Dreamforce 2014: Salesforce1 Mobile Keynote

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  1. 1. Salesforce1 Mobile Keynote Defining Your Strategy for Mobile Success Clarence So EVP, Mobile Strategy @clarence_so cso@salesforce.com
  2. 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation contains forward-looking statements, the achievement or success of which involves risks, uncertainties, and assumptions. If any such risks or uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could dier materially from the results expressed or implied by the forward-looking statements we make. The risks and uncertainties referred to above include but are not limited to risks associated with possible uctuations in our nancial and operating results; our rate of growth and anticipated revenue run rate, including our ability to convert deferred revenue and unbilled deferred revenue into revenue and, as appropriate, cash ow, and our ability to grow deferred revenue and unbilled deferred revenue; errors, interruptions or delays in our service or Web hosting; breaches of our security measures; the nancial impact of any previous and future acquisitions; the nature of our business model; our ability to continue to release, and gain customer acceptance of, new and improved versions of our service; successful customer deployment and utilization of our existing and future services; changes in our sales cycle; competition; various nancial aspects of our subscription model; unexpected increases in attrition or decreases in new business; our ability to realize benets from strategic partnerships; reliance on third-party computer hardware and software; the emerging markets in which we operate; unique aspects of entering or expanding in international markets; our ability to hire, retain and motivate employees and manage our growth; changes in our customer base; technological developments; regulatory developments; litigation related to intellectual property and other matters, and any related claims, negotiations and settlements; unanticipated changes in our eective tax rate; factors aecting our outstanding convertible notes and credit facility; uctuations in the number of shares we have outstanding and the price of such shares; foreign currency exchange rates; collection of receivables; interest rates; factors aecting our deferred tax assets and ability to value and utilize them, including the timing of achieving protability on a pre-tax basis; the potential negative impact of indirect tax exposure; the risks and expenses associated with our real estate and oce facilities space; and general developments in the economy, nancial markets, and credit markets. Further information on these and other factors that could aect the nancial results of salesforce.com, inc. is included in the reports on Forms 10-K, 10-Q and 8-K and in other lings we make with the Securities and Exchange Commission from time to time, including our most recent Form 10-K. These documents are available on the SEC Filings section of the Investor Information section of our website at www.salesforce.com/investor. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.
  3. 3. TrillionsBillions connectedthings customertransactions LTE Sales Service Marketing Community Analytics Apps Salesforce: The Customer Success Platform All your customer data in one place
  4. 4. Sales Service Marketing Community Analytics Apps
  5. 5. Flagship Salesforce1 Mobile App One App. Infinite Possibilities. Brings Your Apps Forward Brings Your Customizations Forward Works Seamlessly Across Your Mobile Devices
  6. 6. ISV Apps + 300Custom Apps 4M+ companies using the Salesforce1 Mobile app 84K Last Year We Introduced Salesforce1
  7. 7. Salesforce1 Mobile Helps You Go Faster Faster Response Times Employee Productivity Faster Collaboration Faster Time to Find Information 24% 25% 27% 29%
  8. 8. And over the past year, youve inspired us #salesforce1selfie
  9. 9. Thank you.Thank you
  10. 10. Over 10,000 Salesforce1 user comments Salesforce1 Mobile Roadmap Inspired by YOU!
