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#STORYTOOLKIT
©2013 Critical Mass, Inc. All Rights Reserved | 1
HOLLYWOOD’S STORYTELLING TIPS & TRICKS REVEALED
1 OCTOBER 2013
©2013 Critical Mass, Inc. All Rights Reserved | 2
LIFE AS A WRITER
Created and co-wrote Valiant, an animated feature film released in 2005.
Commissioned to write further screenplays for Dreamworks, BBC Films, Working Title, UK Film Council.
LIFE AS A CONTENT STRATEGIST
Head of Content & Social Media for Critical Mass, London.
Current clients include Citi, Hewlett Packard, Goodyear & Dunlop.
@georgew1971
GEORGE WEBSTER
DIRECTOR OF CONTENT STRATEGY, CRITICAL MASS
©2013 Critical Mass, Inc. All Rights Reserved | 3
WHAT’S MY STORY?
©2013 Critical Mass, Inc. All Rights Reserved | 4
“I WANT TO PROVIDE YOU FRAMEWORKS THAT CAN HELP YOU IDEATE TOWARDS GREAT DISRUPTIVE STORIES BUT I HAVE SELF DOUBT AND I FACE VALID CHALLENGES FROM CREATIVE AND PLANNING DEPARTMENTS SO GIVE ME SOME LEEWAY HERE.”
5
STORY IS INBALANCE
©2013 Critical Mass, Inc. All Rights Reserved | 6
WHAT’S OUR INBALANCE?
©2013 Critical Mass, Inc. All Rights Reserved | 7
AS MARKETEERS WE ALL WANT THE SAME THING.
WHAT’S OUR INBALANCE?
STORY / THE KEY ELEMENTS
©2013 Critical Mass, Inc. All Rights Reserved | 8
WE WANT TO GRAB OUR CUSTOMERS UNDIVIDED ATTENTION BUT THEY DON’T CARE ABOUT US THEY CARE ABOUT THEMSELVES.
WHAT’S OUR INBALANCE?
STORY / THE KEY ELEMENTS
©2013 Critical Mass, Inc. All Rights Reserved | 9
OUR PROCESSES AND TOWE USE THE SAME TOOLS AND PROCESSES
YET WE USE THE SAME TOOLS AND PROCESSES
©2013 Critical Mass, Inc. All Rights Reserved | 10
“EVERYONE’S USING THE SAME ‘BEST PRACTICE’ PROCESS” [BBH, ANTI-WINDTUNNEL MOVEMENT]
©2013 Critical Mass, Inc. All Rights Reserved | 11
SO IT’S HARD TO THINK DIFFERENT
©2013 Critical Mass, Inc. All Rights Reserved | 12
BUT TODAY YOU HAVE A CHOICE
©2013 Critical Mass, Inc. All Rights Reserved | 13
Take the blue pill takes you back to your ordinary life. Same processes. Same tools. Same thinking spun a little different.
THE BLUE PILL
©2013 Critical Mass, Inc. All Rights Reserved | 14
Take the red pill and open your eyes to story-supervision. A whole new world where you begin to see the story framework behind the idea.
THE RED PILL
©2013 Critical Mass, Inc. All Rights Reserved | 15
GOOD CHOICE
©2013 Critical Mass, Inc. All Rights Reserved | 16
STORY SUPER-VISION
©2013 Critical Mass, Inc. All Rights Reserved | 17
Story super-vision can...
• Help you see the story at work behind an idea
• Help you become a better storyteller
• Help you run brainstorming sessions centred around finding stories that work for your brand.
• Help you more confidently articulate why you believe some ideas work better than others and vica-versa.
• Help planning and creative departments align
HOW IS THIS USEFUL?
©2013 Critical Mass, Inc. All Rights Reserved | 18
©2013 Critical Mass, Inc. All Rights Reserved | 19
GRABBING AND KEEPING ATTENTION IS THEIR BUSINESS
©2013 Critical Mass, Inc. All Rights Reserved | 20
02/ THREE KEY HOLLYWOOD TOOLS
©2013 Critical Mass, Inc. All Rights Reserved | 21
Hollywood knows that true character is revealed in the choices we make under pressure. By focusing on the wants and needs of a character and pushing them into extreme choices - we the audience become emotionally invested in their outcome.
Hollywood takeaway:
Learn how to develop and utilize your brand’s unique point of view of the world to maximum effect.
1. EXAGGERATED CHARACTER POV
©2013 Critical Mass, Inc. All Rights Reserved | 22
Hollywood knows how to grab attention and put bums on seats. That’s why it returns again and again to a storytelling framework that is ‘high concept’ gold.
Hollywood takeaway:
If we consider predatory thinking to be about ‘reframing the conversation’ then using Clash of Context is a brilliant way to approach doing this.
2. CLASH OF CONTEXT
©2013 Critical Mass, Inc. All Rights Reserved | 23
3. COMIC OPPOSITES
Hollywood is in the entertainment business and making us laugh is BIG business. The comic opposites framework is Hollywood’s banker bet to make this happen.
