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Presentatie Martijn Arts

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Presentatie van Martijn Arts (Total Active Media) tijdens de tweede masterclass van start-up-wedstrijd The Challenge 2013/2014

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social media

2014Total Active Media | Total Identityir. Martijn Arts - [email protected]

7 januari 2014

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I am

@arts118

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©TOTAL ACTIVE MEDIA

TOTAL IDENTITY

4

ActivitiesPositioningProfiling

Founded 1963 TOTAL DESIGN

2000 changed nameTOTAL IDENTITY

GroupTOTAL IDENTITYTOTAL PUBLICTOTAL ACTIVE MEDIA ALLCOMMUNICATION SOFTWARE

No staff75

AreasConsultancyDesignPublishingInteractionPRCampaign

Network partnersCDRGrammaWirDesign

LocationsAmsterdamAntwerpBerlinBraunschweigDen HaagSeoul

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©TOTAL ACTIVE MEDIA

TOTAL ACTIVE MEDIA

ActivitiesInterface design Web technologyOnline conversion

AmbitionMappingMixingMoving people

Founded 1996 ZaPPWeRK

2007 changed nameTOTAL ACTIVE MEDIA

Pay-offChallenging ambition[NL Online Omdenken]

No staff21

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The multifaceted worldEl hexagon

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Kennis

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Kennis

person

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IDEN

TITY

Kennis

process

pers

on

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IDEN

TITY

Kennis

proc

ess

person

organization

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IDEN

TITY

Kennis

process

person

(online) means

orga

niza

tion

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IDEN

TITY

Kennis

process

pers

on

(onl

ine)

mea

ns

market

organization

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TITY

Kennis

proc

ess

person

contact

(online) means

mar

ket

organization

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action

desire

interest

attention

Kennis

personprocess co

ntac

t

(online) means

market

orga

niza

tion

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central

centraldecentral

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actio

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desi

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tere

stat

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ion

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on

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ine)

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market

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organization

unit

department / group

staff

Kennis

cent

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cent

ral

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ntra

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cent

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free

action

desireinterest

attention

organization

proc

ess

person

contact

mar

ket

(online) means

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site

brand(landingpages)

communities

social media

Kennis

orga

niza

tion

unit

de[a

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gro

upst

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act

market

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general public

target group

longtail

personalized

Kennis

site

bran

d(la

ndin

gpag

es)

com

mun

ities

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edia

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on

contact

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one2many(broadcast)

one2few

few2few

one2one

Kennis

gene

ral p

ublic

targ

et g

roup

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tail

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onal

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(landingpages)com

munities

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contact

mar

ket

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(online) means

person

proc

ess

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Kennis

central

central

decentral

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free

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desire

interest

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one2

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y(b

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longtailpersonalized

orga

niza

tion

unit

depa

rtm

ent /

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up

staf

f

person

process

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niza

tion

cont

act

market

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IDEN

TITY

Kennis

centraal

central

decentral

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action

desire

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one2

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up

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f

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process

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tion

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act

market

traditionalcommunication

passé?

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IDEN

TITY

Kennis

attention

person

centralcentral decentraldecentral

freeprocess

social media

(online) means

organization

unit

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orga

niza

tion

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act

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target groupp

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market

moderncommunicationuser-generated

hype?

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TITY

Kennis

centraal

central

decentral

decentral

free

action

desire

interest

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brands (landingpages)

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social media

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longtailpersonalized

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orat

eunit

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f

person

process

(online) means

orga

niza

tion

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act

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top-downcommunication

depa

rtm

ent /

gro

up

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IDEN

TITY

Kennis

free

attention

one2

one

social media

personalized

decentral

interest

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2few

communities

longtail

centraal

decentraal

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ss u

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(online) means

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y(b

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site general public

targeted communication

orga

niza

tion

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IDEN

TITY

Kennis

free

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one2

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personalized

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general public

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Kennis

vrij

attention

one2

one

social media

personal

central

central

decentral

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depa

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ent /

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upor

gani

zatio

n

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The outside worldLong tail and netnography

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In the beginning... there was television

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And then... there was marketing

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What now? Are we the masses or are we individuals?

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Grouped in smaller groups

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The Long Tail briefly explained

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How to know what group is best targeted?

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Netnography is truly knowing your market

