MOBILE DEVICES .................................................................................................................................... 13

PERSONAL DIGITAL ASSISTANTS AND SMARTPHONES ........................................................... 14

THE MUSIC MARKET .............................................................................................................................. 16

THE CAMERA MARKET ......................................................................................................................... 17

THE TELEVISION MARKET ................................................................................................................... 17

WIFI AND VOICE-OVER-IP MARKET................................................................................................... 18

PORTABLE CONTENT JUKEBOX ....................................................................................................... 19

GAMING MARKET ................................................................................................................................... 19

COMPETITION- LAPTOP........................................................................................................................ 20

INTERNET, TELEVISION AND COMPUTER....................................................................................... 20

THE ROAD AHEAD – PASSWORD IS THE KEY ............................................................................... 23

CHALLENGES ON THE TECHNOLOGY FRONTIER ........................................................................ 25

REFERENCES........................................................................................................................................... 27

EXHIBITS ................................................................................................................................................... 28

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MAPPING NEW MEDIA IN AN ERA OF CONVERGENCE

TOUCHING THE LIVES OF ONE AND ALL- INTRODUCTION

Entertainment, Media and technology are converging as never before. The digital

revolution is being led by several industries; communication industry for providing

infrastructure, entertainment industry for delivering content, consumer electronics

industry for product development and semi conductor industry for the grey

matter.

Digital Revolution means different things to different players. To a consumer it

implies more features being made available in a single device. To a media

providers and conglomerates it implies a struggle to be competitive in the market

place. To device manufacturers it implies staying ahead of the curve in

breakthrough technology and innovation to gain customers as the penetration

rates increase.

Consumer electronics are becoming an indispensable part of everyday life like

mobiles, PDA’s, mp3, digital cameras, DVD’s, DVR’s, digital televisions, gaming

devices. Consumers are demanding more functions in the same device, mobile

phones with MP3 players, cameras with email access, video recorders with hard

drives are cases in example. However delivery of such devices poses challenges

on many fronts affecting user interface, software, hardware, communications,

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semi-conductors and manufacturing. Most often the challenge is to introduce a

faster, smaller, cheaper and more reliable technology.

Convergence is the action word. A PlayStation 2 which is a game console, CD

player, DVD player and internet connector; a Mobile phone with a digital camera,

camcorder, radio and voice recorder exemplify convergence. Another case in

example is the emergence of fixed and mobile telephony convergence. The aim

is to switch between both services with a single phone, which could be between

networks automatically and seamlessly.

CONSUMER EMPOWERMENT

The consumer is no longer willing to pay a premium for exclusivity as pirates

have made content freely available online with the growth ofP2P networks.

Content protection and digital rights management has become a growing

concern in this environment. Increasingly content providers are themselves

making content available. Launch of movies on television, streaming news bites,

ringtones being some examples.

New media has encouraged the customer to move out of his passivity and

instead assume control, interact and influence like minded individuals, actively

solicit information from anywhere as well as made the marketing process a lot

more transparent. There is a need to lend the concept of convergence a

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consumer perspective. This would imply creating one basket, enabling end user

to access any information, through a channel of their choice, anywhere and

anytime.

MARKETING IN THE NEW WORLD

In the digital age the focus is shifting from a market oriented approach to a

consumer orientated approach. The focus is on the 8-18 years segment. The

cost of partial attention is high and is becoming difficult to catch the viewer’s

attention.

Prime time has become a fallacy. Prime time today is customized as per the

segment that it is marketed to. Different target groups watch television at different

hours and therefore there is targeted advertising. Balaji production exemplifies

making post 8.30 pm shows prime time, focusing on houswives.Similarly

professionals and business personnel’s prefer to watch news early morning.

Prime time is being customized to lifestyle of consumer. A consumer is becoming

both demanding in breadth and depth of content as well as is keen on on-

demand entertainment.

Technology is becoming disruptive for traditional media. An example of the same

is youtube which has all music videos. The relevance of traditional media is

diminishing. Viral activities on the likes of youtube and myspace have decreased

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the cost of advertising substantially and leveraged on the creative energies of the

consumer. Consumer involvement and empowerment is driving the content. Self

made movies, promotions, creative’s are launched and have become a cult.

Branding has been repositioned as a strategy. Successful branding will be when

people will talk about the brand rather than the brand speaking about itself.

