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(c)Institute of Product Leadership
PRODUCT MARKETING WORKSHOPBuilding the right GotoMarket for Startups
Pinkesh Shah Faculty Institute of Product Leadershipwwwproductleadershipcom
(c)Institute of Product Leadership
IPL Koramangala Campus Bangalore India
PES UniversityBangalore India
SF State UniversitySan Francisco USA
1000+ Alumni (IPLites) across 220+ Companies since 2012
Rutgers Center of Innovation NJ USA
GLOBAL CAMPUS LOCATIONSCORPORATE ENGAGEMENTS
ABOUT THE INSTITUTEB-school for Product Innovators
Executive MBA (18 months) | Product Leadership Bootcamp (20 weeks)| WorkshopCertification Programs
Pinkesh ShahProduct Management PracticeInstitute of Product Leadership
Product Leadership RolesVP Product Mgmt McAfee USA15 years in Product Industry
Angel InvestorFoodie
Pinkesh Shahpshahipleduin
Connect on LinkedIn
Connect with your customers to deliver delight
Institute of Product Leadership
wwwproductleadershipcom
What next1 Leverage the Product Leaders Network
LinkedIn Meetups2 Leverage Resources
Webinars Materials Templates3 Leverage the Open Source Initiatives
Mentor Connect PLF conferences Productathons
wwwproductleadershipcomprodevents
What will we discuss Product Management Pre-
Requsites Value Proposition Framework Defining GotoMarket Product Positioning Lead Generation Sales Cycle Mapping Tools
ChhotaTummycom is an online food delivery system for kids
Case StudyActive Challenge
80316 Confidential (c) IPLInstitute of Product Leadership 8
CUSTOMER DEVELOPMENT MODEL
Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay
Do we have a solution to this problem
Product-Market FitDoes our productsolution solve the problem in a compelling way
Does it address the painsgains of a segment in the market
Start of ExecutionBuild end-user demand and drive into sales channel to scale the business
Scaling the OrganizationFocus on executing the model and expansion
Customer vs Product Development
90316 Confidential (c) IPL
WHERE ARE YOU IN YOUR STARTUP JOURNEY
Get out of the building
Run experiments to test hypotheses
Start building user demand and enable channels sales
Execute validated business model
Relationship based Marketing
First 100 Customers
Growth Hacking
Multi Channel Marketing
We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals
Before We Get Started
Approach is HandsOn
110316 Confidential (c) IPL
VALUE PROPOSITION DESIGN
Source businessmodelgenerationcom
Business Model Canvas ndash Alex Osterwalder
120316 Confidential (c) IPL
Mini canvas
bull For whom are we creating valuebull Who are our most important
customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform
bull What value do we deliverbull Which one are we solvingbull What bundle of
productsservices are we offering to each segment
bull Which customer needs are we satisfying
bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility
130316 Confidential (c) IPL
DISCOVERY TECHNIQUEValue Proposition Design
Jobstobedoneorg
Whats in for me
Value Proposition can be
Pain KillersAntiVirus cleans the infection and reduces downtime by 20
Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales
140316 Confidential (c) IPL
CUSTOMER PROFILE MAP
CUSTOMER JOBSWhat are they trying to do
PAINSBad outcomes risks challenges related to jobs
GAINSOutcomes customers want to achieve or benefits they seek
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
(c)Institute of Product Leadership
IPL Koramangala Campus Bangalore India
PES UniversityBangalore India
SF State UniversitySan Francisco USA
1000+ Alumni (IPLites) across 220+ Companies since 2012
Rutgers Center of Innovation NJ USA
GLOBAL CAMPUS LOCATIONSCORPORATE ENGAGEMENTS
ABOUT THE INSTITUTEB-school for Product Innovators
Executive MBA (18 months) | Product Leadership Bootcamp (20 weeks)| WorkshopCertification Programs
Pinkesh ShahProduct Management PracticeInstitute of Product Leadership
Product Leadership RolesVP Product Mgmt McAfee USA15 years in Product Industry
Angel InvestorFoodie
Pinkesh Shahpshahipleduin
Connect on LinkedIn
Connect with your customers to deliver delight
Institute of Product Leadership
wwwproductleadershipcom
What next1 Leverage the Product Leaders Network
LinkedIn Meetups2 Leverage Resources
Webinars Materials Templates3 Leverage the Open Source Initiatives
Mentor Connect PLF conferences Productathons
wwwproductleadershipcomprodevents
What will we discuss Product Management Pre-
Requsites Value Proposition Framework Defining GotoMarket Product Positioning Lead Generation Sales Cycle Mapping Tools
ChhotaTummycom is an online food delivery system for kids
Case StudyActive Challenge
80316 Confidential (c) IPLInstitute of Product Leadership 8
CUSTOMER DEVELOPMENT MODEL
Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay
Do we have a solution to this problem
Product-Market FitDoes our productsolution solve the problem in a compelling way
Does it address the painsgains of a segment in the market
Start of ExecutionBuild end-user demand and drive into sales channel to scale the business
Scaling the OrganizationFocus on executing the model and expansion
Customer vs Product Development
90316 Confidential (c) IPL
WHERE ARE YOU IN YOUR STARTUP JOURNEY
Get out of the building
Run experiments to test hypotheses
Start building user demand and enable channels sales
Execute validated business model
Relationship based Marketing
First 100 Customers
Growth Hacking
Multi Channel Marketing
We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals
Before We Get Started
Approach is HandsOn
110316 Confidential (c) IPL
VALUE PROPOSITION DESIGN
Source businessmodelgenerationcom
Business Model Canvas ndash Alex Osterwalder
120316 Confidential (c) IPL
Mini canvas
bull For whom are we creating valuebull Who are our most important
customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform
bull What value do we deliverbull Which one are we solvingbull What bundle of
productsservices are we offering to each segment
bull Which customer needs are we satisfying
bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility
130316 Confidential (c) IPL
DISCOVERY TECHNIQUEValue Proposition Design
Jobstobedoneorg
Whats in for me
Value Proposition can be
Pain KillersAntiVirus cleans the infection and reduces downtime by 20
Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales
