10 Ways To Communicate Better At Work
Communication is arguably one of the most important business skills, no matter what your industry. Yet so many of us haven't been trained in how to communicate with co-workers and clients. Here are some tips to help you become a better communicator:
1. Listen.Most of us are terrible listeners. Instead of truly listening to what the person is saying, we interrupt, prepare our response, or think we already know what the speaker is going to say next. It's impossible to understand what someone needs or wants if we don't give them our undivided attention.2. Pay attention to body language.Body language can tell you just as much as what a person says, if not more. Observe how they act when they talk. Is your co-worker saying she can meet a deadline, but wringing her hands while she says it? She might be afraid to tell you it will be hard to make the due date3. Consider communication preference.Not everyone likes to communicate the same way. Email works for some, but others would rather pick up the phone and talk, text, or even use social media or instant messaging to relay something. Respect the person you're trying to contact and use the method she seems to prefer. If you've called a client several times and always get her voice mail, but she's always quick to respond to email, switch to email instead
4. Consider your tone.The problem with email and social media is that it can be difficult to determine the tone. You may mean something as a joke, but if it comes off pushy or angry, you could cause an unintended reaction from the recipient. Make sure your language is clear, and if you are angry, take a few minutes to cool down before you type. Better yet, meet in person so nothing is misconstrued.5. Don't be too casual.Getting along with your work colleagues can help you do your job better, but don't take it too far in your communication on the job. Keep the cursing for after hours, and make sure your emails, meetings, and phone calls are professional. Being too casual on the job may make others feel uncomfortable
6. Check your grammarSpell check is your best friend on the job. Always proofread anything you type--be it an email, Tweet, or letter. If you're not great at catching errors, ask someone else to proof it for you.7. Keep criticism constructive.If you manage others, you want them to do their best. Work to ensure your comments aren't emotionally charged, and that the person you're speaking with grasps what you're trying to say when giving feedback. Provide positive reinforcement when a job is well-done, and find ways to add in tips for improvement without being "that boss."
8. Restate what you hear.Rephrasing what your co-worker or boss says to you by repeating the important points shows you are listening and understand what you were told. It gives both parties a chance to clarify if there is any confusion, and by repeating it, you'll remember9. Get a little personal.
People let their guards down when you talk about their lives outside of work. Ask about a co-worker' s kid's soccer tournament. Find ways to interact on a personal level without going too far. You'll go a long way toward building trust10. Never stop improving.
Effective communication is a skill you must practice. Observe how others respond to your communication to clue you in on areas for improvement.Top 10 "Secret" Ways to Increase Your Web Traffic
Getting more page views is often the most important goal for Web developers. But there is more to getting page views than posting your site on search engines and writing your meta tags. There are some other things you can do to improve your chances.
1)ContentCreate and maintain actual content on your Web site. If you're trying to sell something, it helps if you have articles and information about it. If you're providing information, make sure that you have more than just lists of links for your customers to browse. Having high quality content that is updated regularly will keep your customers coming back.
More:Content is King2) Write and send a newsletter regularly
Newsletters remind your customers that your site is still there. Even if everyone who is subscribed doesn't visit every time you send, you still keep your site in their mind. Also, since it's email it's easy for your readers to send it on to their friends, thus increasing your potential customer base.
3)Post to related newsgroupsGroups like Yahoo Groups, Google Groups, or even the About forums have many topics - there is sure to be one related to your Web site. Get involved with the forum - don't just post ads, and your site will get more traffic. Be sure to include your URL in your signature.
4)Post to related mailing listsJust like the newsgroups, you should find related lists and get involved on them. You can find lists atTopicAandList Universe.
More:HTML Mailing Lists5) Run a contest
Contests get people interested in your site. And if you have a good prize, you'll get people excited to try to win. Be sure to include an official rules page, and you'll want to find out if there are any rules in your state our contry regarding contests For example, in Canada, there must be a skill testing question to determine the winner.
6)Invite a guest speaker to your siteIf there is someone in your field who is fairly prestigious, ask them if they might come and chat with your readers. If you have a chat room, you can hold the event there, otherwise, you can hold it in a public chat room. If they don't want to chat, perhaps they would be willing to write a short note for your site. Remember it can't hurt to ask.
More:Web Based Chat Software7)Advertise online and offBanner ads and text links are important, but offline advertising works too. Radio ads, ads in trade journals, and so on all help to generate interest in your site.
More:Advertising for Your Site8) Give away free items
Purchase things like pens or stress balls with your Web site name and URL on them and give them away to your customers. Perhaps you could give them something if they fill out a marketing survey. Or you could create a screen saver related to your topic and give it away to first time visitors.
9) Copy Winners
If there are sites in your topic area that already get lots of hits, visit them to see what they do that is different from your site. If it's at all possible, mimic what they do to add the same value on your site.
10)Watch your Page ViewsUse your site tracking software to stay informed with what is working and what isn't. It doesn't do any good to purchase a new ad and then never determine if it actually worked.
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