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PERSONALISATION Scott Thomson @sufood

Personalization - Data Driven Interactive & Adaptive Content

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There are more ways than ever before to use data & analytics to listen, predict, assemble and deliver all kinds of content in near real time to match the context and journey of customers and meet them where they are most engaged and most receptive to our messages.

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Page 1: Personalization - Data Driven Interactive & Adaptive Content

PERSONALISATION

Scott Thomson @sufood

Page 2: Personalization - Data Driven Interactive & Adaptive Content

IDENTIFICATION

WHAT I HAVE

WHAT I KNOW

WHO I AM

PIN Password

Page 3: Personalization - Data Driven Interactive & Adaptive Content

PERSONALIZATION

WHAT I HAVE (AND WHAT I DO WITH IT)

WHAT I KNOW (AND WHAT I

INTEND TO DO)

WHO I AM (AND HOW I

FIT IN THE WORLD)

Page 4: Personalization - Data Driven Interactive & Adaptive Content

CUSTOMER & CONTEXT

CUSTOMER

Page 5: Personalization - Data Driven Interactive & Adaptive Content

INTERFACE DEVICE

NETWORK

MEDIA COPY ADS

SCREEN K-BOARD SENSORS SYSTEM

S/W BATTERY

METHODS SPEED

STRENGTH COVERAGE

RANGE SERVICES PRICING

PERSONAL CONTEXT

SOCIAL CONTEXT

CONTACTS CALLS

MESSAGES SHARING CALENDAR ALARMS PLACES PHOTOS MUSIC VIDEOS BOOKS

PURCHASES

RELATIONS CULTURE VALUES

AGE GENDER

LIFE STAGE CAREER

ECONOMICS

OUR “DIGITAL EXHAUST” IS INCREASING RAPIDLY

Page 6: Personalization - Data Driven Interactive & Adaptive Content

HOME WORK

3rd PLACE SHOPS

TRANSPORT

4 ANONYMOUS LOCATIONS & TIMES

UNIQUELYIDs 95%

VECTOR & VELOCITY

PREDICT LIKELY DESTINATIONS

Page 7: Personalization - Data Driven Interactive & Adaptive Content

If moving, Show still

If still, Show moving

ENVIRONMENT & ENGAGEMENT

Page 8: Personalization - Data Driven Interactive & Adaptive Content

100s OF LISTINGS ON PAGE

THREE LISTINGS

HOW FILTERED? o  RELEVANCE? o  BUSINESS MODEL? o  GAMIFICATION?

CHOOSING THE BEST CONTENT

Page 9: Personalization - Data Driven Interactive & Adaptive Content

RESPONSIVE

ADAPTIVE

Page 10: Personalization - Data Driven Interactive & Adaptive Content

INTERACTIVE AUDIENCE

LAYERED CONTENT LISTEN

PREDICT

ASSEMBLE

DELIVER

CONTENT

INGEST ENCODE

CREATIVE

MARKETER

MEDIA

PUBLISHER

Page 11: Personalization - Data Driven Interactive & Adaptive Content

HOW TO GET STARTED? Best Practice vs Current

Rapid Pilots & Evidence Based

Benefits

Stakeholder Engagement

Lean Execution

RINSE

REPEAT