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Zorg & Welzijn166.000

Techniek163.000

Economie157.000

Groen30.000

Know your general public

TECHCOLLEGE

CREATIVE COLLEGE

BUSINESS & ADMINISTRATION

COLLEGE

5500 leerlingen

1700 leerlingen

2200 leerlingen

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markt

Know their themes

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markt intern

Match those themes internally

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CORPORATE SPEELVELD

LANDELIJK SPEELVELD

SPEELVELD ROC MN

ORGANISATIE ROC MN

EXTERNE PLATFORMS

EXTERNE INFLUENCERS

INTERNE INFLUENCERS

INTERNE PLATFORMS

Research and describe the several groups

MEDEWERKERS UNITS / BEDRIJFSDELEN

DOELGROEPEN / PERSONA’S

POPULATIE / MARKT

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CORPORATE SPEELVELD

LANDELIJK SPEELVELD

SPEELVELD ROC MN

ORGANISATIE ROC MN

EXTERNE PLATFORMS

EXTERNE INFLUENCERS

INTERNE INFLUENCERS

INTERNE PLATFORMS

Create and maintain communities and fans

UNITS / BEDRIJFSDELEN

DOELGROEPEN / PERSONA’S

INTERNE PLATFORMS / CoP’S

EXTERNE PLATFORMS / COMMUNITIES

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CORPORATE SPEELVELD

LANDELIJK SPEELVELD

SPEELVELD ROC MN

ORGANISATIE ROC MN

EXTERNE PLATFORMS

EXTERNE INFLUENCERS

INTERNE INFLUENCERS

INTERNE PLATFORMS

WOM:Word Of Mouth

MLM:Multi-Level Marketing

Make contact: inside = outside

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CORPORATESPEELVELD

LANDELIJKSPEELVELD

SPEELVELDROC MN

ORGANISATIEROC MN

EXTERNEPLATFORMS

EXTERNEINFLUENCERS

INTERNEINFLUENCERS

INTERNEPLATFORMS

Platforms– www.rocmn.nl – ROC Intranet– www.sport.rocmn.nl– www.automotive.rocmn.nl– Leerdomein-portals in

oprichting Vavo Lyceum , Tech College, Bouw College, Beauty College, Business & Administration College, Horeca & Travel College, Welzijn College, Gezondheidszorg College, Veiligheid & Defensie College, ICT College en Creative College

Ambassadeurs

Leonard GelukVoorzitter CvB ROC MN 500+ connectiesLid Panel van Wijzen Onderwijsagenda.nl

Mohammed Sini 500+ connectiesVoorzitter Islam en Burgerschap, Influencer of the Year 2008, Officier in de Orde van Oranje Nassau

Jacob StuurwoldProgrammaleider internationaal netwerk

Paul LaaperDocent Horeca

Gemeenten en instanties – www.mboraad.nl– www.platformmidden-

nederland.nl– www.beteronderwijs-

nederland.nl– www.deonderwijsagenda.nl– www.rijksoverheid.nl– www.aanvalopschooluitval.nl– www.kijkoponderwijs.nl (over

onderwijs in utrecht)– www.platformbewegen-

ensport.nl (mbo)– www.hetplatform-

beroepsonderwijs.nl– www.cvicommunity.nl/home

Jongeren / scholieren– www.hu.nl

(Hogeschool Utrecht) – www.hku.nl (Hogeschool voor

de Kunsten Utrecht)– www.laks.nl – www.jong030.nl– www.uceestation.nl/utrecht– www.stoersteopleiding.nl– www.job.nl– www.roc.nl– www.tkmst.nl

Bedrijven– ROC MN Alumni – Linkedin

Group (24 members)

Belangrijkste thema’s – BBL – Uitval in het mbo– Veiligheid op school / mbo– Beroepsorientatie– Doorstroom hbo – Bereikbaarheid – Stage– Participatieonderwijs – Vakscholen

Concurrenten– ROC Asa– ROC van A’dam– A12– Rijn IJssel– ROC Rivor

Doelgroepen– Jongeren (Haal er uit wat er in

je zit)– Volwassenen (Meer kunnen

doen)– Bedrijven (Het beste naar

boven halen)– Decanen (Haal er uit wat er in

ze zit)– Gemeenten en instanties

(Meer doen en meedoen)

Totaal aantal ROC’s: Totaal aantal ROC-studenten:Waarvan BOL-studenten:Waarvan BBL-studenten: 25% = jonger dan 18 jaar 75%=ouder dan 18 jaar

Jongeren / scholierenBelangrijkste Hyves-groepen:– www.rocmnzenw.hyves.nl

1494 leden (Zorg & Welzijn)– ROC MN Amerikalaan, Utrecht

528 leden– ROC MN Unit Techniek &

Innovatie 87 leden– ROC MN Amersfoort 67 leden– ROC MN Nieuwegein 57 leden– ROC MN Recreatie 88 leden

Stakeholders– Linkedin Group ROC MN

90 leden (n.b.: er zijn in totaal 482 ROC

MN medewerkers actief op Linkedin)

Doelgroepen– Jongeren– Volwassenen– Bedrijven– Decanen– Gemeenten en instanties

Issues– schaalvergroting– fusies– het nieuwe leren– reorganisaties– marktwerking– ...

70

516.000

334.000

160.000

Guru’s

Rachel LinthorstRecruiter Trainees at Landal Greenparks 112 followers

Michiel van den AnkerLoopbaanbegeleider voorJongeren regio Utrecht 172 followers

Matthijs van de BosHRM-specialist

Lotte van OpstalUitblink-student Nederlandse Pop-Academie

Geke BuwaldaProjectleider Creatieve Industrie

Create an overview for yourself

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CORPORATESPEELVELD

LANDELIJKSPEELVELD

SPEELVELDROC MN

ORGANISATIEROC MN

EXTERNEPLATFORMS

EXTERNEINFLUENCERS

INTERNEINFLUENCERS

INTERNEPLATFORMS

Platforms– www.rocmn.nl – ROC Intranet– www.sport.rocmn.nl– www.automotive.rocmn.nl– Leerdomein-portals in

oprichting Vavo Lyceum , Tech College, Bouw College, Beauty College, Business & Administration College, Horeca & Travel College, Welzijn College, Gezondheidszorg College, Veiligheid & Defensie College, ICT College en Creative College

