105
(c)Institute of Product Leadership PRODUCT MARKETING WORKSHOP Building the right GotoMarket for Startups Pinkesh Shah, Faculty Institute of Product Leadership www.productleadership.com

Product Marketing Workshop: Building the right GotoMarket for Startups

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Page 1: Product Marketing Workshop: Building the right GotoMarket for Startups

(c)Institute of Product Leadership

PRODUCT MARKETING WORKSHOPBuilding the right GotoMarket for Startups

Pinkesh Shah Faculty Institute of Product Leadershipwwwproductleadershipcom

(c)Institute of Product Leadership

IPL Koramangala Campus Bangalore India

PES UniversityBangalore India

SF State UniversitySan Francisco USA

1000+ Alumni (IPLites) across 220+ Companies since 2012

Rutgers Center of Innovation NJ USA

GLOBAL CAMPUS LOCATIONSCORPORATE ENGAGEMENTS

ABOUT THE INSTITUTEB-school for Product Innovators

Executive MBA (18 months) | Product Leadership Bootcamp (20 weeks)| WorkshopCertification Programs

Pinkesh ShahProduct Management PracticeInstitute of Product Leadership

Product Leadership RolesVP Product Mgmt McAfee USA15 years in Product Industry

Angel InvestorFoodie

Pinkesh Shahpshahipleduin

Connect on LinkedIn

Connect with your customers to deliver delight

Institute of Product Leadership

wwwproductleadershipcom

What next1 Leverage the Product Leaders Network

LinkedIn Meetups2 Leverage Resources

Webinars Materials Templates3 Leverage the Open Source Initiatives

Mentor Connect PLF conferences Productathons

wwwproductleadershipcomprodevents

What will we discuss Product Management Pre-

Requsites Value Proposition Framework Defining GotoMarket Product Positioning Lead Generation Sales Cycle Mapping Tools

ChhotaTummycom is an online food delivery system for kids

Case StudyActive Challenge

80316 Confidential (c) IPLInstitute of Product Leadership 8

CUSTOMER DEVELOPMENT MODEL

Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay

Do we have a solution to this problem

Product-Market FitDoes our productsolution solve the problem in a compelling way

Does it address the painsgains of a segment in the market

Start of ExecutionBuild end-user demand and drive into sales channel to scale the business

Scaling the OrganizationFocus on executing the model and expansion

Customer vs Product Development

90316 Confidential (c) IPL

WHERE ARE YOU IN YOUR STARTUP JOURNEY

Get out of the building

Run experiments to test hypotheses

Start building user demand and enable channels sales

Execute validated business model

Relationship based Marketing

First 100 Customers

Growth Hacking

Multi Channel Marketing

We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals

Before We Get Started

Approach is HandsOn

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VALUE PROPOSITION DESIGN

Source businessmodelgenerationcom

Business Model Canvas ndash Alex Osterwalder

>

120316 Confidential (c) IPL

Mini canvas

bull For whom are we creating valuebull Who are our most important

customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform

bull What value do we deliverbull Which one are we solvingbull What bundle of

productsservices are we offering to each segment

bull Which customer needs are we satisfying

bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility

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DISCOVERY TECHNIQUEValue Proposition Design

Jobstobedoneorg

Whats in for me

Value Proposition can be

Pain KillersAntiVirus cleans the infection and reduces downtime by 20

Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales

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CUSTOMER PROFILE MAP

CUSTOMER JOBSWhat are they trying to do

PAINSBad outcomes risks challenges related to jobs

GAINSOutcomes customers want to achieve or benefits they seek

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Revenue StreamsHow do you Get Currency

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Revenue Model =

the strategy the company uses to generate cash from

each customer segment

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Pricing Model =

the tactics you use to set the price in each customer

segment

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Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

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1 Subscription Feebull Fee for continuous access to a service

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2 Usage fee

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3 Asset Salebull Sale of ownership right to a product

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4 Leasing Rentingbull Fee for temporary access to a good or service

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5 Licensingbull Fee for use of some IP (including software)

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5 Licensing OEM

Step1 Step2 Your product Step 3

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6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

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7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

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8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

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9 Affiliate revenue

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10 Razor blade model

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10 Razor blade model

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11 Open Source

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12 Selling data

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12 Selling data

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13 Co Creation

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14 Per Module or Per Feature

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Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

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Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

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GO TO MARKET

0316 40

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GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

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PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

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EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

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520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

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How do you get there

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POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

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Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

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Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

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GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

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MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

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When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

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Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

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PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

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POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

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Lots of Mediocre Messaging is out there

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Even big brands get it wrong ndash all the time

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BETTER EXAMPLE

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POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

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DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

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LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 2: Product Marketing Workshop: Building the right GotoMarket for Startups

(c)Institute of Product Leadership

IPL Koramangala Campus Bangalore India

PES UniversityBangalore India

SF State UniversitySan Francisco USA

1000+ Alumni (IPLites) across 220+ Companies since 2012

Rutgers Center of Innovation NJ USA

GLOBAL CAMPUS LOCATIONSCORPORATE ENGAGEMENTS

ABOUT THE INSTITUTEB-school for Product Innovators

Executive MBA (18 months) | Product Leadership Bootcamp (20 weeks)| WorkshopCertification Programs

Pinkesh ShahProduct Management PracticeInstitute of Product Leadership

Product Leadership RolesVP Product Mgmt McAfee USA15 years in Product Industry

Angel InvestorFoodie

Pinkesh Shahpshahipleduin

Connect on LinkedIn

Connect with your customers to deliver delight

Institute of Product Leadership

wwwproductleadershipcom

What next1 Leverage the Product Leaders Network

LinkedIn Meetups2 Leverage Resources

Webinars Materials Templates3 Leverage the Open Source Initiatives

Mentor Connect PLF conferences Productathons

wwwproductleadershipcomprodevents

What will we discuss Product Management Pre-

Requsites Value Proposition Framework Defining GotoMarket Product Positioning Lead Generation Sales Cycle Mapping Tools

ChhotaTummycom is an online food delivery system for kids

Case StudyActive Challenge

80316 Confidential (c) IPLInstitute of Product Leadership 8

CUSTOMER DEVELOPMENT MODEL

Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay

Do we have a solution to this problem

Product-Market FitDoes our productsolution solve the problem in a compelling way

Does it address the painsgains of a segment in the market

Start of ExecutionBuild end-user demand and drive into sales channel to scale the business

