Putting Courage into our Conversations

INTELLECTUAL PROPERTY OF ASK EUROPE PLC©


INTELLECTUAL PROPERTY OF ASK EUROPE PLC©INTELLECTUAL PROPERTY OF ASK EUROPE PLC©

WEBINAR PURPOSE AND AGENDA



WEBINAR PURPOSE AND AGENDA

PURPOSEThis webinar aims to enable you to have courageous conversations with confidence and skill

AGENDA• What is a courageous conversation?

• Why is it important to have courageous conversations?

• What makes a courageous conversation difficult?

• Share a 5 step model for having courageous conversations

• Summary

• Questions


INTELLECTUAL PROPERTY OF ASK EUROPE PLC©INTELLECTUAL PROPERTY OF ASK EUROPE PLC©INTELLECTUAL PROPERTY OF ASK EUROPE PLC©

INTELLECTUAL PROPERTY OF ASK EUROPE PLC©INTELLECTUAL PROPERTY OF ASK EUROPE PLC©INTELLECTUAL PROPERTY OF ASK EUROPE PLC©



WHY IS IT IMPORTANT?









THE BUSINESS CASE






THE BUSINESS CASE



THE BUSINESS CASE



THE BUSINESS CASE



THE BUSINESS CASE



THE BUSINESS CASE




INSIGHTS FROM RESEARCH












WHAT DOES THE RESEARCH SAY?









IT’S DIFFICULT, BUT WHY?
























THOMAS-KILMANN CONFLICT STYLES


ACCOMMODATING



AVOIDING



COLLABORATING



COMPETING



COMPROMISING



COLLABORATION IS KEY!




OVERVIEW: THE 5-STAGE MODEL



STATE



BRAIN



BRAIN



BRAIN



BRAIN



BRAIN



BRAIN



BRAIN



BRAIN



SAFE



SPACE




SURFACE




SHARE




SUMMARY: THE 5-STAGE MODEL



SUMMARY


• What a courageous conversation is

• What makes it a difficult conversation

• Why it’s important to have these conversations

• A 5-step framework for preparing for and conducting a courageous conversation


YOUR QUESTIONS AND COMMENTS



Leadership & Management

Putting Courage into our Conversations