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A Webinar Bridging The SharePoint Gap: Usage Meets User Performance 1 GSX Solutions© 2014

A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

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GSX Solutions would like to share a co-Webinar Podcast hosted by us and our valuable Alliance partner Intlock. This session discusses topics around how to fulfill the gap between usage and user performance when using SharePoint. You will have the chance to learn the benefits of both GSX Monitor & Analyzer and Cardiolog Analytics for SharePoint sites from distinguished experts.

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Page 1: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

A Webinar Bridging The SharePoint Gap: Usage

Meets User Performance

1GSX Solutions© 2014

Page 2: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

A Webinar Hosted By

GSX Solutions© 2014 2

&

Page 3: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

Speakers

GSX Solutions© 2014 3

Yarin Negri - Director of Marketing and Head of US Branch @Intlock

Adam Chadderdon - Channel Manager-Americas @GSX Solutions

Olivier Raynaut - Microsoft Specialist & Pre-Sale Manager @GSX Solutions

Page 4: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

Agenda

GSX Solutions© 2014 4

Intlock In a Nutshell

GSX Solutions Overview

Top SharePoint IT Challenges

Questions & Answers

Page 5: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

• Yarin Negri - Director of Marketing and Head of US Branch @Intlock

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Page 7: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

MonitorHow do we improve portal ROI?

Page 8: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

Monitor

EvaluateEnhance

Building a Stronger Portal Environment

Page 9: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

Our Customers were able to…

* Over the course of a year

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How can we improve portal productivity?

• Improve Search• Identify popular and unused content• Identify user challenges• Collect real-time feedback from users• Engage users

Page 11: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

Actionable Metrics

Web Analytics | Portal Collaboration | User Engagement

Users Content Search

Page 12: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

Actionable Metrics - Users

Web Analytics | Portal Collaboration | User Engagement

Identify top users

Monitor mobile trends

Identify departments with low usage levels

Create SP evangelists within departments

Make sure content can be accessed through popular mobile devices

Provide training and other assistance

Page 13: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance
Page 14: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

Actionable Metrics - Search

Web Analytics | Portal Collaboration | User Engagement

Identify most popular search terms

Identify failed search phrases

Promote content that users are searching for

Add content that is missing from the site

Page 15: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance
Page 16: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

Actionable Metrics - Content

Web Analytics | Portal Collaboration | User Engagement

Detect unused sites

Identify unused content

External links

Pinpoint unused page links

Free up hard disk space

Prevent migration of unused content

What external content is more/less engaging

Redesign homepage

Page 17: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

GSX Solutions

17GSX Solutions© 2014

Adam Chadderdon - Channel Manager-Americas @GSX Solutions

Olivier Raynaut - Microsoft Specialist & Pre-Sale Manager @GSX Solutions

Page 18: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

About GSX Solutions

GSX Solutions© 2014 18

600 customers

In 40 countries

Founded 1996, Headquartered in SwitzerlandOffices in USA, UK, France, Switzerland, ChinaIndirect channel across more than 40 countries International presence in all geographies

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GSX Solutions at a Glance

GSX Solutions© 2014 19

6 million mailboxes monitored by GSX

Solutions  

Fortune

500

30%

+

6 M + Monitored mailboxes

30% + of the Fortune 500 are customers

19%

Banking/Insurance

Manufacturing ConsultingIT Services

Consumer Goods and

Retail

6,5%

8,5%

15%

20%

Healthcare

600 Customers

+

High customer satisfaction with over 90% maintenance renewal

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Certifications and Recognitions

GSX Solutions© 2014 20

Page 21: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

Customers References

GSX Solutions© 2014 21

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Top 5 IT Challenges

22

Top 5 IT challenges using SharePoint for performance monitoring and reporting

“I can’t track and monitor the end-user experience.”“How do I ensure user adoption?” “I keep running out of resources.”“I can’t target the source of my user’s complaints.”“I don’t know if all my sites are up and running efficiently.”“How do I build reports on performance and usage?”

GSX Solutions© 2014

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Unified Support for Collaboration Platforms

GSX Solutions© 2014 23

IBM Collaboration Suite

Microsoft Exchange

Microsoft SharePoint Microsoft Lync BlackBerry Enterprise Server

Full integration with enterprise management tools

Automatic reports and follow-up against SLAs

Collects services availability and server statistics

End-to-end tests

Agentless

Alert by profile if threshold exceeded

Page 24: A Webinar Bridging The SharePoint Gap: Usage Meets User Performance

Monitoring Microsoft SharePoint

GSX Solutions© 2014 24

is becoming increasingly more critical in every company

The tool that used to just upload & share files, now: Works collaboratively on projects Stores and archive compliance dataMonitors Social network for the EnterpriseCollaborates on documentsBuilds Corporate Websites/Intranets and more.

What was just a “nice to have” is now a critical application that requires:

AvailabilityExceptional performance for your users across multiple locationsEnd-User Satisfaction and utilization to justify the costControl over the unlimited growth of Data

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GSX Ensures End-User Satisfaction!

GSX Solutions© 2014 25

End-User Simulati

ons

GSX Constantly Performs End User Scenarios At the Farm Level At the Server Level At the Site Level

Detect any performance issues from the location you select

Ensure that End-Users are satisfied with the performance of the application

Get real, independent metrics that prove the quality of service and identifies potential bottlenecks

Justify costs of new SharePoint servers with automatic forecasting reports

Be aware of potential problems before any user complaints!Works on any version of SharePoint from WSS to

SharePoint 2013!

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26

GSX Monitor & Analyzer - Demo

GSX Solutions© 2014

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GSX For SharePoint Benefits!

GSX Solutions© 201427

Test the real End User experience

Multi-platform and Completely Agentless

Farm, Server, Site, SQL monitoring and reporting in one out of the box tool

Easily control the growth of your data!

Manage any version of SharePoint from the same Dashboard

Monitor and Report on multiple versions during a migration

Easy to install, automatically discovers your environment

Control your cost! Be alerted on an unexpected growth of your SQL environment

Ensure End User Satisfaction and drives user adoption by constantly simulating users, alerting on performance & latency issues

Compare the performance you deliver to multiple locations

Justify your storage needs and SharePoint Usage!

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GSX Solutions© 2014 28

GSX Monitor & Analyzer - Trial

FREE TRIAL AVAILABLE

30-day

Full Features

Unlimited Users

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29GSX Solutions© 2014

GSX Solutions & Intlock Bundle Offer

25% discount for any purchase of both GSX

Monitor & Analyzer and CardioLog

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30GSX Solutions© 2014

Contact us

GSX Solutions [email protected]

@GSX_Solutions Friends of GSXGSX Solutions www.gsx.com/blog

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31GSX Solutions© 2014

Q&A Session