140316 Confidential (c) IPL
CUSTOMER PROFILE MAP
CUSTOMER JOBSWhat are they trying to do
PAINSBad outcomes risks challenges related to jobs
GAINSOutcomes customers want to achieve or benefits they seek
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
Pinkesh ShahProduct Management PracticeInstitute of Product Leadership
Product Leadership RolesVP Product Mgmt McAfee USA15 years in Product Industry
Angel InvestorFoodie
Pinkesh Shahpshahipleduin
Connect on LinkedIn
Connect with your customers to deliver delight
Institute of Product Leadership
wwwproductleadershipcom
What next1 Leverage the Product Leaders Network
LinkedIn Meetups2 Leverage Resources
Webinars Materials Templates3 Leverage the Open Source Initiatives
Mentor Connect PLF conferences Productathons
wwwproductleadershipcomprodevents
What will we discuss Product Management Pre-
Requsites Value Proposition Framework Defining GotoMarket Product Positioning Lead Generation Sales Cycle Mapping Tools
ChhotaTummycom is an online food delivery system for kids
Case StudyActive Challenge
80316 Confidential (c) IPLInstitute of Product Leadership 8
CUSTOMER DEVELOPMENT MODEL
Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay
Do we have a solution to this problem
Product-Market FitDoes our productsolution solve the problem in a compelling way
Does it address the painsgains of a segment in the market
Start of ExecutionBuild end-user demand and drive into sales channel to scale the business
Scaling the OrganizationFocus on executing the model and expansion
Customer vs Product Development
90316 Confidential (c) IPL
WHERE ARE YOU IN YOUR STARTUP JOURNEY
Get out of the building
Run experiments to test hypotheses
Start building user demand and enable channels sales
Execute validated business model
Relationship based Marketing
First 100 Customers
Growth Hacking
Multi Channel Marketing
We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals
Before We Get Started
Approach is HandsOn
110316 Confidential (c) IPL
VALUE PROPOSITION DESIGN
Source businessmodelgenerationcom
Business Model Canvas ndash Alex Osterwalder
120316 Confidential (c) IPL
Mini canvas
bull For whom are we creating valuebull Who are our most important
customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform
bull What value do we deliverbull Which one are we solvingbull What bundle of
productsservices are we offering to each segment
bull Which customer needs are we satisfying
bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility
130316 Confidential (c) IPL
DISCOVERY TECHNIQUEValue Proposition Design
Jobstobedoneorg
Whats in for me
Value Proposition can be
Pain KillersAntiVirus cleans the infection and reduces downtime by 20
Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales
140316 Confidential (c) IPL
CUSTOMER PROFILE MAP
CUSTOMER JOBSWhat are they trying to do
PAINSBad outcomes risks challenges related to jobs
GAINSOutcomes customers want to achieve or benefits they seek
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
Pinkesh Shahpshahipleduin
Connect on LinkedIn
Connect with your customers to deliver delight
Institute of Product Leadership
wwwproductleadershipcom
What next1 Leverage the Product Leaders Network
LinkedIn Meetups2 Leverage Resources
Webinars Materials Templates3 Leverage the Open Source Initiatives
Mentor Connect PLF conferences Productathons
wwwproductleadershipcomprodevents
What will we discuss Product Management Pre-
Requsites Value Proposition Framework Defining GotoMarket Product Positioning Lead Generation Sales Cycle Mapping Tools
ChhotaTummycom is an online food delivery system for kids
Case StudyActive Challenge
80316 Confidential (c) IPLInstitute of Product Leadership 8
CUSTOMER DEVELOPMENT MODEL
Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay
Do we have a solution to this problem
Product-Market FitDoes our productsolution solve the problem in a compelling way
Does it address the painsgains of a segment in the market
Start of ExecutionBuild end-user demand and drive into sales channel to scale the business
Scaling the OrganizationFocus on executing the model and expansion
Customer vs Product Development
90316 Confidential (c) IPL
WHERE ARE YOU IN YOUR STARTUP JOURNEY
Get out of the building
Run experiments to test hypotheses
Start building user demand and enable channels sales
Execute validated business model
Relationship based Marketing
First 100 Customers
Growth Hacking
Multi Channel Marketing
We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals
Before We Get Started
Approach is HandsOn
110316 Confidential (c) IPL
VALUE PROPOSITION DESIGN
Source businessmodelgenerationcom
Business Model Canvas ndash Alex Osterwalder
120316 Confidential (c) IPL
Mini canvas
bull For whom are we creating valuebull Who are our most important
customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform
bull What value do we deliverbull Which one are we solvingbull What bundle of
productsservices are we offering to each segment
bull Which customer needs are we satisfying
bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility
130316 Confidential (c) IPL
DISCOVERY TECHNIQUEValue Proposition Design
Jobstobedoneorg
Whats in for me
Value Proposition can be
Pain KillersAntiVirus cleans the infection and reduces downtime by 20
Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales
140316 Confidential (c) IPL
CUSTOMER PROFILE MAP
CUSTOMER JOBSWhat are they trying to do
PAINSBad outcomes risks challenges related to jobs
GAINSOutcomes customers want to achieve or benefits they seek
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
What next1 Leverage the Product Leaders Network
LinkedIn Meetups2 Leverage Resources
Webinars Materials Templates3 Leverage the Open Source Initiatives
Mentor Connect PLF conferences Productathons
wwwproductleadershipcomprodevents
What will we discuss Product Management Pre-
Requsites Value Proposition Framework Defining GotoMarket Product Positioning Lead Generation Sales Cycle Mapping Tools
ChhotaTummycom is an online food delivery system for kids
Case StudyActive Challenge
80316 Confidential (c) IPLInstitute of Product Leadership 8
CUSTOMER DEVELOPMENT MODEL
Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay
Do we have a solution to this problem
Product-Market FitDoes our productsolution solve the problem in a compelling way