Ambassadeurs

Leonard GelukVoorzitter CvB ROC MN 500+ connectiesLid Panel van Wijzen Onderwijsagenda.nl

Mohammed Sini 500+ connectiesVoorzitter Islam en Burgerschap, Influencer of the Year 2008, Officier in de Orde van Oranje Nassau

Jacob StuurwoldProgrammaleider internationaal netwerk

Paul LaaperDocent Horeca

Gemeenten en instanties – www.mboraad.nl– www.platformmidden-

nederland.nl– www.beteronderwijs-

nederland.nl– www.deonderwijsagenda.nl– www.rijksoverheid.nl– www.aanvalopschooluitval.nl– www.kijkoponderwijs.nl (over

onderwijs in utrecht)– www.platformbewegen-

ensport.nl (mbo)– www.hetplatform-

beroepsonderwijs.nl– www.cvicommunity.nl/home

Jongeren / scholieren– www.hu.nl

(Hogeschool Utrecht) – www.hku.nl (Hogeschool voor

de Kunsten Utrecht)– www.laks.nl – www.jong030.nl– www.uceestation.nl/utrecht– www.stoersteopleiding.nl– www.job.nl– www.roc.nl– www.tkmst.nl

Bedrijven– ROC MN Alumni – Linkedin

Group (24 members)

Belangrijkste thema’s – BBL – Uitval in het mbo– Veiligheid op school / mbo– Beroepsorientatie– Doorstroom hbo – Bereikbaarheid – Stage– Participatieonderwijs – Vakscholen

Concurrenten– ROC Asa– ROC van A’dam– A12– Rijn IJssel– ROC Rivor

Doelgroepen– Jongeren (Haal er uit wat er in

je zit)– Volwassenen (Meer kunnen

doen)– Bedrijven (Het beste naar

boven halen)– Decanen (Haal er uit wat er in

ze zit)– Gemeenten en instanties

(Meer doen en meedoen)

Totaal aantal ROC’s: Totaal aantal ROC-studenten:Waarvan BOL-studenten:Waarvan BBL-studenten: 25% = jonger dan 18 jaar 75%=ouder dan 18 jaar

Jongeren / scholierenBelangrijkste Hyves-groepen:– www.rocmnzenw.hyves.nl

1494 leden (Zorg & Welzijn)– ROC MN Amerikalaan, Utrecht

528 leden– ROC MN Unit Techniek &

Innovatie 87 leden– ROC MN Amersfoort 67 leden– ROC MN Nieuwegein 57 leden– ROC MN Recreatie 88 leden

Stakeholders– Linkedin Group ROC MN

90 leden (n.b.: er zijn in totaal 482 ROC

MN medewerkers actief op Linkedin)

Doelgroepen– Jongeren– Volwassenen– Bedrijven– Decanen– Gemeenten en instanties

Issues– schaalvergroting– fusies– het nieuwe leren– reorganisaties– marktwerking– ...

70

516.000

334.000

160.000

Guru’s

Rachel LinthorstRecruiter Trainees at Landal Greenparks 112 followers

Michiel van den AnkerLoopbaanbegeleider voorJongeren regio Utrecht 172 followers

Matthijs van de BosHRM-specialist

Lotte van OpstalUitblink-student Nederlandse Pop-Academie

Geke BuwaldaProjectleider Creatieve Industrie

And keep on working on it!

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Netnografie De lagen in marketing-communicatie betreffen (1) corporate speelveld, (2) organisatie ROC MN, (3) interne platforms, (4) interne influencers - ambassadeurs, (5) externe influencers - guru’s, (6) externe platforms, (7) speelveld ROC MN en (8) het landelijk speelveld.

Thema’s en actualiteiten uit de samenleving worden gefilterd van buitenuit door concurrenten en doelgroepen, wat leidt tot bepaalde platforms. Bij deze externe platforms vormen guru’s weer invloedrijke link met ambassadeurs van het ROC MN, die op zijn beurt weer thema’s doorvoert in de organisatie tot op corporate niveau.

Thema’sVSV en verzuimCollege invoering: kleinschalig onderwijs/vakschoolVeiligheid op schoolStageplaatsen MBODoorlopende leerlijnenAanbod Nederlands en Engels MBO (coaching/tandemleren, maatjesproject, examinering)LoopbaanbegeleidingHUisvesting en bereikbaarheidBezuinigingen door 30+ maatregelLevenlang lerenSamenwerken met maatschappelijke partners (bedrijven, non-profit, organisaties, overheden, scholen, etc.)Focus (intern)Participatieonderwijs

Zorg & Welzijn166.000

Techniek163.000

Economie157.000

Groen30.000

TECHCOLLEGE

CREATIVE COLLEGE

BUSINESS & ADMINISTRATION

COLLEGE

5500 leerlingen

1700 leerlingen

2200 leerlingen

Netnografie ROC Midden Nederland

CORPORATE SPEELVELD

LANDELIJK SPEELVELD

SPEELVELD ROC MN

ORGANISATIE ROC MN

EXTERNE PLATFORMS

EXTERNE INFLUENCERS

INTERNE INFLUENCERS

INTERNE PLATFORMS

WOM:Word Of Mouth

MLM:Multi-Level Marketing

CORPORATE SPEELVELD

LANDELIJK SPEELVELD

SPEELVELD ROC MN

ORGANISATIE ROC MN

EXTERNE PLATFORMS

EXTERNE INFLUENCERS

INTERNE INFLUENCERS

INTERNE PLATFORMS

publiekdoelgroepentangeledcorporate

CORPORATE SPEELVELD

LANDELIJK SPEELVELD

SPEELVELD ROC MN

ORGANISATIE ROC MN

EXTERNE PLATFORMS

EXTERNE INFLUENCERS

INTERNE INFLUENCERS

INTERNE PLATFORMS

longtail platforms adaptive cap:‘learning organisation’

