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2014 is seeing strong mobile device and online consumer spending, but how will this affect the retail holiday period? Here's a festive look at the holiday retail spends and trends – you might be surprised at what you find. Find out how to differentiate and make the most of your ads with the Yahoo Bing Network during the long holiday retail season.
Citation preview
1
Getting ready for the festive season 2014
@JmGagnon | @BingAds
Contents1. What’s the industry saying?2. What are the Yahoo Bing Network trends
(2013)3. Ad copy analysis (December 2013)
Strong mobile device and consumer spending growthexpected in 2014
1.4 BN smartphone
owners worldwide3
2013
20.1 M tablet owners in
UK4
£389 BNtotal UK retail
sales1
2014*
+25%1.76bn owners3
+29% 25.9M owners in
UK4
+2.6%£399bn total UK
retail sales expected1
% of Total Online Retail Sales during Holidays 20132
UK
Netherlands
Nordic*
US
Germany
France
26%
24%
24%
22%
21%
19%*Denmark, Norway and Sweden
UK online sales to increase by 18% in 20141
*Estimated trends for 20141. Source: http://www.emarketer.com/Article.aspx?R=1010421
2. Source: Data includes Mobile from Nov & Dec. Adobe, “Digital Index 2014 Online Shopping Forecast” in as cited in Source eMarketer 20133. Source: www.emarketer.com/Article/Worldwide-Smartphone-Usage-Grow-25-2014/1010920
4. Source: www.emarketer.com/Article/UK-Leads-EU-5-Tablet-Adoption/1010810
A shifting multi-device shopping experience
Mobile shopping booms by 122% in 20131
Mobile share of retail websites rose from 24% to 45%2 (2012-13)
UK smartphone Mcommerce sales will increase by 44% in 20141
65.8% of mobile sales were from tablets in 20131
UK Tablet online retail sales in 2013 look to increase by 80% in 2014 to £9.32bn1
42% of UK Digital buyers made a purchase using a tablet in 20133
An estimated £52.45bn for total UK online sales in 20141
An estimated £12.80bn is to be spent for online sales during the holiday season (Nov-Dec) in 20141
1.Source: eMarketer Sept 2014: A Merry Season Forecast for Ecommerce Report2. Source: www.emarketer.com/Article/UK-Key-Trends-2014-Ecommerce-Pushes-Limits-with-Mobile/1010762
3. Source: www.emarketer.com/Article/UK-Ecommerce-Springs-2014/1010637
Purchases 2013
Purchases2014*
87% 82%
9% 11%
4% 7%
What devices are UK shoppers spending on and how much?
*Estimated spend, growth and purchases for 2014 predicted by Centre Retail Research commissioned by RetailMeNot1. Source: Infographic by CRR and RetailMeNot http://retailmenot.mediaroom.com/ecommerce-study-europe-and-us-2013
Retailspend2013
£34bn
£5bn
Ecommercegrowth
2013-14*
9%
113%
Growth of UK retail 2013-14*
+2.4% +15.8%Centre for Retail Research & RetailMeNot Survey 1
% Share of purchases on each device
What % of people used which device for purchases in UK 20132
Desktop
76%
70%
Phone Browser
Laptop
Smartphone App
Tablet 42%
What is the average UK shopper estimated to spend?
22%
20%
79%
28%smartphone users
have visited a retail website in June-Aug
20131
£59average UK
transaction value in 20141
42ME-shoppers in
UK in 20131
Estimated number of UK annual purchases in 2014 is 361
Average annual online spend
£924£1,07
1£635 £749
2013
2014
2013
2014
vs. average EU shopper1
*2014 estimations predicted by Centre Retail Research commissioned by RetailMeNot 1. Source: Infographic by CRR and RetailMeNot http://retailmenot.mediaroom.com/ecommerce-study-europe-and-us-20132. Source: eMarketer 2013 http://www.emarketer.com/Article/UK-Ecommerce-Springs-2014/1010637
Per UK shopper
7
42% of UK smartphone owners had bought something with their phones1
7/10 consumers in UK used their phone in a shop to check out potential purchases and comparing prices2
70% of UK smartphone owners felt secure when making online payments1
42% of UK smartphone owners turned to apps to browse products to check out potential purchases and compare prices4
78% of shoppers “webroom” by researching online before purchasing in store. 72% of shoppers “showroom” and buy online after seeing product in a store5
1/4 of Brits plan to shop online more for Christmas3
Consumers are more confident using mobile devices for online shopping habits
1. www.emarketer.com/Article/Mobile-Pushes-UK-Record-e-Christmas/1010561 2. Cheil Worldwide “Agile Consumer 2013 conducted by OnePoll (Feb 11, 2014)
3. Mintel Christmas Predictions 2014 Press4. www.emarketer.com/Article/Mobile-Pushes-UK-Record-e-Christmas/1010561
5. Accenture “The Seamless Consumer Retail Survey” Feb 3 2014
Millennials lead the charge on
organisation
1 The Logic Group Christmas Shopping Survey 2013 2 Interactive Media in Retail Group IMRG http://www.imrg.org/
3UPS and comScore: June 2013 Study cited in Emarketer 2013
44%
The when and why of festive shopping
Of 16-24 year olds have their shopping done in
November1
10% Of shoppers only shop in the last week before Christmas1
1 in 4 Of men buy their Christmas shopping at the last minute1
77%
865m
57%
Savvy shoppers, driven by price &
convenience
Of Christmas shoppers buying from a website for
the first time, did so based on price1
Digital orders are expected to be dispatched in 2014,
14.2% rise from 20132
Of UK digital buyers had used a click-and-collect
service in 20133
9
Christmas sales take off mid NovemberAccording to IBM, smartphone traffic is the highest on Christmas day but tablet traffic peaks after Boxing Day.However the two most popular days for online sales in the UK are Black Friday and Cyber Monday.
