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Intercultural intelligence is a key competency for global leaders and members of culturally diverse teams. This presentation looks at "How we communicate with one another" and How we form relationships" to illustrate cultural differences and the importance of intercultural intelligence in building successful global teams. Intercultural intelligence is the attitude and skills to anticipate, correctly interpret and adjust to the culturally defined behaviour of others.
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James Alderton
The Real Learning Experience
James Alderton
The Real Learning Experience
Bridging the Cultural
Communication Gap
Your Logo
Australia in the Asian Century
• Top trading partners are China, Japan,
USA, South Korea & Singapore
• 45% of us were born overseas or have at
least one parent who was
• Mandarin Chinese is the most widely
spoken language after English
Culturally Diverse Teams:
• Think Differently
• Drive More Innovation
• Make Better Decisions
• Generate Higher Quality Solutions
Better Performance & Results
Cultural Diversity in Australia
Source: (1) Australian Census of Population and Housing, 2011, (2) Department of Foreign Affairs and Trade, 2013
Source: Vijay Govindarajan & Anil K. Gupta: Building an Effective Global Business Team, MIT Sloan Management Review, 2001
The Challenge of Managing
Global Business Teams
12 Dimensions of Culture
Source: The 12 Dimensions of Culture, Knowledgeworkx, 2013
Destiny
Outlook
Relationship
Context
Growth
Connecting
Expression
Decision Making
Planning
Communication
Accountability
StatusHow we form
relationships How we communicate
with one another
A B
How do you communicate?
A B
Direct Communicator:
• Straight-forward and direct
• Express views and opinions in a
frank manner
• Openly confronts issues
• Says things clearly with little room for
misunderstanding
Indirect Communicator:
• Tactful and respectful
• Express views and opinions
diplomatically
• Avoids conflict if at all possible
• Expects the listener to “read between
the lines”
A B
Improving how we communicate
A B
If you’re a Direct Communicator:
• Be careful when raising difficult
topics
• Don’t jump straight to the point
• Be mindful of how you say things as
well as what you say
• Pay attention to what is not said and
watch for non-verbal clues
If you’re an Indirect Communicator:
• Try to “say what you mean” and get
straight to the point
• Expect conflict to be dealt with more
openly than you’re used to
• Communicate in words and avoid
non-verbal communication
Universal
• Views workplace people as friends
• Talks about family issues at work
• Invites people home and has personal
friendships with co-workers
• Establishes comfortable relationship
and sense of trust before getting down
to business
• Indirect & tactful
Situational
• Strong sense of private space
• Keeps their personal and work lives
separate
• Gets to know their co-workers quickly
and superficially
• Will not usually invite people home or
talk about personal issues at work
• Precise & transparent
How do you form relationships?
Inter-Cultural Intelligence is the attitude and skills
to anticipate, correctly interpret and adjust to
the culturally defined behaviour of others
Leadership Competencies for the
Culturally Diverse Workplace
Sufficient IQ
+ Sufficient EI
+ Sufficient experience
Is it enough?
Sufficient IQ
+ Sufficient EI
+ Sufficient experience
+ Sufficient Inter-Cultural Intelligence
= Successful Team Leader
Leadership Competencies for the
Culturally Diverse Workplace
Email: [email protected]
Web: www.reallearning.com.au/jamesalderton
• Develop Your Inter-Cultural
Intelligence
• Turbo-Charge Your Multi-Cultural
Team
• Leverage Cultural Diversity in Your
Organisation
