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ESSENTIALS ESSENTIALS OF OF BUSINESS BUSINESS COMMUNICATION COMMUNICATION Life Blood & Foundation of any organization www.ShabbarSuterwala.com Shabbar Suterwala presents

Essentials of Business Communication Skills

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ESSENTIALS ESSENTIALS OF OF

BUSINESS BUSINESS COMMUNICATIONCOMMUNICATION

Life Blood & Foundation of any organization

www.ShabbarSuterwala.com

Shabbar Suterwala presents

Objective Objective

• Understand Communication & its Process

• Understanding what is Business Communication

• To understand and explore the Importance, Barriers,

Essential of Business Communication

The Mobile PolicyThe Mobile Policy

Be in the state of 3E’s Be in the state of 3E’s

Find at the least 2 Persons......Find at the least 2 Persons......

• Wearing Brown Shoes

• Having Moustache

• Smiling Ladies / Gentlemen

• Long Hair (Gentlemen only)

• Carrying/Having Leather Bag

• Wearing Blue Dress

• Long Hair (Ladies only)

• The Handsome / Beautiful

• Wearing Red Tie

• Tallest in your Row

Icebreaker

LGLG

Profile of CommunicatorProfile of Communicator

Exercise

What is Communication is all about….What is Communication is all about….

Speaking(30%) Listening & Observing(45%)

Reading (16%) Writing (9%)

It is about Connecting….It is about Connecting….

Communication - MeaningCommunication - Meaning

• Communication is a dynamic process…

• through this process we convey a thought or feeling to

someone else.

• how it is received depends… on a set of events, stimuli, that

person is exposed to…

• ex: (Next Slide)

It is very hot.It is very hot.

How the reader perceives and interprets the written text?

Why Communication is Important? How will it help you?Why Communication is Important? How will it help you?

• Anticipate Problems

• Make Decisions

• Coordinate Workflow

• Supervise others

• Develop Relationships

• Manage Knowledge, Ideas & Creativity

• Create a Clear Vision and Energize employees

• Promote Products & Services

Importance of Communication in BusinessImportance of Communication in Business

• At some point you will

encounter people or

customer who are rude or

difficult to communicate

with . In those instances, it

is more important than

ever to demonstrate

professionalism.

Check your Communication in the following situation: What & How ?Check your Communication in the following situation: What & How ?

– In a classroom with known friends

– In a meeting room with unknown people

– At a picnic, with family

– In the chambers of an authoritative personality

– Making a presentation before a group

– With people who are more knowledgeable and smart

than you

– At home…!!

What you Say & How is important in Business CommunicationWhat you Say & How is important in Business Communication

• “What about that

Report?”

• “We want more share”

• “You are always late”

• “I will make sure I look

into it”

• What you say

• How you say

• When you say

• When to stop

Direction without the MapDirection without the Map

Activity

Contact: Shabbar Suterwala

Email: [email protected]

Or Call: +91-989 222 5864

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