Daily UK Mobile Traffic (Smartphones & Tablets)
Daily UK Online Retail Sales
Source: IBM UK Online Retail Christmas Shopping Trends Report 2013 http://public.dhe.ibm.com/common/ssi/ecm/en/zzw03287usen/ZZW03287USEN.PDF
What are the Yahoo Bing Network trends?Festive search patterns in 2013
Overall retail search trends on Yahoo Bing Network 2013
Overall searches for retail peak at 40% above October levels, with growth starting the last week of October, and trending up again at +20% in the first week of January.
UK Retail searches, 7-day rolling average, Bing & Yahoo compared to October 2013
How does Yahoo Bing Network retail metrics compare to Google?
£0.32 £0.22 3.56%
1.66%
Av. Retail CPC Av. Retail CTR
Google Yahoo BingNetwork
Google Yahoo BingNetwork
Sample of the Marin Global Search Index, customers buying in GBP Q2 2103 indexed vs. Q2 2014. All devices, partner network excluded.Marin Software The Platform for Cross-Channel Performance Advertising.
Which are the biggest Yahoo Bing Network sub-categories in Retail?
Apparel & Accessories 44% 45%
Consumer Electronics 19% 18%Home & Garden 18% 24%Grocery Supermarkets 8% 4%
Daily Deals & Coupons 3% 3%
Searches Clicks
Bing & Yahoo data, based on top queries, 1st Oct 2013 to 31st Jan 2014
Apparel & Accessories leads both search and click share, with Consumer Electronics coming second in searches.
Home & Garden shows a particularly strong share of clicks.
Retail searches start trending up as of late OctoberBeauty & Toys increase the most
• Consumer Electronics, Apparel & Accessories, and Beauty enjoy new upticks between Christmas and New Year.
• Toys/hobbies and Flowers & Greetings (all altruistic purchases) settle down immediately after Christmas.
Retail Searches by sub-category, Yahoo & Bing UK sites, based on top queries, 7-day rolling average, indexed to October 2013
• Compared with October, searches are up most for Beauty (+100%) and Toys/hobbies (+80%)
• Flowers & Greetings saw a spike a little later in December – a result of panic buying?
• Home & Garden searches trend below October averages until Christmas week.
January retail is all about the self
The average UK consumer spent
£76 in December 2013
but £78 in January 20141
Growth of retail on Yahoo Bing Network (July 2014)
+28%Growth in all up Yahoo Bing Network UK clicks year-over-year +2%
Movement in Retail CPCs year-over-
year
+117%
Growth in mobile Retail
clicks year-over-year
+55%Growth in tablet Retail clicks year-over-year
+15%Growth in Retail clicks year-over-year
Yahoo Bing Network UK, Yahoo, Bing & Partner sites, comparing top retail queries July 2013 vs. July 2014
How do retail KPIs on Yahoo Bing Network compare between devices?
£0.20
£0.21
£0.14
100%
147%
186%
Average Retail CPCs
Average retail CPC by device, UK Bing & Yahoo Sites, July 2014
Retail CTRs vs. desktop
Average CTR for top queries in retail, indexed to desktop, UK Bing & Yahoo Sites, July 2014
• Desktop searching is strongest in the pre-Christmas present search
• Mobile searching starts to climb as of mid-December when the user is out and about
• Mobile & tablet both start trending up dramatically from Christmas day
Tip: Across the holiday period make sure that you are opted into all devices. Ensure you have budget available to capitalize on tablet and mobile clicks between Christmas and early January.