Blogging and creating communities will be the contemporary strategies that

corporates will need to embrace.

Traditional Media will continue to attract advertisements given the reach and

ability to effectively to cater to branding initiatives. They are established brands in

quality and delivery of content. Traditional Broadcaster are trying to be

aggregators, however, this is not their specialization. There is a need for both

backward and forward integration however, it is not lucrative in the present

scenario. Incumbents would need to be flexible and ready to adapt to the

changing trends. New media is critical to the traditional players due to the reach

and distribution strength that is inherent in the model. Thus there is a need for

traditional media to understand the new players, the role in the industry, embrace

technology and new mediums, balance their business portfolios and build

alliances. Sunsilk is an example of having leveraged on traditional media for its

gang of girls campaign

A smaller screen, mobility of device and multiple uses that it offers are prime

deciding factors that influence purchase. Smaller the screen he better it is. The

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device with maximum potential in the future is the mobile. The potential for this

needs to be tapped and has maximum research and value added features being

added to it. Webcasts and podcasts are being aired and have become a method

of promotions. Cadburys ran it s campaign by wishing students as they checked

their board results through a service provider. This demonstrates the use of

effectively targeting one’s marketing segment.

Customer lock in is critical for the Screenagers (mobile users). One of the best

suited examples is that of orkut which has got its users habituated as well as.

Orkut has successfully won the mind share of users as often there are offline

discussions thus involving the user even post usage. Brands can effectively

target niche requirements; Nike launched shoes through which one can connect

to ipod through and monitor calories.

There is an opportunity for each individual to be a journalist. News channels are

leveraging on the same too. Power base is shifting to consumer based journalism

80% of media by 2020 will be digital. Myspace.com is a platform that thrives on

consumer driven content.

The advertising budgets of some the major brands like Sears, McDonalds,

Chevrolet mimic the GDP’s of some small nations. The non advertising budgets

like those of promotions, trade allowances, sweepstakes, coupons and

sponsorship exceed even those amounts. However, the returns are not very

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encouraging. This can be partially attributed to television advertising becoming

less effective yet more expensive. Of the many rationale, shrinking network of

audience, increased competition and decreased points of differentiation are

some of them. Credibility of traditional media as a marketing tool is declining and

therefore avenues in new media are being explored.

Knowledge is power and the internet can be directed to gain maximum insights

into consumer behavior and aspects influencing their purchase decision and

factors motivating their consideration set. One of the methods to overcome

traditional brand management is to emphasize on the process over the product,

Unique Organization Value Proposition over Unique selling Proposition;

organizational reputation, product performance, product, customer portfolio and

network over the 4 P’s of product, place, price and promotion. Technology has

made tracking customer usage, making recommendation based on history cost

effective and minimized the amount of resources required. Amazon, eBay,

Google, Dell to quote a few, have used customization features effectively and

influence buyers in subtle ways. Another differentiator will be the ability of firms to

offer in depth information and inculcate a passion for the product in a competitive

environment. Harley Davidson, Snap-On and Iams to name a few have not used

mass media to build their brand identity. This phenomenon has become more

imitable in the age of new media, which supports building loyalty and profitability

with decreased expenditure. For the niche players the focus will shift from

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competing on value to competing on radical marketing and techniques that win

publicity and appeal to customers.

Permission marketing has become a trend, whereby a dialogue about the

product is initiated with the customer through voluntary participation. This is

perceived as a best practice in the virtual space. Although, some of the most well

known companies have been charged for phishing on more than one occasion.

Permission marketing further helps segment the market and target it better;

determine service levels, level of interest, potential of customer, as well offer

customization. Traditional marketing in contrast is considered to be “interruption

marketing”. Electronic communication is cheaper, better targeted, faster, highly

customizable and simpler and convenient for the customer. Another advantage

has been the ability of manufacturers to build on a direct marketing model by

avoiding any intermediaries like wholesalers and retailers. This has the potential

of making the market more price competitive. Even for the distributors the model

replaces inventory with information.

Most importantly, today one doesn’t know who or where one’s customer is. It has

become difficult to put a face to her and this emerges as one of the biggest

challenges. Therefore reach has become a driving force and is critical to

success.

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FORMALIZING BLOGGING

Blogs can be written and read by anyone, anywhere. It is emerging as one of the

most powerful tools and is said to have the gunpowder to the like of emails. In

the age of globalization, multi national companies stand to gain from the level of

interaction that one may initiate within the company. Not only is it a two way and

open channel of communication but establishes transparency to the internal

customers of a company.