Scaling the OrganizationFocus on executing the model and expansion

Customer vs Product Development

90316 Confidential (c) IPL

WHERE ARE YOU IN YOUR STARTUP JOURNEY

Get out of the building

Run experiments to test hypotheses

Start building user demand and enable channels sales

Execute validated business model

Relationship based Marketing

First 100 Customers

Growth Hacking

Multi Channel Marketing

We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals

Before We Get Started

Approach is HandsOn

110316 Confidential (c) IPL

VALUE PROPOSITION DESIGN

Source businessmodelgenerationcom

Business Model Canvas ndash Alex Osterwalder

>

120316 Confidential (c) IPL

Mini canvas

bull For whom are we creating valuebull Who are our most important

customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform

bull What value do we deliverbull Which one are we solvingbull What bundle of

productsservices are we offering to each segment

bull Which customer needs are we satisfying

bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility

130316 Confidential (c) IPL

DISCOVERY TECHNIQUEValue Proposition Design

Jobstobedoneorg

Whats in for me

Value Proposition can be

Pain KillersAntiVirus cleans the infection and reduces downtime by 20

Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales

140316 Confidential (c) IPL

CUSTOMER PROFILE MAP

CUSTOMER JOBSWhat are they trying to do

PAINSBad outcomes risks challenges related to jobs

GAINSOutcomes customers want to achieve or benefits they seek

150316 Confidential (c) IPL

Revenue StreamsHow do you Get Currency

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

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10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

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11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 3: Product Marketing Workshop: Building the right GotoMarket for Startups

Pinkesh ShahProduct Management PracticeInstitute of Product Leadership

Product Leadership RolesVP Product Mgmt McAfee USA15 years in Product Industry

Angel InvestorFoodie

Pinkesh Shahpshahipleduin

Connect on LinkedIn

Connect with your customers to deliver delight

Institute of Product Leadership

wwwproductleadershipcom

What next1 Leverage the Product Leaders Network

LinkedIn Meetups2 Leverage Resources

Webinars Materials Templates3 Leverage the Open Source Initiatives

Mentor Connect PLF conferences Productathons

wwwproductleadershipcomprodevents

What will we discuss Product Management Pre-

Requsites Value Proposition Framework Defining GotoMarket Product Positioning Lead Generation Sales Cycle Mapping Tools

ChhotaTummycom is an online food delivery system for kids

Case StudyActive Challenge

80316 Confidential (c) IPLInstitute of Product Leadership 8

CUSTOMER DEVELOPMENT MODEL

Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay

Do we have a solution to this problem

Product-Market FitDoes our productsolution solve the problem in a compelling way

Does it address the painsgains of a segment in the market

Start of ExecutionBuild end-user demand and drive into sales channel to scale the business

Scaling the OrganizationFocus on executing the model and expansion

Customer vs Product Development

90316 Confidential (c) IPL

WHERE ARE YOU IN YOUR STARTUP JOURNEY

Get out of the building

Run experiments to test hypotheses

Start building user demand and enable channels sales

Execute validated business model

Relationship based Marketing

First 100 Customers

Growth Hacking

Multi Channel Marketing

We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals

Before We Get Started

Approach is HandsOn

110316 Confidential (c) IPL

VALUE PROPOSITION DESIGN

Source businessmodelgenerationcom

Business Model Canvas ndash Alex Osterwalder

>

120316 Confidential (c) IPL

Mini canvas

bull For whom are we creating valuebull Who are our most important

customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform

bull What value do we deliverbull Which one are we solvingbull What bundle of

productsservices are we offering to each segment

bull Which customer needs are we satisfying

bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility

130316 Confidential (c) IPL

DISCOVERY TECHNIQUEValue Proposition Design

Jobstobedoneorg

Whats in for me

Value Proposition can be

Pain KillersAntiVirus cleans the infection and reduces downtime by 20

Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales

140316 Confidential (c) IPL

CUSTOMER PROFILE MAP

CUSTOMER JOBSWhat are they trying to do

PAINSBad outcomes risks challenges related to jobs

GAINSOutcomes customers want to achieve or benefits they seek

150316 Confidential (c) IPL

Revenue StreamsHow do you Get Currency

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 4: Product Marketing Workshop: Building the right GotoMarket for Startups

Pinkesh Shahpshahipleduin

Connect on LinkedIn

Connect with your customers to deliver delight

Institute of Product Leadership

wwwproductleadershipcom

What next1 Leverage the Product Leaders Network

LinkedIn Meetups2 Leverage Resources

Webinars Materials Templates3 Leverage the Open Source Initiatives

Mentor Connect PLF conferences Productathons

wwwproductleadershipcomprodevents

What will we discuss Product Management Pre-

Requsites Value Proposition Framework Defining GotoMarket Product Positioning Lead Generation Sales Cycle Mapping Tools

ChhotaTummycom is an online food delivery system for kids

Case StudyActive Challenge

80316 Confidential (c) IPLInstitute of Product Leadership 8

CUSTOMER DEVELOPMENT MODEL

Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay

Do we have a solution to this problem

Product-Market FitDoes our productsolution solve the problem in a compelling way

Does it address the painsgains of a segment in the market

Start of ExecutionBuild end-user demand and drive into sales channel to scale the business

Scaling the OrganizationFocus on executing the model and expansion

Customer vs Product Development

90316 Confidential (c) IPL

WHERE ARE YOU IN YOUR STARTUP JOURNEY

Get out of the building

Run experiments to test hypotheses

Start building user demand and enable channels sales

Execute validated business model

Relationship based Marketing

First 100 Customers

Growth Hacking

Multi Channel Marketing

We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals

Before We Get Started

Approach is HandsOn

110316 Confidential (c) IPL

VALUE PROPOSITION DESIGN

Source businessmodelgenerationcom

Business Model Canvas ndash Alex Osterwalder

>

120316 Confidential (c) IPL

Mini canvas

bull For whom are we creating valuebull Who are our most important

customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform

bull What value do we deliverbull Which one are we solvingbull What bundle of

productsservices are we offering to each segment

bull Which customer needs are we satisfying

bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility

130316 Confidential (c) IPL

DISCOVERY TECHNIQUEValue Proposition Design

Jobstobedoneorg

Whats in for me

Value Proposition can be

Pain KillersAntiVirus cleans the infection and reduces downtime by 20

Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales

140316 Confidential (c) IPL

CUSTOMER PROFILE MAP

CUSTOMER JOBSWhat are they trying to do

PAINSBad outcomes risks challenges related to jobs

GAINSOutcomes customers want to achieve or benefits they seek

150316 Confidential (c) IPL

Revenue StreamsHow do you Get Currency

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 5: Product Marketing Workshop: Building the right GotoMarket for Startups