Christmas television doesn’t beat the temptation of playing with your device!
UK Retail searches by device, 7-day rolling average Bing & Yahoo UK sites, compared to October 2013
During the holidays, leisure time is mobile time
Which retail categories are the most mobile?
About a third of Yahoo Bing Network retail queries are on a mobile device
Top categories are Events & Tickets, Beauty, and Apparel & Accessories – all personal buys and low to medium cost purchases.
Device share of retail queries, Bing and Yahoo sites, based on top queries, June 2014
Consumer electronics: getting ready early for seasonal viewing! Phones at +10% but pre & post Christmas
Phone/handset searches are up by 10% as of Mid-November. They peak to similar levels in the New Year Sales.
Computers/tablets are a hot sales item
Searches for computers & tablets see steady rises through November & December, but peak to +70% in the traditional break period.
Retail Searches by sub-category, Yahoo and Bing UK sites, based on top queries, indexed to Jan 2014
Home entertainment gets in early
In 2013, Home entertainment search trends are up in November with a large peak (+70%) in the first week of December.
It’s not all about the gifts – good food & DIY are on the menuFood shoppers preparing to order
online in advance Supermarket shopping clicks are below average through October & early November, then orders for Christmas supplies see gradual increases in December, dropping the week before Christmas
Grocery and Home & Garden click data, Bing & Yahoo UK sites, based on top queries, indexed to October 2013
DIY is hot in leisure timeHome & Garden clicks are at October levels in November, dropping dramatically in December, start to climb from the 24th to up to 60% higher than October.
Microsoft Confidential
Hot presentsTop searched beauty & electronics brands in 2013
Top Perfume brands by search volume
1 One Direction2 Chanel3 Thierry Mugler4 Jimmy Choo5 Jo Malone6 Marc Jacobs7 Katy Perry8 Calvin Klein9 Ghost
10 DKNY
Top Make-up brands by search volume
1 MAC2 Benefit3 Avon4 Lush5 Urban Decay6 Bobbi Brown7 Elf8 Bomb9 Chanel
10 Estee Lauder
UK Bing and Yahoo, ranked by top queries containing the brand, October 2013-January 2014
Top Face, Body & Gift set brands by search volume
1 Molton Brown2 Elizabeth Arden3 L’Occitane4 Elemis5 Hollister6 Clarins7 Garnier8 Serenity9 Fenjal
10 Eve
Popular culture impacts perfume queries. Big names dominate Health & Beauty
Top Electronics brandsDecember 2013
1 iPad2 Kindle3 iPhone4 Samsung5 Windows Phone6 Bose 7 Beats8 XBOX9 Nokia phone
10 Roberts Radio11 Dell12 Sonos
Top Electronics brands June 2014
1 iPhone2 iPad3 Kindle4 Windows Phone5 Samsung6 Bose 7 Nokia phone8 Beats9 Sony
10 Dell11 Apple 12 Amazon Phone
UK Bing and Yahoo, ranked by top queries containing the brand, October 2013-January 2014
iPhone query specificity Jun 2014 vs. Dec 2013
Kindle query specificity Jun 2014 vs. Dec 2013
Apple products & Kindle lead. June sees an uptick in iPhone 6 queries seeing iPhone take the top spot
@JmGagnon | @BingAds
How does people’s searching language change throughout
the season?
When are people looking for discounts & deals?
Queries containing
Discount or DealsLanguage typically used
related to a specific product, and represents
targeted searching
Both see highest peak
+50% searches and
above average levels
into January
‘Discount’
‘Deals’
Searches & Click trends (7-day rolling) for queries containing these words, Bing & Yahoo Sites, Oct 2013 – Jan 2014
When are people looking for sale & sales?
Queries containing
Sale or SalesWhen using ‘sale’ in a query, the user may not yet know what deals they want, just
seeing what’s out there that’s cheap
Sales clicks see a sharp
peak 4x from24th
December‘Sale’
continues into January.
