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A G E N C Y C R E D E N T I A L S
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WHAT?ANOTHERDIGITALAGENCY?
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������YES, BUT WE MAY NOT BE ONLY GOODAT MAKING 4 MINUTES FILMS THAT
YOU WANT TO RUN ON
����(AND MASQUERADE AS DIGITAL)
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THERE ARE 2 KINDS OFDIGITALAGENCIES
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THE AD AGENCY WITH A DIGITAL MASK
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THE CONSULTANCYWITH THE DIGITAL MASK
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BUTWE HAVEDifferent Roots
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OUR ROOTSARE IN CRM
We Grew Out of Consumer interactions
so we wear
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CRM DIGITAL
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LISTENINGTO
CONSUMERS
DIGITALINTERVENTIONS
DIGITALMEDIA
SPECTRUM
CONSUMERBUYINGSYSTEM
AS A RESULTDIGITAL CRM IS A KEY STRENGTH
DIGITAL CRMDIGITAL
CRM
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WE BRIDGE THE GAP BETWEEN
CRM & DIGITAL MARKETING
WE MANAGE AND ENABLE CONSUMERINTERACTIONS ACROSS DIGITAL
CONSUMERS
INTERACTIONS
SEARCH LOCATE SHOP CONTRIBUTE QUERY REVIEWS OPINIONS
MULTIDEVICE – OMNICHANNEL EXPERIENCE
BRANDS
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WHO ARE WE
A LEADING GLOBALINNOVATIVE DIGITAL SOLUTIONS COMPANY
THAT DELIVERSON CLIENT BUSINESS GOALS
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WHAT DO WE DO
HGS Interactive provides global brands an array of services in the area of
Strategy & Consulting, Digital Marketing, Digital CX and Social CRM.
Pioneers in the Unified Customer Experience space, HGSi works on the
three tenets of Technology, Innovation & Creativity and provides its
customers real-time customised solutions.
KPB Hinduja College of Commerce
IT & ITeS
Media &Entertainment
ProjectDevelopment Realty
HindujaRealty Ventures Limited
(HRVL)
Philanthropy
KPB Hinduja College of Commerce
Power
Hinduja National PowerCorporation Ltd.
Automotive
Banking& Finance Oil & Gas
Healthcare
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HGS Overview HGS Interactive is a part of Hinduja Global solutions, a global outsourcing company
Hinduja Global Solutions Limited is a public limited company, listed as HGS on both the leading stock exchanges in India, the NSE, and the BSE with revenues of $450 million (USD) for FY 2014 – 15 Global clientele comprising several Fortune 500 Companies serviced across 60 centers worldwide
IndustriesWe Serve
Consumer Electronics& Technology
Consumer Packaged Goods
Telecom & Media Retail
BankingPublic Sector
Healthcare
Insurance
Core BusinessGlobal provider of industry specific business process services and end to end multi channel ‘consumer servicing’ services
OutperformingMarketplaceHGS has grown 10X in 10 years to over $450M revenue
Financial StabilityPublicly listed company controlled by a $50B conglomerate - financially sound, strong balance sheet and committed long term ownership structure
Long Term RelationshipsHeritage of growing long term client relationship based upon delivery value to our clients. 72 % of the clients are with HGS for more than 10 years.
Significant Local Operations52% of HGS’s revenue is delivered in 21 local delivery centers in NA and
7 in Europe and over 60% of our revenue is delivered domestically
Scale50,000+ employees with
60 centers located in
12 countries
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OUR ADVANTAGE
Global Scale & Seamless Execution
Processes, Governance & Innovation
Mind Set
Strong CRM & Technology
DNA
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CAPABILITIES & OFFERINGS
SOCIAL CRM
Social Response Online ReputationManagement
CAPABILITIES & OFFERINGSSTRATEGY & CONSULTING
DigitalTransformation
DigitalStrategy
Analytics ConversionOptimisation
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CAPABILITIES & OFFERINGSDIGITAL MARKETING
Social MediaMarketing
LeadGeneration
Search& Display
Mobile &Responsive Web
EcommercePortals
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CAPABILITIES & OFFERINGSCUSTOMER EXPERIENCE
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Digital Enablement Self Serve
Our clientsw w w . h g s i n t e r a c t i v e . c o m
Global awardsw w w . h g s i n t e r a c t i v e . c o m
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Thank You