Sun Microsystems has integrated blogs to drive motivation and morale amongst

its workforce by recognizing high performing employees in the hall of fame on

their blog. Additionally blogs are an ideal mechanism to encourage

entrepreneurial spirit through sharing of ideas and driving innovative thinking and

encourage actively learning through others experience.

This channel of communication extends to external customers too. It can be

successfully used to reach the customer as an influencing tactic, conducting

marketing research, delving into their mind space as well as initiating high

involvement at their end leading to customer empowerment. Furthermore,

tracking competition industry trends and market mapping will be made easier and

lead to effective market segmentation.

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Such a participative forum initiates a sense of belonging to a virtual world and

this virtual world will not only lead to individuals identifying themselves with

communities that one aspires to cultivate but also will be brands in themselves.

Bloggers will be spokespersons and brand ambassadors of their ideas and of the

era to follow.

For the corporate players that do nurture this trend it would only be prudent to

observe certain caveats and seek active involvement from their legal and

corporate communication teams. However, one cannot disregard the threat

posed by miscreants and negative impact on one’s brand through blogging,

especially since it is difficult to gain timely information of any negative publicity,

track a blogger and constrain his opinion .This poses to be one of the main

challenges in the future in brand management.

THE TECHNOLOGY FRONTIER

The ambit of a mobile phone today extends to ever growing features and

applications. There are two key enabling technologies of this era. First,

conversion of analog to digital communication which opens up possibilities for

capturing, storing, processing, transmitting and presenting a wide variety of data

not possible before. Second, the Internet Protocol (IP) based devices that allow

fixed and wireless communication devices to be transmitted across broadband

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internet and hence provide a fast and cheap medium for voice, data and video

transfer.

SERVICE PROVIDERS

Consumers are increasingly willing to forego the advantages of purist devices for

converged devices that enable multi-tasking and has a potential to avail

subsidies through network operators. The role of the network operator or Service

Provider, as the gatekeeper of the functionality of mobile phones in their network,

is crucial.

Operators will encourage greater spend and generate higher ARPU’s (Average

Revenue Per User) through charges for downloading of content. Providing value

added services like back up of downloaded content will also help reduce operator

churn and build customer lock-in. As they function in a competitive marketplace

service providers may cater to exclusive content though corporate tie ups.

CONTENT PROVIDERS

Content developers have been resistant to developing a holistic approach to

brand/content. Digitizing of back-content has become a necessity given the level

of piracy. Content owners will no longer be able to survive on a linear content

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distribution model. They will also need to create scaleable content distribution

platforms in order to meet the content demands of consumers via a range of

converged devices.

Some of the reasons for lack of substantial improvement on this front can be

attributed to

• investment required to build such a platform

• perceived lack of consumer demand

• complexity of rights issues

• lack of visionary foresight

A centralized content database is a potential solution. The centralized e-tailer

(like iTunes/Napster) can be country specific websites given the complicated

viewing rights and some global platforms that offer content irrespective of

regions. Such a step will also help in satiating the concern of content providers of

the security of the content, its marketing and positioning and evoke responsibility

of the network operator for distribution of content.

MOBILE DEVICES

Some of the trends that have mobile poised for the technology revolution and

portend maximum convergence are

• The global market for mobile entertainment is predicted to be worth $40bn

by 2010.

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• Ubiquity and convenience of mobile phones

• popularity of text messaging feature

• potential of audio-based mobile music services to exceed $ 11 bn by 2010

The consumer electronic industry is working on projects parallel to the mobile

phone market. They seem to enjoy the benefit of technical developments globally

while content providers still seem to be in the infancy stage.

Mobile users offer a much larger segment that will be willing to try out new and

innovative mobile phone products that would be specifically designed to meet the

media. Further, mobile phone manufacturers will have an opportunity to cater

towards a relatively large segment of lead users. This relative ease of marketing

new generation mobiles can be attributed to first, affordability of mobiles as

compared to other high tech products. Second, cell phones and entertainment

are both experienced by even low-income households. and hence is a mature

market in that respect..