Does it address the painsgains of a segment in the market
Start of ExecutionBuild end-user demand and drive into sales channel to scale the business
Scaling the OrganizationFocus on executing the model and expansion
Customer vs Product Development
90316 Confidential (c) IPL
WHERE ARE YOU IN YOUR STARTUP JOURNEY
Get out of the building
Run experiments to test hypotheses
Start building user demand and enable channels sales
Execute validated business model
Relationship based Marketing
First 100 Customers
Growth Hacking
Multi Channel Marketing
We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals
Before We Get Started
Approach is HandsOn
110316 Confidential (c) IPL
VALUE PROPOSITION DESIGN
Source businessmodelgenerationcom
Business Model Canvas ndash Alex Osterwalder
120316 Confidential (c) IPL
Mini canvas
bull For whom are we creating valuebull Who are our most important
customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform
bull What value do we deliverbull Which one are we solvingbull What bundle of
productsservices are we offering to each segment
bull Which customer needs are we satisfying
bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility
130316 Confidential (c) IPL
DISCOVERY TECHNIQUEValue Proposition Design
Jobstobedoneorg
Whats in for me
Value Proposition can be
Pain KillersAntiVirus cleans the infection and reduces downtime by 20
Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales
140316 Confidential (c) IPL
CUSTOMER PROFILE MAP
CUSTOMER JOBSWhat are they trying to do
PAINSBad outcomes risks challenges related to jobs
GAINSOutcomes customers want to achieve or benefits they seek
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
What will we discuss Product Management Pre-
Requsites Value Proposition Framework Defining GotoMarket Product Positioning Lead Generation Sales Cycle Mapping Tools
ChhotaTummycom is an online food delivery system for kids
Case StudyActive Challenge
80316 Confidential (c) IPLInstitute of Product Leadership 8
CUSTOMER DEVELOPMENT MODEL
Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay
Do we have a solution to this problem
Product-Market FitDoes our productsolution solve the problem in a compelling way
Does it address the painsgains of a segment in the market
Start of ExecutionBuild end-user demand and drive into sales channel to scale the business
Scaling the OrganizationFocus on executing the model and expansion
Customer vs Product Development
90316 Confidential (c) IPL
WHERE ARE YOU IN YOUR STARTUP JOURNEY
Get out of the building
Run experiments to test hypotheses
Start building user demand and enable channels sales
Execute validated business model
Relationship based Marketing
First 100 Customers
Growth Hacking
Multi Channel Marketing
We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals
Before We Get Started
Approach is HandsOn
110316 Confidential (c) IPL
VALUE PROPOSITION DESIGN
Source businessmodelgenerationcom
Business Model Canvas ndash Alex Osterwalder
120316 Confidential (c) IPL
Mini canvas
bull For whom are we creating valuebull Who are our most important
customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform
bull What value do we deliverbull Which one are we solvingbull What bundle of
productsservices are we offering to each segment
bull Which customer needs are we satisfying
bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility
130316 Confidential (c) IPL
DISCOVERY TECHNIQUEValue Proposition Design
Jobstobedoneorg
Whats in for me
Value Proposition can be
Pain KillersAntiVirus cleans the infection and reduces downtime by 20
Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales
140316 Confidential (c) IPL
CUSTOMER PROFILE MAP
CUSTOMER JOBSWhat are they trying to do
PAINSBad outcomes risks challenges related to jobs
GAINSOutcomes customers want to achieve or benefits they seek
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
ChhotaTummycom is an online food delivery system for kids
Case StudyActive Challenge
80316 Confidential (c) IPLInstitute of Product Leadership 8
CUSTOMER DEVELOPMENT MODEL
Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay
Do we have a solution to this problem
Product-Market FitDoes our productsolution solve the problem in a compelling way
Does it address the painsgains of a segment in the market
Start of ExecutionBuild end-user demand and drive into sales channel to scale the business
Scaling the OrganizationFocus on executing the model and expansion
Customer vs Product Development
90316 Confidential (c) IPL
WHERE ARE YOU IN YOUR STARTUP JOURNEY
Get out of the building
Run experiments to test hypotheses
Start building user demand and enable channels sales
Execute validated business model
Relationship based Marketing
First 100 Customers
Growth Hacking
Multi Channel Marketing
We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals
Before We Get Started
Approach is HandsOn
110316 Confidential (c) IPL
VALUE PROPOSITION DESIGN
Source businessmodelgenerationcom
Business Model Canvas ndash Alex Osterwalder
120316 Confidential (c) IPL
Mini canvas
bull For whom are we creating valuebull Who are our most important
customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform
bull What value do we deliverbull Which one are we solvingbull What bundle of
productsservices are we offering to each segment
bull Which customer needs are we satisfying
bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility
130316 Confidential (c) IPL
DISCOVERY TECHNIQUEValue Proposition Design
Jobstobedoneorg
Whats in for me
Value Proposition can be
Pain KillersAntiVirus cleans the infection and reduces downtime by 20
Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales
140316 Confidential (c) IPL
CUSTOMER PROFILE MAP
CUSTOMER JOBSWhat are they trying to do
PAINSBad outcomes risks challenges related to jobs
GAINSOutcomes customers want to achieve or benefits they seek
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
80316 Confidential (c) IPLInstitute of Product Leadership 8
CUSTOMER DEVELOPMENT MODEL
Problem-Solution FitHave we found a problem lots of people need solved and are willing to pay
Do we have a solution to this problem
Product-Market FitDoes our productsolution solve the problem in a compelling way
Does it address the painsgains of a segment in the market
