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#CLOwebinar
The presentation will begin at the top of the hour.
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Welcome to the webinar!
#CLOwebinar
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2. May I review the webinar recording at a later date? YES! You will receive recording information in a follow up
email.
3. Is this webinar HRCI or SHRM certified? YES! The HRCI and SHRM certification codes will be sent in
a follow up email.
Frequently Asked Ques0ons
Embracing Disruption How one multinational is changing its approach to learning
Agenda
• Game Changers • The shift • Your choice (Platform Selection or Pilot Process) • Lessons learned
Game Changers
What are some of the biggest disruptors for the learning function?
Social media / online knowledge sharing
MOOCs
Software as a service with embedded learning
Knowledge attainment apps
Changing learner expectations
Changing business requirements
Consumerization
The Challenge
8
There’s a way to do it better—find it. Thomas A. Edison
The Shift
From … One size fits all Formal classes Desktop/laptop access to online learning Text-based as primary source L&D developed and curated content Available when scheduled Multiple learning systems
To … Personalized access to learning Formal and informal micro-lessons, modules, and courses Mobile first access to online learning Video-based as primary source L&D and learner curated content Available when needed Integrated learning systems
Placeholder for Poll #2
• Platform selection process • Pilot setup and structure
Which topic is of the most interest to you?
Platform Selection
The Vision
Strategy Requirements Selection
Strategy
13
Environment Access to real impact, real time,
relevant knowledge
Exposure & Experience Dialogue, coaching, mentoring,
stretch goals, rotations, shadowing
Education Face-to-face, virtual classes, self-
paced digital learning
Module 30-60 mins
Course 1 hour +
Micro-Lesson 3-5 min
Requirements
132 Criteria
18 Categories
Platform Selection
5 Finalists
Vendor vetting
2 Presentations
1 Choice
A Learning Experience Platform
• Curated content • Personalized micro-learning • Integrated libraries • Powerful search • Mobile ready
Pilot Process
Pilot Overview
1 Audience selection 2 Communication plan 3 Success metrics and surveys 4 Support infrastructure 5 First user experience
Pilot Audiences
Leadership 550 Young Employee Network 250 The Learning Lab 65 Data Security 50
Communication Plan
1 Welcome message 2 Getting started 3 Reminder (if needed) 4 Initial Assignment Welcome!
Success Metrics and Surveys
2 Weeks before launch Participant
Preference Survey
6 Weeks after launch (Midpoint)
Pulse Survey
At pilot end Post-Pilot
Survey
Support Infrastructure
• Largely self-service • Resource page • Yammer/email support
First User Experience
• Assignments in queue • Assigned to relevant channel • Peers on system • Prepopulated with content
Lessons Learned
Lessons Learned
Processes People Systems
People
Know … Your audience Your content Yourself
People Impacts
“In my career at HPE, I’ve recognized how easy it is to get caught up in my day job and lose focus on the vision I have for my career’s future. [The Platform] has helped remind me to spend more time exploring my interests and plan for my future”
Pilot Participant
0
10
20
30
40
50
60 Q1 Utilization %
LMS LMS Target Pilot Platform Pilot Target
Process
Simple
Scalable
Repeatable
Impact on Portfolios
0
20
40
60
80
100
120
140
160
180
Q1 2015 Q1 2017
162
47 Del
iver
able
s
Program/Project Mgmt Curriculum
0
10
20
30
40
50
60
Q1 2015 Q1 2017
54
16 Del
iver
able
s
Business & Professional Skills Curriculum
Systems
Integrate • External content libraries • Internal learning systems • Internal productivity systems
Consider • Public vs. private ecosystem
Systems Dependence Impacts
31
Curation: Social collaboration & knowledge sharing User-generated content Public domain expertise Formal and Informal learning tracking
LMS: Content Repository & Access Formal Tracking & Compliance
Closing Thought
““The future belongs to the fast.” Meg Whitman
#CLOwebinar
Register for the next webinar! Ready for Tomorrow: Harnessing the Power of Digital for Workforce TransformationWednesday,
April 11, 2017
Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register for all upcoming Chief Learning Officer Webinars at events.clomedia.com/webinars