PERSONAL DIGITAL ASSISTANTS AND SMARTPHONES

Demand for rich content and services and 3G network is being serviced through

two types of mobile handsets. PDA’s (handheld computers- Palm’s Treo 650)

and smartphones

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The market for PDA’s especially for business users remains a viable one even if

smartphones have stolen the smart device mind share of consumers.

Blackberry is the leader for email-enabled PDA devices and is essentially

regarded as leading the market for wireless email access for business

community. Similarly Motorola’s partnership with Apple seems to indicate that

there is convergence between the two devices.

The assumed primary functions of PDA’s and smartphones, emerge as their

main differentiator. While PDA’s are often used to manipulate and use data

irrespective of voice capability, smart phone on the other hand are primarily used

for voice communication and used for entertainment functions.

Interesting an actual purchaser of smartphones is in the age group of 35+.This

may be attributed to purchasing power and an ascription orientation. However,

the age group of 18 years and above has been identified as the most active user.

Although smartphones are projected to triple their sale by 2010 however

presently they have some deterring factors.

• high price of gadget and wireless data network services.

• they are both bulky and big.

• low battery life due to substantial energy consumption to activate

features.

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These hurdles will be overcome given Moore’s Law and Research &

Development initiatives that will help shrink storage and improve battery

performance.

THE MUSIC MARKET

The rationale of music’s portable leadership is first, the ability of people to multi-

task when listening to music and second, small file size as opposed to video

content. Nokia’s N series (N 70, N90 and N91 models) and Sony Ericsson’s

revival of the Walkman brand with the launch of W800 seem to indicate that

mobile phones in a matter of time may prove to be the “ipod killers”.

However, if we are to extrapolate our learning from the existence of digital

cameras despite camera enabled phones, it is unlikely that music player market

will suffer in the near future.

The operators favor modest capacity flash- based music phones especially due

to pressure to subsidies device purchase and as a means to limit the extent to

which a customer spends time on non-revenue generating activities. Though

there exists a caveat with respect to which capacity may be manipulated for, a

dissatisfied customer is more likely to switch to exclusive music devices. Hence

enhanced customer interface will be the potent weapon to grow the market by

attracting the casual music consumer.

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The segment that mobile will fail to capture will thus be of a savvy and heavy

user and that of quality of music and brand conscious users. Motorola’s

partnership with Apple suggests that there exists a potential for the convergence

of the two devices mobile and ipod.

THE CAMERA MARKET

Nokia is the leading vendor of camera phones. The N series supports direct

connections to Yahoo!’s popular Flickr picture sharing service with tagging

function.

THE TELEVISION MARKET

Archos’ Jukebox, Pace’s PVR2GO, Sony’s PSP, Thomson’s Lyra and Apple’s

video ipod exemplify small portable content viewing devices. Broadcasting TV

content to mobile phones is the latest frontier of convergence that is being

explored and will be especially popular in in-car devices.

Some of the key challenges that emerge are

• Generation X mobile need to be compatible with a variety of radio

spectrums for manufacturers to gain economies of scale through gaining

market share in multiple markets, many of which are likely to use different

spectrum.

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• Inherent conflict between need to design large device to provide a

practical screen size to deliver content and consumer desire to use small

devices. New rollable screens developed by Philips and Polymer Vision

may perhaps be one of the solutions to this paradox.

• Increased battery size and decreased life due to video content

• Providing internal antennas and fully integrated devices.

• Cooling of the mobiles as high powered processors will lead to heating up

device.

• Providing technology at affordable prices.

• Conflicting consumer desire to combine mobile phone and a portable

entertainment device.

WIFI AND VOICE-OVER-IP MARKET

Dual mode handsets that are WiFi enables that is provide wireless VoIP is one of

the best method for a user to reduce the mobile phone bills. Nokia in a landmark

deal with Google bundled Google talk with N770, which targets the games and

online entertainment market.

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PORTABLE CONTENT JUKEBOX

While the market for ipods has grown substantially, that of PCJ has not shown

much progress. This is indicative that the market for small portable mp3 players

is different from that of PCJ’s. This may be attributed to the inability of human

eye to multi task. Hence the two products have different target segments,

although, PCJ market is a subset of the portable mp3 player market. Another

contention is relevance on features; for music there are cheaper options and

demand for photo feature unclear. Thus the application of watching and

recording content seems to be the winner amongst the basket of offering.

PCJ’s are in the beginning of their product lifecycle. Despite their aesthetics,

convenience and quality, the market is poised to be a niche.

