DAWN RACHÉL FLORANLAKE BEND DRIVEROWLETT, TX 75088

(972) 693-4293drfloran@gmail.com

https://www.linkedin.com/pub/dawn-rachel-floran/23/109/806

Summary of Qualifications

My experience proves I am a uniquely dynamic and well-rounded individual. My experience as leader is exemplary. During my tenure in the workforce, I have spent years earning my stripes via hands-on hard work and then by enhancing my knowledge and skills with a graduate level education. However, that was not enough for me. To serve my country and improve my strategic and leadership qualities, I spent 6 years in the military which included a deployment to Baghdad, Iraq. My recent positions include Director and Senior Manager. Although I have several years’ experience with FAR, DFAR clauses, working with bidding RFPs, and LOGCAP IV, the majority of my experience is handling Commercial IT and Telecommunications MSAs. SA, SOFs, SLAs, EULAs, EMEA, Licensing, APAC, NDAs, etc. As a former Behavioral Health Specialist, I have a unique ability to communicate in an effective and confident manner with a diverse population. I possess excellent verbal, written & communication skills, well-developed competence and experience in negotiating commercial transactions and/or advising on transactional legal and business matters, excellent PC skills, including: Word, PowerPoint, Excel. I am a highly motivated, self-starter with the ability to prioritize, organize and follow through on assignments. My ability to interface with all levels of organization and external parties is exceptional. I proven/demonstrated analytical skills. Knowledge of business, law, and military. Bi-Lingual English/Spanish.

Work History

Verizon Communications, Grapevine, Texas Senior Contracts Manager Sep 20, 2011 - May 14, 2015Manages all contract activities including leading a group of six Contracts Specialist/Coordinators. Create employee and contract performance spreadsheets, along with various pie and bar charts, to demonstrate in real-time, the current status of individuals and verticals. The contract types included. A significant part of my position included a strong emphasis on metrics and reporting.

Fundamentally, my role required participating in the business development process was an important by providing expertise in contract knowledge, and contract negotiation processes. Provides insight into existing contracts and contracts under consideration for pursuit. Structure and negotiate complex commercial arrangements, MSAs, RFPs, SOWs, SOs, EMEA, SaaS, IaaS, PaaS, APAC, SLAs, NDAs, and support agreements, etc., for Managed Services, Colocation, Securities and other IT services. An essential aspect of my duty included formulating

and negotiating contractual terms in accordance with company policies and procedures, applicable laws and customer and vendor requirements.

Personal goal was to take at least 5 of Verizon’s online courses to improve skills monthly.

Strong team leadership. Ability to present to large and small groups. Provide individual and vertical performance reporting hourly, daily, weekly, and monthly. Identify areas to improve internal and external communications. Identify areas to streamline and decrease time spent on contracting process to increase contract flow process.

Improved overall contracting process by providing import feedback and documentation to prove which methods were successful. My team was successful in increase output over 50% during my second year. An example included the cessation of using software applications that were not performing as designed.

US Army, La Marque, Texas Behavioral Health Specialist (BHS)fOct 28, 2008 - Oct 27, 2014 My training and certification as a BHS include intake, assessment, psychotherapy/counseling, treatment planning, goal setting, evaluations, case management, support, periodic follow-ups, field and offsite visits. My experience also includes a 1 year deployment to Baghdad, Iraq OIF 2009-2010. In my capacity, I was personally responsible for providing counseling and supportive therapy to 3500 Iraqi Detainees, Coalition Forces, and my comrades with the utmost integrity and nonjudgmental. Presentations and briefings for Resiliency, Suicidal Ideation, Homicidal Ideation, PTSD, Sexual Harassment, Smoking Cessation classes, and Sleep Hygiene classes. Tasks included creating and developing classes and briefings beneficial to military personnel. Setting up and assisting in the operations of a Troop Medical Clinic (TMC) in austere conditions. Lead advanced convoy missions for multiple annual trainings. Strategic planning for actual and training missions.

Identified Soldier needs and sought to gain initiated and received approval for an Occupational Support Group (Anger Management and Stress Relief) for Coalition that provided a positive and safe outlet to discuss personal Battalion approval and backing for Military and Nonmilitary ere in during deployment in an austere environment. Gained to the trust of medical providers to develop plans for treatment without a great deal of oversight.

The results of my work improved relations for lower enlisted to high enlisted, and enlisted with officers. Military personnel who typically would not seek psychological services, became more comfortable and felt less stigmatized due to the manner in which services were presented.

