Oral and Written Communication

Group Members-Shahbaaz Ahmed PGFB1345Shivam Upadhyay PGFB1346Shravan Kumar PGFB1347Nivedita Rai PGFB1348

“The man who can think and does not know how to express what he thinks,is at the same level who as the person cannot think.”

Process of exchanging information, ideas, thoughts, feelings and emotions through speech, signals, writing, or behaviour.

Good Communication allows to-o Express thoughts, ideas, feelings.o Creating awareness.o To fulfil goal.o Highlight issues.

Sender(encoder) encodes a message and then using a medium/channel sends it to the receiver (decoder) who decodes the message and after processing information, sends back appropriate feedback/reply using a medium/channel.

Form of communication in which message is transmitted verbally; communication is done by word of mouth (Oral ) or a piece of writing (Written).

In verbal communication remember the acronym KISS (keep it short and simple).

To deliver the right message, think from your receiver’s point of view-

Would he understand the message? How it would sound on the other side of the table?

Anything that emanates from the mouth.

It includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet.

Influenced by pitch, volume, speed and clarity of speaking.

Among individual Face-to-face communication interviews Telephone conversation Grapevine

Negotiations Meetings

Lecture/speech Presentations

Conference/seminars/workshops

Immediate feedback

Better relationships

Time saving

Effective tool of persuasion

Effective tool of group communication

Economical

Allows to measure effectiveness immediately

It’s the only way out during an emergency

Lack of retention/documentation

Distortion in passing the message

No legal validity

Possibility of misunderstanding

Unsuitable for long messages

It is constrained by physical barriers

Not effective when the target group is spread out.

Written signs or symbols are used to communicate.

Written Communication is most common form of communication being used in business. So, it is considered core among business skills.

Influenced by the vocabulary & grammar used, writing style, precision and clarity of the language used.

Internal Purpose- Memos, reports, bulletins, job descriptions, employee manuals, and electronic mail.

External Purpose- Email, Web sites, letters, proposals, faxes, postcards, contracts, advertisements.

Ready reference Legal defense Promotes uniformity Mass access Suitable for distance

communication Image building Accurate and an

ambiguous Permanent in nature Permits substitution

and revision

Limited to literature world

Time consuming Lot of paper work Needs expertise in

expression Lack of immediate

feedback Costly More men hours

needed

Sending or receiving of wordless messages.

It includes gestures, body language, posture, tone of voice or facial expressions.

It is all about the body language of speaker.

It helps receiver in interpreting the message received. Often, nonverbal signals reflects the situation more accurately than verbal messages.

Point of Difference

Written Business communication Oral Business communication

Feedback Immediate feedbacks is not required In case of oral communication we need immediate feedback.

Evidence Written message are kept as record, thus they can be used as evidence.

As no record is maintained for oral communication it cannot be used as evidence.

Easy acceptance Direct, Clear, reliable and easy acceptable. More scope for ambiguity and unclarity.

Barriers Written communication need to overcome more barriers than oral communication

It faces less barriers than written communication.

Audience size The audience size of written communication is large and geographically scattered.

Audience size is comparatively small.

Cost It is more costly than oral communication. It is less costly than written communication.

Knowledge level High level of knowledge and literacy is required.

Even illiterate people can participate in oral communication.