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ESSENTIALS ESSENTIALS OF OF
BUSINESS BUSINESS COMMUNICATIONCOMMUNICATION
Life Blood & Foundation of any organization
www.ShabbarSuterwala.com
Shabbar Suterwala presents
Objective Objective
• Understand Communication & its Process
• Understanding what is Business Communication
• To understand and explore the Importance, Barriers,
Essential of Business Communication
Find at the least 2 Persons......Find at the least 2 Persons......
• Wearing Brown Shoes
• Having Moustache
• Smiling Ladies / Gentlemen
• Long Hair (Gentlemen only)
• Carrying/Having Leather Bag
• Wearing Blue Dress
• Long Hair (Ladies only)
• The Handsome / Beautiful
• Wearing Red Tie
• Tallest in your Row
Icebreaker
What is Communication is all about….What is Communication is all about….
Speaking(30%) Listening & Observing(45%)
Reading (16%) Writing (9%)
It is about Connecting….It is about Connecting….
Communication - MeaningCommunication - Meaning
• Communication is a dynamic process…
• through this process we convey a thought or feeling to
someone else.
• how it is received depends… on a set of events, stimuli, that
person is exposed to…
• ex: (Next Slide)
Why Communication is Important? How will it help you?Why Communication is Important? How will it help you?
• Anticipate Problems
• Make Decisions
• Coordinate Workflow
• Supervise others
• Develop Relationships
• Manage Knowledge, Ideas & Creativity
• Create a Clear Vision and Energize employees
• Promote Products & Services
Importance of Communication in BusinessImportance of Communication in Business
• At some point you will
encounter people or
customer who are rude or
difficult to communicate
with . In those instances, it
is more important than
ever to demonstrate
professionalism.
Check your Communication in the following situation: What & How ?Check your Communication in the following situation: What & How ?
– In a classroom with known friends
– In a meeting room with unknown people
– At a picnic, with family
– In the chambers of an authoritative personality
– Making a presentation before a group
– With people who are more knowledgeable and smart
than you
– At home…!!
What you Say & How is important in Business CommunicationWhat you Say & How is important in Business Communication
• “What about that
Report?”
• “We want more share”
• “You are always late”
• “I will make sure I look
into it”
• What you say
• How you say
• When you say
• When to stop
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Email: [email protected]
Or Call: +91-989 222 5864
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