Hollywood takeaway:
Together with Clash of Context, this highly flexible framework takes seconds to understand yet is behind some of most successful marketing campaigns of all time.
©2013 Critical Mass, Inc. All Rights Reserved | 24
BEFORE WE APPLY THESE TOOLS LET’S UNDERSTAND WHAT A STORY IS.
©2013 Critical Mass, Inc. All Rights Reserved | 25
GET YOUR HERO UP A TREE
ACT1/ THE SITUATION
STORY / THE KEY ELEMENTS
©2013 Critical Mass, Inc. All Rights Reserved | 26
THROW ROCKS AT HIM
COMPLICATIONS
STORY / THE KEY ELEMENTS
©2013 Critical Mass, Inc. All Rights Reserved | 27
GET HIM DOWN RESOLUTION
STORY / THE KEY ELEMENTS
©2013 Critical Mass, Inc. All Rights Reserved | 28
A MAN WANTS TO GET DOWN FROM A TREE BUT HE CAN’T BECAUSE PEOPLE KEEP THROWING ROCKS AT HIM.
STORY / THE KEY ELEMENTS
©2013 Critical Mass, Inc. All Rights Reserved | 29
ABC
©2013 Critical Mass, Inc. All Rights Reserved | 30
A
STORY / THE KEY ELEMENTS
1. A hero
2. A desire
3. A villain
©2013 Critical Mass, Inc. All Rights Reserved | 31
A WANTS B
STORY / THE KEY ELEMENTS
1. A hero
2. A desire
3. A villain
©2013 Critical Mass, Inc. All Rights Reserved | 32
A WANTS B BUT C GETS IN THE WAY.
STORY / THE KEY ELEMENTS
1. A hero
2. A desire
3. A villain
©2013 Critical Mass, Inc. All Rights Reserved | 33
A WANTS B BUT C GETS IN THE WAY. (HOW CAN THE BRAND HELP?)
STORY / THE KEY ELEMENTS
1. A hero
2. A desire
3. A villain
4. A mentor
©2013 Critical Mass, Inc. All Rights Reserved | 34
HOW CAN WE HELP THE MAN?
STORY / THE KEY ELEMENTS
©2013 Critical Mass, Inc. All Rights Reserved | 35
HOW CAN WE HELP THE MAN?
STORY / THE KEY ELEMENTS
• We don’t. We make him anxious and scare him into buying our ladder.
• We can empower him by guiding him down and encouraging him every step of the way.
• We can use our magic powers to remove all the obstacles and he can now climb down the tree himself.
• We can lie to comic effect and tell him the view at night from the tree is apparently fantastic!
• We can tell the truth to comic effect and suggest that at least he’s got a good excuse to not see his in-laws!
©2013 Critical Mass, Inc. All Rights Reserved | 36
WRITE SIMPLE ABC STORIES + HOW BRAND CAN HELP FOR THE FOLLOWING:
“
GROUP EXERCISE #1 (5 MINUTES)
EXPLORING CHARACTERS / THE HERO
©2013 Critical Mass, Inc. All Rights Reserved | 37
GROUP EXERCISE
LISTERINE DOVE LYNX OLD SPICE
© 2009 Critical Mass, Inc. All Rights Reserved
NISSAN (EXAMPLE)
Men want to be racing drivers but life has got in the way and taken them in a different direction.
HOW CAN BRAND HELP?
It can clear away all of life’s obstacles and give men with the right skills a chance to fulfill their dreams.
(Empowerment storytelling with magic powers)
©2013 Critical Mass, Inc. All Rights Reserved | 39
People want to feel good about themselves but they have bad breath and this makes it difficult.
HOW CAN BRAND HELP?
It scares them into buying its product.
(Inadequacy / Anxiety marketing)
LISTERINE
DOVE
Women want to feel confident about themselves but the marketing messages of the beauty industry has made this difficult.
HOW CAN BRAND HELP?.
By celebrating real beauty and telling the truth about all the tricks the industry plays.
(Empowerment storytelling)
LYNX
Average blokes want to desired by gorgeous girls but they aren’t because such women are out of their league.
HOW CAN BRAND HELP?
It can turn average blokes into sex gods.
(Telling a lie to comic effect)
OLD SPICE
Average blokes want to desired by gorgeous girls but they aren’t because such women are out of their league.
HOW CAN BRAND HELP?
It can’t turn average blokes into sex gods but it can help you smell like one...and then imagine the possibilities!
(Telling the truth to comic effect)
©2013 Critical Mass, Inc. All Rights Reserved | 43
DISCUSSION • Can brands can get away with anxiety / inadequacy storytelling in today’s world?
• Behind Dove story lies a comic opposites structure. What do you think this means?
• What is Lynx’s journey? How is their storytelling evolving?
• In what way are Lynx and Old Spice Comic Opposites?
GROUP EXERCISE #2 WRAP UP
EXPLORING CHARACTERS / THE HERO
©2013 Critical Mass, Inc. All Rights Reserved | 44
03/ APPLYING HOLLWOOD’S KEY TOOLS
©2013 Critical Mass, Inc. All Rights Reserved | 45
1. DEVELOPING CHARACTER POV
©2013 Critical Mass, Inc. All Rights Reserved | 46
WHAT IS YOUR HERO’S PERSPECTIVE?