‘communities of practice’

WOM / MUM

Moderne ontwikkelingen

Klassiek modelCORPORATESPEELVELD

LANDELIJKSPEELVELD

SPEELVELDROC MN

ORGANISATIEROC MN

EXTERNEPLATFORMS

EXTERNEINFLUENCERS

INTERNEINFLUENCERS

INTERNEPLATFORMS

Totaal aantal leerlingen: 26.000 ROC MN = sterk in Beroeps Begeleidende Leerweg (BBL=4 dagen leren, 1 dag werken)

Verdeling leerdomeinen/sectoren (landelijk)

Hoeveelheid leerlingen (ROC MN)

Platforms– www.rocmn.nl – ROC Intranet– www.sport.rocmn.nl– www.automotive.rocmn.nl– Leerdomein-portals in

oprichting Vavo Lyceum , Tech College, Bouw College, Beauty College, Business & Administration College, Horeca & Travel College, Welzijn College, Gezondheidszorg College, Veiligheid & Defensie College, ICT College en Creative College

Ambassadeurs

Leonard GelukVoorzitter CvB ROC MN 500+ connectiesLid Panel van Wijzen Onderwijsagenda.nl

Mohammed Sini 500+ connectiesVoorzitter Islam en Burgerschap, Influencer of the Year 2008, Officier in de Orde van Oranje Nassau

Jacob StuurwoldProgrammaleider internationaal netwerk

Paul LaaperDocent Horeca

Gemeenten en instanties – www.mboraad.nl– www.platformmidden-

nederland.nl– www.beteronderwijs-

nederland.nl– www.deonderwijsagenda.nl– www.rijksoverheid.nl– www.aanvalopschooluitval.nl– www.kijkoponderwijs.nl (over

onderwijs in utrecht)– www.platformbewegen-

ensport.nl (mbo)– www.hetplatform-

beroepsonderwijs.nl– www.cvicommunity.nl/home

Jongeren / scholieren– www.hu.nl

(Hogeschool Utrecht) – www.hku.nl (Hogeschool voor

de Kunsten Utrecht)– www.laks.nl – www.jong030.nl– www.uceestation.nl/utrecht– www.stoersteopleiding.nl– www.job.nl– www.roc.nl– www.tkmst.nl

Bedrijven– ROC MN Alumni – Linkedin

Group (24 members)

Belangrijkste thema’s – BBL – Uitval in het mbo– Veiligheid op school / mbo– Beroepsorientatie– Doorstroom hbo – Bereikbaarheid – Stage– Participatieonderwijs – Vakscholen

Concurrenten– ROC Asa– ROC van A’dam– A12– Rijn IJssel– ROC Rivor

Doelgroepen– Jongeren (Haal er uit wat er in

je zit)– Volwassenen (Meer kunnen

doen)– Bedrijven (Het beste naar

boven halen)– Decanen (Haal er uit wat er in

ze zit)– Gemeenten en instanties

(Meer doen en meedoen)

Totaal aantal ROC’s: Totaal aantal ROC-studenten:Waarvan BOL-studenten:Waarvan BBL-studenten: 25% = jonger dan 18 jaar 75%=ouder dan 18 jaar

Jongeren / scholierenBelangrijkste Hyves-groepen:– www.rocmnzenw.hyves.nl

1494 leden (Zorg & Welzijn)– ROC MN Amerikalaan, Utrecht

528 leden– ROC MN Unit Techniek &

Innovatie 87 leden– ROC MN Amersfoort 67 leden– ROC MN Nieuwegein 57 leden– ROC MN Recreatie 88 leden

Stakeholders– Linkedin Group ROC MN

90 leden (n.b.: er zijn in totaal 482 ROC

MN medewerkers actief op Linkedin)

Doelgroepen– Jongeren– Volwassenen– Bedrijven– Decanen– Gemeenten en instanties

Issues– schaalvergroting– fusies– het nieuwe leren– reorganisaties– marktwerking– ...

