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CodeBaby's customer engagement solutions such as Conversion Optimizer entices your visitor or customer to hang out, take action, and complete the process. Read this data sheet to learn more.
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Everyone has heard the expression you only get one chance to make a good first impression. On the web and especially with mobile consumers, wasted time can cost your organization money. Whether from an eCommerce or self-service perspective, Conversion Optimizer does more than ask people to press a button. It acts as a virtual concierge that entices your visitor or customer to hang out, take action, and complete the process. It helps you achieve your online objectives, such as improving navigation, accurately completing applications, increasing add-to-cart transactions, and so much more.
Accelerate Brand Engagement.Optimize the Online Experience.
Red helps customers select the right baseball M&Ms. Scan the code to view the demo.
solutions available for ➡ websites➡ eCommerce platforms➡ intranet portals➡ CRM platforms➡ contact center solutions➡ customer engagement platforms➡ self-service applications➡ digital campaigns➡ open API social media platforms
solutions to achieve ➡ enhanced brand differentiation➡ more up-sell, cross-sell revenue➡ increased cart completion rates➡ increased average order value ➡ improved lead capture and accuracy➡ improved loyalty and retention➡ boosted campaign ROI➡ decreased site abandonment➡ improved product education
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Customer Engagement Solutions Conversion Optimizer
top features
Conversational scripts with menu driven options direct users
through predetermined paths
Dialog boxes that integrate with the contact center, email, live chat, a
knowledge base, FAQ, and social media
Product education, up-sell, and cross-sell calls-to-action
About CodeBabyCodeBaby is at the forefront of intelligent virtual assistant (IVA) technology, helping organizations increase online customer engagement, drive conversion objectives, and improve online self-service. We improve education and self-service while solving operational issues, such as calls to customer service and inaccuracy on forms, all with the flexibility of multilingual options. We also offer assessments that help you articulate the value of implementing a CIVA Conversion Optimizer solution. Contact us for more information or a personalized demonstration. Email: [email protected] Visit: http://codebaby.com/online-solutions/conversion-optimizer/
©2014 CodeBaby Corporation, Inc. All rights reserved. CodeBaby, the CodeBaby logo, and CIVA are trademarks and/or registered trademarks of CodeBaby Corporation, Inc., in the United States and/or other countries. All other trademarks are the properties of their respective owners.
‣ Escalation to Live Chat - Available within the current channel and served up by the virtual assistant when needed; user is returned to their transaction when complete.
‣ Callback - A full-service solution during peak times; conversion optimizer transmits customer contact information to your CRM and notifies your agent for a customer callback.
‣ Email/Contact Form - Embedded at all times or when prompted by the virtual assistant.
‣ Knowledge Base - Conversion optimizer can integrate within an existing knowledge base, or we can help you build one.
‣ Object Library or CMS Integration - Content can be delivered on page, or users can be navigated to the appropriate object and configured to return when complete at the user’s discretion.
‣ Natural Language Query - This type of technology allows customers and the virtual assistants to use everyday language to accomplish self-service objectives.
additional options