What next1 Leverage the Product Leaders Network

LinkedIn Meetups2 Leverage Resources

Webinars Materials Templates3 Leverage the Open Source Initiatives

Mentor Connect PLF conferences Productathons

wwwproductleadershipcomprodevents

What will we discuss Product Management Pre-

Requsites Value Proposition Framework Defining GotoMarket Product Positioning Lead Generation Sales Cycle Mapping Tools

ChhotaTummycom is an online food delivery system for kids

Case StudyActive Challenge

80316 Confidential (c) IPLInstitute of Product Leadership 8

CUSTOMER DEVELOPMENT MODEL

Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay

Do we have a solution to this problem

Product-Market FitDoes our productsolution solve the problem in a compelling way

Does it address the painsgains of a segment in the market

Start of ExecutionBuild end-user demand and drive into sales channel to scale the business

Scaling the OrganizationFocus on executing the model and expansion

Customer vs Product Development

90316 Confidential (c) IPL

WHERE ARE YOU IN YOUR STARTUP JOURNEY

Get out of the building

Run experiments to test hypotheses

Start building user demand and enable channels sales

Execute validated business model

Relationship based Marketing

First 100 Customers

Growth Hacking

Multi Channel Marketing

We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals

Before We Get Started

Approach is HandsOn

110316 Confidential (c) IPL

VALUE PROPOSITION DESIGN

Source businessmodelgenerationcom

Business Model Canvas ndash Alex Osterwalder

>

120316 Confidential (c) IPL

Mini canvas

bull For whom are we creating valuebull Who are our most important

customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform

bull What value do we deliverbull Which one are we solvingbull What bundle of

productsservices are we offering to each segment

bull Which customer needs are we satisfying

bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility

130316 Confidential (c) IPL

DISCOVERY TECHNIQUEValue Proposition Design

Jobstobedoneorg

Whats in for me

Value Proposition can be

Pain KillersAntiVirus cleans the infection and reduces downtime by 20

Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales

140316 Confidential (c) IPL

CUSTOMER PROFILE MAP

CUSTOMER JOBSWhat are they trying to do

PAINSBad outcomes risks challenges related to jobs

GAINSOutcomes customers want to achieve or benefits they seek

150316 Confidential (c) IPL

Revenue StreamsHow do you Get Currency

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 6: Product Marketing Workshop: Building the right GotoMarket for Startups

What will we discuss Product Management Pre-

Requsites Value Proposition Framework Defining GotoMarket Product Positioning Lead Generation Sales Cycle Mapping Tools

ChhotaTummycom is an online food delivery system for kids

Case StudyActive Challenge

80316 Confidential (c) IPLInstitute of Product Leadership 8

CUSTOMER DEVELOPMENT MODEL

Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay

Do we have a solution to this problem

Product-Market FitDoes our productsolution solve the problem in a compelling way

Does it address the painsgains of a segment in the market

Start of ExecutionBuild end-user demand and drive into sales channel to scale the business

Scaling the OrganizationFocus on executing the model and expansion

Customer vs Product Development

90316 Confidential (c) IPL

WHERE ARE YOU IN YOUR STARTUP JOURNEY

Get out of the building

Run experiments to test hypotheses

Start building user demand and enable channels sales

Execute validated business model

Relationship based Marketing

First 100 Customers

Growth Hacking

Multi Channel Marketing

We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals

Before We Get Started

Approach is HandsOn

110316 Confidential (c) IPL

VALUE PROPOSITION DESIGN

Source businessmodelgenerationcom

Business Model Canvas ndash Alex Osterwalder

>

120316 Confidential (c) IPL

Mini canvas

bull For whom are we creating valuebull Who are our most important

customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform

bull What value do we deliverbull Which one are we solvingbull What bundle of

productsservices are we offering to each segment

bull Which customer needs are we satisfying

bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility

130316 Confidential (c) IPL

DISCOVERY TECHNIQUEValue Proposition Design

Jobstobedoneorg

Whats in for me

Value Proposition can be

Pain KillersAntiVirus cleans the infection and reduces downtime by 20

Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales

140316 Confidential (c) IPL

CUSTOMER PROFILE MAP

CUSTOMER JOBSWhat are they trying to do

PAINSBad outcomes risks challenges related to jobs

GAINSOutcomes customers want to achieve or benefits they seek

150316 Confidential (c) IPL

Revenue StreamsHow do you Get Currency

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 7: Product Marketing Workshop: Building the right GotoMarket for Startups

ChhotaTummycom is an online food delivery system for kids

Case StudyActive Challenge

80316 Confidential (c) IPLInstitute of Product Leadership 8

CUSTOMER DEVELOPMENT MODEL

Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay

Do we have a solution to this problem

Product-Market FitDoes our productsolution solve the problem in a compelling way

Does it address the painsgains of a segment in the market

Start of ExecutionBuild end-user demand and drive into sales channel to scale the business

Scaling the OrganizationFocus on executing the model and expansion

Customer vs Product Development

90316 Confidential (c) IPL

WHERE ARE YOU IN YOUR STARTUP JOURNEY

Get out of the building

Run experiments to test hypotheses

Start building user demand and enable channels sales

Execute validated business model

Relationship based Marketing

First 100 Customers

Growth Hacking

Multi Channel Marketing

We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals

Before We Get Started

Approach is HandsOn

110316 Confidential (c) IPL

VALUE PROPOSITION DESIGN

Source businessmodelgenerationcom

Business Model Canvas ndash Alex Osterwalder

>

120316 Confidential (c) IPL

Mini canvas

bull For whom are we creating valuebull Who are our most important

customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform

bull What value do we deliverbull Which one are we solvingbull What bundle of

productsservices are we offering to each segment

bull Which customer needs are we satisfying

bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility

130316 Confidential (c) IPL

DISCOVERY TECHNIQUEValue Proposition Design

Jobstobedoneorg

Whats in for me

Value Proposition can be

Pain KillersAntiVirus cleans the infection and reduces downtime by 20

Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales

140316 Confidential (c) IPL

CUSTOMER PROFILE MAP

CUSTOMER JOBSWhat are they trying to do

PAINSBad outcomes risks challenges related to jobs

GAINSOutcomes customers want to achieve or benefits they seek

150316 Confidential (c) IPL

Revenue StreamsHow do you Get Currency

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 8: Product Marketing Workshop: Building the right GotoMarket for Startups

80316 Confidential (c) IPLInstitute of Product Leadership 8

CUSTOMER DEVELOPMENT MODEL

Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay

Do we have a solution to this problem

Product-Market FitDoes our productsolution solve the problem in a compelling way

Does it address the painsgains of a segment in the market

Start of ExecutionBuild end-user demand and drive into sales channel to scale the business