DEVELOPING CHARACTER POV
Your hero or anti-hero provides you with their unique lens through which they view the world.
©2013 Critical Mass, Inc. All Rights Reserved | 47
WHY IS THIS IMPORTANT?
©2013 Critical Mass, Inc. All Rights Reserved | 48
“WHAT IS THE SINGLE MOST IMPORTANT PART OF THE MARKETING MIX ESSENTIAL TO ENSURE A BETTER CHANCE OF SUCCESS IN THE MARKETPLACE? IT IS OWNERSHIP OF A POINT OF VIEW” [SIDDARTH BANERJEE, REGIONAL MARKETING DIRECTOR,
UNILEVER ASIA]
©2013 Critical Mass, Inc. All Rights Reserved | 49
SEINFIELD
DEVELOPING CHARACTER POV
“LIFE IS IN THE DETAIL”
©2013 Critical Mass, Inc. All Rights Reserved | 50
JOEY
DEVELOPING CHARACTER POV
“I AM IRRESISTIBLE TO WOMEN”
©2013 Critical Mass, Inc. All Rights Reserved | 51
HANNIBAL LECTER
DEVELOPING CHARACTER POV
“?”
©2013 Critical Mass, Inc. All Rights Reserved | 52
HANNIBAL LECTER
DEVELOPING CHARACTER POV
“PEOPLE ARE FOOD”
©2013 Critical Mass, Inc. All Rights Reserved | 53
CHARACTER CREATION FOR FILM When writing for film or TV, a strong character will possess the following attributes.
Strong perspective
Flaws
Humanity
Exaggeration
DEVELOPING CHARACTER POV
©2013 Critical Mass, Inc. All Rights Reserved | 54
CHARACTER CREATION FOR MARKETING When dealing with concept and content ideation, the focus is on these two.
Strong perspective
Flaws
Humanity
Exaggeration
DEVELOPING CHARACTER POV
©2013 Critical Mass, Inc. All Rights Reserved | 55
KNOR CREATING A BRAND CHARACTER USING EXAGGERATED PERSPECTIVE
BRAND / PRODUCT
BRAND PERSPECTIVE
EXAGGERATED PERSPECTIVE FOR BRAND CHARACTER
KNOR
IT’S ALL ABOUT FLAVOUR MOST FLAVOUR OBSESSED PERSON EVER
WHO OR WHAT COULD THAT BE?
?
©2013 Critical Mass, Inc. All Rights Reserved | 56
KNOR CREATING A BRAND CHARACTER USING EXAGGERATED PERSPECTIVE
BRAND / PRODUCT
BRAND PERSPECTIVE
EXAGGERATED PERSPECTIVE FOR BRAND CHARACTER
KNOR
IT’S ALL ABOUT FLAVOUR MOST FLAVOUR OBSESSED PERSON EVER
WHO OR WHAT COULD THAT BE?
MICHELIN STAR CHEF
ANIMAL WITH MOST
TASTEBUDS? RAT? PIG?
A FANATICALLY FUSSY
BABY / TODDLER
BRAND / PRODUCT
BRAND PERSPECTIVE
EXAGGERATED PERSPECTIVE FOR BRAND CHARACTER
WHO OR WHAT COULD THAT BE?
©2013 Critical Mass, Inc. All Rights Reserved | 58
FILM 4 CREATING A BRAND CHARACTER USING EXAGGERATED PERSPECTIVE
BRAND / PRODUCT
BRAND PERSPECTIVE
KNOR
FILM 4
IT’S ALL ABOUT FLAVOUR
PASSIONATE ABOUT FILM
MOST FLAVOUR OBSESSED PERSON EVER
MOST PASSIONATE FILM ENTHUSIAST EVER
BRAND / PRODUCT
BRAND PERSPECTIVE
EXAGGERATED PERSPECTIVE FOR BRAND CHARACTER
©2013 Critical Mass, Inc. All Rights Reserved | 59
WHO WOULD BE THE MOST PASSIONATE FILM ENTHUSIAST EVER? “
GROUP EXERCISE (5 MINUTES)
TECHNIQUES AND FRAMEWORKS / CHARACTER FRAMEWORKS
Thoughtstarters:
Someone who loves a lot of Film / TV?
Someone who watches a lot of Film / TV?
Think people. Think animals. Think objects. There are no limits.
©2013 Critical Mass, Inc. All Rights Reserved | 60
CANAL +
DEVELOPING CHARACTER POV
STUFFED BEAR
©2013 Critical Mass, Inc. All Rights Reserved | 61
2. CLASH OF CONTEXT
©2013 Critical Mass, Inc. All Rights Reserved | 62
THE FORCED UNION OF INCOMPATIBLES Clash of Context takes something from its usual place and stick it where it doesn’t belong. A gangster’s moll in a convent, for example. Or a mermaid in Manhattan.
Hollywood loves it because it generates such great conflict and attention-grabbing scenarios. And in Hollywood, nobody loves it more than...
