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LET’S TALK ABOUT ANALYTICS AND THE iOS APPS

Analytics for iOS apps (crash/diagnostic/usage/sales)

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Page 1: Analytics for iOS apps (crash/diagnostic/usage/sales)

LET’S TALK ABOUT

ANALYTICS AND THE iOS APPS

Page 2: Analytics for iOS apps (crash/diagnostic/usage/sales)

HELLO!MY NAME IS JURĢIS

I MAKE MOBILE APPS

Page 3: Analytics for iOS apps (crash/diagnostic/usage/sales)

ANALYTICS?

SALESDOWNLOADS

APP VIEWS

FREE-PAID CONVERSIONCRASHES

RATINGSREVIEWSAPPSTORE RANKS

ONBOARDINGRETENTION

AD REVENUE LANDING PAGE ANALYTICS

APP VIEWSINSTALLS

ACTIVE USERS

APP UNITSKEYWORD RANKS

SEARCHES CLICKS CPI

CPM

DAU/MUA RATIO SESSIONS GOALS

Page 4: Analytics for iOS apps (crash/diagnostic/usage/sales)

ANALYTICS?

SALESDOWNLOADS

APP VIEWS

FREE-PAID CONVERSIONCRASHES

RATINGSREVIEWSAPPSTORE RANKS

ONBOARDINGRETENTION

AD REVENUE LANDING PAGE ANALYTICS

APP VIEWSINSTALLS

ACTIVE USERS

APP UNITSKEYWORD RANKS

SEARCHES CLICKS CPI

CPM

DAU/MUA RATIO SESSIONS GOALS

Page 5: Analytics for iOS apps (crash/diagnostic/usage/sales)

ANALYTICS: MAKE THINGS BETTERMAKE APP BETTER

CRASH LOGGING & DIAGNOSTICS

UNDERSTAND USER (AND MAKE APP BETTER)

USAGE ANALYTICS & FEEDBACK

UNDERSTAND SALES CYCLE (AND MAKE SALES BETTER)

SALES ANALYTICS

Page 6: Analytics for iOS apps (crash/diagnostic/usage/sales)

CRASH LOGGINGXCODE/APPSTORE

FINALLY! (Xcode7 Menu-Window-Organizer-Crashes)

ONLY OPT-IN USERS (opt-in is becoming default since iOS9)

3RD PARTY SDK & DSYM INTEGRATION & DASHBOARD SERVICE Crashlytics aka Fabric (acquired by Twitter)

HockeyApp (acquired by Microsoft)

Flurry (acquired by Yahoo)

Parse (acquired by Facebook)

Crittericism and more…

BUILD YOUR OWN (DON’T TRUST ANYBODY) https://www.plcrashreporter.org

MAKE APP BETTER BY CRASHING LESS

Page 7: Analytics for iOS apps (crash/diagnostic/usage/sales)

FABRIC/CRASHLYTICS

Page 8: Analytics for iOS apps (crash/diagnostic/usage/sales)

EASY INTEGRATION AUTOMATIC DSYM UPLOAD ON BUILD CUSTOM DIAGNOSTIC PARAMETERS

INSTANT + EMAIL NOTIFICATION FREE

Page 9: Analytics for iOS apps (crash/diagnostic/usage/sales)

SUPPORT DIAGNOSTICSHAVE BETTER INFORMATION ON USER ISSUES

Page 10: Analytics for iOS apps (crash/diagnostic/usage/sales)

ADD RELEVANT DETAILS

Page 11: Analytics for iOS apps (crash/diagnostic/usage/sales)

USAGE ANALYTICSONBOARDING CONVERSION

USAGE PATTERNS RETENTION

NON-CRYTICAL ERRORS/WARNINGS A/B TESTING?

MAKE APP BETTER FOR USER

Page 12: Analytics for iOS apps (crash/diagnostic/usage/sales)

USAGE ANALYICS:PLATFORMS3RD PARTY SDK & SERVICE

Google Analytics - free

Flurry (acquired by Yahoo) - free

Parse (acquired by Facebook) - free (for analytics)

MixPanel (to be acquired?) - freemium

Localytics (to by acquired?) - freemium

and many more…

SELF HOSTED (DON’T TRUST ANYBODY) Piwik

Countly

Page 13: Analytics for iOS apps (crash/diagnostic/usage/sales)

WRAP IN YOUR OWN CLASS

Page 14: Analytics for iOS apps (crash/diagnostic/usage/sales)

TRACK SCREENS TIMINGS EVENTS

ERRORS/WARNINGS

Page 15: Analytics for iOS apps (crash/diagnostic/usage/sales)

