23
1 © Copyright 2015 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice. Your true Mobility Partner

Kony Mobility Partner Services Overview

Embed Size (px)

Citation preview

Page 1: Kony Mobility Partner Services Overview

Your true Mobility Partner

Page 2: Kony Mobility Partner Services Overview

2 © Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

The Leader in Enterprise Mobility Solutions• 1200 employees: 500 R&D employees• 400+ customers; 1,600 apps• ~$100M GAAP Revenues; 30%+ Growth• 88% Renewal Rate; Client-centric• 60%+ of Clients in EMEA/LA/APJ• FOCUSED exclusively on Mobility• Industry’s #1 Rated Products

First Place CTIA 2015 Awards

Page 3: Kony Mobility Partner Services Overview

3

reduction in defects by capturing UX/UI issues during front-end design

70%acceleration in development through WYSIWYM & enhanced productivity

8xreduction in TCO from pre-built backend services that lower initial dev and ongoing maintenance

80%unique mobile apps published to the Kony cloud over the last 12 months

1200+

© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

Page 4: Kony Mobility Partner Services Overview

4

Ovum Decision Matrix: Selecting a Mobile App Development Platform Solution, 2015-16

2015 Gartner Magic Quadrant for Mobile Application Development Platforms

The Forrester Wave™: Mobile Infrastructure Services Q3’ 2015

COMPLETENESS OF VISION

ABIL

ITY

TO E

XECU

TE

CHALLENGERS LEADERS

VISIONARIESNICHE PLAYERS

Consistently Recognized as a Mobile Leader

© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

Page 5: Kony Mobility Partner Services Overview

5

Mobilizing the world’s most innovative businesses

© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

Page 6: Kony Mobility Partner Services Overview

Kony Services Offerings

Page 7: Kony Mobility Partner Services Overview

7

Kony Services Overview

© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

400+ Strong Team of Certified Mobile Developers, Testers and Strategists

100% Developers Kony Certified and 100+ Testers experienced in Mobility

100+ Customers and 8+ year track record of client service excellence

Deliver across industries - Financial Services, Automobile, Travel, Hospitality & Healthcare

A top notch Mobility Lab for R&D - 1600+ latest devices

300+ published apps, 10 million+ users every day, 1 billion+ annual user sessions

Page 8: Kony Mobility Partner Services Overview

8

Kony Services Offerings

© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

Services

Application SupportFactory

Application Development MobilityTesting

Mobility Consulting & Training

Expertise in Kony Products

Proven Domain Expertise

End-to-end services across SDLC

Seasoned Mobile Strategists

Best-in-class QA Adherence

Industry standards, processes & tools

Page 9: Kony Mobility Partner Services Overview

9

Kony Services - Other Offerings

© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

• Is a Proprietary Continuous Integration tool used for all Kony Professional Services projectsKWIK (Continuous Integration)

• Web Interface for users to update phrases in multiple languages without requiring app re-submission KCMS (Content Mgt.)

• Customer Service, Enhancements & Maintenance & OS Upgrades App Support Mobile CoE

• Optimal solution for upgrading to latest of Kony Platform. Completely Free Upgrade Assessment.Upgrade Quickstart

• Independent assessment delivered by the Kony cross-functional Technical Architecture GroupTechnical Assessment Package

Page 10: Kony Mobility Partner Services Overview

10

State-of-Art Infrastructure

© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

• ‘2’ Delivery Centres in Hyderabad, cloud…., servers…..• Top Notch Mobility Lab – where Employees learn various Kony demo Apps, Vertical

Apps, see what kind of Apps we have deployed for various customers, develop and visualize some POCs and so on.

• We also provide tools for exploring Continuous Integration and Test automation, TAG tools and even avenues for native development.

Page 11: Kony Mobility Partner Services Overview

11

Kony Application Development Process

© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

Phased Development Approach Supports execution of projects in different lifecycle models

Establish project management and quality

environment

Establish a documented common understanding of the customer’s UI, functional and non-functional

requirements

Validate the functional and non-functional requirements. To ensure all requirements are

addressed

Help customer validates the application against the

requirements & address any issues prior to Go-Live

Support to ensure proper running of the deployed

application

Establish a Iterative process for the development of applications

Page 12: Kony Mobility Partner Services Overview

12

Application Build Approach

© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

Kony Visualizer

Design Prototype Collaborate

Logic Integration Deployment

Page 13: Kony Mobility Partner Services Overview

BP Process UI Designer Work UI Review Development Launch

Application Build with inclusive UI-UX

Page 14: Kony Mobility Partner Services Overview

Deliverables from B.P.

