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FUTURE OF
GOVERNANCE:
TRANSFORMING THE
GOVERNMENT DIGITALLY
Dr. Rajendra Kumar, IAS
CMD, ELCOT
28.07.2017
Introduction
• India witnessing a great digital transformation in all
spheres of economy and society
• Digital India programme aims at transforming governance
& economy using digital technologies
- How are these technologies going to impact governance
in the coming decade?
- How are the existing government business processes and
public service delivery models going to change?
- What are the challenges to such a transformation?
The Technology Landscape
• The SMAC stack- Social Media, Mobile, Analytics and
Cloud
• Latest technologies- Automation, Internet of Things (IoT),
Artificial Intelligence (AI), Robotics
- Some of these technologies have already become
mainstream
- Industry is already feeling the impact of the latest
technologies like automation, causing concerns on
employment
How does Government Fare in Using
Technology?
• E-Governance started in India in the 80s with the
computerization of railways
• National e-Governance Plan (NeGP) approved in 2006 –
31 Mission Mode Projects in all public centric domains
• Digital India programme approved in 2014
• E-Kranti (NeGP 2.0) approved in 2015
• E-gov services transactions in India– Approx. 140 crores
per month for over 3,400 e-services
Government and Technology
• Digital India is transforming governance using ICT
• The SMAC stack already being used by the Govt.
• Mobile Seva platform delivering over 70 crore transactions every
month
• MyGov.in platform being used effectively to interact with citizens
• National Cloud Platform ‘MeghRaj’ already operational
Govt. has adopted technology in a big way to improve
delivery of public services
Can the Government Embrace the
Emerging Technologies?
• Can we think of Government 2.0?
• Through Automation, Big Data, IoT, AI, Robotics?
• Industry is increasingly adopting these technologies
• Government processes can be reengineered to take
advantage of automation
• to make the delivery of services more efficient and accessible
• Robots can be used to automate and improve citizen
interaction in government offices
Can the Government Embrace the
Emerging Technologies?
• Big Data and Analytics can be used to analyze patterns in
demand for public services and tailor delivery
mechanisms accordingly or design new services
• IoT can lead to a truly connected world – smart cities,
smart grids and smart transportation systems
• Seamless and always connected infrastructure
• Improve the delivery of public services and living experiences of
citizens greatly
Emerging technologies present a great opportunity before us to
transform governance and make the public services truly online, end-
to-end and integrated
Enablers for Digital Transformation of the
Government: How Can All this Happen?
Five critical factors:
• Long Term Digital Strategy: aimed at exploiting the potential of these technologies
• Goal must be end-to-end transformation of the entire business processes and not just the delivery interface
• Leadership: critical to such transformation
• Capacity Building and Skilling: of entire workforce
• Involvement of all stakeholders including industry
• Digital Literacy: Enhancing the digital literacy of citizens and businesses is vital
Challenges to Digital Transformation
• Developing digitally capable leadership and workforce
skills
• Digital India is addressing this to an extent
• Devoting adequate financial resources
• Addressing security concerns
• Developing a digital culture within organizations
India is a world leader in IT and we must show that
leadership to transform our own country!
