Upotreba informaciono-komunikacionih tehnologija u Republici Srbiji

1. R E P U B L I C O F S E R B I A REPUBLIC STATISTICAL OFFICE - , 2008. / : - . , . -, . . , . 2008, 2007. . , . ( ), , . 2000 2000 . , ( ). - 16 74 , . , . 1096 . - 10 : , , , , , , , , , , , , ( ).

2. : / - 16 74 , . . 98,4% , 74,5% , 40,5% . 5,8% , 2% 2007. , 4,3% 2006. . . 1. 98,4% 97,8% 95,7% 74,5% 73,6% 71,2% 40,8% 34,0% (PC) 26,5% 40,5% 33,8% 30,2% 2008 5,8% 2007 3,8% 1,5% 2006 40,8% , 6,8% 2007. , 14,3% 2006. . : 53,1%, 41,5%, 34,8%. 40,8% : 47,5% 31,2%. 2007. . . 4,8%, 2007. 9,6%. , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 2

3. . 2. , 83,9% 600 74,9% 65,9% 61,1% 300 - 600 54,1% 43,9% 20,7% 300 20,5% 2008 2007 15,7% 2006 33,2% 33,2% , 6,9% 2007. , 14,7% 2006. . 45,5%. 34%, 27,2%. . 3. , 41,2% 35,0% 22,5% 21,7% 13,7% 2008 12,5% 2007 2006 , . 600 (76,4%), 300 14,6%. , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 3

4. 2007. 2008. , , . 2008. . 300 2007. 3,5%, 300 1,5%. 95,2% . 24,8% , 8,5% . . 4. 95,2% (PC) 24,8% () 8,5% 0,5% () 0,1% ( ), . , , 51,1% , DSL (DSL) 24,4% , 23,2%, WAP GPRS 15,5% . 51,1% 22,3% 2007. . (broadband) 8,2% ( 7,6% 12,3% DSL(ADSL) ) 2007. . . 5. 51,1% 73,4% 24,4% DSL (ADSL) 12,1% 23,2% 15,6% 15,5% : 2008 16,1% WP, GPRS, . 2007 , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 4

5. 15,5% (broadband) 15,5% (broadband) 8,2% 2007. . 27,1%, 13%, 11,6%. (broadband) 600 (46,4%), 300 5,7%. : 21,6% 6,8%. 45,5% , 2,6% , 3,9% . 48% a . 4,3% 2007. , 8,8% 2006. . 4,3% 2007. . 6. ? 2,6% 2008. . 45,5% 48,0% 3,9% 2,6% 2007. . 41,2% 52,3% 3,9% 3,7% 2006. . 33,6% 56,8% 5,9% 3 3 ( 1 ) / 2007. , 330 000. 2 630 000 ( ), : 76,8% ; 57,6% ; 24,9% . , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 5

6. . 7. ( ) 97,9% 89,5% 89,2% 64,9% 61,2% 52,9% 38,2% 31,6% 24,5% 2008 21,1% 25,7% 2007 14,5% 2006 48,5% 42,6% . , , , 72,8% , 21,3% , 5,1% , 0,8% . 1 900 000 2007. , 400 000. (87,6%), (29,8%), (12,5%) (11,8%). 81% , 2007. 76,8%, 2006. 70%. 4 650 000 2007. , 250 000. . 8. prepaid postpaid Prepaid 81,0% Postpaid 24,6% 5,6% prepaid postpaid . , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 6

7. 35,6% , 2,8% 3 , 2,4% . 59,2% . 6,2% 2007. 6,2% 2007. , 9,2% 2006. . 9. ? 2,8% 2008. . 35,6% 59,2% 2,4% 3,3% 2007. . 29,9% 65,4% 1,5% 3,3% 2006. . 23,9% 68,4% 4,4% 3 3 ( 1 ) / 2 000 000 2007. 300 000 . ( ), : 68,4% ; 45,5% ; 16,2% . , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 7

8. . 10. ( ) 91,3% 78,1% 77,0% 53,7% 48,5% 39,0% 25,7% 19,7% 13,9% 14,8% 2008 16,2% 2007 9,7% 2006 , , 3 , 62,2% : . 1 250 000 2007. , 400 000. 40,6% 30,8% . . 11. , 33,5% WP GPRS , 6,1% 3G 3,7% () 2,5% 62,6% , 45,7% . (49,4%), (33,3%) (20,6%). , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 8