70

516.000

334.000

160.000

Guru’s

Rachel LinthorstRecruiter Trainees at Landal Greenparks 112 followers

Michiel van den AnkerLoopbaanbegeleider voorJongeren regio Utrecht 172 followers

Matthijs van de BosHRM-specialist

Lotte van OpstalUitblink-student Nederlandse Pop-Academie

Geke BuwaldaProjectleider Creatieve Industrie

20011|NetnografieROC Midden NederlandAmsterdam, Nederland

www.totalactivemedia.nl TOTAL ACTIVE MEDIA

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My worldCommunication = innovation

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RULER OF ONLINE DNA

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ONLINE DNA VAN MARTIJN ARTS

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PASSIVE USEACTIVE USE

ONLINE DNA VAN MARTIJN ARTS

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2 3 4 5 6 7 8 9

PASSIVE USEACTIVE USE

ONLINE DNA VAN MARTIJN ARTS

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PASSIVE USEACTIVE USE

5:9

ONLINE DNA VAN MARTIJN ARTS

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social networks social media

filesharing

aggregatiemessagingsources

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networks media

filesharing

aggregationmessaging

sourcesYou

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networks media

aggregation

sourcesYou

filesharing

messaging

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processinnovation

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processinnovation

Phase 1.IntelligenceTraditionally desk research is done. Online research is now common, looking for data and new developments. Talking to others, calling and emailing helps to get to know “what’s new”.

Phase 2.NetworkFor each innovation and communication goal a network or target audience needs to be identified. Also, the staff needs to be examined. Traditionally external market research is done and CRM and database marketing is used.

Phase 3.OperationPractical operation normally is not connected woth the communication department. Everybody works with their own tools. Some standard like Microsoft Office. Other tools are more speacialized.

Phase 4.PublicationAfter finishing work, the result needs to be published and archived. Normally people store data on the company network. Publication is only for those who are involved.

Phase 5.DialogueDialogue is necessary to improve. This holds also for all publications. Traditionally people communicate with collegues of with others, e.g. on formal events.

Phase 6.EvaluationEvaluation is often forgotten. This is a shame because evaluation generates a lot of intelligence that is necessary for future processes. Traditionally evaluation was done by periodical market research.

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Quadrant 1.Explore “dromer”Kolb called this style 'Diverging' because these people perform better in situations that require ideas-generation, for example, brainstorming. People with a Diverging learning style like to gather information. They are interested in people and tend to be imaginative and emotional. People with the Diverging style prefer to work in groups, to listen with an open mind and to receive personal feedback.

conceptualization experience

experientation

reflexion

Quadrant 4. Act “doener”People with an Accommodating learning style will tend to rely on others for information than carry out their own analysis. This learning style is prevalent and useful in roles requiring action and initiative. People with an Accommodating learning style prefer to work in teams to complete tasks. They set targets and actively work in the field trying different ways to achieve an objective.

Quadrant 2.Analysis “denker”People with an Assimilating learning style are less focused on people and more interested in ideas and abstract concepts. People with this style are more attracted to logically sound theories than approaches based on practical value. These learning style people is important for effectiveness in information and science careers. In formal learning situations, people with this style prefer readings, lectures, exploring analytical models, and having time to think things through.

Quadrant 3.Decide “beslisser”People with a Converging learning style are best at finding practical uses for ideas and theories. They can solve problems and make decisions by finding solutions to questions and problems. People with a Converging learning style are more attracted to technical tasks and problems than social or interpersonal issues. A Converging learning style enables specialist and technology abilities. People with a Converging style like to experiment with new ideas, to simulate, and to work with practical applications..

Test. Learning styles

Kolbs Learning Styles www.vergouwenoverduin.nl/Testen_Kolbtest.htmlwww.123test.nl/leerstijl

learningKolb’s

Styles

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Google AlertsDeliciousStumbleUponDigg

LinkedIn Facebook HyvesNing

Google DocsWeShare (dropbox)iGoogleTWiki

Slideshare (prezi)YouTube (Flickr)WordPress (blogger)Scribd (docstoc)

TwitterGoogleWaveSocializrLinkedIn Groups

Google AnalyticsTwittercounterUnilyzerScoutlabs

processinnovation

publishing operation

network

intelligenceevaluation

dialogue

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publishing operation

network

intelligenceevaluation

dialogue

Overview ofSocial Mediaplotted in an innovation process

The innovation process is used in this graph to plot all analyzed social media services. The phases in an innovation process are (1) intelligence, (2) network, (3) operation, (4) publishing, (5) dialogue and (6) evaluation. In every sextant at least four social media services are visible. Some of these services can be extended to other quadrants too. Therefore, some services cover more that one sextant. A complete social media mix covers all sextants with services that you REALLY use, as well as your target audience.

Google Alerts

Delicious

StumbleUpon

Digg

LinkedIn

Facebook

Hyves

Ning

Google Docs

WeShare (dropbox)

iGoogle

TWiki

Slideshare (prezi)

