http://www.flickr.com/photos/racecarphotos/310704585/

- The trick to forgetting the big picture is to look at everything close-up.

http://www.flickr.com/photos/wetwebwork/2847766967/

http://www.flickr.com/photos/carbonnyc/5757504378/

Kundens (brukerens) kontakt med virksomheten for å oppnå noe

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- Hvor starter jeg? - Dette virker umulig? - Jeg har ikke ressurser?

http://www.flickr.com/photos/mooglet/5383711721/

http://www.flickr.com/photos/89228431@N06/11221050956/in/photolist-i6yPvN

? **##%%!!!

http://www.flickr.com/photos/mdid/3636479381/

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