Start of ExecutionBuild end-user demand and drive into sales channel to scale the business
Scaling the OrganizationFocus on executing the model and expansion
Customer vs Product Development
90316 Confidential (c) IPL
WHERE ARE YOU IN YOUR STARTUP JOURNEY
Get out of the building
Run experiments to test hypotheses
Start building user demand and enable channels sales
Execute validated business model
Relationship based Marketing
First 100 Customers
Growth Hacking
Multi Channel Marketing
We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals
Before We Get Started
Approach is HandsOn
110316 Confidential (c) IPL
VALUE PROPOSITION DESIGN
Source businessmodelgenerationcom
Business Model Canvas ndash Alex Osterwalder
120316 Confidential (c) IPL
Mini canvas
bull For whom are we creating valuebull Who are our most important
customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform
bull What value do we deliverbull Which one are we solvingbull What bundle of
productsservices are we offering to each segment
bull Which customer needs are we satisfying
bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility
130316 Confidential (c) IPL
DISCOVERY TECHNIQUEValue Proposition Design
Jobstobedoneorg
Whats in for me
Value Proposition can be
Pain KillersAntiVirus cleans the infection and reduces downtime by 20
Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales
140316 Confidential (c) IPL
CUSTOMER PROFILE MAP
CUSTOMER JOBSWhat are they trying to do
PAINSBad outcomes risks challenges related to jobs
GAINSOutcomes customers want to achieve or benefits they seek
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
90316 Confidential (c) IPL
WHERE ARE YOU IN YOUR STARTUP JOURNEY
Get out of the building
Run experiments to test hypotheses
Start building user demand and enable channels sales
Execute validated business model
Relationship based Marketing
First 100 Customers
Growth Hacking
Multi Channel Marketing
We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals
Before We Get Started
Approach is HandsOn
110316 Confidential (c) IPL
VALUE PROPOSITION DESIGN
Source businessmodelgenerationcom
Business Model Canvas ndash Alex Osterwalder
120316 Confidential (c) IPL
Mini canvas
bull For whom are we creating valuebull Who are our most important
customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform
bull What value do we deliverbull Which one are we solvingbull What bundle of
productsservices are we offering to each segment
bull Which customer needs are we satisfying
bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility
130316 Confidential (c) IPL
DISCOVERY TECHNIQUEValue Proposition Design
Jobstobedoneorg
Whats in for me
Value Proposition can be
Pain KillersAntiVirus cleans the infection and reduces downtime by 20
Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales
140316 Confidential (c) IPL
CUSTOMER PROFILE MAP
CUSTOMER JOBSWhat are they trying to do
PAINSBad outcomes risks challenges related to jobs
GAINSOutcomes customers want to achieve or benefits they seek
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
We need the following in placeValue Proposition DesignPersona DefinitionsBusiness Model FinalizedPricing ModelProduct RoadmapBusiness Goals
Before We Get Started
Approach is HandsOn
110316 Confidential (c) IPL
VALUE PROPOSITION DESIGN
Source businessmodelgenerationcom
Business Model Canvas ndash Alex Osterwalder
120316 Confidential (c) IPL
Mini canvas
bull For whom are we creating valuebull Who are our most important
customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform
bull What value do we deliverbull Which one are we solvingbull What bundle of
productsservices are we offering to each segment
bull Which customer needs are we satisfying
bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility
130316 Confidential (c) IPL
DISCOVERY TECHNIQUEValue Proposition Design
Jobstobedoneorg
Whats in for me
Value Proposition can be
Pain KillersAntiVirus cleans the infection and reduces downtime by 20
Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales
140316 Confidential (c) IPL
CUSTOMER PROFILE MAP
CUSTOMER JOBSWhat are they trying to do
PAINSBad outcomes risks challenges related to jobs
GAINSOutcomes customers want to achieve or benefits they seek
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
110316 Confidential (c) IPL
VALUE PROPOSITION DESIGN
Source businessmodelgenerationcom
Business Model Canvas ndash Alex Osterwalder
120316 Confidential (c) IPL
Mini canvas
bull For whom are we creating valuebull Who are our most important
customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform
bull What value do we deliverbull Which one are we solvingbull What bundle of
productsservices are we offering to each segment
bull Which customer needs are we satisfying
bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility
130316 Confidential (c) IPL
DISCOVERY TECHNIQUEValue Proposition Design
Jobstobedoneorg
Whats in for me
Value Proposition can be
Pain KillersAntiVirus cleans the infection and reduces downtime by 20
Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales
140316 Confidential (c) IPL
CUSTOMER PROFILE MAP
CUSTOMER JOBSWhat are they trying to do
PAINSBad outcomes risks challenges related to jobs
GAINSOutcomes customers want to achieve or benefits they seek
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
120316 Confidential (c) IPL
Mini canvas
bull For whom are we creating valuebull Who are our most important
customersbull Mass Marketbull Niche Marketbull Fragmentedbull Multisided Platform
bull What value do we deliverbull Which one are we solvingbull What bundle of
productsservices are we offering to each segment
bull Which customer needs are we satisfying
bull What EOPsndash Newnessndash Performancendash Customiationndash BrandStatusndash Pricendash Cost Reductionndash Risk Reductionndash Accessibility
130316 Confidential (c) IPL
DISCOVERY TECHNIQUEValue Proposition Design
Jobstobedoneorg
Whats in for me
Value Proposition can be
Pain KillersAntiVirus cleans the infection and reduces downtime by 20
Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales
140316 Confidential (c) IPL
CUSTOMER PROFILE MAP
CUSTOMER JOBSWhat are they trying to do
PAINSBad outcomes risks challenges related to jobs
GAINSOutcomes customers want to achieve or benefits they seek