Scaling the OrganizationFocus on executing the model and expansion

Customer vs Product Development

90316 Confidential (c) IPL

WHERE ARE YOU IN YOUR STARTUP JOURNEY

Get out of the building

Run experiments to test hypotheses

Start building user demand and enable channels sales

Execute validated business model

Relationship based Marketing

First 100 Customers

Growth Hacking

Multi Channel Marketing

We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals

Before We Get Started

Approach is HandsOn

110316 Confidential (c) IPL

VALUE PROPOSITION DESIGN

Source businessmodelgenerationcom

Business Model Canvas ndash Alex Osterwalder

>

120316 Confidential (c) IPL

Mini canvas

bull For whom are we creating valuebull Who are our most important

customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform

bull What value do we deliverbull Which one are we solvingbull What bundle of

productsservices are we offering to each segment

bull Which customer needs are we satisfying

bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility

130316 Confidential (c) IPL

DISCOVERY TECHNIQUEValue Proposition Design

Jobstobedoneorg

Whats in for me

Value Proposition can be

Pain KillersAntiVirus cleans the infection and reduces downtime by 20

Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales

140316 Confidential (c) IPL

CUSTOMER PROFILE MAP

CUSTOMER JOBSWhat are they trying to do

PAINSBad outcomes risks challenges related to jobs

GAINSOutcomes customers want to achieve or benefits they seek

150316 Confidential (c) IPL

Revenue StreamsHow do you Get Currency

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 9: Product Marketing Workshop: Building the right GotoMarket for Startups

90316 Confidential (c) IPL

WHERE ARE YOU IN YOUR STARTUP JOURNEY

Get out of the building

Run experiments to test hypotheses

Start building user demand and enable channels sales

Execute validated business model

Relationship based Marketing

First 100 Customers

Growth Hacking

Multi Channel Marketing

We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals

Before We Get Started

Approach is HandsOn

110316 Confidential (c) IPL

VALUE PROPOSITION DESIGN

Source businessmodelgenerationcom

Business Model Canvas ndash Alex Osterwalder

>

120316 Confidential (c) IPL

Mini canvas

bull For whom are we creating valuebull Who are our most important

customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform

bull What value do we deliverbull Which one are we solvingbull What bundle of

productsservices are we offering to each segment

bull Which customer needs are we satisfying

bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility

130316 Confidential (c) IPL

DISCOVERY TECHNIQUEValue Proposition Design

Jobstobedoneorg

Whats in for me

Value Proposition can be

Pain KillersAntiVirus cleans the infection and reduces downtime by 20

Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales

140316 Confidential (c) IPL

CUSTOMER PROFILE MAP

CUSTOMER JOBSWhat are they trying to do

PAINSBad outcomes risks challenges related to jobs

GAINSOutcomes customers want to achieve or benefits they seek

150316 Confidential (c) IPL

Revenue StreamsHow do you Get Currency

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 10: Product Marketing Workshop: Building the right GotoMarket for Startups

We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals

Before We Get Started

Approach is HandsOn

110316 Confidential (c) IPL

VALUE PROPOSITION DESIGN

Source businessmodelgenerationcom

Business Model Canvas ndash Alex Osterwalder

>

120316 Confidential (c) IPL

Mini canvas

bull For whom are we creating valuebull Who are our most important

customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform

bull What value do we deliverbull Which one are we solvingbull What bundle of

productsservices are we offering to each segment

bull Which customer needs are we satisfying

bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility

130316 Confidential (c) IPL

DISCOVERY TECHNIQUEValue Proposition Design

Jobstobedoneorg

Whats in for me

Value Proposition can be

Pain KillersAntiVirus cleans the infection and reduces downtime by 20

Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales

140316 Confidential (c) IPL

CUSTOMER PROFILE MAP

CUSTOMER JOBSWhat are they trying to do

PAINSBad outcomes risks challenges related to jobs

GAINSOutcomes customers want to achieve or benefits they seek

150316 Confidential (c) IPL

Revenue StreamsHow do you Get Currency

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 11: Product Marketing Workshop: Building the right GotoMarket for Startups

110316 Confidential (c) IPL

VALUE PROPOSITION DESIGN

Source businessmodelgenerationcom

Business Model Canvas ndash Alex Osterwalder

>

120316 Confidential (c) IPL

Mini canvas

bull For whom are we creating valuebull Who are our most important

customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform

bull What value do we deliverbull Which one are we solvingbull What bundle of

productsservices are we offering to each segment

bull Which customer needs are we satisfying

bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility

130316 Confidential (c) IPL

DISCOVERY TECHNIQUEValue Proposition Design

Jobstobedoneorg

Whats in for me

Value Proposition can be

Pain KillersAntiVirus cleans the infection and reduces downtime by 20

Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales

140316 Confidential (c) IPL

CUSTOMER PROFILE MAP

CUSTOMER JOBSWhat are they trying to do

PAINSBad outcomes risks challenges related to jobs

GAINSOutcomes customers want to achieve or benefits they seek

150316 Confidential (c) IPL

Revenue StreamsHow do you Get Currency

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 12: Product Marketing Workshop: Building the right GotoMarket for Startups

120316 Confidential (c) IPL

Mini canvas

bull For whom are we creating valuebull Who are our most important

customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform

bull What value do we deliverbull Which one are we solvingbull What bundle of

productsservices are we offering to each segment

bull Which customer needs are we satisfying

bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility

130316 Confidential (c) IPL

DISCOVERY TECHNIQUEValue Proposition Design

Jobstobedoneorg

Whats in for me

Value Proposition can be

Pain KillersAntiVirus cleans the infection and reduces downtime by 20

Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales

140316 Confidential (c) IPL

CUSTOMER PROFILE MAP

CUSTOMER JOBSWhat are they trying to do

PAINSBad outcomes risks challenges related to jobs

GAINSOutcomes customers want to achieve or benefits they seek

150316 Confidential (c) IPL

Revenue StreamsHow do you Get Currency

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 13: Product Marketing Workshop: Building the right GotoMarket for Startups

130316 Confidential (c) IPL

DISCOVERY TECHNIQUEValue Proposition Design

Jobstobedoneorg

Whats in for me

Value Proposition can be

Pain KillersAntiVirus cleans the infection and reduces downtime by 20

Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales

140316 Confidential (c) IPL

CUSTOMER PROFILE MAP

CUSTOMER JOBSWhat are they trying to do

PAINSBad outcomes risks challenges related to jobs

GAINSOutcomes customers want to achieve or benefits they seek

150316 Confidential (c) IPL

Revenue StreamsHow do you Get Currency

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 14: Product Marketing Workshop: Building the right GotoMarket for Startups

