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Lori Hoffner
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Desktop Education for Parks And Recreation
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0 If possible PLEASE show it to your group before we begin. The video is about 2 minutes long.
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Managing Millennial’s;The “Y” Factor
presented byLori A. Hoffner
Speaker ~Trainer ~ Consultant
SupportingCommUnity, Inc.Littleton, CO
Phone720-353-2863 [email protected] 2
Lets make a list of Resources using our webinar attendees
When you think of Millennials what is the first word that
comes to mind?
Small Group Discussion1 minute to discuss and share
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Sla
cker
EN
TIT
LE
D
Trophy Generation
Creative
Ambitious
Entrepreneurial
CARING
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4+1 Generations
0Traditionalist/Builders – 1930-19450Baby Boomers – 1946 - 19640Gen X – 1965-19790Gen Y/Millennials – 1980-19960Gen Z – 1997…
What generations are represented in your group today?
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They are the true digital natives – nearly all waking hours they are
“connected"
0Typically send & receive over 3,000 text messages per month
0Rather text than talk 0 bosses, friends, coaches, teachers,
parents...
0Rarely use email7
The Way the Generations See the World
OutlookWork EthicLeadershipRelationship
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Generational Differences
0Traditionalist – Practical0Boomers – Optimistic0Gen X – Skeptical0Gen Y - Hopeful yet realistic0Gen Z - Pessimistic
Outlook
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Generational Differences Work Ethic
0Traditionalist – Dedicated0Boomers – Driven0Gen X – Balanced0Gen Y – Ambitious0Gen Z – Necessity
Refer to Your Make and Take Activity Page 9 of your Handout, Item #1
What is YOUR work ethic? 10
Globalization, diversity, tolerance
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Leadership• Traditionalist–
Hierarchy• Boomer –
Consensus• Gen X –
Competence• Gen Y –
Collaboration• Gen Z –
Individualism
Please discuss and share…
Do you agree with these
generalizations Why or why not? 12
Current Millennial Employment Trends
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Current Millennial Employment Trends
0There are over 78 million twenty-something’s worldwide.
0By 2006 the millennial generation comprised 21% of the workforce in the United States alone. Currently there are 32 million “Y” workers and by the end of the decade, they will be “all-in”.
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Today’s Employment Trends(that will impact the Millennial workforce)
0Exit of Baby Boomers, although slowed by recent economy will begin with a fury.
0Next 5 years, 50% of company executives will retire.
02-5 positions with companies will be right behind them.
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Recruitment“Today is the tomorrow that you worried
about yesterday”
0Ask yourself; are you just wanting to get a job done or do you want to build an effective work staff?
0Stay true to your organizational culture while recognizing what attracts the “Y“
Consistently Share Your Mission18
0Fun0Creativity
0Opportunity0Ethics
0Entrepreneurship0Lifestyle0Diversity
0Technology0Mission
Being “Cool”(or recruitment Hot Buttons)
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Applicant Process• If possible, interact with each young
person who turns in an application?– Opportunity to have current employees give
their assessment• Have a review process
– Criteria for application/resume’ review• Make every effort to thank all who apply by
card, letter, email or text
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POSITIVE HIRING PRACTICES
•When hiring a teen or twenty -something employee, be clear as to why.• Connect their talents or your impression of their gifts to the mission of your organization
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Please Discuss and Share…WHAT ARE YOUR POSITIVE
RECRUITING/HIRING TACTICS? 22
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NOW THAT YOU’VE HIRED THEMWHAT DO YOU DO?
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NOW THAT YOU’VE HIRED THEMWHAT DO YOU DO?
Nationally, one of the top complaints of Millennial employees is the lack of a relationship with their immediate supervisor.
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The Way the Generations See the World
OutlookWork EthicLeadershipRelationship
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Relationships
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Relationships
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Relationships
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Relationships
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Based on the previous slides, do you think these
relationship generalizations are
accurate? Why or why not?
Discuss and share in your chat box…
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Leadership:Rationale Based vs.
Emotional Based
0Transactional and competitive0Emphasis on salary over appreciation
0Work/life success0Establishing trust through relationships
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Parasitic relationship – feeding off of each others lifeblood “as long as I’m
getting something for this.”
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Mutualistic relationship – when one person benefits,
everyone benefits 34
WHAT THEY ARE SAYING
In a recent survey of 16 – 24 year old employees; on their top
three reasons for leaving a job:
• 31% Did not like working with loud or obnoxious co-workers
• 37% Would leave if they did not feel supported by their immediate supervisor
• 48% Said being reprimanded in public by their supervisor would cause them to leave
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In the Workplace0Millennials do not
know how to build relationships with their managers or authority figures.
0Older generations have not had the experience of reaching downward.
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Facilitating Success0Millennials
desperately want mentors or career advocates
0They are constantly seeking feedback about “how they are doing”
090 day “stay reviews”
0Creative challenges
0Small goals with tight deadlines
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Being Effective
0Choosing to villainize, tolerate or engage.
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Effective Leadership
Challenged Effective
0Turnover0Complaints0Absenteeism0Communication0Low Productivity
0Rather than changing “them”, being willing to adapt
0See this time as a transfer of knowledge
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They are high performance (and a possibility of high
potential) with high maintenance.
For some managers, the high maintenance clouds the potential
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PERCEPTIONS
Colin Kapernick
1987
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PERCEPTIONS
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PERCEPTIONS
Mark Zuckerberg
1984
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Make and Take Question 2What is your hook?
What will you do to change that perception?
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Colorado Park and Recreation District, the number one complaint from employees 16-24 was a lack of
training.
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SO WHY DOES THIS MAKE A DIFFERENCE????
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Training = Retention
Explain your expectations and
the expectations of
the organization
Include peer/mentor leadership
RelationshipsRelationshipsRelationships
FunInteractiveChallenging
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Training is successful when it is…Thorough and Inclusive
0Explain what your work ethic is and find out how similar it is to theirs
0Job responsibilities need to be clear and concise
0Work to increase employee ownership
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0All expectations with the organization and the job should be explicit rather than implicit
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Policies, Procedure and PracticesHelp or Hindrance?
0Dress code
0Decision making practices
0Staff Development
0Scheduling
0Reporting practices
0Evaluations
0 What
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ARE THESE PRACTICES IN PLACE IN YOUR ORGANIZATION?
Generational UnderstandingPositive Recruitment
Positive Hiring PracticesMentoringTraining
Make and Take Question 3 and 4 3. What are TWO practices, policies or procedures that
your organization has in place to support the Millennial workforce?
4. How will you reach DOWN and OUT for access to leadership and knowledge? 53
