AIM HOME SERVICESProduct Specific Training Day 1

DAY 1

1) Introduction – Certified Property Solutions & Bond Cleaning Australia

2) Who we are – Meet our team:

3) Who our clients are:

4) What Real Estate Agents Expect:

5) Types of Houses

6) Different Areas of a property

7) What services we offer – videos – Bond Clean, Carpet Clean, Pest Management, Curtains, Leather, Upholstery and Mattress Cleaning.

ABOUT US

Matt and Kristy Trede own this family owned, locally run business. They run 19 sub-contractors and a customer care team in the office of 7 team members. When it comes to bond cleaning or end lease cleaning in Brisbane we are the experts.

Matthew and Kristy are both accredited with nationally and internationally recognized certification on Property Solutions & Bond Cleaning Australia

Where we provide our services? We offer Bond cleaning solutions for Brisbane and its surrounding areas:

Gold Coast, Bayside and Bay Islands, Caboolture, Bribie Island, Ipswich and Toowoomba. Our highly trained end lease cleaners and carpet cleaning technician’s promise to always give you 100%.

What we pride ourselves on? We pride ourselves on our exceptional quality and customer service

 providing our clientèle with a premium clean at a competitive price. Also we can claim something no other company can and that in the last 8 years we have help over 15,000 people get there bond back in Brisbane.

Why should you trust us? Aim Home Services currently provides their services to over 75 Real Estates

throughout Brisbane and its surrounds. Aim Home Services has a team of 10 carpet cleaners and 9 Bond Cleaners. They are fully accredited and trained through the industry Professional

organisation – JenaDyco and accredited by – IICRC.  All our accredited carpet cleaners hold a Qld Health Pest Management license and are fully insured for your protection.

Aim Home Services Provides all their Professional End of Lease cleaners and Carpet Cleaners with ongoing up to date training.

OUR TEAM

OUR CLIENTS:

AIM HOME SERVICES

Carpet Cleaning

Bond Cleaning

Stain Removal

Pest Control

Water Damage

Upholstery Cleaning

Carpet Repair and Reinstallation

Mattress Cleaning

Rug Cleaning

Curtain Cleaning

Garden Maintenance

TYPES OF HOUSES

UNIT

DUPLEX

TOWNHOUSE

3 STOREY TOWNHOUSE

1 LEVEL HOUSE 2 LEVEL HOUSE

3 LEVEL HOUSE

BOND CLEANING

WHAT IS A BOND?

1. a thing used to tie something or to fasten things together.

BOND CLEANING

AIM HOME SERVICES

Our full bond cleans include the following: ArchitravesLight fittingsFansAircon's and filtersWindowsWindow sills / tracksSkirting boardsLight spot clean of wallsDoorsDoor framesWardrobeWardrobe doorWardrobe door tracksKitchen cupboards, drawsRange hoodBathroom cupbaordsBathShowerTilesShower screens We offer a range of other services: Curtain and blind cleaningFull wall washingExternal cleaningand much more

Bond Cleaning

DIFFERENT AREAS OF A PROPERTY

BEDROOM

BATHROOM

BATHROOM WITH LAUNDRY

SEPARATE TOILET

KITCHEN

LIVING / DINING AREA

RUMPUS ROOM

GETTING HOW MANY AREAS IN A PROPERTY

Bedroom 3

Bathroom 2

Separate Toilet 1

Laundry 1

Kitchen 1

Living and Dining 2

Any other rooms like study / media room none

Total 10

BOND CLEANING

Ok Great. We have 100% Guaranteed on all of our services! So any concerns, we absolutely will be back there to fix it for you, free of charge. Our clean includes everything internal from lights, light fitting, fans, aircon units, architraves, windows, window frames, window tracks, doors, door frames, skirting boards, the walls are spot cleaned, all wardrobes, cupboards, and draws are cleaned out, the bath, shower and toilet areas are all cleaned and given a calcium treatment, all kitchen areas, cupboards, draws bench tops are degreased and cleaned out. Also we are currently including for you absolutely free of charge free oven cleaning (which is to the value of $225)

Carpet Cleaning AIM HOME SERVICES

Pre-Spray Treatment Application of detergent with a sprayerThen it is agitated to help loosen the soil in the carpets Hot Water Extraction Hot water is then injected under pressure into the carpetThis rinses the suspended dirt and detergents to the surfaceThis is then extracted with a powerful vacuum which extracts 90-95% of the moisture Drying Time Drying Time is between 2-6 hoursCarpet is safe to walk on straight away

Basic SteamCleaning 1. Pre Inspection2. Pre Spot application3. Pre-condition carpet4. Extract/Clear-water rinse5. Neatralise PH Balance6. Groom and set carpet pile7. Post Inspection