CLASH OF CONTEXT
©2013 Critical Mass, Inc. All Rights Reserved | 63
ARNIE LOVES CLASH OF CONTEXT
©2013 Critical Mass, Inc. All Rights Reserved | 64
MORE EXAMPLES OF CLASH OF CONTEXT
©2013 Critical Mass, Inc. All Rights Reserved | 65
CLASH OF CONTEXT FRAMEWORKS 1. Unbelievable characters in a real world
2. Believable characters in an unbelievable world
COMIC OPPOSITES
©2013 Critical Mass, Inc. All Rights Reserved | 66
SPLASH A mermaid in Manhattan.
STORY A man falls in love with the woman who saved his life and WANTS to be with her BUT he does not know she is a mermaid.
01/ UNBELIEVABLE CHARACTERS IN A REAL WORLD
CLASH OF CONTEXT
©2013 Critical Mass, Inc. All Rights Reserved | 67
YOUR BRAND / PRODUCT Your brand wants to get noticed but it’s hard to get your customers attention. WHAT IS THIS TECHNIQUE GOOD FOR? Grabbing attention.
01/ UNBELIEVABLE BRAND CHARACTERS IN A REAL WORLD
CLASH OF CONTEXT
©2013 Critical Mass, Inc. All Rights Reserved | 68
BRAND / PRODUCT
PRODUCT DESCRIPTION
01/ UNBELIEVABLE BRAND CHARACTER IN A REAL WORLD
HOW IT WORKS BRAND / PRODUCT
PRODUCT DESCRIPTION
©2013 Critical Mass, Inc. All Rights Reserved | 69
BRAND / PRODUCT
PRODUCT DESCRIPTION
UNICEF – DIRTY WATER
BROWN
UNHEALTHY
DISGUSTING
POVERTY LINE
01/ UNBELIEVABLE BRAND CHARACTER IN A REAL WORLD
HOW IT WORKS BRAND / PRODUCT
PRODUCT DESCRIPTION
©2013 Critical Mass, Inc. All Rights Reserved | 70
BRAND / PRODUCT
PRODUCT DESCRIPTION
UNICEF – DIRTY WATER
BROWN
UNHEALTHY
DISGUSTING
POVERTY LINE
01/ UNBELIEVABLE BRAND CHARACTER IN A REAL WORLD
HOW IT WORKS BRAND / PRODUCT
PRODUCT DESCRIPTION
OPPOSITE DESCRIPTION
?
©2013 Critical Mass, Inc. All Rights Reserved | 71
BRAND / PRODUCT
PRODUCT DESCRIPTION
UNICEF – DIRTY WATER
BROWN
UNHEALTHY
DISGUSTING
POVERTY LINE
01/ UNBELIEVABLE BRAND CHARACTER IN A REAL WORLD
HOW IT WORKS BRAND / PRODUCT
PRODUCT DESCRIPTION
OPPOSITE DESCRIPTION
CLEAR
HEALTHY
REFRESHING
PREMIUM
©2013 Critical Mass, Inc. All Rights Reserved | 72
BRAND / PRODUCT
PRODUCT DESCRIPTION
UNICEF – DIRTY WATER
BROWN
UNHEALTHY
DISGUSTING
POVERTY LINE
01/ UNBELIEVABLE BRAND CHARACTER IN A REAL WORLD
HOW IT WORKS BRAND / PRODUCT
PRODUCT DESCRIPTION
OPPOSITE DESCRIPTION
CLEAR
HEALTHY
REFRESHING
PREMIUM
WHERE WOULD YOU SEE THE OPPOSITE USED?
?
©2013 Critical Mass, Inc. All Rights Reserved | 73
BRAND / PRODUCT
PRODUCT DESCRIPTION
UNICEF – DIRTY WATER
BROWN
UNHEALTHY
DISGUSTING
POVERTY LINE
01/ UNBELIEVABLE BRAND CHARACTER IN A REAL WORLD
HOW IT WORKS BRAND / PRODUCT
PRODUCT DESCRIPTION
OPPOSITE DESCRIPTION
CLEAR
HEALTHY
REFRESHING
PREMIUM
WHERE WOULD YOU SEE THE OPPOSITE USED?
IN A RESTAURANT
IN A DRINKS DISPENSER
CAMPAIGN EXAMPLE: UNICEF 01/ UNBELIEVABLE BRAND CHARACTER IN A REAL WORLD
©2013 Critical Mass, Inc. All Rights Reserved | 75
BACK TO THE FUTURE A 1980’s teenager finds himself in the 1950’s. STORY A teenager WANTS to return to the present BUT to do so he must make sure his high-school-age parents unite in order to save his own existence.
02/ REAL CHARACTERS IN AN UNBELIEVABLE WORLD
CLASH OF CONTEXT
©2013 Critical Mass, Inc. All Rights Reserved | 76
YOUR BRAND / PRODUCT Your brand wants to get noticed but it’s hard to get your customers attention.
WHAT IS THIS TECHNIQUE GOOD FOR? Stunt marketing. Creating a talking point by changing a real world environment to one seen through the brand’s exaggerated perspective.
