February 20, 2016

PanelPresenter:

Aknesha MillerOperations LeadLockheed Martin Mission Systems & Training

Panelists:

Norma ClaytonVice President, Learning, Training & DevelopmentBoeing

Michelle WymanManager Organizational & Employee DevelopmentGeneral Dynamic

Moderator:

A.D. Williams Systems Engineering Integration & Test ManagerNorthrop Grumman

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About the Panel …Our Moderator

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A.D. WILLIAMSNorthrop Grumman Corp

- Program and System Engineering Integration & Test Manager

- Functional manager collaborating with the development of the technical engineering pipeline

- Support of development, production and sustainment radar programs for domestic and international customers

- United States Air Force, 19 year veteran- Operations Iraqi Freedom- Operations Enduring Freedom- Operations Northern Watch

- BS Aeronautical Science, Embry-Riddle Aeronautical Univ- Certified Program Management Professional

About the Panel …Our Panelist

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NORMA CLAYTONThe Boeing Company

− Vice President, Learning, Training & Development− 33 years in multiple domains/industries

− Manufacturing/Fabrication− Program Management− Supplier Management and Procurement − Maintenance and Modification Centers − Company-level Initiative Leader− Learning, Training and Development

− Doctoral program in Management, In-progress, Webster University

− MA in Human Resource Development, Webster University− MA in Business Management, Webster University− BS in Industrial Administration, New Jersey Institute of

Technology

About the Panel …Our Panelist

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Michelle Wyman Bath Iron Works

- Manager of Organizational and Employment Development- Senior Human Resource Professional (SPHR)- 30 years of Training and Human Resource experience

- MS Adult Education- BS Secondary Education- Senior Certified Professional (SHRM-SCP)

- Oversee Manufacturing Trade Training and Leadership Training Program

- Certified Coaching - Certified Change Management- Certified Green Belt Six Sigma- Member of the Board of Directors for Coastal Counties

Workforce Development- Former member of Executive Board of Maine’s Society for

Human Resource Health Care Administration

About the Panel …Our Presenter

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AKNESHA MILLERMission Systems & Training

- Operations Lead for the Integrated Test & Logistics Solutions and Training & Simulation Solutions Market

- $1B program scope- Certified Program Manager- Certified Project Manager (PMP)- Certified Green Belt Six Sigma- MS Systems Engineering, Johns Hopkins- BS Industrial Engineer, Morgan State University- Chair, Morgan State University ISE Advisory

Council- National Society of Black Engineers (NSBE)- Institute of Industrial Engineers (IIE)- Project Management Institute (PMI)- BEYA Modern Day Technology Leader

Difficult is…

• Not easy: requiring much work or skill to do or make

• Complicated: not simple to deal with or manage

• Not willing to help others by changing your behavior: stubborn or unreasonable

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What Difficult People May Say…

You’re too young/

junior/green

We’ve always

done it this w

ay

We tried that once years

ago, and it didn’t w

ork.

We’ve never done

it that w

ay before.

There is no money

in the budget.

They would never

let us do/try that!

Do you know how much

work that would take?

That might have

worked there, but it

won’t work here.

“They” will never

agree to it.

I don’t think we’re ready

for that m

uch change.

Who is going to do it?

Everything is working

fine. Why change now?

We’ll put th

at on the

list for th

e future.

That’s just n

ot

who we are.

We could never

get the people

and resources to

make that

happen.

I guess someone

doesn’t have

enough work to

keep them busy.That sounds to

o

complicated to explain.

We have too much

on our plate to

start something

new now.

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TYPES OF DIFFICULT PEOPLE

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Tips to Deal with Difficult Coworkers

1. Start out by examining yourself.2. Explore what you are experiencing with a trusted friend

or colleague.3. Approach the person with whom you are having the

problem for a private discussion. 4. Follow up after the initial discussion. 5. You can confront your difficult coworker’s behavior

publicly.

From 10 Tips to Deal with Difficult Coworkers by Susan Heathfield

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6. GET HELP!– Immediate manager/program manager– HR

7. Support each other to improve situation with the help guidance from No. 6.

8. If these approaches fail to work, try to limit the difficult person's access to you.

9. If all else fails, explore opportunities internal and external.

10 Tips to Deal with Difficult CoworkersFrom 10 Tips to Deal with Difficult Coworkers by Susan Heathfield

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Challenging Bosses

Micromanager

PoliticianIdiot

Bully

Control FreakNice Person

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Tips to Deal with Your Difficult Boss

Verify “Bad Boss” Identify MotivationMinimize Impact Avoid AssumptionsInitiate ConversationBe a LeaderBe TransparentDocument Don’t Cave

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References

• Social Styles Self Assessment and Guide• Jesus Christ CEO: Using Ancient Wisdom for Visionary

Leadership by Laurie Beth Jones• Doing Business by the Good Book by David Steward• Love ‘Em or Lose ‘Em: Getting Good People to Stay by

Beverly L. Kaye• A Survival Guide for Working with BAD BOSSES: Dealing

with Bullies, Idiots, Back-Stabbers, and other Managers from H**L by Gini Graham Scott, Ph.D.

Social Styles

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Closing Thoughts