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
130316 Confidential (c) IPL
DISCOVERY TECHNIQUEValue Proposition Design
Jobstobedoneorg
Whats in for me
Value Proposition can be
Pain KillersAntiVirus cleans the infection and reduces downtime by 20
Gain CreatorsldquoTrustrdquo Logo causes 15 more online sales
140316 Confidential (c) IPL
CUSTOMER PROFILE MAP
CUSTOMER JOBSWhat are they trying to do
PAINSBad outcomes risks challenges related to jobs
GAINSOutcomes customers want to achieve or benefits they seek
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
140316 Confidential (c) IPL
CUSTOMER PROFILE MAP
CUSTOMER JOBSWhat are they trying to do
PAINSBad outcomes risks challenges related to jobs
GAINSOutcomes customers want to achieve or benefits they seek
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
150316 Confidential (c) IPL
Revenue StreamsHow do you Get Currency
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
160316 Confidential (c) IPL
Revenue Model =
the strategy the company uses to generate cash from
each customer segment
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
170316 Confidential (c) IPL
Pricing Model =
the tactics you use to set the price in each customer
segment
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
180316 Confidential (c) IPL
Revenue Models 1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
190316 Confidential (c) IPL
1 Subscription Feebull Fee for continuous access to a service
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
200316 Confidential (c) IPL
2 Usage fee
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
210316 Confidential (c) IPL
3 Asset Salebull Sale of ownership right to a product
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
220316 Confidential (c) IPL
4 Leasing Rentingbull Fee for temporary access to a good or service
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
230316 Confidential (c) IPL
5 Licensingbull Fee for use of some IP (including software)
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
240316 Confidential (c) IPL
5 Licensing OEM
Step1 Step2 Your product Step 3
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
250316 Confidential (c) IPL
6 Advertisingbull Fee paid by brands and companies to get in
front of potential customers
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
260316 Confidential (c) IPL
7 Broker Modelbull Often found in marketplaces of
various types a fee for bringing together two or more parties involved in a transaction
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
270316 Confidential (c) IPL
8 Freemiumbull Product or service is provided free of
charge but money is charged for proprietary features functionality or virtual goods
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
280316 Confidential (c) IPL
9 Affiliate revenue
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
290316 Confidential (c) IPL
10 Razor blade model
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
300316 Confidential (c) IPL
10 Razor blade model
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
310316 Confidential (c) IPL
11 Open Source
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
320316 Confidential (c) IPL
12 Selling data
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
330316 Confidential (c) IPL
12 Selling data
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
340316 Confidential (c) IPL
13 Co Creation
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
350316 Confidential (c) IPL
14 Per Module or Per Feature
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
360316 Confidential (c) IPL
Revenue Models Summary
1 Subscriptions2 Usage3 Asset Sale4 Leasing5 Licensing6 Advertising7 Broker
8 Freemium9 Affiliate10 Razor Blade11 Open Source12 Selling Data13 Co-Creation14 Per Module
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
370316 Confidential (c) IPL
Single versus Multi-sided Markets
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
380316 Confidential (c) IPL
Institute of Product Leadership Confidential
TYPICAL FLOW
GoToMarket
PERS
ONA
DEFINI
TION
BAG
FRAMEWOR
K
POSITIONINGPERSONA BASEDSA
LES
PATH
PARTNERSDIRECT
LEAD
GENERATI
ONDIGITAL
OFFLINELANDING
PAGE
COMMUNITY ETC
LINKEDIN ETC
SALES PROCESSWIN LOSS
ANALYSIS
PIPELINE MONITORING
EXIST
ING
PRODUCT
MARKETIN
G
5
1
2
3
4
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
390316 Confidential (c) IPL
Adaptive Productizing
ProcessTM
Best Practices Approach to productizing
managing products and services predictably
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
400316 Confidential (c) IPL
GO TO MARKET
0316 40
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
410316 Confidential (c) IPL
GMT DefinedGo To market is a systematic approach of positioning the product in front of the right audience through multiple channels
Product Positioning What will the product do for the market
Routes to Market Channel Partners Direct (Push and pull)
Marketing Plan Goal Setting Campaigns Budget
Launch Plan Telling the Product Story
Customer Acquisition Cross sell upsell greenfield
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
420316 Confidential (c) IPL
Anchal Sood22 yrs staying in Chandigarh
Occupation Student
Computer Literacy level High
ldquo I love shopping for cheap but good cosmeticsrdquo
Aanchal is a college girl who comes from a middle class family Since she is still studying she gets monthly allowance from her parents which she spends wisely Recently she has started shopping online because of the good deals available online She enjoys shopping for cosmetics and clothes the most
Goalsbull Wants to get the best and cheapest deals onlinebull To be cautious while making online transaction
Expectationsbull Expects to get better dealsdiscounts online than in local
stores bull Wants important details of a product such as offers price
variety availability at a glancebull Does not want to compromise on quality
Example User Persona
42
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
430316 Confidential (c) IPL
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
450316 Confidential (c) IPL
PERSONA BAGBehaviors Aspirations Goals
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
460316 Confidential (c) IPL
EXAMPLE NETWORK SECURITY ARCHITECT
Target Persona Problems
GoalsAspirations Behaviors
Who to
serve
