Quality

China World Hotel

Kerry Hotel, Pudong (KHPU)

Prize –

1. $300 &

2. Floating Trophy

Remarks :

• Benchmark against same timelast year. Most improved teamwill be the quarterly winner.

• Winner from the previous quarter will pass the trophy during MorningBriefing to next winner if any.

Shangri-La, Beijing

Product Knowledge Competition

The Objectives;1. To provide adequate knowledge about a Hotel's product and services so that all guests' queries are effectively addressed. 2. To build the colleagues' mind set toward the importance of Product Knowledge.3. To continually enhance our OSE especially on our People factor: Knowledgeable Staff.4. To minimize or eliminate DR3 defects which concerns our Staff Effectiveness - not knowledgeable or not efficient or slow.

Shangri-La, Bangkok

NOVEMBER 2015

SLBL QUALITY MONTH

Shangri-La, Dalian

Shangri-La, Haikou

Shangri-La, Makati

Shangri-La, Muscat

Shangri-La, Ningbo

Shangri-La, Pudong

Shangri-La, Singapore

Shangri-La, Sydney

Shangri-La, Suzhou

Shangri-La, Wuhan

Shangri-La, Tanjang Aru

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and

skillful execution; it represents the wise choice of many alternatives.”

William A. Foster