TopCoach4You Vision, Mission and Values

© TopCoach4You - 2015 – www.TopCoach4You.com - 1 -

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©Andreas Jaffke

„Community&Mobility for coaches“

http://www.topcoach4you.com/


Value pyramid: Overview

Results

Vision, Mission and Key Values

Customers, Products & Services



Value pyramid: Vision

„Become the worldwide leading community and mobile coaching

tool for professional coaches“



Value pyramid: Mission

„Offer the professional coach the most intuitive, fastest and most reliable mobile app and a community to help improve his own skills, work more efficiently and to

better serve his clients“



Value pyramid: Key Values (1)

1. Committed to 100% client satisfaction: We listen carefully to our clients and strive for excellence

2. Make things useful: Make services and applications easy to understand and easy to use for our clients

3. Obsession for top quality: We never settle for the best




4. We think triple-win: Clients+Partners+Us

5. We use cutting edge technology: 100% cloud, 100% multiplatform, fast, scalable, adaptive, reliable and secure

6. Committed to social responsibility and sustainability




7. Our team: Honest and fair people, ambitious but humble and respectful, talented & motivated, teamworkers, proactive, great listeners, committed to the company‘s principles and values, disciplined

8. Committed to our employees and their families




9. We believe in Stephen R. Covey‘s „The 7 habits of highly effective people“

10. We work hard and make big efforts: No pain, no gain

11. We have fun - We love that sense of humour!



“We always actively listen to our clients in order to improve our products and services and always strive to

exceed our clients expectations!”

Key Values: 1. Client satisfaction



2 golden rules for success and acceptance of software

Key Values: 2. Make things useful

Easy to use

Easy to understand

Easy to use User Experience + Interface design

Easy to understand Marketing & Communication



We are dedicated to our customers and can search for the best!

Key Values: 3. Quality

Fast is never fast enough

Useful is never useful enough

Satisfied is never satisfied enough



We always think win-win-win before we start something! Why?

Key Values: 4. Think “triple-win”

As a team we already rely on the win-win principle

Thinking in the success of our partners and clients will make us more successful as a company

1+1+1=4!

Clients + Partners + Us = Success!



Key Values: 5. Cutting edge technology (1)

1. Cross platform coaching applications

2. Cloud based

3. Fast access and response times



Key Values: 5. Cutting edge technology (2)

1. Flexible and adaptive to changes

2. Scalable up to millions of users

3. Reliable guaranteeing highest availability

4. Secure protecting our clients privacy



We assume our responsibility!

Key Values: 6. Committed to social responsibility and sustainability

We try to be a 100% sustainable company from the beginning

10% of our benefits will be dedicated to social not for profit projects

We support minorities



Key Values: 7. Team (1)

Our team - our people - our most important asset!

„honest & fair “

„ambitious but humble and respectful“

„talented & motivated“

„teamworkers“

„disciplined“

„great listeners“

„committed to the company‘s principles and values“



Our philosophy: Select well, train/support/coach and revise/follow up

Revise/follow up Keep, promote or change

Select (New hire vs. employees) Value orientated hiring

Train, support and coach towards success

Keep the team highly motivated & help the individuals and the team

develop its full potential “The 7 habits of highly effective

people”

Key Values: 7. Team (2)



We understand that balance between workplace and family is a key motivational driver.

Key Values: 8. Committed to our employees and their families

We offer flexibility in working hours

We support working from home offering a flexible mixed model – We believe in a balanced model to keep the team spirit and have face-to-face time every week

We support our employees when they are facing problems in their families



Stephen R. Coveys 7 habits:

Key Values: 9. We believe in „The 7 habits of highly effective people“

1. Be proactive

2. Begin with the end in mind

3. Put first things first

4. Think win-win

5. Seek first to understand and then to be understood

6. Synergize

7. Sharpen the saw



We mean both physical and mental, value based efforts!

Key Values: 10. Work hard – Make big efforts

Be humble, be professional and be on time

Be disciplined, start with the end in mind

Plan and execute on the plan, review and adjust

Be helpful and supportive

Go the extra mile to get a better result

Share your failures and successes with your teammates and colleagues and give feedback

Support your teammates and ask for their support when you get stuck

Be honest and direct but avoid to hurt others

Propose and develop – Avoid to attack or defend



Even if we try hard we want to enjoy what we are doing!

Key Values: 11. We have fun

You can be a professional and have a laugh or two every day with your colleagues



Values, habits and character drive our results

Striving for an excellent:

• Values, habits and character based culture

• Customer satisfaction

• Employee satisfaction

• Partner satisfaction

...will generate excellent

• Results

• Stakeholder satisfaction

• Brand value and brand reputation

• Sustainability



Thank you! TopCoach4You – Coaching for success and happiness Andreas Jaffke – Founder, CEO and Executive Coach [email protected] +34637888621

Vision, Mission and Values

Quality of service and Customer satisfaction

Results

Thank you and join us!


mailto:[email protected]

Leadership & Management

TopCoach4You Vision, Mission and Values