Locking down the network well ahead of compliance audits
Envision where we need to be in 2-3 years
Make architecture decisions based on business priorities
Be the recognized expert in my field
Wersquove become burdened with process ndash things used to get done faster
No one ever says No to projectsWhen projects are prioritized the
ones I am championing arenrsquot on the list
No easy way to monitor multi vendor product performance on the network
Network Security Architect
Age 41
Responsible for developing network amp security architecture
One of 5 subject matter experts who knows a couple of vendors well
Read 2 blogs and web sites on networking security vendors and reference architectures every week
Prefers to attend the SANS security conference in Hawaii
Share my knowledge with others in the company
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
470316 Confidential (c) IPL
CUSTOMER ADOPTION MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech rarr Benefits Benefits rarr Reference
Reference rarr Solution
Solution rarr Invisible integration
Risk AversionReferenceabilityStandards based
Crossing the Chasm ndash Geoffrey Moore
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
Positioningis the seed of the marketing jungle
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
490316 Confidential (c) IPL
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
510316 Confidential (c) IPL
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
520316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
530316 Confidential (c) IPL
IPOD FEATURES amp SPECS
bull Hard drive based MP3 music player 5GBbull 18 inches diameter hard drive 02 inches thickbull Number of songs 1000bull 160K bit ratebull Plays all popular music formats ndash MP3 MB3 VBR WAV AIFFbull Firewire connectivitybull 10 hours battery lifebull Rechargeable lithium polymer batterybull 20 min skip protectionbull Piezoelectric clickerbull Scroll wheel with accelerationbull Ships with earphones and chargerbull Syncs with iTunesbull International language support for German French and Japanesebull 24Prime wide x 40Prime tall x 078Prime thickbull Weight 65 oz
In Your Pocket
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
540316 Confidential (c) IPL
How do you get there
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
550316 Confidential (c) IPL
POSITIONING TEMPLATE
For target customer segment
Who have painsneed gains
The offering is category of product
That has key pain relieversgrain creators
Unlike named competitors amp alternatives
offering has specific advantages
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
560316 Confidential (c) IPL
iPOD POSITIONING
For Mac users
Who need to listen to their music on the go
The iPod is an MP3 music player
That holds 1000 songs amp automatically syncs with iTunes
Unlike MP3 players from Creative Sony Sonic Blue
iPod has an easy to use interface andsmaller than most cellphones people carryin their pockets
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
570316 Confidential (c) IPL
POSITIONING for chhotatummycom
For working parents
Who want to provide fresh and nutritious lunch and snack meals for their kids at school and avoid rush in early mornings to prepare
chhotatummy is an online food ordering service
That helps make and deliver food to kids at school
Unlike swiggy school cafeteria and home maidsdrivers
chottatummy has a kid friendly menu that can be mapped to childrsquos diet needs and a delivery model to fresh food ready at school break time which can be ordered online and through a mobile app
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
Lets build your Positioning Statement
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
You do product positioningevery release
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
600316 Confidential (c) IPL
Messaging Evolves Along the Roadmap
The Internet In Your Pocket
Apple reinvents the phone
25000 apps and counting
Therersquos an app for that
The worldrsquos most advanced mobile OS In its most advanced form
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
610316 Confidential (c) IPL
Tata Nano ndash Original Positioning
61
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
620316 Confidential (c) IPL
Tata Nano ndash RePositioning
62
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
New PositioningNew Product
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
640316 Confidential (c) IPL
GTM MARKETING PLAN
Agreement on what to achieve is more important than how we will do it
New Customers for product X in Vertical V
X$ Direct Marketing
budget at X$
1 Qualified prospects2 Deals in final phase3 Booked revenue
Build Awareness with CIO in Y market
Y$ CIO summits
social media advertisemen
t
Brand Survey measuring awareness with 100 CXOs
Visibility with technical buyer of X market
Z$ Ebooks Analyst
relationship
1 Awareness index free downloads2 Inclusion in research reports
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
650316 Confidential (c) IPL
MARKETING GOALS EXERCISE
Improve customer satisfaction
Improve maintenance revenue
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
660316 Confidential (c) IPL
When you are asked to do something new ndash ask which of the management goals does it support
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
Product Marketing ManagerCreating relevant messaging for each persona and communicating compelling value that engages and makes customers buy
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
680316 Confidential (c) IPL
Marketing Organization Modelbull Larger organizations have a well defined structure process and org to do marketing
bull Typically IT product companies spend 2x in marketing
bull Product Management and Product marketing are joined at the hip
Marketing
Product Mkt
Corp Comm
Web amp Creativ
e
Tech Mkt
Mkt Ops
Field Mkt
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
690316 Confidential (c) IPL
Marketing Roles and ResponsibilitiesProduct Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press
Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns
amp Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web
20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creativebull Websitebull Creative Services amp
Graphic Designbull Search Engine