140316 Confidential (c) IPL

CUSTOMER PROFILE MAP

CUSTOMER JOBSWhat are they trying to do

PAINSBad outcomes risks challenges related to jobs

GAINSOutcomes customers want to achieve or benefits they seek

150316 Confidential (c) IPL

Revenue StreamsHow do you Get Currency

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 15: Product Marketing Workshop: Building the right GotoMarket for Startups

150316 Confidential (c) IPL

Revenue StreamsHow do you Get Currency

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 16: Product Marketing Workshop: Building the right GotoMarket for Startups

160316 Confidential (c) IPL

Revenue Model =

the strategy the company uses to generate cash from

each customer segment

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 17: Product Marketing Workshop: Building the right GotoMarket for Startups

170316 Confidential (c) IPL

Pricing Model =

the tactics you use to set the price in each customer

segment

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 18: Product Marketing Workshop: Building the right GotoMarket for Startups

180316 Confidential (c) IPL

Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 19: Product Marketing Workshop: Building the right GotoMarket for Startups

190316 Confidential (c) IPL

1 Subscription Feebull Fee for continuous access to a service

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 20: Product Marketing Workshop: Building the right GotoMarket for Startups

200316 Confidential (c) IPL

2 Usage fee

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 21: Product Marketing Workshop: Building the right GotoMarket for Startups

210316 Confidential (c) IPL

3 Asset Salebull Sale of ownership right to a product

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 22: Product Marketing Workshop: Building the right GotoMarket for Startups

220316 Confidential (c) IPL

4 Leasing Rentingbull Fee for temporary access to a good or service

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 23: Product Marketing Workshop: Building the right GotoMarket for Startups

230316 Confidential (c) IPL

5 Licensingbull Fee for use of some IP (including software)

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 24: Product Marketing Workshop: Building the right GotoMarket for Startups

240316 Confidential (c) IPL

5 Licensing OEM

Step1 Step2 Your product Step 3

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 25: Product Marketing Workshop: Building the right GotoMarket for Startups

250316 Confidential (c) IPL

6 Advertisingbull Fee paid by brands and companies to get in

front of potential customers

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 26: Product Marketing Workshop: Building the right GotoMarket for Startups

260316 Confidential (c) IPL

7 Broker Modelbull Often found in marketplaces of

various types a fee for bringing together two or more parties involved in a transaction

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 27: Product Marketing Workshop: Building the right GotoMarket for Startups

270316 Confidential (c) IPL

8 Freemiumbull Product or service is provided free of

charge but money is charged for proprietary features functionality or virtual goods

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 28: Product Marketing Workshop: Building the right GotoMarket for Startups

280316 Confidential (c) IPL

9 Affiliate revenue

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 29: Product Marketing Workshop: Building the right GotoMarket for Startups

290316 Confidential (c) IPL

10 Razor blade model

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 30: Product Marketing Workshop: Building the right GotoMarket for Startups

300316 Confidential (c) IPL

10 Razor blade model

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 31: Product Marketing Workshop: Building the right GotoMarket for Startups

310316 Confidential (c) IPL

11 Open Source

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 32: Product Marketing Workshop: Building the right GotoMarket for Startups

320316 Confidential (c) IPL

12 Selling data

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 33: Product Marketing Workshop: Building the right GotoMarket for Startups

330316 Confidential (c) IPL

12 Selling data

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 34: Product Marketing Workshop: Building the right GotoMarket for Startups

340316 Confidential (c) IPL

13 Co Creation

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 35: Product Marketing Workshop: Building the right GotoMarket for Startups

350316 Confidential (c) IPL

14 Per Module or Per Feature

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 36: Product Marketing Workshop: Building the right GotoMarket for Startups

360316 Confidential (c) IPL

Revenue Models Summary

1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker

8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 37: Product Marketing Workshop: Building the right GotoMarket for Startups

370316 Confidential (c) IPL

Single versus Multi-sided Markets

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 38: Product Marketing Workshop: Building the right GotoMarket for Startups

380316 Confidential (c) IPL

Institute of Product Leadership Confidential

TYPICAL FLOW

GoToMarket

PERS

ONA

DEFINI

TION

BAG

FRAMEWOR

K

POSITIONINGPERSONA BASEDSA

LES

PATH

PARTNERSDIRECT

LEAD

GENERATI

ONDIGITAL

OFFLINELANDING

PAGE

COMMUNITY ETC

FACEBOOK

LINKEDIN ETC

SALES PROCESSWIN LOSS

ANALYSIS

PIPELINE MONITORING

EXIST

ING

PRODUCT

MARKETIN

G

5

1

2

3

4

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 39: Product Marketing Workshop: Building the right GotoMarket for Startups

390316 Confidential (c) IPL

Adaptive Productizing

ProcessTM

Best Practices Approach to productizing

managing products and services predictably

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 40: Product Marketing Workshop: Building the right GotoMarket for Startups

400316 Confidential (c) IPL

GO TO MARKET

0316 40

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 41: Product Marketing Workshop: Building the right GotoMarket for Startups

410316 Confidential (c) IPL

GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels

Product Positioning What will the product do for the market

Routes to Market Channel Partners Direct (Push and pull)

Marketing Plan Goal Setting Campaigns Budget

Launch Plan Telling the Product Story

Customer Acquisition Cross sell upsell greenfield

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 42: Product Marketing Workshop: Building the right GotoMarket for Startups

420316 Confidential (c) IPL

Anchal Sood22 yrs staying in Chandigarh

Occupation Student

Computer Literacy level High

ldquo I love shopping for cheap but good cosmeticsrdquo

Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most

Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction

Expectationsbull Expects to get better dealsdiscounts online than in local

stores bull Wants important details of a product such as offers price

variety availability at a glancebull Does not want to compromise on quality

Example User Persona

42

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 43: Product Marketing Workshop: Building the right GotoMarket for Startups

430316 Confidential (c) IPL

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 44: Product Marketing Workshop: Building the right GotoMarket for Startups

450316 Confidential (c) IPL

PERSONA BAGBehaviors Aspirations Goals

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 45: Product Marketing Workshop: Building the right GotoMarket for Startups