GAMING MARKET

Nokia’s N- Gage is a disruptive technology for the handheld gaming industry of

the likes of Nintendo and Sony. While the quality of games may suffer however it

has the features of a mobile and mp3 packed in too. Further one may play

wirelessly via Bluetooth against another user on N-Gage. This implies that now

even the 8-16 yrs is a target market.

Another example is that of Sony’s PlayStation Portable that enables gaming,

music, video content, and wireless capability. A la Sony’s PSP portable

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games/music/video device will enjoy strong market position as gaming becomes

popular and erodes market share of the Nintendo’s of the gaming world.

Although, gaming is gaining immense popularity and is being explored for

advertising too, however, a compromise on game play (processor speed,

graphics cards) to provide game functionality into phone sized device is unlikely.

COMPETITION- LAPTOP

The new technology frontier aims at business from an early adopter, who is a

frequent/long distance traveler, watched movies on planes or in hotel rooms.

However a laptop provides for CD/DVD player, better storage and all other

features offered. However one may use Bass Model to forecast sale of the

converged gadgets.

INTERNET, TELEVISION AND COMPUTER

Propensity towards customized content and on-demand television foretells active

usage of the internet as a channel to delver content. However, widespread lack

of understanding of the potential to connect different products has been a

constraint. With improved compatibility between TV and PC, better broadband

connectivity web-based on demand TV will become popular. This would also

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require content providers, aggregator and access providers to come together

through alliances. An example being that of the merger of Time Warner and AOL

and Vivendi and Seagram.

IPTV offers a two-way capability which is lacking in traditional TV distributors as

well as point to point distributors. Also, IPTV will encourage user interactivity as

the technology evolves. However, these services are made available through

digital cable TV too. IPTV unicast broadcasts are much more efficient bandwidth

users as compared to traditional cable broadcasts, for they allow the user to

exercise a choice about what one would like to view. Moving the traditional

viewer to this model as well as facing stiff competition from traditional operators

seem to be two hurdles that lie ahead. This in turn will lead to the consumer

emerging as the ultimate beneficiary.

The multimedia web content has become increasingly viable, live feed, streaming

videos. However, in the future the focus of development of content for PC will

switch to that for Television as the infrastructure is developed to support the

technology.

The on-demand experience will differ considerably between TV,PC and alterative

viewing devices.films2.com portal of the Filmgroup offers on-demand content.,

Mediastation offers on-demand gaming and edutainment for both TV and PC.TV

experience is being made more interactive and customized. The distance

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between TV and PC is being bridged using Internet portal style Electronic Portal

Guide (EPG).

The bandwidth constraint is being met through local hosting of content by the ISP

or a specialist media delivery service such as Akamai’s. While TV and PC are

coming closer through increased reach of broadband services, the key concern

that emerges is that of the organization that will control the broadband enabled

Set Top Boxes STB markets. The TV content providers who successfully bundle

broadband technology and on-demand content services may be better equipped

to the web based on-demand TV markets of the future.

Some of the market opportunities for on demand TV stem from

• Pay-TV competition

• Emergence of digital TV

• Growth of internet encouraging interactivity

• Consumer’s demand for premium TV content independent of linear

schedules.

Personal Video Recording (PVR) is key to satellite operators winning and

retaining subscribers. This has successfully reduced the churn (people cancelling

subscription) as people watch what they like and without advertisements.

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This foretells a need to change the advertising model. While the TV advertising

market will not die for it is a major revenue source, it may need to be revamped

to include product placement in the shows, sponsored programs, use of celebrity

endorsement, discrete on-screen mini-adverts or logos during program. TiVo

which had successfully promoted the ability to skip ads has been forced to allow

for pop-ups during fast forwarding. Further growth of digital cable penetration and

IPTV services will improve focused advertising and hence establish a better

reach to the potential consumers, based on access to socio-economic and

psychographic information.

THE ROAD AHEAD – PASSWORD IS THE KEY

• Newsprint subscription has gone down. There has been a substantial

growth in budgets, website content, online advertising and online

newspaper.

• Online Journalism and Blogging - capture extensive coverage, viewpoints

and consumers comments through websites likeSchobleizer.com,

Pagalguy.com, ICICI (corporate websites), mouthshuts (voice of

consumer).