WordPress

YouTube

Scribd

Twitter

GoogleWave

Socializr

LinkedIn Groups

Google Analytics

Twittercounter

Unilyzer

Scoutlabs

GOOGLE ALERTS

DELICIOUS

DIGG

STUMBLEUPON

NING

FACEBOOK

LINKEDIN

HYVES

SCRIBD

SLIDESHARE

UNILYZER

SCOUTLABS

TWITTERCOUNTER

GOOGLE ANALYTICS

WORDPRESS

YOUTUBE

GOOGLE WAVE

TWITTER

LINKEDIN GROUPS

SOCIALIZRGOOGLE DOCS

WESHARE

TWIKIIGOOGLE

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publishing operation

network

intelligenceevaluation

dialogue

GOOGLE ALERTS

DELICIOUS

DIGG

STUMBLEUPON

NING

FACEBOOK

LINKEDIN

HYVES

SCRIBD

SLIDESHARE

UNILYZER

SCOUTLABS

TWITTERCOUNTER

GOOGLE ANALYTICS

WORDPRESS

YOUTUBE

GOOGLE WAVE

TWITTER

LINKEDIN GROUPS

SOCIALIZRGOOGLE DOCS

WESHARE

TWIKIIGOOGLEdo

decide

thinkdream

www.vergouwenoverduin.nl/Testen_Kolbtest.html

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publishing operation

network

intelligenceevaluation

dialogue

Overview ofSocial Mediaplotted in an innovation process

The innovation process is used in this graph to plot all analyzed social media services. The phases in an innovation process are (1) intelligence, (2) network, (3) operation, (4) publishing, (5) dialogue and (6) evaluation. In every sextant at least four social media services are visible. Some of these services can be extended to other quadrants too. Therefore, some services cover more that one sextant. A complete social media mix covers all sextants with services that you REALLY use, as well as your target audience.

Google Alerts

Delicious

StumbleUpon

Digg

LinkedIn

Facebook

Hyves

Ning

Google Docs

WeShare (dropbox)

iGoogle

TWiki

Slideshare (prezi)

WordPress

YouTube

Scribd

Twitter

GoogleWave

Socializr

LinkedIn Groups

Google Analytics

Twittercounter

Unilyzer

Scoutlabs

GOOGLE ALERTS

DELICIOUS

DIGG

STUMBLEUPON

NING

FACEBOOK

LINKEDIN

HYVES

SCRIBD

SLIDESHARE

UNILYZER

SCOUTLABS

TWITTERCOUNTER

GOOGLE ANALYTICS

WORDPRESS

YOUTUBE

GOOGLE WAVE

TWITTER

LINKEDIN GROUPS

SOCIALIZRGOOGLE DOCSWESHARETWIKIIGOOGLE

Phase 2. NetworkLinkedInSocial network. Used mainly by professionals above 30 years old. Integrates well with other social media like Twitter, Slideshare and Wordpress.

Todo’s- Update your profile until at least 80%- Mention project / company well- Organize LinkedIn- Ask for recommendations- Start a LinkedIn Group- Apply for all applicable LinkedIn Groups- Integrate Slidehare in LinkedIn- Use LinkedIn for finding professionals

Phase 3. OperationiGooglePersonalized overview of news and functionalities (RSS and gadgets). Used as startpage of the browser.

Todo’s- Start an iGoogle page- Start with all applicable RSS feeds- Integrate Google Alerts, Twitter, Slideshare- Integrate Google Docs & Spreadsheets- Find suitable simple gadgets (e.g. translate)

Phase 4. PublishingSlideshareWebsite aon which slides (Powerpoint, PDF et cetera) are published. Can be used for inspiration as well as publishing or archiving presentations.

Todo’s- Make a profile / complete until at least 80%- Upload a slide completely (use keywords)- Integrate slideshare in LinkedIn / iGoogle

Phase 5. DialogueTwitterWebservice used for notifications of 140 characters to followers. Can be integrated in other social network sites. Also, social media site tweet new favorites and posts.

Todo’s- Make a profile / complete until at least 80%- Follow all familiar persons (from project)- Follow people from competition / critics- Integrate Twitter in iGoogle- Use Shareoholic in browser for fast tweets- Try to find something that doesn’t take time- Try Twittercounter and see what works

Phase 6. EvaluationUnilyzerSocial media and internet marketing software. Designed as a dashboard, showing your performance on all social media en social networks.

Todo’s- Start using Unilyzer- Take time to set it up - make it good!- Integrate in iGoogle (if possible)

Phase 1. IntelligenceGoogle AlertsWebservice that sends a mail with links that mentioned the entered searchstring.

Todo’s- Define at least 5 keywords- Start with project name or company name- Follow up on all leads- Integrate in iGoogle- Learn and end with 10 valuable keywords

Corporate Social Media default professional social media mix

For further assistance please call or e-mail Martijn Arts ([email protected] or +31 6 21267898) or go to Total Active Media ( www.totalactivemedia.nl or + 31 20 750 9450)

Phase 2. NetworkLinkedInSocial network. Used mainly by professionals above 30 years old. Integrates well with other social media like Twitter, Slideshare and Wordpress.

Todo’s- Update your profile until at least 80%- Mention project / company well- Organize LinkedIn and start a Group- Try to find applicable LinedIn Groups- Search for LinkedIn as referrer to own site

Phase 2. NetworkFacebookThe largest social network in the world. If Facebook was a country it would be the third in the world.

Todo’s- Look at existing Facebook gadgets and learn- Try to find applicable Facebook Groups- If suitable, create a Facebook Group- Search for Facebook as referrer to own site

Phase 4. PublishingYouTubeA video sharing website on which users can upload and share videos.

Todo’s- Make an account and collect favorites- Analyze successful videos (target audience)- Click on suggested videos daily- Make your own video and upload (try it!)- Try also VIMEO- If applicable create a channel

Phase 5. DialogueTwitterWebservice used for notifications of 140 characters to followers. Can be integrated in other social network sites. Also, social media site tweet new favorites and posts.