02/ REAL CHARACTERS IN AN UNBELIEVABLE BRAND WORLD
CLASH OF CONTEXT
©2013 Critical Mass, Inc. All Rights Reserved | 77
BRAND / PRODUCT
PRODUCT DESCRIPTION
02/ REAL CHARACTERS IN AN UNBELIEVABLE BRAND WORLD
HOW IT WORKS REAL WORLD SCENARO
BRAND / PRODUCT
COMMUTERS ON TUBE
KNOR STOCK CUBE
©2013 Critical Mass, Inc. All Rights Reserved | 78
BRAND / PRODUCT
PRODUCT DESCRIPTION
02/ REAL CHARACTERS IN AN UNBELIEVABLE BRAND WORLD
HOW IT WORKS REAL WORLD SCENARO
BRAND / PRODUCT
COMMUTERS ON TUBE
KNOR STOCK CUBE
BRAND EXG. POV
?
©2013 Critical Mass, Inc. All Rights Reserved | 79
BRAND / PRODUCT
PRODUCT DESCRIPTION
02/ REAL CHARACTERS IN AN UNBELIEVABLE BRAND WORLD
HOW IT WORKS REAL WORLD SCENARO
BRAND / PRODUCT
COMMUTERS ON TUBE
KNOR STOCK CUBE
BRAND EXG. POV
EVERYTHING IS TASTY
©2013 Critical Mass, Inc. All Rights Reserved | 80
BRAND / PRODUCT
PRODUCT DESCRIPTION
02/ REAL CHARACTERS IN AN UNBELIEVABLE BRAND WORLD
HOW IT WORKS REAL WORLD SCENARO
BRAND / PRODUCT
COMMUTERS ON TUBE
KNOR STOCK CUBE
BRAND EXG. POV
EVERYTHING IS TASTY
BRAND WORLD SCENARIO
?
©2013 Critical Mass, Inc. All Rights Reserved | 81
BRAND / PRODUCT
PRODUCT DESCRIPTION
02/ REAL CHARACTERS IN AN UNBELIEVABLE BRAND WORLD
HOW IT WORKS REAL WORLD SCENARO
BRAND / PRODUCT
COMMUTERS ON TUBE
KNOR STOCK CUBE
BRAND EXG. POV
EVERYTHING IS TASTY
BRAND WORLD SCENARIO
COMMUTERS SALIVATING OVER EACH
OTHER’S BODY ODOUR
COMMUTER LICKING THE HAND RAIL IN
ECSTASY
COMMUTER NIBBLING ANOTHER
COMMUTER’S SLEEVE
©2013 Critical Mass, Inc. All Rights Reserved | 82
BRAND / PRODUCT
PRODUCT DESCRIPTION
02/ REAL CHARACTERS IN AN UNBELIEVABLE BRAND WORLD
HOW IT WORKS REAL WORLD SCENARO
BRAND / PRODUCT
BRAND EXG. POV
BRAND WORLD SCENARIO
? COMMUTERS ON TUBE
ITV BEST AT DRAMA
©2013 Critical Mass, Inc. All Rights Reserved | 83
BRAND / PRODUCT
PRODUCT DESCRIPTION
02/ REAL CHARACTERS IN AN UNBELIEVABLE BRAND WORLD
HOW IT WORKS REAL WORLD SCENARO
BRAND / PRODUCT
BRAND EXG. POV
BRAND WORLD SCENARIO
COMMUTERS ON TUBE
ITV BEST AT DRAMA COMMUTERS GET KIDNAPPED, POLICE
ARRIVE, HUGE EXPLOSIONS, GUNFIRE,
MORE EXPLOSIONS ETC...
CAMPAIGN EXAMPLE: BELGIUM TV EXAMPLE 02/ REAL CHARACTERS IN AN UNBELIEVABLE BRAND WORLD
©2013 Critical Mass, Inc. All Rights Reserved | 85
3. COMIC OPPOSITES
©2013 Critical Mass, Inc. All Rights Reserved | 86
THE FORCED UNION OF OPPOSITE PERSPECTIVES In Hollywood, the only thing more high concept that a comic opposites pitch is a comic opposites pitch with a clash of context angle thrown in too.
To use this tool, create a comic character and identify their exaggerated perspective on life. Then seek the diametric opposite of that perspective and assign that to a second character.
COMIC OPPOSITES
©2013 Critical Mass, Inc. All Rights Reserved | 87
DENIRO AND JACKIE CHAN LOVE COMIC OPPOSITES
©2013 Critical Mass, Inc. All Rights Reserved | 88
COMIC OPPOSITE FRAMEWORKS 1. Old Hero v Changed Hero
2. Hero v Rival
3. Brand v Customer
©2013 Critical Mass, Inc. All Rights Reserved | 89
MRS. DOUBTFIRE
A childish irresponsible father WANTS to be a part of his
family’s life BUT to do so must get his family to see him
through a new perspective.
1. OLD HERO V CHANGED HERO
COMIC OPPOSITES
©2013 Critical Mass, Inc. All Rights Reserved | 90
YOUR BRAND
Your brand WANTS to be loved by its customers BUT to do
so must get its customers to see the brand through a new
perspective.