SUPPLY EXTRA DIMENSIONS

NECESSARY DIAGNOSTIC INFO & SEGMENTATION(IF NOT PROVIDED BY SDK/PLATFORM)

Page 16: Analytics for iOS apps (crash/diagnostic/usage/sales)

ONBOARDING

Page 17: Analytics for iOS apps (crash/diagnostic/usage/sales)

CONVERSION

Page 18: Analytics for iOS apps (crash/diagnostic/usage/sales)

USAGE PATTERNS

RENT INVOICES ARE SENT VIA

Page 19: Analytics for iOS apps (crash/diagnostic/usage/sales)

RETENTION

Page 20: Analytics for iOS apps (crash/diagnostic/usage/sales)

WARNINGS DIAGNOSTICS

NON-CRYTICAL ERRORS

Page 21: Analytics for iOS apps (crash/diagnostic/usage/sales)

THINGS TO CONSIDERYOU ARE SHARING

YOUR APP USERS DATA WITH DATA MINING MEGACOMPANIES

YOUR APP PRIVACY POLICY

Page 22: Analytics for iOS apps (crash/diagnostic/usage/sales)

SALES ANALYTICS

USER DOWNLOAD PROFIT

conversionmagic

USER DOWNLOAD & PROFIT

magic

FREEMIUM

PAID

MAKE SALES BETTER

Page 23: Analytics for iOS apps (crash/diagnostic/usage/sales)

MAGIC (DECONSTRUCTION)

APP STORE VIEW APP STORE SEARCH

APP LANDING PAGE

SEARCH

SOCIAL

PAID

MARKETING

DOWNLOAD & PROFITIN-APP ADS

Page 24: Analytics for iOS apps (crash/diagnostic/usage/sales)

MAGIC (WE CAN MEASURE)

APP STORE VIEW APP STORE SEARCH

APP LANDING PAGE

SEARCH

SOCIAL

PAID

MARKETING

DOWNLOAD & PROFITIN-APP ADS

(kinda)

(kinda)

Page 25: Analytics for iOS apps (crash/diagnostic/usage/sales)

NO SINGLE TOOL/PLATFORM

DIFFERENT TOOLS/PLATFORMS/SERVICES FOR DIFFERENT USE CASES

Page 26: Analytics for iOS apps (crash/diagnostic/usage/sales)

LANDING PAGE

PRO-TIP: MAKE IT MOBILE FIRST

Page 27: Analytics for iOS apps (crash/diagnostic/usage/sales)

SOCIAL/PAID

CREATE CUSTOM APPSTORE LINKS https://itunes.apple.com/us/app/id975031084?mt=8&uo=4&at=11lGGi&ct=XcodersRigaMeetup

FOR SHARING & TRACKING IN SOCIAL, EMAIL NEWSLETTER, ETC. TRACK AD CAMPAIGN REAL PERFORMANCE

GET COMMISSION (KINDA)

REGISTER FOR ITUNES AFFILIATE: www.apple.com/itunes/affiliates/

Page 28: Analytics for iOS apps (crash/diagnostic/usage/sales)

WEB SEARCH

GOOGLE WEBMASTER TOOLS: www.google.com/webmasters/tools

Page 29: Analytics for iOS apps (crash/diagnostic/usage/sales)

APP STORE SEARCH

AppAnnie, Appbot, SensorTower,…

Page 30: Analytics for iOS apps (crash/diagnostic/usage/sales)

APP VIEWS IN SEARCH RESULTS NOT TRACKED

SOURCES - ONLY FROM SAFARI BROWSER

VERY, VERY BASIC (& OPT-IN ONLY) FOR USAGE ANALYTICS

APP STORE VIEWS (ITUNES)

Page 31: Analytics for iOS apps (crash/diagnostic/usage/sales)

WRAP UP1. UNDERSTAND & PLAN

WHAT IS IMPORTANT TO TRACK ON CRASH WHAT INFORMATION IS HELPFUL IN SUPPORT EMAIL

WHAT IS ESSENTIAL TO UNDERSTAND USER EXPERIENCE IN THE APP WHAT CAN (AND SHOULD) BE MEASURED IN SALES CYCLE

2. ADOPT TOOLS (SDKs & SERVICES) IMPLEMENT CRASH LOGGING, USAGE TRACKING, SALES ANALYTICS

3. MEASURE (COMBINE FROM DIFFERENT SOURCES) IF ONLY THERE WAS APP FOR THAT…

4. ACT MAKE APP BETTER

MAKE SALES BETTER

Page 32: Analytics for iOS apps (crash/diagnostic/usage/sales)

QUESTIONS?

Jurģis Ķiršakmens [email protected] @xjki