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How the internet is transforming real estate

Harcourts - Christchurch 24 July 2009

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Presentation to Harcourts Canterbury region sales consultants at their quarterly award meeting 24 July 2009

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Page 1: Harcourts - Christchurch 24 July 2009

How the internet is transforming real estate

Page 2: Harcourts - Christchurch 24 July 2009

1. The web is the home of real estate

2. Understanding the buyer behaviour

3. The web provides rich information

4. Getting the basics right - listings

5. Your profile – your future!

How to make the most of the web

Page 3: Harcourts - Christchurch 24 July 2009

This is real estate 2009!

Page 4: Harcourts - Christchurch 24 July 2009

Latest research from USA – the web #1 for search

National Association of Realtors Home Buyer Survey 2008

Page 5: Harcourts - Christchurch 24 July 2009

The web is central to real estate in 2009!

Page 6: Harcourts - Christchurch 24 July 2009

NZ – where do they search for property?

Page 7: Harcourts - Christchurch 24 July 2009

Traditional model has changed

Page 8: Harcourts - Christchurch 24 July 2009

Buyers in control

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Relationship with buyers has changed

5 – 10 years ago

Today

Research / Research / Research

Page 10: Harcourts - Christchurch 24 July 2009

““Traditional agents will Traditional agents will not be replaced by not be replaced by

technology...technology...

..they will be replaced ..they will be replaced by agents with by agents with

technology”technology”

Real estate professionals need to change!

Page 11: Harcourts - Christchurch 24 July 2009

1. The web is the home of real estate

2. Understanding the buyer behaviour

3. The web provides rich information

4. Getting the basics right - listings

5. Your profile – your future!

How to make the most of the web

Page 12: Harcourts - Christchurch 24 July 2009

Browse full set of listings in target areas

Narrow down to view target listings in area

Quick-look filter

Deeper filter & inspiration

“Edutainment”

“Serious buyers”

Price check & risk reduction

Breadth

Depth

Understanding interest / behaviour

Page 13: Harcourts - Christchurch 24 July 2009

Evolving consumer experience

Searching for property

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Evolving consumer experience

Searching for propertybuy

Searching for someone to help me sell my property

Page 15: Harcourts - Christchurch 24 July 2009

25,0166,000 / week

25,0166,000 / week

3,6364,500 / week

3,6364,500 / week

7,8103,500 / week

7,8103,500 / week

41,107100,000 / week

41,107100,000 / week

10,10315,000 / week

10,10315,000 / week

17,4128,000 / week

17,4128,000 / week

7,16230,000 /

week

7,16230,000 /

week

Not one site – many audiences

110,000 listings – 168,000 sessions per week110,000 listings – 168,000 sessions per week

Page 16: Harcourts - Christchurch 24 July 2009

Understanding interest / behaviour

Page 17: Harcourts - Christchurch 24 July 2009

1. The web is the home of real estate

2. Understanding the buyer behaviour

3. The web provides rich information

4. Getting the basics right - listings

5. Your profile – your future!

How to make the most of the web

Page 18: Harcourts - Christchurch 24 July 2009

>1,000,000 sessions per week

33% up on same period last year

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Seasonal pick up– the web provides key indicatorSeasonal pick up– the web provides key indicator

Page 20: Harcourts - Christchurch 24 July 2009

Supply and demand in the local market

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Rich / comprehensive property information

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Property information at your finger tips

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1,528,000 properties in NZ

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Every property has a web page

Page 25: Harcourts - Christchurch 24 July 2009

1. The web is the home of real estate

2. Understanding the buyer behaviour

3. The web provides rich information

4. Getting the basics right - listings

5. Your profile – your future!

How to make the most of the web

Page 26: Harcourts - Christchurch 24 July 2009

What are they looking for?

Page 27: Harcourts - Christchurch 24 July 2009

Address

Accurate pricing Large images / high quality images

Maps

Get the basics right!

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Richer and richer information

Page 29: Harcourts - Christchurch 24 July 2009

Information online – StreetView from Google

Page 30: Harcourts - Christchurch 24 July 2009

Google Maps – real estate

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Email alerts – first impressions count!

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Your listings – for your client and for you

Page 33: Harcourts - Christchurch 24 July 2009

Featured listings

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Featured listings – cost effective advertising

Negotiation AuctionListing # UPH10354 PO081104 Price range: $700k - $1m $750k - $850k

Listed: 21 Nov 21 Nov

4,114 page views in January with a featured

listing

232 page views in January

17 times more views

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14 days with a featured listing delivers an

audience of over 10 times more viewings than a regular listing

$250 $250 inc GSTinc GST

Featured listing for just

Vendor paid marketing – that delivers

Page 36: Harcourts - Christchurch 24 July 2009

Buyers - call to action

Page 37: Harcourts - Christchurch 24 July 2009

1. The web is the home of real estate

2. Understanding the buyer behaviour

3. The web provides rich information

4. Getting the basics right - listings

5. Your profile – your future!

How to make the most of the web

Page 38: Harcourts - Christchurch 24 July 2009
Page 39: Harcourts - Christchurch 24 July 2009

1998 : 26,000,000 web pages1998 : 26,000,000 web pages

2000: 1,000,000,000 web pages2000: 1,000,000,000 web pages

2008: 1,000,000,000,000 web pages2008: 1,000,000,000,000 web pages

100,000,000,000 clicks per day100,000,000,000 clicks per day

Page 40: Harcourts - Christchurch 24 July 2009

Courtesy of Business 2.0

How to be found on Google!

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The power of links

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To be found you need to be online

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Part 1: Find yourself on Google

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Part 2 : Be found on Google

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Blogging – conversations online

• Web page

• Library of articles

• Profile

• Authentic / Transparent

• Requires commitment

• The most powerful form of marketing

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Blogs – hosted on realestate.co.nz

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What buyers want information on?

Page 48: Harcourts - Christchurch 24 July 2009

Social Media – building a profile

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Free profile page – linked to your listings

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Sell yourself!

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Promote yourself everyday to over 15,000 people a day

Just 3 agents per suburb

July / Aug / Sep

$15 / $75 / $150 per month

Online ordering and credit card transaction

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Login / sign up / profile yourself

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“Homebuyers & Agents have information overload.

Agents must create legitimate value-add services & become the trusted go-to person”

Stefan Swanepoel

The changing face of real estate

Page 54: Harcourts - Christchurch 24 July 2009

Enjoyed the presentation?

www.tinyurl.com/nzrealestatewww.tinyurl.com/nzrealestate

Page 55: Harcourts - Christchurch 24 July 2009

Proudly supporting the real estate

industry

Proudly supporting the real estate

industry