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A presentation about how to make your customers fall in love with your business. Learn the secrets behind great customer service, treating your employees, the importance of design and content creation. Some interesting facts about why customer feedback is so vital, and a stat that would make you want to become more social responsible
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To Make Your Customers
WAYS
Your Business
Fall In Love With 10
81% of customersare more likely to give a company repeated business after a good service experience
1. Give awesome customer service
source: http://blog.kissmetrics.com/happy-campers/
2. Look sharp
of purchase decisions are influenced by visual factors
More than 90%
make judgments about a company’s credibility based
on its web design
75% of users
source: http://www.quicksprout.com/2014/01/24/how-colors-affect-conversion-rate/
3. Create valuable content, frequently
5X more website traffic comes to businesses that blog
20 times per monththan those that blog fewer than 4X times
per month
source: http://blog.heyo.com/40-facts-blogs-business-needs-know-grow/
Under promise, Over deliver
say they deliver "superior"customer service
80% of companies
think these same companies
deliver "superior" service
8% of people4.
source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/
but only
5. Ask for feedback and listen
For every 1 complaint you get there are 26 unhappy customers who have remained silent
source: http://www.helpscout.net/75-customer-service-facts-quotes-statistics/
Be consistent Measuring satisfaction on customer journeys is 30 % more predictive of
overall customer satisfaction than measuring happiness for each individual
interaction
6.
Source: mckinsey.com
7. Be available
who stopped doing business with a company due to poor customer service experience said it was due to a failure to resolve their problems in a timely manner
55% of customers
source: http://www.desk.com/customer-service/facts
http://www.desk.com/customer-service/facts
Be socially responsible
said that they expect to increase the amount of goods and services they buy from socially-responsible companies
30%
8.
Treatment of employees
is the biggest factor (45%) when people decide how responsible a company is
source: goodmustgrow.com
9. Reward loyal customers
Members of a loyalty program are 70% more likely to recommend a product, service or brand
source: snipp.com
Care for your employees10.
If you take care of your employees, your employees will take care of your customers
source: 24slides
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