WHAT IS THIS TECHNIQUE GOOD FOR?
It helps get your audience to view your brand in a
completely different manner.
1. OLD BRAND V CHANGED BRAND
COMIC OPPOSITES
BRAND / PRODUCT
PRODUCT DESCRIPTION
01/ OLD BRAND V CHANGED BRAND
HOW IT WORKS
AUDIENCE BRAND / PRODUCT CURRENT PERCEPTION
PUBLIC TRANSPORT
©2013 Critical Mass, Inc. All Rights Reserved | 91
?
BRAND / PRODUCT
PRODUCT DESCRIPTION
01/ OLD BRAND V CHANGED BRAND
HOW IT WORKS
AUDIENCE BRAND / PRODUCT CURRENT PERCEPTION
PUBLIC TRANSPORT
©2013 Critical Mass, Inc. All Rights Reserved | 92
DIRTY
BORING
PACKED
UNFRIENDLY
BRAND / PRODUCT
PRODUCT DESCRIPTION
01/ OLD BRAND V CHANGED BRAND
HOW IT WORKS
AUDIENCE BRAND / PRODUCT CURRENT PERCEPTION
PUBLIC TRANSPORT
©2013 Critical Mass, Inc. All Rights Reserved | 93
DIRTY
BORING
PACKED
UNFRIENDLY
OPPOSITE PERCEPTION
?
BRAND / PRODUCT
PRODUCT DESCRIPTION
01/ OLD BRAND V CHANGED BRAND
HOW IT WORKS
AUDIENCE BRAND / PRODUCT CURRENT PERCEPTION
PUBLIC TRANSPORT
©2013 Critical Mass, Inc. All Rights Reserved | 94
DIRTY
BORING
PACKED
UNFRIENDLY
OPPOSITE PERCEPTION
CLEAN
EXCITING
EMPTY
FRIENDLY
BRAND / PRODUCT
PRODUCT DESCRIPTION
01/ OLD BRAND V CHANGED BRAND
HOW IT WORKS
AUDIENCE BRAND / PRODUCT CURRENT PERCEPTION
PUBLIC TRANSPORT
©2013 Critical Mass, Inc. All Rights Reserved | 95
DIRTY
BORING
PACKED
UNFRIENDLY
OPPOSITE PERCEPTION
CLEAN
EXCITING
EMPTY
FRIENDLY
BRAND WORLD BASED ON OPPOSITE PERCEPTION
?
BRAND / PRODUCT
PRODUCT DESCRIPTION
01/ OLD BRAND V CHANGED BRAND
HOW IT WORKS
AUDIENCE BRAND / PRODUCT CURRENT PERCEPTION
PUBLIC TRANSPORT
©2013 Critical Mass, Inc. All Rights Reserved | 96
DIRTY
BORING
PACKED
UNFRIENDLY
OPPOSITE PERCEPTION
CLEAN
EXCITING
EMPTY
FRIENDLY
BRAND WORLD BASED ON OPPOSITE PERCEPTION
PUBLIC TRANSPORT IS CLEAN
PUBLIC TRANSPORT IS EXCITING
PUBLIC TRANSPORT IS EMPTY
PUBLIC TRANSPORT IS FRIENDLY
BRAND / PRODUCT
PRODUCT DESCRIPTION
01/ OLD BRAND V CHANGED BRAND
HOW IT WORKS
AUDIENCE BRAND / PRODUCT CURRENT PERCEPTION
PUBLIC TRANSPORT
©2013 Critical Mass, Inc. All Rights Reserved | 97
DIRTY
BORING
PACKED
UNFRIENDLY
OPPOSITE PERCEPTION
CLEAN
EXCITING
EMPTY
FRIENDLY
BRAND WORLD BASED ON OPPOSITE PERCEPTION
PUBLIC TRANSPORT IS CLEAN
PUBLIC TRANSPORT IS EXCITING
PUBLIC TRANSPORT IS EMPTY
PUBLIC TRANSPORT IS FRIENDLY
GROUP
SIMILAR
TERMS
BRAND / PRODUCT
PRODUCT DESCRIPTION
01/ OLD BRAND V CHANGED BRAND
HOW IT WORKS
AUDIENCE BRAND / PRODUCT CURRENT PERCEPTION
PUBLIC TRANSPORT
©2013 Critical Mass, Inc. All Rights Reserved | 98
DIRTY
BORING
PACKED
UNFRIENDLY
OPPOSITE PERCEPTION
CLEAN
EXCITING
EMPTY
FRIENDLY
BRAND WORLD BASED ON OPPOSITE PERCEPTION
PUBLIC TRANSPORT IS CLEAN
PUBLIC TRANSPORT IS EXCITING
PUBLIC TRANSPORT IS EMPTY
PUBLIC TRANSPORT IS FRIENDLY
PUBLIC TRANSPORT IS COOL
CONSOLIDATE
CAMPAIGN EXAMPLE: EPIC BUS 01/ OLD BRAND V CHANGED BRAND
BRAND / PRODUCT
PRODUCT DESCRIPTION
01/ OLD BRAND V CHANGED BRAND
HOW IT WORKS
AUDIENCE BRAND / PRODUCT CURRENT PERCEPTION
METRO / DEATH
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OPPOSITE PERCEPTION
BRAND WORLD BASED ON OPPOSITE PERCEPTION
BRAND / PRODUCT
PRODUCT DESCRIPTION
01/ OLD BRAND V CHANGED BRAND
HOW IT WORKS – SCOTT VIDEO
AUDIENCE BRAND / PRODUCT CURRENT PERCEPTION
WEDDING RIGHTS
GAY MAN
©2013 Critical Mass, Inc. All Rights Reserved | 101
OPPOSITE PERCEPTION
BRAND WORLD BASED ON OPPOSITE PERCEPTION
©2013 Critical Mass, Inc. All Rights Reserved | 102
MIDNIGHT RUN A tough straightforward bounty hunter WANTS to collect the bounty for a corrupt highly neurotic accountant BUT to do so he must drive across America with him.