460316 Confidential (c) IPL

EXAMPLE NETWORK SECURITY ARCHITECT

Target Persona Problems

GoalsAspirations Behaviors

Who to

serve

Locking down the network well ahead of compliance audits

Envision where we need to be in 2-3 years

Make architecture decisions based on business priorities

Be the recognized expert in my field

Wersquove become burdened with process ndash things used to get done faster

No one ever says No to projectsWhen projects are prioritized the

ones I am championing arenrsquot on the list

No easy way to monitor multi vendor product performance on the network

Network Security Architect

Age 41

Responsible for developing network amp security architecture

One of 5 subject matter experts who knows a couple of vendors well

Read 2 blogs and web sites on networking security vendors and reference architectures every week

Prefers to attend the SANS security conference in Hawaii

Share my knowledge with others in the company

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 46: Product Marketing Workshop: Building the right GotoMarket for Startups

470316 Confidential (c) IPL

CUSTOMER ADOPTION MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech rarr Benefits Benefits rarr Reference

Reference rarr Solution

Solution rarr Invisible integration

Risk AversionReferenceabilityStandards based

Crossing the Chasm ndash Geoffrey Moore

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 47: Product Marketing Workshop: Building the right GotoMarket for Startups

Positioningis the seed of the marketing jungle

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 48: Product Marketing Workshop: Building the right GotoMarket for Startups

490316 Confidential (c) IPL

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 49: Product Marketing Workshop: Building the right GotoMarket for Startups

510316 Confidential (c) IPL

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 50: Product Marketing Workshop: Building the right GotoMarket for Startups

520316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 51: Product Marketing Workshop: Building the right GotoMarket for Startups

530316 Confidential (c) IPL

IPOD FEATURES amp SPECS

bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz

In Your Pocket

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 52: Product Marketing Workshop: Building the right GotoMarket for Startups

540316 Confidential (c) IPL

How do you get there

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 53: Product Marketing Workshop: Building the right GotoMarket for Startups

550316 Confidential (c) IPL

POSITIONING TEMPLATE

For target customer segment

Who have painsneed gains

The offering is category of product

That has key pain relieversgrain creators

Unlike named competitors amp alternatives

offering has specific advantages

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 54: Product Marketing Workshop: Building the right GotoMarket for Startups

560316 Confidential (c) IPL

iPOD POSITIONING

For Mac users

Who need to listen to their music on the go

The iPod is an MP3 music player

That holds 1000 songs amp automatically syncs with iTunes

Unlike MP3 players from Creative Sony Sonic Blue

iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 55: Product Marketing Workshop: Building the right GotoMarket for Startups

570316 Confidential (c) IPL

POSITIONING for chhotatummycom

For working parents

Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare

chhotatummy is an online food ordering service

That helps make and deliver food to kids at school

Unlike swiggy school cafeteria and home maidsdrivers

chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 56: Product Marketing Workshop: Building the right GotoMarket for Startups

Lets build your Positioning Statement

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 57: Product Marketing Workshop: Building the right GotoMarket for Startups

You do product positioningevery release

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 58: Product Marketing Workshop: Building the right GotoMarket for Startups

600316 Confidential (c) IPL

Messaging Evolves Along the Roadmap

The Internet In Your Pocket

Apple reinvents the phone

25000 apps and counting

Therersquos an app for that

The worldrsquos most advanced mobile OS In its most advanced form

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 59: Product Marketing Workshop: Building the right GotoMarket for Startups

610316 Confidential (c) IPL

Tata Nano ndash Original Positioning

61

>

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 60: Product Marketing Workshop: Building the right GotoMarket for Startups

620316 Confidential (c) IPL

Tata Nano ndash RePositioning

62

>

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 61: Product Marketing Workshop: Building the right GotoMarket for Startups

New PositioningNew Product

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 62: Product Marketing Workshop: Building the right GotoMarket for Startups

640316 Confidential (c) IPL

GTM MARKETING PLAN

Agreement on what to achieve is more important than how we will do it

New Customers for product X in Vertical V

X$ Direct Marketing

budget at X$

1 Qualified prospects2 Deals in final phase3 Booked revenue

Build Awareness with CIO in Y market

Y$ CIO summits

social media advertisemen

t

Brand Survey measuring awareness with 100 CXOs

Visibility with technical buyer of X market

Z$ Ebooks Analyst

relationship

1 Awareness index free downloads2 Inclusion in research reports

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 63: Product Marketing Workshop: Building the right GotoMarket for Startups

650316 Confidential (c) IPL

MARKETING GOALS EXERCISE

Improve customer satisfaction

Improve maintenance revenue

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 64: Product Marketing Workshop: Building the right GotoMarket for Startups

660316 Confidential (c) IPL

When you are asked to do something new ndash ask which of the management goals does it support

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 65: Product Marketing Workshop: Building the right GotoMarket for Startups

Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 66: Product Marketing Workshop: Building the right GotoMarket for Startups

680316 Confidential (c) IPL

Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing

bull Typically IT product companies spend 2x in marketing

bull Product Management and Product marketing are joined at the hip

Marketing

Product Mkt

Corp Comm

Web amp Creativ

e

Tech Mkt

Mkt Ops

Field Mkt

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 67: Product Marketing Workshop: Building the right GotoMarket for Startups

690316 Confidential (c) IPL

Marketing Roles and ResponsibilitiesProduct Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press

Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns

amp Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web

20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creativebull Websitebull Creative Services amp

Graphic Designbull Search Engine

Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional

Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis

amp Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 68: Product Marketing Workshop: Building the right GotoMarket for Startups

700316 Confidential (c) IPL

SALES INTERLOCK

PM

Pre Sales

Training

Initial Custom

er Demo

Collateral

Review

WinLoss

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 69: Product Marketing Workshop: Building the right GotoMarket for Startups

710316 Confidential (c) IPL

SALES INTERLOCK

PMM

Sales Training

Lead Generation Plan

Collateral

Readiness

Marketing

Launch Plans

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 70: Product Marketing Workshop: Building the right GotoMarket for Startups

720316 Confidential (c) IPL

PERCEIVED VALUE

COST OF OWNERSHIP

COMMUNICATING VALUE

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 71: Product Marketing Workshop: Building the right GotoMarket for Startups

730316 Confidential (c) IPL

POSITIONING FOR YOUR PRODUCT

bull Lets develop a positioning statement for your product or service

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 72: Product Marketing Workshop: Building the right GotoMarket for Startups

740316 Confidential (c) IPL

Lots of Mediocre Messaging is out there

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 73: Product Marketing Workshop: Building the right GotoMarket for Startups

750316 Confidential (c) IPL

Even big brands get it wrong ndash all the time

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 74: Product Marketing Workshop: Building the right GotoMarket for Startups

