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“EMPLOYEE JOB SATISFACTION”IN
(MANIMAJRA BRANCH)
SUMMER TRAINING REPORT
SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF DEGREE OF
MASTER OF BUSINESS ADMINISTRATION
SUBMITTED TODR. H.S. SIDHU
(DBIMCS)
SUBMITTED BYGOURAV SHARMA
Roll no. 31M.B.A. (H.R.)
DESH BHAGAT INSTITITE OF MANAGEMENT AND COMPUTER SCIENCES
MANDI GOBINDGARH
2013
INTRODUCTIONJob satisfaction describes how happy an individual is with his or her job. The happier people are within their job, the more satisfied they are said to be. Logic would dictate that the most satisfied (“happy”) workers should be the best performers and vice versa. Job satisfaction can simply be defined as the feelings of people have about their jobs. It has been specifically defined as an affective reaction of a person to one’s job or an attitude towards the job.
MEANING The term job satisfaction refers to an employee’s general attitude towards his job. Job satisfaction is favourable or un-favourable with which employees view their work. In order to understand job satisfaction, perhaps the first step should be to demarcate the boundaries among such terms as attitudes motivation and morale. A job is an important part of life. Job satisfaction influences one’s general life satisfaction. The result is that satisfaction arises from a complex set of circumstances in the same way the motivation does. Job Satisfaction Leads To :
Motivation towards high productivity.
Want to remain with organization. Act effectively in crisis. Accept necessary changes without resentment or resistance. Promotes the interest of the workers in the organization.
NEED FOR EMPLOYEE SATISFACTION
FACTORS INFLUENCING JOB SATISFACTION
SUPERVISION CO-WORKERS PAY AGE MARITAL STATUS EDUCATION WORKING CONDITION
COMPANY PROFILEAxis Bank is the third largest private sector bank in India. Axis Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, SME, Agriculture and Retail Businesses.The Bank has a large footprint of 2225 domestic branches (including extension counters) and 11,796 ATMs spread across the country as on 31st March 2013. The Bank also has overseas offices in Singapore, Hong Kong, Shanghai, Colombo, Dubai and Abu Dhabi.Axis Bank is one of the first new generation private sector banks to have begun operations in 1994. The Bank was promoted in 1993, jointly by Specified Undertaking of Unit Trust of India (SUUTI) (then known as Unit Trust of India), Life Insurance Corporation of India (LIC), General Insurance Corporation of India (GIC), National Insurance Company Ltd., The New India Assurance Company Ltd., The Oriental Insurance Company Ltd. and United India Insurance Company Ltd. The shareholding of Unit Trust of India was subsequently transferred to SUUTI, an entity established in 2003.
PRODUCTS & SERVICES OFFERED BY AXIS BANK
Accounts
Deposits Loans Cards Investments Insurance
Payments Capital Market Treasury Cash Management Services Govt. Business Other Services
• Mobile Refill• Locker• Online Shopping• ATM• E-Statement• Visa Money Transfer
PRODUCTS SERVICES
OBJECTIVES OF THE STUDY
To study about the company’s profile. To study the job satisfaction levels among the
employees of AXIS BANK. To learn about the various schemes and
programmes undertaken to increase job satisfaction among employees.
To identify the factors that motivate the employees.
To give suggestions and recommendations to increase job satisfaction among employees.
RESEARCH METHODOLOGY
Research DesignThe survey method is the basic research design. The structured questionnaire was administered to the respondents, which solicits information about their level of job satisfaction.
Sample SizeA survey of 12 employees working in organization provided the database for this study. The sampling technique used was convenience sampling under this sample of respondents was chosen according to the convenience of the researcher. Data Collection: The purpose of research was explained to the employees and questionnaires were being administered to them. Primary data: This data is gathered from first hand information sources by the researcher, this data collection from employees, managers, clerks etc., by administrating the questionnaire having face to face interaction with employees. Secondary data : This will give the theoretical basis required for the report presentation which can be available from various sources such as magazines, office files, inter office.
DATA ANALYSIS & INTERPRETATION
SATISFACTION LEVEL REGARDING THEIR JOB
67%
33%NEVER
OCCASIONALLY
MOST OF THE TIME
ALL OF THE TIME
JOB SECURITY PROVIDED BY ORGANIZATION
92%
8%
YES
NO
RELATION WITH YOUR SUPERIORS
33%
34%
33%
EXPLOITATIVE
AUTHORITATIVE
BENEVOLENT
CONSULTATIVE
APPROPRIATENESS OF EMPLOYEE’S SKILL AND QUALIFICATION WITH THEIR WORK
83%
17%
YES
NO
WORKSHOP TO GUIDE THE EMPLOYEES FOR BOTH PROFESSIONAL AND PERSONAL
ENHANCEMENT
20%
50%
30% ONCE IN A MONTH
AFTER SIX MONTHS
ONCE IN A YEAR
PROMOTION OPPORTUNITIES IN THE JOB
58%
42%
YES NO
OBSERVATIONS & FINDINGS
The organization does provide job security to its employees to a great extent.
67% of employees feel satisfied by their jobs occasionally.
33% of the employees said that their superiors share friendly relations with them.
In 17% of cases jobs assigned to the employees does not match their qualifications and skills possessed to them.
Normally workshops are held after six months for the personal and professional enhancements of employees.
42% of the respondents feel that there are not much promotion opportunities for them.
CONCLUSIONSMost of the employees feel that AXIS BANK is an good institution and offers them a lot to learn, they feel proud to be associated with such a prestigious organization but some also complaints about salary, which they feel is less as compared to other similar organizations. In the end I concluded that employees are satisfied with the communication network, work environment and other facilities, performance appraisal system, interpersonal relations with their colleagues readressal and training programmes. Greater satisfaction can be induced by providing sufficient information to employees about organisations mission, procedure and policies. Management should take necessary steps to increase the satisfaction level by maintaining the overall environment, by appointing separate training officer who can provide them with seminars on self-development and job related tasks, by effectively implementing the performance appraisal system and by considering seniority and experience along with other aspects relating to promotion policy. The major areas of dissatisfaction among employees is the work load, so some effective steps should be taken to overcome this problem and make the working environment more friendly.
LIMITATIONS OF THE STUDY
1. The employees were busy with their work therefore they could not give enough time for the interview.
2. The personal biasness of the respondents might have entered into their response.
3. Some of the respondents has not given any answer to the questions which may affect the analysis.
4. Respondents were reluctant to disclose complete and correct information.
5. Because of a small period of time only small sample had to be considered which doesn’t actually reflect and accurate and intact picture.
6. Sample size of the study was too small.
BIBLIOGRAPHY1. Books
• Gupta Das, A.1974 “Business and Management in India, “Vikas Publication House;Delhi.• Dr. Gupta, C B, Human resource Management, Sultan Chand & Sons, New Delhi sixth
edition.• Kothari, C.R. 1989 “Research Methodology, Method & Techniques. “Wiley Eastern Limited;
New Delhi.• Singh, D. and F.S.Chaudhary, 1986 “Theroy and Analysis of Sample Survey Designs,” Wiley
Eastern; New Delhi.• Rao, VSP, Human Resource Management
2. Internet sites
http://en.wikipedia.org/wiki/Axis_Bank http://www.axisbank.com/ http://economictimes.indiatimes.com/axis-bank-ltd/stocks/companyid-9175.cms http://www.moneycontrol.com/competition/axisbank/comparison/AB16 http://www.researchandmarkets.com/reports/1084295/axis_bank_ltd
