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1@ErinSagin
2@ErinSagin
Meet Erin
• PPC Evangelist & Community Manager at WordStream in Boston, MA
• Has specialized in Paid Search for 4+ Years
• Obsessed with Twitter (@erinsagin)
• Fun Fact: I’ve never been to a Disney theme park!
3@ErinSagin
Travel Marketing = Glamorous
@ErinSagin
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Just Tap Into Existing Demand
@ErinSagin
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Take Advantage of the Perks
@ErinSagin
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Reality: It’s Really Freaking Hard
@ErinSagin
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People Love to Shop Around
@ErinSagin
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Four Seasons in Paris?
@ErinSagin
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Private Safari in South Africa?
@ErinSagin
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Romantic Hut in Bali?
@ErinSagin
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Luxury Suite in Prague?
@ErinSagin
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…Even When They’re Not Quite Ready to Buy
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And They’re So Damn Indecisive
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They Know Where They Want To Go
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And Exactly Where They Want to Sit
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And All They Need to do is Press ONE Button
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Cold Feet Strike Again
@ErinSagin
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To Make Matters Worse, the Market is Super Saturated
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The Big Guys Have Insane Cash Flow
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And They’re Offering Absurd Deals
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Don’t Despair, Smaller Advertisers Can Compete
@ErinSagin
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Step 1: Understand the Market Trends
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Step 2: Find Creative Ways to Leverage Them
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Top 5 Travel Trends You Should Be Prepared to
Tackle in 2016
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Consumers Are Doing More Searches Than Ever Prior to Booking
TRAVEL TREND #1
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37% of travelers in the U.S. think about vacation planning once a month; 17% think about it at
least once a week.
Source: Google Insights
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People are conducting lots of short research sessions, rather than fewer long research sessions.
TRUTH
Source: Google Insights
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It’s Pricey to be Omnipresent on the SERP
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Cherry Pick The Best Search Opportunities For
Your Business
SOLUTION
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Identify High Intent Search Signals
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What Makes You Unique?
@ErinSagin
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Take Advantage of Your USP!
@ErinSagin
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Consider Seasonal Patterns
@ErinSagin
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Dimensions Tab = Travel Marketers’ Goldmine
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Identify Geographic Patterns
@ErinSagin
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What Time of Day Are People Converting?
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Be Picky With Your Ad Placements
TOP TAKEAWAY #1
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Searchers’ Attention SpansAre Declining
TRAVEL TREND #2
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Who Has a Longer Attention Span?
A Goldfish My Coworker, Bobby
9seconds
8seconds
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Our Devices Are Minefields
In the time in took me to search for a local pizza joint, Bobby’s phone got:
• 4 Twitter notifications• 2 LinkedIn notifications• 6 emails• 1 text message• 1 Facetime call • 4 Tinder notifications
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Add In External Factors
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How the heck has anyone EVER completed a purchase?
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Promote Action Directly from the SERP
SOLUTION
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Instill Urgency With Ad Customizers
• Use FOMO to inspire action
• As sale ends (or supply diminishes), CVR increasesup to 3x!!
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Urgency Inspires Action
I really wanted to do something special for you. Booked it
months ago.
I love this hotel. And you.
Holy shi*t, I almost forgot about V-Day. Thank god I jumped
on that ad…
50@ErinSagin
Pull A “J. Crew”
Rotate ad customizers to create a perpetualsale or show dwindling product supply
Never ending FOMO!
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Leverage Ad Extensions
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Especially Critical On Mobile
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Consider jetBlueMobile Site Mobile App
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Enable App Extensions
Consumers spend 82% of their mobile time in apps that they have downloaded, versus 18% on e-retailers’ mobile websites.
Mobile in-app campaigns convert at 5-10 times the mobile web rate.
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Use Call Extensions or Call-Only Campaigns
Avoid the crappy website altogether and talk to this lady!
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Click to Call = Game Changer
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Phone Calls Are Super Hot Leads
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Take Advantage of New Ad Formats
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Hilton Gave Hotel Ads A Shot And…
Improvement in conversion rates
45% 12%Stronger ROI
Source: Google Insights
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Top 10 Biggest AdWords Spenders
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Combat search ADDwith enticing ad formats
TOP TAKEAWAY #2
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Brand Loyalty Is Diminishing
TRAVEL TREND #3
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You Work Really Hard to Familiarize People With Your Brand
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Only 14% of leisure travelers always book with the first air brand that came
to mind when they started their
research, that number drops to 10% when we look at the first hotel brand
that came to mind during their research.