760316 Confidential (c) IPL

BETTER EXAMPLE

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 75: Product Marketing Workshop: Building the right GotoMarket for Startups

770316 Confidential (c) IPL

POSITIONING TEMPLATE

bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 76: Product Marketing Workshop: Building the right GotoMarket for Startups

780316 Confidential (c) IPL

POSITIONING EXAMPLE

bull For IT security administrators in large enterprises

bull who need to reduce the risk from vulnerabilities in their environment

bull McAfee Foundstone is a vulnerability management solution

bull that provides real-time actionable intelligence on vulnerabilities

bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc

bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 77: Product Marketing Workshop: Building the right GotoMarket for Startups

790316 Confidential (c) IPL

GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force

bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

Marketing it right

Marketing Plan

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 78: Product Marketing Workshop: Building the right GotoMarket for Startups

800316 Confidential (c) IPL

CHANNELS

bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and

capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet

bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 79: Product Marketing Workshop: Building the right GotoMarket for Startups

810316 Confidential (c) IPL

CHANNEL SALES

bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end

customerbull Design a special ldquovalue addrdquo for channel that makes them relevant

in the value chainbull Special features conversion tools etc

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 80: Product Marketing Workshop: Building the right GotoMarket for Startups

820316 Confidential (c) IPL

DIRECT VS INDIRECT

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 81: Product Marketing Workshop: Building the right GotoMarket for Startups

830316 Confidential (c) IPL

PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer

HPSamsung ToshibaLenovo

Ingram MicroCDWDimension Data

AvnetEvertekBassIngramCDW

CromaeZoneBest BuyFryrsquosAmazon

Dell

Apple Apple

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 82: Product Marketing Workshop: Building the right GotoMarket for Startups

840316 Confidential (c) IPL

Solution providers Vars

bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy

applications available on mobile devices

bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices

bull Blacktipbull Remote monitoring and management services to businesses standardized on

Apple devices

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 83: Product Marketing Workshop: Building the right GotoMarket for Startups

850316 Confidential (c) IPL

CHANNEL MARGINS

Source HBS

Channel Margin Analysis Tool

Purchased at Discountoff MSRP

55 44 39

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 84: Product Marketing Workshop: Building the right GotoMarket for Startups

860316 Confidential (c) IPL

FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY

Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 85: Product Marketing Workshop: Building the right GotoMarket for Startups

870316 Confidential (c) IPL

CHANNEL DESIGNDefine Scopebull How many do we

need

Define rolebull Best use of partners

in the sales process

Develop policybull Rules of Engagement

that are fair and winwin

Strong Basebull Who do we need to

recruit

Channel Supportbull Marketing training

selling support

Performancebull Measure and monitor

for success

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 86: Product Marketing Workshop: Building the right GotoMarket for Startups

880316 Confidential (c) IPL

GTM MARKETING PLANbull Get Management buy in on both the end goals

and the metrics to measure itbull Identify your risks and communicate them

clearlybull Prioritize prioritize prioritize ndash a very good

chance you will have budget cuts and other distractions

bull Competition might force you to reprioritize

Marketing it right

Routes to market

Launch Plan

Customer Acquisition

Product Positioning

Go To Market

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 87: Product Marketing Workshop: Building the right GotoMarket for Startups

890316 Confidential (c) IPL89

Development Withdrawal

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 88: Product Marketing Workshop: Building the right GotoMarket for Startups

900316 Confidential (c) IPL

MARKETING ORGANIZATION MODEL

bull Typically IT product companies spend 2x in marketing

bull Larger organizations have a well defined structure process and org to do marketing

bull Product Management and Product marketing are joined at the hip

M

Product Mkt

Corp Comm

Web amp Creative

Tech Mkt

Mkt Ops

Field Mkt

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 89: Product Marketing Workshop: Building the right GotoMarket for Startups

910316 Confidential (c) IPL

Product Marketing

bull Messaging Positioningbull Pricing Packaging

Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research

bull Demand Creationbull Lead Managementbull Marketing amp Customer

Eventsbull All Marketing Campaigns amp

Programsbull Customer References

Testimonials Case Studies Winwires

bull Press Analyst Media Relations

bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content

Field Marketing Corp Communication

Web amp Creative

bull Websitebull Creative Services amp Graphic

Designbull Search Engine Optimization

(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter

bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project

Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock

bull Product Reviewsbull Competitive Analysis amp

Responsebull Product Demosbull Sales amp Evaluation

Support

Marketing Operations Tech Marketing

MARKETING ROLES AND RESPONSIBILITIES

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 90: Product Marketing Workshop: Building the right GotoMarket for Startups

920316 Confidential (c) IPL

GTM MARKETING PLANbull Marketing plans are usually done

annually with incremental updatesbull Calendar of events is necessary to

rally internal resources around itbull Model becomes unscalable when

PM becomes more of a doer than an orchestrator

bull Plan your launches based on industry events product releases

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 91: Product Marketing Workshop: Building the right GotoMarket for Startups

930316 Confidential (c) IPL

MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been

constrained by available resourcesbudget

bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)

bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven

Social media Mktg[Cust

Engagement]

Brand Mktg[Reputation Awareness]

Traditional Mktg

[Push vs Pull]

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 92: Product Marketing Workshop: Building the right GotoMarket for Startups

940316 Confidential (c) IPL

TRADITIONAL vs INBOUND MARKETING

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 93: Product Marketing Workshop: Building the right GotoMarket for Startups

950316 Confidential (c) IPL

CALL TO ACTIONbull Single call to Action

bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 94: Product Marketing Workshop: Building the right GotoMarket for Startups

960316 Confidential (c) IPL

GTM LAUNCH PLANGap analysis on your Marketing Assets

Marketing Assets Potential for Impact

Current Investment

Gap

Messaging for target persona

Sales Readiness ndash Collaterals

Sales Readiness ndash Training

Product briefs (value articulation)

Online marketing (social media blogs videos webinars)

Thought leadership (internal and external events)

Marketing it right

Routes to market

Marketing Plan

Customer Acquisition

Product Positioning

Go To Market

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 95: Product Marketing Workshop: Building the right GotoMarket for Startups

970316 Confidential (c) IPL

GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release

industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories

bull Qualys has a customer success story portal

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 96: Product Marketing Workshop: Building the right GotoMarket for Startups

980316 Confidential (c) IPL

LAUNCH PLAN TIMELINES

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 97: Product Marketing Workshop: Building the right GotoMarket for Startups

990316 Confidential (c) IPL

GTM LAUNCH PLANbull External Communications are critical for

ldquomomentumrdquo buildingbull Press Releases

bull Do as often as you can bull Online Media Rooms

bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything

that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 98: Product Marketing Workshop: Building the right GotoMarket for Startups