02/ HERO V RIVAL
COMIC OPPOSITES
©2013 Critical Mass, Inc. All Rights Reserved | 103
YOUR BRAND, YOUR CUSTOMERS, YOUR RIVALS There are lots of option here to develop a comic opposite framework, What you choose would be informed by your objectives and goals. For this example, we will run with customers.
WHAT IS THIS TECHNIQUE GOOD FOR? It helps identify comic opposite opportunities that can be used as brainstorming material for concept ideation.
02/ HERO V RIVAL
COMIC OPPOSITES
BRAND / PRODUCT
PRODUCT DESCRIPTION
02/ BRAND CUSTOMER V BRAND CUSTOMER
HOW IT WORKS
©2013 Critical Mass, Inc. All Rights Reserved | 104
BRAND / PRODUCT
GREAT CUSTOMERS
02
USE ALL THE FEATURES
LEARN NEW FEATURES
TELL OTHERS HOW TO...
CURIOUS
EXCITED
PASSIONATE
LOUSY CUSTOMERS
THEIR EXG. POV
THEIR EXG. POV
©2013 Critical Mass, Inc. All Rights Reserved | 105
HOW IT WORKS
BRAND / PRODUCT
GREAT CUSTOMERS
LOUSY CUSTOMERS
02
USE ALL THE FEATURES
LEARN NEW FEATURES
TELL OTHERS HOW TO...
CURIOUS
EXCITED
PASSIONATE
02/ BRAND CUSTOMER V BRAND CUSTOMER
THEIR EXG. POV
THEIR EXG. POV
USE WHAT THEY KNOW
DON’T LEARN NEW FEATURES
COULDN’T GIVE A CRAP HOW TO...
NOT CURIOUS
NOT EXCITED
NOT PASSIONATE
©2013 Critical Mass, Inc. All Rights Reserved | 106
HOW IT WORKS
BRAND / PRODUCT
GREAT CUSTOMERS
LOUSY CUSTOMERS
02
USE ALL THE FEATURES
LEARN NEW FEATURES
TELL OTHERS HOW TO...
CURIOUS
EXCITED
PASSIONATE
02/ BRAND CUSTOMER V BRAND CUSTOMER
THEIR EXG. POV
THEIR EXG. POV
USE WHAT THEY KNOW
DON’T LEARN NEW FEATURES
COULDN’T GIVE A CRAP HOW TO...
NOT CURIOUS
NOT EXCITED
NOT PASSIONATE
SUPER-EXCITED
SUPER NOT-INTERESTED
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Our great customers are like______ because they’re super-excited. Our lousy customers are like______ because they’re super-not interested.
02/ EXAMPLE (CONT)
COMIC OPPOSITES / BRAND CUSTOMER V BRAND CUSTOMER
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THE FRAMEWORK BEHIND ONE OF THE GREATEST CAMPAIGNS OF ALL TIME
Cadillac v Volkswagen in 1950s.
• What type of comic opposite story did VW employ?
• Why was it so successful?
GROUP DISCUSSION
v
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LIAR LIAR A son wishes his lying lawyer father would tell the truth. But when this wish magically comes true it means his father is forced to do as the son wishes and he must tell the truth in order to achieve his goals in an industry full of liars.
03/ BRAND V CUSTOMER
COMIC OPPOSITES
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YOUR BRAND A brand wishes its customers would do as it asks. But when this wish magically comes true it means its customers are forced to do as the brand wishes in order to achieve their own goals in life.
WHAT IS THIS TECHNIQUE GOOD FOR?
Helps find ways to compel your customers to act in a way you want them to.
03/ BRAND V CUSTOMER
COMIC OPPOSITES
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BRAND / PRODUCT
PRODUCT DESCRIPTION
03/ BRAND V CUSTOMER
HOW IT WORKS
AUDIENCE AUDIENCE’S GOALS BRAND
YOUNG MEN
WATCH FOOTBALL
RED CROSS
BRAND ‘S GOAL
GIVE BLOOD
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BRAND / PRODUCT
PRODUCT DESCRIPTION
03/ BRAND V CUSTOMER
HOW IT WORKS
AUDIENCE AUDIENCE’S GOALS BRAND
YOUNG MEN
WATCH FOOTBALL
RED CROSS
BRAND ‘S GOAL
GIVE BLOOD
CREATE BRAND’S SPECIAL POWER
?