• Nanotechnology, floppy screen, electronic newspaper, and real time

information will be the key drivers of innovation. A floppy screen provides

displays that are bright and easy to read even in direct sunlight. Plastic

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semiconductors have already found their way into a number of electronic

gadgets. This high-tech innovation is incremental and will likely become a

common standard for screens on large number of devices.

• Films and Television – the latest trend would be movie hall on the net like

Rajshree Productions targeted NRI’s for Vivaah through broadband.

Similarly, Eros International signed a deal with Singapore based

entertainment company Anytime for providing on-demand bollywood

content.

• National Broadband Television- Australia’s National TV provides content

to PC

• Mobiles- exemplify convergence.

• Google- search has become the biggest thing in the internet space.

Google is an industry leader in the methodology of advertising and

targeting segments and successfully monetized media assets.

• Internet- Instant Messenger has 48.8 million users and offers mobile

connectivity, RSS feeds, Pictures, PC-PC calls.

• Personal Broadcasts – that is, developing content and broadcasting it. It

not only satiates creative energies but also feeds the consumers ego.

However, this implies a requirement of a media syndication server to track

user and usage, establish security features and domains where one may

publish. This is a very cost effective tool.

• YouTube.com – exemplifies power of new media and shared content.

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• Viral Marketing – cost effective tool for improved reach, creating a buzz,

increased distribution which is based on triggering a chain reaction.

• Microsoft Entertainment Domination Plan

XBOX 360- Microsoft has tied up with CBS, MTV Networks,

Paramount Pictures, Turner Broadcasting, UFC and Warner Bros.

Home Entertainment to Digitally Deliver TV Shows and Movies to

Gamers. This is a move towards turning their Xbox gaming system

into a full-fledged digital entertainment system.

Zune – microsoft’s answer to ipod that offers handheld digital

music/video content.

• Traditional Media will continue to attract advertisements given the reach

and ability to effectively to cater to branding initiatives .They are

established brands in quality and delivery of content.

CHALLENGES ON THE TECHNOLOGY FRONTIER

Looking forward there emerge some challenges that need to be dealt with

simultaneously

• Impact of pervasive availability of technology and its misuse,

• Identification of solutions that the technology addresses.

• Leverage technology to develop customer focused products that are

simple to use.

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• Avoiding convergence because it is possible, an example being the failure

of BenQ’s DC S40 camera which can play mp3 files.

• Willingness to adapt is more a function of price than reluctance to adapt

new technology

To conclude, success of convergence will be function of the ability of capture a

critical mass, establish infrastructure, deregulation, free space for competition,

need for beauraucratic change and specialists.

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REFERENCES

Pramath Sinha – Managing Director, ABP

Nikhil Mirchandani – Managing Director, National Geographic Channel India

Rahul Nanda - Vice President, Webchutney

Prem Panicker – Managing Editor, Rediff.com

Manish Vij – Co-Founder and Business Head, Quasar

Raj Singh- Co-Founder and Executive Director, ActiveMedia Techonology

Brand Strategies for the Multichannel Environment (Reuters) – Ian Thompson

Future of Convergence (Reuters) - Gary Eastwood

If You Want to Lead Blog (HBR)–Jonathan Schwartz

How E-commerce will Trump Brand Management (HBR) – Peter Sealey

The New Indian Consumer (HBR) – Ashok Gopal and Rajesh Srinivasan

techcrunch.com

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EXHIBITS

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Global Mobile Tv Handset Shipments (in million)

Units Shipped 2004 2005 2006 2007 2008 2009

All Handsets 626.4 686.4 743.2 802.1 876.5 935.1

Mobile TV Handsets 0 1.4 5.4 27.3 72.6 166.9

Mobile TV Handsets (% of total) 0 0.2 0.7 3.4 8.3 17.8

Paying Mobile TV subscribers 0 0.4 2.1 12.9 31.3 68.5

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Mapping New Media in an Era of Convergence 30

Asia Pacific Mobile TV Handset Shipments (in million)

Units Shipped 2004 2005 2006 2007 2008 2009

All Handsets 239.2 283.4 317.1 348.8 380.7 406.5

Mobile TV Handsets 0 1.4 4.4 12.6 32.4 74.4

Mobile TV Handsets (% of total) 0 0.5 1.4 3.6 8.5 18.3

Paying Mobile TV subscribers 0 0.4 1.7 5.1 11.3 23.8