1000316 Confidential (c) IPL

GTM CUSTOMER ACQUISITION

Marketing it right

Routes to market

Marketing Plan

Launch Plan

Product Positioning

Go To Market

bull Penetrationndash Existing customers for Product a b c who might now be interested

in buying product Xndash Existing customers for product X who might want to buy additional

licenses

bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple

products in a portfolio

bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 99: Product Marketing Workshop: Building the right GotoMarket for Startups

1010316 Confidential (c) IPL

STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists

bull Interest The individual wants more information They begin to wonder if the innovation can help them

bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work

bull Trial The individual actually tests the innovation to see if reality matches expectations

bull Adoption The individual likes the innovation and adopts it wholeheartedly

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 100: Product Marketing Workshop: Building the right GotoMarket for Startups

1020316 Confidential (c) IPL

TECHNOLOGY ADOPTION MATURITY MODEL

Enthusiasts love to explore

Visionary appreciate technology have their own intuition ampvision

Pragmatists wants to see how others use it

Conservatives risk averse need support brand is important

Skeptics might consume an integrated suite

Relationships Tech -gtBenefits Benefits -gt Reference

Reference -gt Solution

Solution -gt invisible integration

Risk AversionReferenceabilityStandards based

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 101: Product Marketing Workshop: Building the right GotoMarket for Startups

1030316 Confidential (c) IPL

ADOPTION IN DIGITALSOCIAL

ENLIST ACQUIRE

ENGAGEMONETIZE

How many visitorsHow many convertedHow fast

How many activeHow oftenHow much

How many paying

How many referrers

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 102: Product Marketing Workshop: Building the right GotoMarket for Startups

1040316 Confidential (c) IPL Source forEntrepreneurscom

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 103: Product Marketing Workshop: Building the right GotoMarket for Startups

1050316 Confidential (c) IPL Source forEntrepreneurscom

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 104: Product Marketing Workshop: Building the right GotoMarket for Startups

1060316 Confidential (c) IPL

ADAPTIVE PRODUCTIZING

PROCESSTM

Best Practices Approach to productizing

managing products and

services predictably

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map
Page 105: Product Marketing Workshop: Building the right GotoMarket for Startups

1070316 Confidential (c) IPL

Productizing Process Map

bull Customer Value ModelingUnderstandi

ng Value

bull Define products

Creating Value bull Value

based Pricing

Capturing Value

bull Positioning Value Prop

Communicating Value bull Value

Channels Network

Delivering Value

Marketing and Sales Enablement are integral

part of Product Management

  • Product marketing workshop
  • IPL Koramangala Campus Bangalore India
  • Slide 3
  • Connect with your customers to deliver delight
  • What next
  • What will we discuss
  • ChhotaTummycom is an online food delivery system for kids
  • CUSTOMER DEVELOPMENT MODEL
  • WHERE ARE YOU IN YOUR STARTUP JOURNEY
  • We need the following in place Value Proposition Design Persona
  • VALUE PROPOSITION DESIGN
  • Mini canvas
  • DISCOVERY TECHNIQUE Value Proposition Design
  • CUSTOMER PROFILE MAP
  • Revenue Streams
  • Revenue Model =
  • Pricing Model =
  • Revenue Models
  • 1 Subscription Fee
  • 2 Usage fee
  • 3 Asset Sale
  • 4 Leasing Renting
  • 5 Licensing
  • Slide 24
  • 6 Advertising
  • 7 Broker Model
  • 8 Freemium
  • 9 Affiliate revenue
  • 10 Razor blade model
  • 10 Razor blade model (2)
  • 11 Open Source
  • 12 Selling data
  • 12 Selling data (2)
  • 13 Co Creation
  • 14 Per Module or Per Feature
  • Revenue Models Summary
  • Single versus Multi-sided Markets
  • Slide 38
  • Adaptive Productizing ProcessTM
  • GO TO MARKET
  • GMT Defined
  • Example User Persona
  • Slide 43
  • PERSONA BAG Behaviors Aspirations Goals
  • EXAMPLE NETWORK SECURITY ARCHITECT
  • CUSTOMER ADOPTION MODEL
  • Positioning is the seed of the marketing jungle
  • Slide 49
  • Slide 51
  • IPOD FEATURES amp SPECS
  • IPOD FEATURES amp SPECS (2)
  • How do you get there
  • POSITIONING TEMPLATE
  • iPOD POSITIONING
  • POSITIONING for chhotatummycom
  • Lets build your Positioning Statement
  • You do product positioning every release
  • Messaging Evolves Along the Roadmap
  • Tata Nano ndash Original Positioning
  • Tata Nano ndash RePositioning
  • New Positioning New Product
  • GTM MARKETING PLAN
  • MARKETING GOALS EXERCISE
  • Slide 66
  • Product Marketing Manager Creating relevant messaging for each
  • Marketing Organization Model
  • Marketing Roles and Responsibilities
  • SALES INTERLOCK
  • SALES INTERLOCK (2)
  • COMMUNICATING VALUE
  • POSITIONING FOR YOUR PRODUCT
  • Lots of Mediocre Messaging is out there
  • Even big brands get it wrong ndash all the time
  • BETTER EXAMPLE
  • POSITIONING TEMPLATE (2)
  • POSITIONING EXAMPLE
  • GTM ROUTES TO MARKET
  • CHANNELS
  • CHANNEL SALES
  • DIRECT VS INDIRECT
  • PC SUPPLY CHAIN
  • Solution providers Vars
  • CHANNEL MARGINS
  • FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
  • CHANNEL DESIGN
  • GTM MARKETING PLAN (2)
  • Slide 89
  • MARKETING ORGANIZATION MODEL
  • MARKETING ROLES AND RESPONSIBILITIES
  • GTM MARKETING PLAN (3)
  • MARKETING BEYOND YOUR WALLET SIZE
  • TRADITIONAL vs INBOUND MARKETING
  • CALL TO ACTION
  • GTM LAUNCH PLAN
  • GTM LAUNCH PLAN (2)
  • LAUNCH PLAN TIMELINES
  • GTM LAUNCH PLAN (3)
  • GTM CUSTOMER ACQUISITION
  • STAGES OF ADOPTION FOR INNOVATION
  • TECHNOLOGY ADOPTION MATURITY MODEL
  • ADOPTION IN DIGITALSOCIAL
  • Slide 104
  • Slide 105
  • ADAPTIVE PRODUCTIZING PROCESSTM
  • Productizing Process Map