  11. 11. For Users: Find and Update Customer Data Faster
  12. 12. For Users: Capture Notes and Tasks Contextually
  13. 13. For Users: Integrate Seamlessly with Microsoft
  14. 14. For Admins: Easier Salesforce1 Mobile Setup
  15. 15. For Admins: Build Salesforce1 Pages with Lightning App Builder
  16. 16. Filters on Reports Row Level Actions Opportunity Team Card Import Contacts from Device Task Enhancements 200+ Productivity Enhancements iOS Share Extension Partial Rendering Dashboard Drill Down Offline Dashbaords Blackberry 10 Support Email Deep Linking Detailed Events View Interactive Dashboard Charts Filters on List Views Salesforce Events New Record Home Platform Connect Filters on Reports Communities Smart Search SharePoint Integration Windows 8 Browser Support Contact De-Dupe Share Dashboard to Chatter Lead Convert Today Enhancements
  17. 17. Row Level Actions Today Enhancements Opportunity Team Card Task Enhancements 200+ Productivity Enhancements iOS Share Extension Partial Rendering Dashboard Drill Down Offline Dashbaords Blackberry 10 Support Email Deep Linking Detailed Events View Interactive Dashboard Charts Filters on List Views Salesforce Events New Record Home Filters on Reports Communities Smart Search SharePoint Integration Windows 8 Browser Support Contact De-Dupe Share Dashboard to Chatter Lead Convert Filters on Reports Import Contacts from Device Platform Connect
  18. 18. Defining Your Strategy for Mobile Success
  19. 19. 87% of C-level executives have a formal mobility strategy at enterprise or unit level Source: Accenture Mobility Insights Report 2014 Top Companies are Making Mobile a Priority
  20. 20. Disruption is an App Away Transportation Hotel Retail Music Movies
  21. 21. Deliver Apps for Employees and Customers with the Salesforce1 Platform All Your Employee Apps Customer Facing Apps Your Brand Your Logo
  22. 22. All Your Employee Apps Customer Facing Apps Deliver Apps for Employees and Customers with the Salesforce1 Platform
  23. 23. FILM
  24. 24. Kris Lande Salesforce1 Product Marketing
  25. 25. Design Within Reach Delivers Employee Success with a Mobile Journey Sales Orders Sign a Deal Approval Requests Access Appointments View Client Profiles
  26. 26. Sales Orders Sign a Deal Approval Requests Access Appointments View Client Profiles
  27. 27. Sales Orders Sign a Deal Approval Requests Access Appointments View Client Profiles
  28. 28. Access Appointments View Client Profiles Sales Orders Sign a Deal Approval Requests
  29. 29. Sales Orders Access Appointments View Client Profiles Sign a Deal Approval Requests
  30. 30. Sales Orders Sign a Deal Approval Requests Access Appointments View Client Profiles
  31. 31. Sign a Deal Approval Requests Sales Orders Access Appointments View Client Profiles
  32. 32. Bethany Kemp VP, Technology & Information Systems
  33. 33. All Your Employee Apps Customer Facing Apps Deliver Apps for Employees and Customers with the Salesforce1 Platform Higher res ER icon
  34. 34. All Your Employee Apps Customer Facing Apps Deliver Apps for Employees and Customers with the Salesforce1 Platform
  35. 35. Michael Peachey Salesforce1 Product Marketing
  36. 36. 70% 80% 47% The Fastest Path from Idea to App More Apps Launched Per Year Faster Time to Market Lyft Trunk Club Coca-Cola Honeywell ADP Virgin America Zeiss Academy of Art Time Warner Comcast Genentech Burberry Brown Forman Faster Integration Apps4M+
  37. 37. RESERVATIONS Customer Facing Apps Built on Salesforce are Connected to Your Customer Data
  38. 38. Customer Facing Apps Built on Salesforce
  39. 39. Leader in providing luxury travelers with exceptional vacations Customer facing mobile app connects members with concierge services App is connected to customer data in Salesforce
  40. 40. Plan Vacation Book Activities Contact Concierge View Itinerary Give Feedback Exclusive Resorts Delivers Customer Success with a Mobile Journey
  41. 41. Plan Vacation Book Activities Give Feedback View Itinerary Contact Concierge
  42. 42. Book Activities Contact Concierge Give Feedback View Itinerary Plan Vacation
  43. 43. Book Activities Contact Concierge Give Feedback View Itinerary Plan Vacation
  44. 44. Book Activities Contact Concierge Give Feedback View Itinerary Plan Vacation
  45. 45. Book Activities Contact Concierge Give Feedback View Itinerary Plan Vacation
  46. 46. Book Activities Contact Concierge Give Feedback View Itinerary Plan Vacation
  47. 47. Cindy Terowsky VP Member Services
  48. 48. All Your Employee Apps Customer Facing Apps Deliver Apps for Employees and Customers with the Salesforce1 Platform
  49. 49. Product Showcase How salesforce.com Uses Salesforce1 Salesforce1 Mobile App Roadmap Breakouts 3:00 PM 4:00 PM Moscone North Salesforce1 Workshops, Test Drives & More! More Opportunities to Learn about Salesforce1 at Dreamforce
  50. 50. Admin Rollout Guide salesforce.com/mobile Success Community bit.ly/SuccessSalesforce1 Key Resources to Get Started
  51. 51. Look Under Your Seat!
  52. 52. Thank you