Optimization (SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional
Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis
amp Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
700316 Confidential (c) IPL
SALES INTERLOCK
PM
Pre Sales
Training
Initial Custom
er Demo
Collateral
Review
WinLoss
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
710316 Confidential (c) IPL
SALES INTERLOCK
PMM
Sales Training
Lead Generation Plan
Collateral
Readiness
Marketing
Launch Plans
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
720316 Confidential (c) IPL
PERCEIVED VALUE
COST OF OWNERSHIP
COMMUNICATING VALUE
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
730316 Confidential (c) IPL
POSITIONING FOR YOUR PRODUCT
bull Lets develop a positioning statement for your product or service
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
740316 Confidential (c) IPL
Lots of Mediocre Messaging is out there
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
750316 Confidential (c) IPL
Even big brands get it wrong ndash all the time
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
760316 Confidential (c) IPL
BETTER EXAMPLE
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
770316 Confidential (c) IPL
POSITIONING TEMPLATE
bull For (target customerspersonas) bull who have (market problems) bull our product is a (product category)bull that provides (key benefits)bull Unlike (alternatives or competitors)bull We provide (key differentiators)
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
780316 Confidential (c) IPL
POSITIONING EXAMPLE
bull For IT security administrators in large enterprises
bull who need to reduce the risk from vulnerabilities in their environment
bull McAfee Foundstone is a vulnerability management solution
bull that provides real-time actionable intelligence on vulnerabilities
bull Unlike manual procedures free tools and solutions like Rapid7 Qualys etc
bull Foundstone provides enterprise ready risk assessment across entire range of assets (servers networks and endpoints) on all OSes
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
790316 Confidential (c) IPL
GTM ROUTES TO MARKETbull Channel works great as a ldquoleveragerdquo sales force
bull Each route has a different expense and investment structure and capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
Marketing it right
Marketing Plan
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
800316 Confidential (c) IPL
CHANNELS
bull Channel works great as a ldquoleveragerdquo sales forcebull Each route has a different expense and investment structure and
capacitybull Direct Sellingbull Distributor costsbull VARsbull TelemarketingTelesalesbull Electronic CommerceInternet
bull Channels allow native sales force to focus on large accounts while offloading ldquolow valuerdquo accounts
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
810316 Confidential (c) IPL
CHANNEL SALES
bull Leverage the repeatable sales processbull Focus on ldquowhatrsquos in for themrdquo bull Deliver a toolkit with focus on value communication for the end
customerbull Design a special ldquovalue addrdquo for channel that makes them relevant
in the value chainbull Special features conversion tools etc
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
820316 Confidential (c) IPL
DIRECT VS INDIRECT
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
830316 Confidential (c) IPL
PC SUPPLY CHAINPC Mfg Distributor Wholesaler Retailer Consumer
HPSamsung ToshibaLenovo
Ingram MicroCDWDimension Data
AvnetEvertekBassIngramCDW
CromaeZoneBest BuyFryrsquosAmazon
Dell
Apple Apple
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
840316 Confidential (c) IPL
Solution providers Vars
bull eGroupbull Integrates iPads with VMWare amp IBM mainframe platforms to make legacy
applications available on mobile devices
bull AccuCodebull Managed services to retailers who adopt Apple as PoS devices
bull Blacktipbull Remote monitoring and management services to businesses standardized on
Apple devices
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
850316 Confidential (c) IPL
CHANNEL MARGINS
Source HBS
Channel Margin Analysis Tool
Purchased at Discountoff MSRP
55 44 39
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
860316 Confidential (c) IPL
FIRM HAS TO SELL ITS CHANNEL CONTINUOUSLY
Channel partners usually have multiple vendors and multiple focus areas ndash one has to compete for attention which means continuously engaging in a sale process
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
870316 Confidential (c) IPL
CHANNEL DESIGNDefine Scopebull How many do we
need
Define rolebull Best use of partners
in the sales process
Develop policybull Rules of Engagement
that are fair and winwin
Strong Basebull Who do we need to
recruit
Channel Supportbull Marketing training
selling support
Performancebull Measure and monitor
for success
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
880316 Confidential (c) IPL
GTM MARKETING PLANbull Get Management buy in on both the end goals
and the metrics to measure itbull Identify your risks and communicate them
clearlybull Prioritize prioritize prioritize ndash a very good
chance you will have budget cuts and other distractions
bull Competition might force you to reprioritize
Marketing it right
Routes to market
Launch Plan
Customer Acquisition
Product Positioning
Go To Market
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
890316 Confidential (c) IPL89
Development Withdrawal
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
900316 Confidential (c) IPL
MARKETING ORGANIZATION MODEL
bull Typically IT product companies spend 2x in marketing
bull Larger organizations have a well defined structure process and org to do marketing
bull Product Management and Product marketing are joined at the hip
M
Product Mkt
Corp Comm
Web amp Creative
Tech Mkt
Mkt Ops
Field Mkt
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
910316 Confidential (c) IPL
Product Marketing
bull Messaging Positioningbull Pricing Packaging
Namingbull Core Contentbull Product Launchesbull Sales Enablement Toolsbull Sales Trainingbull Analyst amp Press Briefingsbull Market Research
bull Demand Creationbull Lead Managementbull Marketing amp Customer
Eventsbull All Marketing Campaigns amp
Programsbull Customer References
Testimonials Case Studies Winwires
