DEPARTMENT OF BUSINESS AND EMPLOYMENT

Territory Business Centres

Presented by: Chris Hoffman

We have 4 Service Centres

Darwin

Katherine

Tennant Creek

Alice Springs

DEPARTMENT OF BUSINESS AND EMPLOYMENT

What do we do?

The initial contact and referral point for:

• Gateway to NT Government Business Services,

• Starting or growing a business,

• Business and licence information service (BLIS),

• Lodgement of over 200 NT Government licences,

• Business planning assistance and

• Links to departmental assistance programs.

DEPARTMENT OF BUSINESS AND EMPLOYMENT

Our commitment

• To provide accessible services delivery options to customers seeking

business information and licensing.

• The delivery of our services will meet the reasonable expectations of the

customers.

• We will endeavour to continually review and improve our service deliver.

We aim to provide

• A professional, courteous and friendly service.

• Impartial and equal treatment of all customers.

Customer Service Charter

DEPARTMENT OF BUSINESS AND EMPLOYMENT

How are we doing?

2001/2002 2002/2003 2003_2004 2004_2005 2005_2006 2006_2007 2007_2008 2008_2009 2009_2010 2010_2011

Series1 78067 91342 84178 90100 99206 104363 114656 120146 126616 158110

10000

30000

50000

70000

90000

110000

130000

150000

Services provided through TBCs 2001 - 2011

DEPARTMENT OF BUSINESS AND EMPLOYMENT

Improving our e-services

Current Services

• Smartforms – currently 30 forms online

• Payment Gateway

• Authentication using Vanguard

New projects

• Increasing the amount of Smartforms online

• Integration into backend systems including TRIM

• Workflow management

DEPARTMENT OF BUSINESS AND EMPLOYMENT

Calendar of Events now available

The October Business Month (OBM) calendar of events has now been launched. Go online to discover what exciting events are happening in your region.

Nationally and internationally recognised keynote speakers for OBM 2011 include Johanna Griggs, Lisa Curry-Kenny, Jon Dee, Steve Davis and Ross Clennett.

Come and see these speakers and many more great events!

View the calendar at www.growingnt.nt.gov.au/obmFollow us on Facebook and Twitter for the latest OBM news!

October Business Month 2011

DEPARTMENT OF BUSINESS AND EMPLOYMENT

Where are we going?E-Business Pathway

for Business Customers and the NT Government

DEPARTMENT OF BUSINESS AND EMPLOYMENT

E-Business Pathway for the NTG

Common infrastructure , business portal, service directory, CRM contact centres, smart forms, SMS etc..

a (Under

development)

DEPARTMENT OF BUSINESS AND EMPLOYMENT

Governance

E-Business Steering Committee

NOLS Working GroupNTG Business Licenses and occupations

Reference group

DBE DOJ DLP DBE DOJ DLP

Other Agencies as Required Licensing Boards

Representation from Agencies impacted by

COAG reform, DBE, DCM and NTT

BOS Working Group

DEPARTMENT OF BUSINESS AND EMPLOYMENT

2011 Whole-of-Government, “business centric” model

2012 Single point of entry for business

2012 Online transactions and information access

Business Value2013 e-business culture

Disparate Un-coordinated Approach2010

E-Business Road Map

Where is NTG currently at,

and where does it want to be?

DEPARTMENT OF BUSINESS AND EMPLOYMENT

Chris Hoffman Manager Territory Business Centres 76 The Esplanade, DarwinPh: 8982 1700Mobile: 0401 110 061Email: chris.hoffman@nt.gov.au

Questions and Contact