Huawei Technologies NA, Plano, Texas Director of Terminal Contracts Dec 10, 2010 - Sep 19, 2011 Terminal in this context refers to the agreement transactions for telecommunication devices and their associated components. In this case cellphones, modules, applications, cable boxes, routers, etc. It is important to know that Huawei was for the world's 2nd largest telecommunications

company - at that time. As Director for Terminal division for US and Canada. Due to language, cultural, and legal differences between North America (NA) and China, I was successful in leading a team of 6 Contracts Manager, Coordinators, and Specialist from China. My position required that I work directly with customers, as it is a cultural custom to meet and/or speak to the customer face to face (F2F). The majority of the transactions were international commercial agreements. Procurement and Finance with US customs and expertise in negotiating Agreements. Additional responsibilities included assisting the Chinese software team with developing a contracts reporting and tracking system, and handling department and performance metrics reporting.

Tasks included participating in the business development process was an important by providing expertise in contract knowledge, and contract negotiation processes. Provides insight into existing contracts and contracts under consideration for pursuit. Structure and negotiate complex commercial arrangements. Identify possible constraints such as tax, logistics, sourcing, transport issues between China and US, inventory concerns for product. Presentations were highly valued; therefore, it was required I present quarterly to all VPs and the CEO quarterly as to my departments progress, performance, and my value.

Independent Legal Services Contractor, Rowlett, Texas Professor Legal ContractorI functioned as a self-employed legal services provider. I contracted with attorneys, staffing agencies, and individual companies to assist with a variety of legal needs including trial/litigation, corporate paralegal, contracting and documentation review and negotiations. Areas of law included corporate, criminal (federal and state), bankruptcy, condemnation, real estate, personal injury and family.

Tasks included research, review, intake, client and witness investigation, evidence preparation and compilation for trial and litigation purposes. All work was to be handled in a confidential and timely manner.

I was able to utilize by business organizational skills, and ability to communicate in a discerning manner to help negotiate pleas, write and present proposals, marketing, and establish policies and procedures for departments and smaller firms.

Successful results included successful trial and client outcomes, improved contracting processes, document review and compliance. It is in my opinion that the longevity of my career speaks volumes in that most of my clients were repeat and referrals.

Civil Service Adjunct Judge for the City of Dallas - 8 years

As an appointed CSJ by the Dallas City Council, it was my responsibility to hear employee appeals and decide appropriate action.

Certifications and LicensesLCDC-ILPC-I (Pending Processing)

Real Estate SAE – 2007 (Not Active as this was for educational purposes only)

EducationTexas Wesleyan University, Fort Worth, Texas Master’s Degree - MAAug 2012 - May 2015 Major: CounselingGPA: 3.75

Texas Wesleyan University, Fort Worth, Texas Master’s Degree - MBAAug 2004 - Dec 2006 Major: Business AdministrationGPA: 3.75 Additional Training

Greer and Associates, Denton, Texas – Practicum StudentLPC Practicum StudentSep 10, 2014 - Aug 08, 2015Overall functions include intake, assessment, psychotherapy/counseling, treatment planning, goal setting, evaluations, case management, and support. As a Practicum Counseling student, it is essential to perform court-ordered Drug and Alcohol Evaluations, court-ordered Psychological Evaluations, administer and evaluate various psychological and assessment inventories, individual, marital, couples, group, and crisis intervention counseling to students experiencing social, emotional, and vocational difficulties. Provides testing as appropriate for license and makes appropriate referrals for services, supervises, consults with faculty, staff, and students and performs outreach functions. Work is performed under general supervision and performance is based upon completion of assignments and results.

Maintain all documentation in a HIPPA compliant manner. Provide therapeutic services. Discuss policy and procedures with Clients. Keep current with all licensing, industry research, laws and regulations, and industry trends. Seek and develop new methods for community and individual outreach to increase clinic flow and meet needs of new and existing Clientele.

 My accomplishments include identifying community client needs based on presenting problems to create individual and group support. Outreach to courts, probation, hospitals, medical providers, schools, and business networking (B2B). In addition to business cards and updating the website, I created unique flyers and pamphlets. Metrics indicate initial phone calls and new Client increased 30% after 30 days.

Maintain all documentation in a HIPPA compliant manner. Provide therapeutic services. Discuss policy and procedures with Clients. Keep current with all licensing, industry research, laws and regulations, and industry trends. Seek and develop new methods for community and individual outreach to increase clinic flow and meet needs of new and existing Clientele.

My accomplishments include identifying community client needs based on presenting problems to create individual and group support. Outreach to courts, probation, hospitals, medical providers, schools, and business networking (B2B). In addition to business cards and updating the website, I created unique flyers and pamphlets.

Phone calls and new Client increase 30% after 30 days.