Todo’s- Make a profile / complete until at least 80%- Follow all familiar persons (from project)- Follow people from competition / critics- Integrate Twitter in iGoogle- Use Shareoholic in browser for fast tweets- Try to find something that doesn’t take time- Try Twittercounter and see what works

Phase 6. EvaluationScoutlabsSocial media dashboard to track and analyse marketing data of social network tools

Todo’s- Start using Scoutlabs (30 day trial)- Take time to set it up - make it good!- Analyze at least every day 5 minutes- Make a full analysis after 30 days- Buy Scoutlabs if experience is positive

Phase 2. NetworkHyvesA free Dutch social networking site. The focus of this website is on keeping in touch with existing friends and making new friends. It is comparable with other social networking sites.

Todo’s- Look at existing Hyves gadgets and learn- Try to find applicable hyves- If suitable, create a hyve- Search for hyves as referrer to your site

Campaign Social Media default professional social media mix

For further assistance please call or e-mail Martijn Arts ([email protected] or +31 6 21267898) or go to Total Active Media ( www.totalactivemedia.nl or + 31 20 750 9450)

Phase 2. NetworkLinkedInSocial network. Used mainly by professionals above 30 years old. Integrates well with other social media like Twitter, Slideshare and Wordpress.

Todo’s- Update your profile until at least 80%- Mention project / company well- Organize LinkedIn- Ask for recommendations- Start a LinkedIn Group- Apply for all applicable LinkedIn Groups- Integrate Slidehare in LinkedIn- Use LinkedIn for finding professionals

Phase 4. PublishingSlidesharea business media site for sharing presentations, documents and pdfs with a professional community that regularly comments, favorites and downloads content.

Todo’s- Make a profile / complete until at least 80%- Upload a slide completely (use keywords)- Integrate slideshare in LinkedIn / iGoogle

Phase 4. PublishingWordpressAn open source blog publishing application powered by PHP and MySQL which can also be used for content management.

Todo’s- Write a blog and send it to relevant blogs- Try to become a blogger for di!erent blogs- Blog article at least once every fortnight- Integrate blogs on corporate website- Use Shareoholic for easier meso-blogging- Open a blog on wordpres.com, blogger or...

Phase 5. DialogueTwitterWebservice used for notifications of 140 characters to followers. Can be integrated in other social network sites. Also, social media site tweet new favorites and posts.

Todo’s- Make a profile / complete until at least 80%- Follow all familiar persons (from project)- Follow people from competition / critics- Integrate Twitter in iGoogle- Use Shareoholic in browser for fast tweets- Try to find something that doesn’t take time- Try Twittercounter and see what works

Phase 6. EvaluationGoogle AnalyticsA free service o!ered by Google that generates detailed statistics about the visitors to a website.

Todo’s- Start using Google Analytics (its free!)- Take time to set it up - make it good!- Analyze at least every day 5 minutes- Make a full analysis after 30 days- Buy Scoutlabs if experience is positive

Phase 1. IntelligenceDiggsocial news website made for people to discover and share content from anywhere on the Internet, by submitting links and stories, and voting and commenting on submitted links and stories.

Todo’s- Follow Digg homepage at least once a day- Make an account and personalize- Integrate Digg RSS in iGoogle- Search for othe news RSS feeds- Integrate also othe feeds in iGoogle

Publishing Social Media default professional social media mix

For further assistance please call or e-mail Martijn Arts ([email protected] or +31 6 21267898) or go to Total Active Media ( www.totalactivemedia.nl or + 31 20 750 9450)

Bebo

Cloob (IR)

CyWorld (SKorea)

Draugiem.lv

Facebook

Faces.md \ Impulse.bg

Friendster

Hi-5

Hyves (NL)

IRC Galleria (FI)

Iwiw.hu (HU)

Lide (CZ)

Mixi

Myspace

Nasza-Klasa (PL)

Netlog (SI)

One.it

Orkut

Perfspot

Skyrock

StudiVZ

Tuenti (SP)

V Kontakte

Wretch (TW)

Xiaonei

www.oxyweb.co.uk

October2008

Overview ofSocial Networksplotted on a world map

The data shows the highest ranking social network for each country by tra"c, not by members, page views or any other method. Data was taken from Alexa.com on 16th of oktober 2008. Alexa data comes from userswho have an Alexa toolbar as well as“data obtained from other diverse tra"c data sources” - Alexa.com.

Countries in grey do not have data available and for a few countries it was di"cult to identiy local social networks and therefor were omitted from the map.

Upload photos onlne

Uploaded a video onlne

Manage a social network profile

Written your own blog

Use micro-blogging webservice

November2009

Social Web Involvementin the Netherlands

Flickr is ranked #5 (20)*YouTube is ranked #5 (3)*LinkedIn is ranked #1 (12) Blogging is not in top10Twitter is ranked #10 (13)

* in World Traffic Rank (general ranking in Netherlands)

March2010

Netherlands

Overview ofSocial WebInvolvementplotted on a world map

The map provides a global snapshot of active social web involvement by market. The charts show the percentages those who are active by each form of social involvement. The size of the arch’s, represents the audience volume in millions. Visit globalwebindex.net to #nd the reasons behind the trends, how di!erent demograhics are involved, what motivates web users to get online and the quanti#cation of how brandsshould be active in social media.

Countries in grey do not have data available and for a few countries it was di"cult to identiy local social networks and therefor were omitted from the map.