Page 15: Kony Mobility Partner Services Overview

15

Other Ready to Use Components

© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

• Analytics & Reporting• Google Analytics Integration• Google Chart Widget for SPA

• Audio/Video• Video Calling using Oovoo• Skype Integration• Audio Recording• YouTube Widget

• Communication• Beacon Integration• Bluetooth/NFC Communication

• Imaging• Barcode/QR Code Scanning – ZXing, ZBar, Honeywell• Optical Character Recognition - Tesseract• Image Watermarking in iOS• Image Processing • Signature Capture Widget for iOS & Android

• Payment• PayPal Integration for Android, iPhone and SPA

• File Management• Document Signing using Docusign• PDF Creator – Server-side & Client-side• Excel Creator – Server-side• Apple AirDrop & Google Drive Integration• Printing through Google Cloud & Apple Air Print

• Social Media• Social Media Authentication & Integration – FB,

Twitter, Google+, LinkedIn, Yammer• Security

• IBM Trusteer Integration• Touch ID/Fingerprint Scanning• Device Check – iOS Jailbreak & Android Root

• Others• Right to Left UI Conversion (Arabic)• Apple Watch Application• Augmented Reality• Voice to Text Conversion• Text to Voice Conversion• Read Incoming SMS

Page 16: Kony Mobility Partner Services Overview

16

Testing-as-a-Service (TaaS)

© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

Testing Services Offering

Cloud Based Testing Solutions

Functional Testing Test Consultancy Automation Testing Non Functional Testing

Managed ServicesStaff AugIn-house Set UpCatalogue Based Service Offering

• Functional Testing• Testing @ OS

Upgrade• Interruption Testing• Risk Based Testing• Localization Testing

• Assessment of the risks

• Testing Strategy and Process definition

• Implementation of Best Practices

• Define optimized testing solution

• Cloud based automation solutions using

• SOASTA (Partner)• Appium• See Test• HP UFT

• Performance Testing• Compliance Testing• Installation and

Deployment Testing• ADA Testing

People – 250+ mobile testersProcess – Definition done based on past project experienceTools – Functional and Non-FunctionalMobility Test Lab – with more than 1500 devices

Page 17: Kony Mobility Partner Services Overview

APP Support Factory Service Offerings

17

APP Support Factory Service

STABILIZE

Production Support Service

Support & Maintenance

Service

OPTIMIZE

Platform Upgrade Service

OS Upgrade Service

Managed Services

End to End App

MaintenanceUI Revamp

FACTORY

STAGES

OFFERING

Page 18: Kony Mobility Partner Services Overview

Production Support include Questions Incidents Problems Service Requests

Tools and Processes 24X7 Access to Kony Support Desk (L1) by Toll Free number for any immediate queries/escalation/alerts Support through multiple channels :Online Kony Support Portal and E-mail based support Access to Kony knowledge base & expert pool for better support during critical/sev 1 issues Weekly issues status collation and reporting Participate in status review calls on weekly/fortnightly basis

Supported environments All the environments are supported i.e. cloud, Kony Hosted, On-premise

App Submission to App Stores Expertise in submission to Apple Apps Stores, Google Play stores, BB App world.

18

Stabilize: Production Support Services

Page 19: Kony Mobility Partner Services Overview

Operational Model - Coverage

L1 – Level (Operations Support) – 24X7X52

L2- Level (Technical Support) – 8X5 Direct Support *On-call 24X7X52 for Critical Incidents

L3-Level (Application Support) - – 8X5 Direct Support *On-call 24X7X52 for Critical incidents

Kony

Pro

duct

Team

Voice Mail Ticket

Customer Team

Hosti

ng S

uppo

rt /

Deliv

ery

Team

s

Page 20: Kony Mobility Partner Services Overview

20

Kony Differentiators

© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

Top Analysts RatingGartner, Forbes, Ovum… have rated Kony as a Leader in Mobility

Honest Broker to ClientsPartnering and Orchestrating for Seamless, Secure Delivery and Success

Business First ApproachFocused on client agility, innovation and advantage

World’s Most Complex ProjectsDesign and deliver mission-critical applications that create sustainable impact & value

Local Expertise with Global ReachUnderstanding complex markets from the inside out

Page 21: Kony Mobility Partner Services Overview

21

The Mobile-Time Enterprise for Today & Tomorrow

© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

TomorrowBe ready for the apps you need in the future

TodayGet the app you need now

Page 22: Kony Mobility Partner Services Overview

22

Visit us @ www.kony.com

Page 23: Kony Mobility Partner Services Overview

23

Vibrant and scale-ready partnerships

© Copyright 2016 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

Device Platform Partners Technology Partners SI Partners