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BRAND / PRODUCT
PRODUCT DESCRIPTION
03/ BRAND V CUSTOMER
HOW IT WORKS
AUDIENCE AUDIENCE’S GOALS BRAND
YOUNG MEN
WATCH FOOTBALL
RED CROSS
BRAND ‘S GOAL
GIVE BLOOD
CREATE BRAND’S SPECIAL POWER
MAKE MEN GIVE BLOOD SOMETHING THEY
MUST DO IN ORDER TO ENJOY THEIR
FOOTBALL TEAM MORE
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BRAND / PRODUCT
PRODUCT DESCRIPTION
03/ BRAND V CUSTOMER
HOW IT WORKS
AUDIENCE AUDIENCE’S GOALS BRAND
YOUNG MEN
BRAND ‘S GOAL
CREATE BRAND’S SPECIAL POWER
WATCH FOOTBALL
PLAY COMPUTER
GAMES
RED CROSS
RED CROSS
MAKE MEN GIVE BLOOD SOMETHING THEY
MUST DO IN ORDER TO ENJOY THEIR
FOOTBALL TEAM MORE
GIVE BLOOD
GIVE BLOOD
?
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BRAND / PRODUCT
PRODUCT DESCRIPTION
03/ BRAND V CUSTOMER
HOW IT WORKS
AUDIENCE AUDIENCE’S GOALS BRAND
YOUNG MEN
BRAND ‘S GOAL
CREATE BRAND’S SPECIAL POWER
WATCH FOOTBALL
PLAY COMPUTER
GAMES
RED CROSS
RED CROSS
MAKE MEN GIVE BLOOD SOMETHING THEY
MUST DO IN ORDER TO ENJOY THEIR
FOOTBALL TEAM MORE
GIVE BLOOD
GIVE BLOOD MAKE MEN GIVE BLOOD SOMETHING THEY
MUST DO IN ORDER TO ENJOY THEIR
COMPUTER GAMES MORE
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The Red Cross promised to give gamers a special code (magic power) if they donated blood. And this code could be used to give their computer game characters extra health.
CAMPAIGN EXAMPLE: RED CROSS / GIVE BLOOD
03/ BRAND V CUSTOMER
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04/ SUMMARY
CLASH OF CONTEXT
CLASH OF CONTEXT
COMIC OPPOSITES
COMIC OPPOSITES
COMIC OPPOSITES
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BRAND / PRODUCT
PRODUCT DESCRIPTION
CLASH OF CONTEXT
CLASH OF CONTEXT
COMIC OPPOSITES
COMIC OPPOSITES
COMIC OPPOSITES
SUMMARY
THE FRAMEWORKS THE FILM THE
FRAMEWORK FRAMEWORK SUBCATEGORY
UNBELIEVABLE CHARACTERS IN A REAL WORLD
REAL CHARACTERS IN UNBELIEVABLE WORLD
OLD HERO V CHANGED HERO
HERO V RIVAL
BRAND V CUSTOMER
CASE STUDY
SPLASH
BACK TO THE FUTURE
MRS. DOUBTFIRE
MIDNIGHT EXPRESS
LIAR LIAR
UNICEF
BELGIUM TV CHANNEL
EPIC BUS
O2 BE MORE DOG
RED CROSS
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HIGH CONCEPT GOLD
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Sony Bravia Ultra Reality TV
• What type of story is it?
• What is the clash of context here?
• What is the comic opposite here?
• Hero. Villain. Desire. Who is driving the story here?
GROUP DISCUSSION
HIGH CONCEPT GOLD
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HIGH CONCEPT GOLD: WHEN COMIC OPPOSITES AND CLASH OF CONTEXT OVERLAP
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05/ MORE TOOLS COMING SOON...
CLASH OF CONTEXT
CLASH OF CONTEXT
COMIC OPPOSITES
COMIC OPPOSITES
COMIC OPPOSITES
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Hollywood knows that nothing moves through story without conflict. And nothing drives conflict quite like a pro-active villain hell-bent on carrying out his evil plan. Pro-active villains help reveal the true character of our hero as they’re forced into action.
Hollywood takeaway:
Pro-active villains can drive your concept ideation process. They often need to be created from scratch. When doing so – raise the stakes. Life and death scenarios, please.
4. PRO-ACTIVE VILLAINS
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Hollywood writers are experts at connecting with us on an emotional level. One tried and test technique used is to tell stories with reluctant heroes. Heroes that we the audience in some way can relate to...because that makes us believe that we, too, are powerful heroes.
Hollywood takeaway
This often mirrors the behaviour of customers towards our brands’ products and services. In such scenarios it’s incumbent upon the brand to play a mentor role.
5. RELUCTANT HEROES
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CREDITS
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SOURCES TO THANK AND RECOMMEND
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THANK YOU