More about the studyGlobal web index interviewed 32.000 web users in the 16 countries represented in this chart to provide a unique international perspective on web behaviour and social media involvement across the world. More importantly, Social Web Inex explored the impact on consumer behaviour, the power of social communications and the role for brands. The Global Web Inex was created by trendstream in partnership with Lightspeed research

Forrester research

Creators

Critics

Collectors

Joiners

Spectators

Inactives

0

February2008

Overview ofAge and activitywhat people are doing and who participates

This graph shows people by their activity and age group. Creators publish Web pages, write blogs, upload a video to sites like YouTube. Critics comment on blogs and posts ratings and reviews.Collectors use Really Simple Sindication (RSS) and tag Web pages to gather information. Joiners use social networking sites. Spectators read blogs, watch peer-generated videos, and listen to podcasts, Inactives are online but don’t yet participate in any form of social media.

Countries in grey do not have data available and for a few countries it was di"cult to identiy local social networks and therefor were omitted from the map.

More about the studyGlobal web index interviewed 32.000 web users in the 16 countries represented in this chart to provide a unique international perspective on web behaviour and social media involvement across the world. More importantly, Social Web Inex explored the impact on consumer behaviour, the power of social communications and the role for brands. The Global Web Inex was created by trendstream in partnership with Lightspeed research

October2009

50 57 57 59

4

3 3

16 31

28 16

4

18 7

14 20

14 12

3

15 10

17 25

20 10

3

11 8

16 29

20 11

11 18

23 23

16 10

7 22

36 18

12 5

13 34

28 14

8 3

13 30

27 16

10 4

4 9

34 37

16

22 14

36 20

8

17 10

48 18

7

12 9

47 24

8

90 64 64 72

14 M, 31 M6,1%, 2,4%800 M, 1,4 B85 M, 160 M6, 5.19:40, 9:00

110 M, 370 M45,6%, 28,8%52 B, 160 B3.1 B, 8.7 B28, 2320:00, 23:20,

5.6 M, 18 M10.1 %, 5.1%250 M, 650 M28 M, 74 M5, 4.111:40, 11:40

24 M, 66 M10,1%, 5.1%2.1 B, 4 B270 M, 550 M611 8.312:10, 11:40

Unique visitors:Reach:

Page views:Total visits:

Avg. visits per visitor:Avg. time on site:

Masters degree:Bachalors degree:

Some college:High school:

Less than HS diploma:

$ 0 - $ 25k:$ 25 - $ 50k:$ 50 - $ 75k:

$ 75 - $ 100k:$ 100 - $ 150k:

> $ 150k:

> 65:55 - 64:45 - 54:35 - 44:25 - 34:18 - 24

0 - 17

% women

% without children

Overview ofDemographicsDemographics of a fewmajor social networks

This graph shows the demograph-ics of four commonly used professional and semi professional social networks. All statistics are from Google Ad Planner and have been copied from a blog post of briansolis.com.

Countries in grey do not have data available and for a few countries it was di"cult to identiy local social networks and therefor were omitted from the map.

More about the studyGlobal web index interviewed 32.000 web users in the 16 countries represented in this chart to provide a unique international perspective on web behaviour and social media involvement across the world. More importantly, Social Web Inex explored the impact on consumer behaviour, the power of social communications and the role for brands. The Global Web Inex was created by trendstream in partnership with Lightspeed research

InformationisBeautiful.net

October2009

Overview ofGender BalanceChicks rule!

This graph shows the gender balance on social networking websites. Only one social networking website is a patriarchy, namely Digg. LinkedIn, YouTube, deviantART and Delicious are equalities and all (12) others are matriarchies.

This graph is based on US gender #gures and worldwide tra"c #gures.

* M = million more monthly female of male visitors

Countries in grey do not have data available and for a few countries it was di"cult to identiy local social networks and therefor were omitted from the map.

More about the studyGlobal web index interviewed 32.000 web users in the 16 countries represented in this chart to provide a unique international perspective on web behaviour and social media involvement across the world. More importantly, Social Web Inex explored the impact on consumer behaviour, the power of social communications and the role for brands. The Global Web Inex was created by trendstream in partnership with Lightspeed research

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IDEN

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Communication = innovation

@arts118

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Udated automatically by:

and therefore indexed

Published manually to:

personal section; 18 followers

Published automatically on:

pers. profile; 458 connections

Published automatically on:

personal profile; 76 followers

Published manually to:

embedded the slideshare

Posted manually to:

personal section; 403 followers

Manually actions by:e-mail and iPhonecontacted (5) opinion leaders

Published by others to:totalactivemedia.nlcontacted opinion leaders

Published by others to:

homepage - featured section

Posted manually to:

personal section; 403 followers

Manually actions by:e-mail (signature)reaching customers / partners

Posted manually to:

personal section; 403 followers

Posted by others to:

retweeted multiple times

Published by others to:

home - most tweeted section

Manually actions by others:embedded in blogs23 embeds

Posted by others to:

retweeted multiple times

RESULTS5144 views on slideshare49 favs on slideshare26 embeds via slideshare4 times most tweeted on slideshare1 time posted as featured on slideshare> 1.500 times viewed on Frankwatching3 x as much views on totalactivemedia.nl

four new customers

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WIKIPEDIA ENTRY BY MARTIJN ARTS

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offline2014Total Active Media | Total Identityir. Martijn Arts - [email protected]