9. . 12. ( ) 3 / 79,9% e-mailova 60,4% 40,1% on-line / 29,4% , 28,3% 27,4% (download) 25,4% 20,3% 16,2% 10,4% 3,1% (. ) on-line 2,5% ( ) , 12,7% , 58% . 29,3% . 260 000 2007. 30 000 . , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 9

10. . 13. ? 2008. . 12,7% 58,0% 29,3% 2007. . 12,0% 52,0% 36,0% 2006. . 13,7% 43,1% 43,2% , , / , 6,3% / , 4,9% , 2,5% . 86,3% / . 250 000 / 2007. , / 115 000. / , (32%), (30,4%) (26,3%). , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 10

11. - 10 : , , , , , , , , , , , , ( ). 97,7% , 2007. . 97,7% ( 250 ) 100%. ( 50-249 ) 98,9%, (10-49 ) 96,9%. . 14. ? 2008. . 97,7% 2007. . 97,7% 2006. . 97,3% : 98,3%, 98,2%, 97%. 65,7% Wire based LAN - , . 65,7% Wire based LAN, 43,5% , 24,8% Wireless LAN, 12,7% Extranet. , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 11

12. . 15. - ? 65,7% Wire based LAN 58,9% () 53,2% 43,5% 43,5% ( ) 38,7% 24,8% Wireless LAN 22,3% () 24,1% 12,7% 2008 xtranet 12,5% 2007 ( ) 10,6% 2006 10% ERP 2008. ERP ( Enterprise Resource Planning) , , (. ) . , , , . RP 27%, 11,6% , 8,4% RP . RP (24,1%), , (24%). ERP 6,4% 2007. . ERP . : 2008. 16,9% ERP , 2007. 4,4%. ERP , , CRM ( Customer Relationship Management), 2007. , - . , CRM, , , , , . , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 12

13. 11,9% CRM 2008. 2008. 11,9% CRM , , 15,3% CRM , . CRM 27,6%. , CRM 11,6% , 10,9% CRM . CRM (62,3%), , (35,9%). . 16. 2008. open-source'' Linux? 2008. . 17,2% 82,8% 2007. . 14,3% 85,7% 17,2% Linux open-source 2008. , 91,5% , 0,9% 2007. , 1,3% 2006. . 96,8%. , 96,1% . , 89,9% . 91,5% , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 13

14. . 17. ? 91,5% 90,6% 90,2% 96,8% 94,5% (250 ) 94,1% 96,1% 91,0% (50-249) 90,9% 89,9% 2008 89,9% (10-49) 2007 89,7% 2006 ( ), . , , DSL 57% , 32,6% , 22,6% , ISDN 13,2% . 14,1%, DSL- 26,4% 2007. . 57% DSL (xDSL, ADSL) . 18. ? DSL (xDSL, ADSL, SDSL, .) 57,0% 30,6% 32,6% 46,7% 22,6% 16,9% 13,2% ISDN 19,6% 11,5% 10,5% 10,1% 2008 (. ) 11,9% 2007 , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 14

15. 60,9% , 60,9% , 0,4% 2007. , 12,3% 2006. . 39,1% . . 19. ? 2008. . 60,9% 39,1% 2007. . 60,5% 39,5% 2006. . 48,6% 51,4% 68,9% Website . 20. Website? 2008. . 68,9% 31,1% 2007. . 61,8% 38,2% 2006. . 52,9% 47,1% . , Website 77,4% , 67,9%, 61%. , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 15

16. 2007. 20,8% / 1,3% 2006. , 3,2% 2005. . 20,8% 2007. / 17% 2007. ( -mail ) 0,2% 2006. , 8,7% 2005. . 17% 2007. . 21. , : 9,8% 10,7% 17,6% 61,9% 10,7% 10,2% 15,9% 63,2% 8,2% 9,6% 15,1% 67,1% 22,5% 9,2% 17,3% 51,0% / 22,5% - , 9,8% . , 5, . 2412-922, 2411-260, e-mail:[email protected], www.stat.gov.rs Belgrade, Milana Rakia 5, phone: +381 11 2412 922, fax 2411 260, e-mail:[email protected], www.stat.gov.rs 16

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Upotreba informaciono-komunikacionih tehnologija u Republici Srbiji