‘Sale’
‘Sales’
10/1
/201
3
10/8
/201
3
10/1
5/20
13
10/2
2/20
13
10/2
9/20
13
11/5
/201
3
11/1
2/20
13
11/1
9/20
13
11/2
6/20
13
12/3
/201
3
12/1
0/20
13
12/1
7/20
13
12/2
4/20
13
12/3
1/20
13
1/7/
2014
1/14
/201
4
1/21
/201
4
1/28
/201
40%
100%
200%
300%
400%
500%SearchesClicks
Clicks +80%
Clicks 4x
Searches & Click trends (7-day rolling) for queries containing these words, Bing & Yahoo Sites, Oct 2013 – Jan 2014
@JmGagnon | @BingAds
How to make your ad stand outAd copy learnings from 2013
In Apparel & Accessories, differentiate ad copy by showing value & delivery detail
Differentiates ad quality
Drives fair ad quality differentiation
Limited impact in differentiating ad quality
Heat map shows how combining specific ad copy tactics in your title & ad description helps differentiate your ads using ad quality metrics
Type What is included?
CTA (Call to action)
Buy, call, check, collect, compare, enquire, find, get see, view
Delivery Incentives
Delivery, free delivery, free P&P, shipping, free shipping
Dynamic Dynamic Inserts e.g. Keyword: Param1: Param2
Brand & Endorsements
Copyright or TM symbols, or well known brand-names
Pricing & Incentives
x[%] discount, [£] off, half-price, offer, reductions, savings , save [£/€] , save [%], extra, discount
ProductsNouns/generics within the category, e.g. dresses, jackets, handbag
Special symbols !, &, ? +
Demonstrating Value
Affordable, deal, guarantee, value, cheap, bargain, unbeatable
Apparel Observations
Ads that demonstrate value and show delivery incentives seem to differentiate ads the most.
Brand & endorsements seem to have strong performance in the title, except with dynamic inserts.
Electronics Observations
Delivery incentives differentiate Electronics in the title, especially with call to actions and brand elements.
Product, brand & call to action seem to be promising in the description.
In Consumer Electronics, differentiated ad copy combines product, brand & calls to action
Type What is included?
CTA (Call to action)
Buy, call, check, collect, compare, enquire, find, get see, view
Delivery Incentives
Delivery, free delivery, free P&P, shipping, free shipping
Dynamic Dynamic Inserts e.g. Keyword: Param1: Param2
Brand & Endorsements
Copyright or TM symbols, or well known brand-names
Pricing & Incentives
x[%] discount, [£] off, half-price, offer, reductions, savings , save [£/€] , save [%], extra, discount
ProductsNouns/generics within the category, e.g. dresses, jackets, handbag
Special symbols !, &, ? +
Demonstrating Value
Affordable, deal, guarantee, value, cheap, bargain, unbeatable
Differentiates ad quality
Drives fair ad quality differentiation
Limited impact in differentiating ad quality
Heat map shows how combining specific ad copy tactics in your title & ad description helps differentiate your ads using ad quality metrics
For Flowers & Greetings, differentiated ad copy is all about brands & delivery incentives
Flowers & Greetings Observations
Users seem to care most about the brand from which they buy their flowers, and the delivery terms.
Specificity in describing the product works selectively.
Type What is included?
CTA (Call to action)
Buy, call, check, collect, compare, enquire, find, get see, view
Delivery Incentives
Delivery, free delivery, free P&P, shipping, free shipping
Dynamic Dynamic Inserts e.g. Keyword: Param1: Param2
Brand & Endorsements
Copyright or TM symbols, or well known brand-names
Pricing & Incentives
x[%] discount, [£] off, half-price, offer, reductions, savings , save [£/€] , save [%], extra, discount
ProductsNouns/generics within the category, e.g. dresses, jackets, handbag
Special symbols !, &, ? +
Demonstrating Value
Affordable, deal, guarantee, value, cheap, bargain, unbeatable
Differentiates ad qualityDrives fair ad quality differentiation
Limited impact in differentiating ad quality
Heat map shows how combining specific ad copy tactics in your title & ad description helps differentiate your ads using ad quality metrics
How can you make the most out of Bing Ads during the holiday season?
Across the holiday period make sure you are opted into all devices
Don’t let your account go dark. Ensure you have budget available to capitalize on tablet and mobile clicks between Christmas and early January
The largest rise in Retail searches before Christmas is on desktop, but mobile/tablet traffic increases from Christmas day through the traditional break
The increase of mobile adoption is influencing the purchasing path for consumers in retail We can expect to see a strong rise inm-commerce
Different language is used at different times. People tend to look for “discounts” in late Nov and “sales” after ChristmasMake sure you continue to optimise your keywords based on peak trends during the holidays
E.g. Include all variations of price-related keywords, such as “discount”, “deals”, and “sales”
Combining specific retail ad copy tactics in your title and ad description help differentiate your adsTry testing different ad copy combinations to find the best performing ad for your brand and your product
E.g. For Apparel – combine the brand and product in the title with delivery incentives in the description
1. 2. 3. 4.