Manufacturer s-ʼRecommended Cleaning Process 1. Pre Inspection2. Pre-vacuum carpeting3. Use corner guards and entry mats4. Pre Spot application5. Pre-condition carpet6. Extract/Clear-water rinse7. Neatralise PH Balance8. Deodorise and Sanitise Treatment9. Block and tab furniture10. Groom and set carpet pile11. Speed dry carpeting with powerful airmovers12. Post Inspection

Apply Fabric Protector • Extends the life of the carpet fibers.• Makes future cleaning easier.• Helps prevent staining. Six-Month Spot And Spill Warranty • Six-month spot and spill warranty, petstains excluded. Manufacturerʼs-Recommended Cleaning Process (Items 1 to 12) 

Furniture Moving & Baseboard Cleaning • Breakables to be removed by clients•Pianos, file cabinets, bookshelves, pooltables, entertainment centers, excludedfrom moving• Clean and wipe all baseboards  Apply Fabric Protector  Six-Month Spot And Spill Warranty  Manufacturerʼs-Recommended Cleaning Process

CARPET REPAIR

Carpet Repair AIM HOME SERVICES

The most common types of repairs our carpet repair team are called to are inserting patches to replace worn or damaged sections of carpet, stair carpet repairs and repairs to faulty carpet joins. Common problems would include cigarette burns, iron burns, bleach, red wine, pet stains, tears and rips etc. Repairing carpets in this way involves cutting out the affected area and then replacing it with a spare piece of carpet which has been cut to fit. The carpet repair is then glued into position using the unique EasyGlide System. Clearly, you will need to have a spare piece of carpet available for this type of carpet repair. This can often be accomplished by taking material from underneath a piece of furniture.

Upholstery Cleaning AIM HOME SERVICES

Whether your upholstery is heavily or lightly soiled, our 10 step cleaning process is designed to restore your upholstery to as close to original condition as possible. We can clean all types of upholstery, even the most delicate of fabrics.

AIM HOME SERVICES

Here's how it works:

1. Initial Pre-Inspection First, we will identify any conditions that may present cleaning challenges such as permanent stains, sunlight damage and to assess the best cleaning method to gain the best result possible for you. We will also give you an evaluation of what kind of results we expect. 2. Pre-Vacuum Dry soil removal is the most important step in cleaning any textile. Your curtains will be completely vacuumed to remove dust and dry soils. 3. Detergent A mild detergent or cleaning solution is lightly sprayed or misted onto the curtains to help displace and lift any soils still in the fabric 4. Microfibre Mits Special micro-fibre mits are used to remove the soil. 5. Post Spot Removal of any spots not removed during the chemical sponge process will be treated with the appropriate professional cleaning agent. 6. Deodoriser and Sanitiser A deodorising or sanitising product, we make just for your curtains, this leaves your curtains smelling fresh and free from allergens. 7. Post Inspection Our technician will go over the cleaning results with you when finished.

Curtain Cleaning

AIM HOME SERVICES

In the olden days Pest Controllers were called EXTERMINATORS and that was exactly what they would do. They would use pesticides that would kill a brown dog, you, your family and himself, which meant that they would have to have several regular yearly blood tests for buildup of the organophosphates in their blood stream. Now with the wonderful advances in pesticides using naturally occurring Pyrethrum which is the name of a plant in the chrysanthemum family and the insecticidal goo that is extracted from it. Scientists have created a new line of Pesticides that pin point target with effectiveness just the pest species we are looking to manage. Integrated Pest Management is a more holistic approach to managing pest species in our surrounding environment. It looks at the whole instead of just splashing around deadly chemicals, Pest Management Technicians look at all aspects of managing the pest population from; Preventative MeasuresSanitationChemicals Applied

The pest management technician will do a complete examination of the property looking for access points and making suggestions to help you repair or maintain physical barriers. They will also look at sanitation and make sure to make suggestions about removing food sources, either by cleaning up greasy surfaces that don’t usually see the light of day, or covering and sealing food in order to make the area less hospitable for pests. Finally we apply pesticides in and around the area in order to target the specific problems or challenges being faced. These three measures mean that you receive our patented pyramid of protection, an all-encompassing pest management solution that not only looks at treating the existing problem but also helps to prepare the area to ensure risk of future infestations are minimized. With our family friendly pesticides that are used with low to no mammalian toxicity we use in line with our environmentally friendly and corporate harm reduction strategy we ensure the safety of you, your family and your pets whilst killing pests fast.

Pest Control

AIM HOME SERVICES Pest Control