Beyond the Buzzword...How You Can Improve Candidate Experience at Your Company

Greenhouse + Checkr

Today’s Moderator

GREENHOUSE | CHECKR

Jillian Trubee

Partner Program Manager

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Who is Greenhouse?

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Greenhouse is a robust recruiting software designed to

help you attract, hire, and retain the best talent.

About Greenhouse:

• Headquartered in NYC with an office in SF

• 2017 Glassdoor #1 Best Place to Work and

Forbes Cloud 100

• Work with ~2,000 of the world’s most innovative

companies

Who is Checkr?

Checkr helps technology-driven companies deliver faster, more accurate background checks at scale.

About Checkr:

● Based in San Francisco, CA

● Tech-driven leader in the background check industry

• Top of Y-Combinator class

● Leader for innovative tech companies

● Industry’s first background check API

● 4th largest Credit Reporting Agency in the US

• Over 10 million screenings to date

• Provide screenings in all 50 States

Speaker Highlights

Katie DicioccioGreenhouse

Recruiter

Scott Juster

Senior Manager, Customer Success

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Checkr

What Candidate Experience Means?

What Candidate Experience Means?

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What Candidate Experience Means?

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Why Candidate Experience Matters?

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Win Top Talent

Increase Employee Lifetime Value

Affect Employer and Company Branding

WEBINAR TRAINING

Win Top Talent

Increase Employee Lifetime Value

Affect Employer and Company Branding

Why Candidate

Experience Matters?

Hiring across the U.S. was 12.1% higher

in June 2017 than in June 2016*

*Linkedin Workforce Report, July 2017

Positive candidate experience can be your

advantage in the competitive talent market.

WEBINAR TRAINING

*Boston Consulting Group

A better hire can outperform a peer by 20%*

Why Candidate

Experience Matters?

Win Top Talent

Increase Employee Lifetime Value

Affect Employer and Company Branding

WEBINAR TRAINING

*WorkplaceTrends.com

Why Candidate

Experience Matters?

Win Top Talent

Increase Employee Lifetime Value

Affect Employer and Company Branding

Nearly 60% of candidates have had a poor candidate

experience, and 72% of those candidates shared that

experience online or with someone directly.*

64% of candidates are less likely to purchase goods

and services from a company that delivered a poor

candidate experience.*

Key Elements to a Positive Candidate Experience

Pressures on the Hiring Process

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Transparency Fairness

Speed

● The hiring process is long...

○ 52 days* - avg time to fill

○ 22.9 days** - avg interview process

● For every one open corporate position

○ 250 resumes*** are received

○ Only 4-6 interviews*** are granted

Still...organizations must deliver on

3 key promises to the candidate* Bersin Talent Acquisition Factbook** Glassdoor Research Report*** Glassdoor for Employers

Transparency

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● Consumerization of candidate

expectations

● FCRA requirements - specifically in

the case of background checks

● Impact of uncertainty:

○ Higher perceived waits

○ Greater candidate frustration

○ Increased risk to organization

Speed

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● Increased competition for top talent

● More complex hiring cycles for most

skilled roles

● Impact of slow hiring:

○ Daily cost of position vacancy

○ Missed changes on top talent

○ Frustration or hardship for

candidate

Fairness

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● Expectations of accountability &

fairness as core values

● EEOC guidelines mandate against

hiring bias

● Impact of unfair hiring practices:

○ Talent flight

○ Degradation of company image

○ Consumer shift-away from brand

○ Class-action lawsuits

Tactics for a Better Candidate Experience

Redefining a Modern Candidate Experience

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Transparency

● Candidate Scorecards

○ Setting expectations

○ Delivering feedback

Redefining a Modern Candidate Experience

GREENHOUSE | CHECKR

Transparency

● Accessibility

○ Applicant Portal

○ Availability of Report

○ Multi-device access

● Applicant Support

○ Dedicated support specialists

● Adverse Action

Redefining a Modern Candidate Experience

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Speed

● Greenhouse Recruiting Mobile App

● Greenhouse Events Management App

Redefining a Modern Candidate Experience

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Speed

● Faster turnaround time

○ At county, state & federal levels

○ Compliance filtering

● Exceptions Handling

● Positive Adjudication

● Analytics Reporting

● Direct integration into Greenhouse

Redefining a Modern Candidate Experience

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Fairness

● Structured Interview Processes

● Data-Driven Decisions

Redefining a Modern Candidate Experience

GREENHOUSE | CHECKR

Fairness

● Compliance Filtering

● Positive Adjudication

● Individualized Fair Chance Assessment

● Applicant Support?

Call To Action:What are 1-2 ways you can improve candidate experience at your company?

Questions