Source: Google Insights
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Leverage the Almighty Power of Remarketing
SOLUTION
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Remarketing Gets a Bad Rap
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People Are 76% More Likely toClick on a Remarketing Ad
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Use Remarketing to Nurture Existing Leads
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Set Your Impression Caps High
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Google Rarely (If Ever) Serves to the Full Cap
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Set Membership Duration to 3XYour Average Sales Cycle
@ErinSagin
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Pro-Tip!
Determine the time frame in which 95% of your conversions occur. This should be your new
Membership Duration
Head to Google Analytics
View Conversions Time Lag
1 32
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RLSAs (Otherwise Known as Remarketing Lists for Search Ads)
@ErinSagin
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Target Search Ads to People WhoRecently Visited Your Site
Show them customized ads when they search on Google!
Users who visit your site get added to your remarketing list
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RLSA is a Super Powerful Strategy
2x CTRs
1/2 CPCs
2x Conversion Rates
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Identity-Based Targeting Is Amazing
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NEW! Customer Match Targeting in AdWords
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Be persistent so your fansdon’t forget about you
TOP TAKEAWAY #3
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Mobile Searches Are On the Rise
TRAVEL TREND #4
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Mobile flight-related queries on Google.com are up 33% year over year, while mobile hotel
queries are up 49%.
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You’re 2x less likely to show for mobile vs. desktop searchers
Search Impression Share, By Device
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Mobile Is Super Competitive
• Mobile ads are much less likely to be shown even in position 1• Below position 2, forget it• No accounts had mobile position below 4
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Search Impression Share Lost to Rank, By Device
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Boost Your Ad Rank
SOLUTION
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Snag the Highly Coveted Spots
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Get To Know the Ad Rank Formula
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Hone In On Quality Scores
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Adjust Your Mobile Bids
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Thanks a lot, Erin…
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Be Selective With Bidding Upgrades
High-Intent Terms• Organize into separate
campaigns• Assign specific
budgets/CPA goals• Use higher bid modifiers
Low-Intent Terms• Reduce bids or eliminate
altogether using -100% bid modifier
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With mobile search, position matters
TOP TAKEAWAY #4
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People Are Ready toBuy on their Smartphones
TRAVEL TREND #5
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In the past year, conversion rates have grown
88%on mobile travel sites.
Source: Google Insights
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Feeling Left Out?
@ErinSagin
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46% of travelers who do mobile research say that their final booking decision was made while on mobile, but they moved to another device
to complete the booking.
Source: Google Insights
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Most Mobile Landing Pages Stink
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Why the %*@$ Did We BuildThese Crappy Landing Pages?!?
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Because Mobile Is Slow
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Because Mobile Screens Are Teensy
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Because People are Too DumbTo Actually Try to Book on a Phone
@ErinSagin
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How Do You Know If YourMobile Landing Pages Stink?
Give people an out. Are
they taking it?
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We ran this test on 3 clients with outdated landing pages.
33% of visitors chose to leave the mobile page in favor of the
desktop site on mobile.
Source: Google Insights
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Even Scarier: The People Who Used the Full Site on Mobile Were More Likely to Convert
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Revamp Your MobileLanding Pages
SOLUTION
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Sorry, There’s No Secret Sauce
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Ask For Their Email Upfront
Well played. Use this to nurture with
email marketing or customer
match!
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Users Should NEVER Have toHunt for a Phone Number
?Number is prominent
Number exists
Can you read that?! Seriously?!
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If They’ve Already Purchased,Remember Who They Are
Eliminates yet another barrier to purchase!
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Make It Easy to Input Credit Card Numbers
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Finally, Make Sure Your PagesPass the Drunk Test
Watch Squareweave’s here: bit.ly/1fKSAc0
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So, Roll Out the Ol’ Drink Cart
@ErinSagin
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And Let’s Give This Thing A Shot
1. Your attention to detail is…impaired2. Your vision isn’t quite 20/203. You’re more apt to give up4. You’re drunk, not dumb
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Invite all your friends over for drinks and give your mobile landing a whirl
TOP TAKEAWAY #5
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Against All Odds, the Underdog CAN Win
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Quick Plug for my AMAZING Company
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Shrink Your Workload to 20 Minutes a Week!
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Find Out How You’re Doing
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Want to Learn More?
Go talk to this guy! Or, visit our website at
www.wordstream.com.
129@ErinSagin