SUJAY RAO SEMAIL ID: Sujayr12@gmail.com | MOBILE: +91 9916123440

TEAM LEADER

Overvie w Over 4.8 years of experience in customer service, maximized many great opportunities to work on challenging projects, when two critical proficiencies of a team leader were developed tremendously.

Earned leadership status by setting inspirational goals and setting examples – Superb organizational, motivational, management and time management skills.

Maximized team performance – Excelled at identifying, developing and using strengths of team members, as well as locating, detecting and resolving problems and weaknesses of each team individual.

Career ObjectiveMaximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals.

Professional Experience

Organization Year Designation

Flipkart India Pvt Ltd

May 2014 – Till date Team Leader OperationsDec 2012 – May 2014 Supervisor CS operationsDec 2011 – Dec 2012 Technical Analyst

Sep 2011 – Dec 2011 Customer Service Representative

Key Responsibilities

Supervising and managing a team of executives Coordinating between the upper management and the employees Encourage the team to give extensively high quality of service, training employees to meet

and exceed customer expectations Reporting to the senior management Managing leaves of the team Monitoring the performance of the team Forecasting issues and developing contingency plans Implementing changes in the procedure to maintain consistent high quality of service Attending monthly review meeting to discuss and improve the present situation of work Handling supervisory customer calls Managing the rate of attrition

Achievements

Certificate of Excellence Award from Flipkart.com Contribution to the Business Award at Flipkart.com Designed Issue type & Sub issue type categorizing based on the categories listed in the websites

Highlights of Employment

Excellent problem-solving and logical reasoning skills Comfortable at achieving high quality standard and efficiently work in stressful situations Highly developed organizational skills Strives to achieve high level of customer satisfaction Active listener, quick learner and capable of multi-tasking Exceptional communication skill and good at maintaining a better relationship with colleagues

Academic Qualification

Diploma in Electronics and communication HSC SSC

Personal Profile

Date of Birth : 09 – 04– 1992Nationality : IndianLanguages Known : English, Hindi, Kannada, Marathi and TamilInterest & Activities : Photography, Travelling & Gaming

I hereby declare that, information mentioned above is true to the best of my knowledge.

Sujay Rao S