bull Press Analyst Media Relations
bull Thought Leadershipbull Speaker Placementsbull Executive Communicationbull Internal Communicationbull Social Networks amp Web 20bull Corporate-level Content
Field Marketing Corp Communication
Web amp Creative
bull Websitebull Creative Services amp Graphic
Designbull Search Engine Optimization
(SEO)bull Brand Managementbull Viral Marketingbull Advertising Agency Mgmtbull Newsletter
bull Marketing Automationbull Cross-functional Coordinationbull Launch amp Project
Managementbull Budgets amp Vendor Mgmtbull Dashboards amp Reportsbull Sales Interlock
bull Product Reviewsbull Competitive Analysis amp
Responsebull Product Demosbull Sales amp Evaluation
Support
Marketing Operations Tech Marketing
MARKETING ROLES AND RESPONSIBILITIES
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
920316 Confidential (c) IPL
GTM MARKETING PLANbull Marketing plans are usually done
annually with incremental updatesbull Calendar of events is necessary to
rally internal resources around itbull Model becomes unscalable when
PM becomes more of a doer than an orchestrator
bull Plan your launches based on industry events product releases
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
930316 Confidential (c) IPL
MARKETING BEYOND YOUR WALLET SIZEbull Usually marketing efforts have been
constrained by available resourcesbudget
bull Business models are evolving (ex SaaS) and sales models are evolving (online relationship building vs playing golf)
bull New generation marketing techniques explore pull vs push going from interrupt driven to community driven
Social media Mktg[Cust
Engagement]
Brand Mktg[Reputation Awareness]
Traditional Mktg
[Push vs Pull]
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
940316 Confidential (c) IPL
TRADITIONAL vs INBOUND MARKETING
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
950316 Confidential (c) IPL
CALL TO ACTIONbull Single call to Action
bull EvaluationPOCbull Initial meeting with the right audiencebull Download a trialbull Download a whitepaper
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
960316 Confidential (c) IPL
GTM LAUNCH PLANGap analysis on your Marketing Assets
Marketing Assets Potential for Impact
Current Investment
Gap
Messaging for target persona
Sales Readiness ndash Collaterals
Sales Readiness ndash Training
Product briefs (value articulation)
Online marketing (social media blogs videos webinars)
Thought leadership (internal and external events)
Marketing it right
Routes to market
Marketing Plan
Customer Acquisition
Product Positioning
Go To Market
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
970316 Confidential (c) IPL
GTM LAUNCH PLANbull Launches are like booster shotsbull Usually coincide with product release
industry events major announcementbull Either one time or ldquorollingrdquo thunderbull Viral videosbull Success Stories
bull Qualys has a customer success story portal
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
980316 Confidential (c) IPL
LAUNCH PLAN TIMELINES
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
990316 Confidential (c) IPL
GTM LAUNCH PLANbull External Communications are critical for
ldquomomentumrdquo buildingbull Press Releases
bull Do as often as you can bull Online Media Rooms
bull Analyst reviewsbull Magazine review analyst comments Gartner research note ndash anything
that your buyer persona respectsbull Develop ldquohumanrdquo relationships with analysts and media
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
1000316 Confidential (c) IPL
GTM CUSTOMER ACQUISITION
Marketing it right
Routes to market
Marketing Plan
Launch Plan
Product Positioning
Go To Market
bull Penetrationndash Existing customers for Product a b c who might now be interested
in buying product Xndash Existing customers for product X who might want to buy additional
licenses
bull Greenfield consumerndash Net new relationship for the productsndash Generally costs are higher but can be amortized over multiple
products in a portfolio
bull Non consumerndash Have to compete with alternativesndash Might represent a much bigger pool without competition
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
1010316 Confidential (c) IPL
STAGES OF ADOPTION FOR INNOVATIONbull Awareness The individual is simply aware the innovation exists
bull Interest The individual wants more information They begin to wonder if the innovation can help them
bull Evaluation The individual mentally examines the innovation using the information gathered trying to determine whether it will really impact their work
bull Trial The individual actually tests the innovation to see if reality matches expectations
bull Adoption The individual likes the innovation and adopts it wholeheartedly
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
1020316 Confidential (c) IPL
TECHNOLOGY ADOPTION MATURITY MODEL
Enthusiasts love to explore
Visionary appreciate technology have their own intuition ampvision
Pragmatists wants to see how others use it
Conservatives risk averse need support brand is important
Skeptics might consume an integrated suite
Relationships Tech -gtBenefits Benefits -gt Reference
Reference -gt Solution
Solution -gt invisible integration
Risk AversionReferenceabilityStandards based
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
1030316 Confidential (c) IPL
ADOPTION IN DIGITALSOCIAL
ENLIST ACQUIRE
ENGAGEMONETIZE
How many visitorsHow many convertedHow fast
How many activeHow oftenHow much
How many paying
How many referrers
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
1040316 Confidential (c) IPL Source forEntrepreneurscom
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
1050316 Confidential (c) IPL Source forEntrepreneurscom
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
1060316 Confidential (c) IPL
ADAPTIVE PRODUCTIZING
PROCESSTM
Best Practices Approach to productizing
managing products and
services predictably
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management
1070316 Confidential (c) IPL
Productizing Process Map
bull Customer Value ModelingUnderstandi
ng Value
bull Define products
Creating Value bull Value
based Pricing
Capturing Value
bull Positioning Value Prop
Communicating Value bull Value
Channels Network
Delivering Value
Marketing and Sales Enablement are integral
part of Product Management