Professional ResilienceHow to Keep Winning when the Rules Keep Changing

Jude Gladstone Cade Professional Women’s Group,

Women’s Club of Costa Rica, San Jose April 18, 2015

We promised …

Tools for developing emotional resilience at work

Understand how negative emotions reveal blocked passions

Reclaim positive feelings and take action with new clarity

Emotional Intelligence

1995. Daniel Goleman wrote Emotional Intelligence

Leaderly qualities of intelligence, toughness, determination, vision insufficient

Truly effective leaders have emotional intelligence

Self-awareness, self-regulation, motivation, perspective/empathy, social skills.

Professional Resilience = Emotional Resilience = Emotional Intelligence

EQ

Emotions in Our Body

The study published online Dec. 30. 2013 in the journal Proceedings of The National Academy of Sciences.

Emot

iona

l Int

ellig

ence

Inve

ntor

y

Rate

you

rsel

f on

the

follo

win

g qu

aliti

es.

5 =

Exce

llent

. 4

= G

ood

. 3

= O

k.

2 =

Less

Tha

n O

K. 1

= R

eally

Bad

.Q

ualit

ies

& Ch

arac

teris

tics

Ratin

g

1Se

lf Aw

aren

ess.

Obs

ervin

g yo

urse

lf an

d re

cogn

izing

you

r fee

lings

; hav

ing

a vo

cabu

lary

for f

eelin

gs; k

now

ing

the

rela

tions

hip

betw

een

thou

ghts

, fe

elin

gs, a

nd a

ctio

ns.

2Pe

rson

al D

ecis

ion-

Mak

ing.

Exa

min

ing

your

act

ions

& k

now

ing

thei

r co

nseq

uenc

es; k

now

ing

if th

ough

t or f

eelin

g is

rulin

g a

deci

sion;

app

lying

th

ese

insig

hts

to s

uch

issue

s as

add

ictiv

e or

obs

essiv

e b

ehav

ior.

3M

anag

ing

Feel

ings

. M

onito

ring se

lf-talk

to c

atch

neg

ative

mes

sage

s su

ch

as in

tern

al p

ut-d

owns

; rea

lizin

g w

hat i

s be

hind

a fe

elin

g (th

e hu

rt th

at

unde

rlies

ang

er);

findi

ng w

ays

to h

andl

e fe

ars

and

anxi

etie

s, a

nger

, and

sa

dnes

s.

4H

andl

ing

Stre

ss.

Lear

ning

the

valu

e of

exe

rcise

, gui

ded

imag

ery,

rela

xatio

n m

etho

ds, c

onte

mpl

atio

n, re

flect

ion,

pra

yer.

5Em

path

y. U

nder

stan

ding

oth

ers’

feel

ings

& c

once

rns

and

taki

ng th

eir

pers

pect

ive; a

ppre

ciat

ing

the

diffe

renc

es in

how

peo

ple

feel

abo

ut th

ings

.

6C

omm

unic

atio

ns.

Talk

ing

abou

t fee

lings

effe

ctive

ly —

bei

ng a

goo

d lis

tene

r and

que

stio

n-as

ker;

dist

ingu

ishin

g be

twee

n w

hat s

omeo

ne d

oes

or

says

& y

our o

wn

reac

tions

or j

udgm

ents

abo

ut it

; sen

ding

I m

essa

ges

inst

ead

of b

lam

e.

7Se

lf-D

iscl

osur

e. V

alui

ng o

penn

ess

and

build

ing

trust

in a

rela

tions

hip;

kn

owin

g w

hen

it’s

safe

to ri

sk ta

lkin

g ab

out y

our p

rivat

e fe

elin

gs.

8In

sigh

t. Id

entif

ying

patte

rns

in y

our e

mot

iona

l life

and

reac

tions

; re

cogn

izing

sim

ilar p

atte

rns

in o

ther

s.

9Se

lf-Ac

cept

ance

. Fe

elin

g w

orth

whi

le &

see

ing

your

self

in a

pos

itive

light

; re

cogn

izing

you

r stre

ngth

s &

wea

knes

ses;

bei

ng a

ble

to la

ugh

at y

ours

elf.

10Pe

rson

al R

espo

nsib

ility

. Ta

king

resp

onsib

ility;

reco

gnizi

ng th

e co

nseq

uenc

es o

f you

r dec

ision

s &

actio

ns, a

ccep

ting

your

feel

ings

&

moo

ds, f

ollo

win

g th

roug

h on

com

mitm

ents

.

11As

sert

iven

ess.

Sta

ting

your

con

cern

s an

d fe

elin

gs w

ithou

t ang

er o

r pa

ssivi

ty.

12G

roup

Dyn

amic

s. C

oope

ratio

n; k

now

ing

whe

n &

how

to le

ad, w

hen

to

follo

w.

13C

onfli

ct R

esol

utio

n. U

nder

stan

ding

the

othe

r’s v

iew

; dia

logu

e sk

ills to

ne

gotia

te A

ll Win

sol

utio

ns.

Base

d on

info

rmat

ion

publ

ished

by

Ston

e &

Dill

ehun

t, Se

lf Sc

ienc

e: Th

e Su

bjec

t Is M

e, G

ood

Year

Pub

lishi

ng, 1

978.

Negative Emotions Are Blocked Passions

Anger Joy

Sadness Gratitude

Fear Love

The Amygdala HiJack

Professional Resilience Emotional Intelligence

Self-Awareness - Different kinds of Feelings

Self-Regulation — Amygdala Hijack

Perspective — Using the 4 Quadrants

Perspective

http://www.dailyevolver.com/a-primer-on-integral-theory/

Taki

ng M

ultip

le P

ersp

ectiv

esC

halle

nge:

Dat

e:

Refl

ectio

ns

Idea

s fo

r mov

ing

forw

ard

Base

d on

mat

eria

l pub

lishe

d at

http

://w

ww.

daily

evol

ver.c

om/a

-prim

er-o

n-in

tegr

al-th

eory

/, Ap

ril 2

015.

How did we do?

Tools for developing emotional resilience at work

Understand how negative emotions reveal blocked passions

Reclaim positive feelings and take action with new clarity