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HR Department HR Department Is your office draining employee productivity? See how ServiceNow HR Service Management can change the way you work. ONBOARDING HIT THE GROUND RUNNING Welcome, Fleur When activities such as getting a workspace, credit card, security access and phone are streamlined and automated, employees are empowered to make an impact on day one. LOST IN A BLACK HOLE Employees have questions about benefits, policies, payroll and other HR topics. Asking and waiting for answers via phone calls and email shifts focus away from strategic work. Where can I find information on dental benefits? Can I receive tuition reimbursement? Do we have an employee referral program? SPEND TIME ON PEOPLE, NOT PROCESSES When an intuitive portal answers, auto-routes, and tracks employee requests, HR teams can focus on high value activities—talent management, training, organizational design, and fostering a winning business culture. Email IT Call Facilities Forms Order handbook Contact manager Security badge Email Finance HR To Do List FIRST DAY BUZZKILL Nothing kills a new employee’s excitement faster than finding their company totally unprepared. Unstructured HR Processes HELLO my name is Structured with ServiceNow CHAOS AND CONFUSION Employee requests pour in to HR, with a single inquiry often arriving through multiple channels—such as emails, calls and employee walk-ins. of employees want to order corporate services online at work, just like they make a restaurant reservation on their mobile device. 2 75% Benefit information GET IT AND GO A self-service portal accessible from a desktop or mobile device provides employees with around-the-clock access to HR information and automatically routes requests to subject matter experts. HOW TO WORK SMARTER, NOT HARDER Reducing onboarding efforts by 80% saves IT service desk staff over 800 hours per year. YAZAKI NORTH AMERICA CARS.COM ENVISION HEALTHCARE 90% of all new employees at Cars.com receive all hardware and access their first day. Employees can access over 1,000 articles in a centralized knowledge base on desktops and mobile devices. Improve employee productivity today. Visit servicenow.com/hr LEARN MORE LEARN MORE LEARN MORE © 2016 ServiceNow, Inc. All rights reserved. SN-IG-HRSM-012016 1 ServiceNow, “A Practical Guide to Simplifying HR Service Delivery.” 2015. 2 Transversal, “HR Professionals Waste a Third of Their Day Answering Trivial Questions,” 2013. 3 ServiceNow, “Today’s State of Work: The Productivity Drain,” 2015. Unstructured HR Processes Structured with ServiceNow departments on average are involved in an employee’s first day on the job. 1 5 SELF-SERVICE Unstructured HR Processes Structured with ServiceNow HR REQUESTS HR professionals spend 1/3 of their day answering routine questions. 3

Is Your Office Draining Employee Productivity?

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Page 1: Is Your Office Draining Employee Productivity?

HR DepartmentHR Department

Is your office draining employee productivity?See how ServiceNow HR Service Management can change the way you work.

ONBOARDING

HIT THE GROUND RUNNING

Welcome, Fleur

When activities such as getting a workspace, credit card, security access and phone are streamlined and automated, employees are empowered to make an impact on day one.

LOST IN A BLACK HOLE Employees have questions about benefits, policies, payroll and other HR topics. Asking and waiting for answers via phone calls and email shifts focus away from strategic work.

Where can I find information on dental benefits? Can I receive tuition reimbursement? Do we have an employee referral program?

SPEND TIME ON PEOPLE, NOT PROCESSESWhen an intuitive portal answers, auto-routes, and tracks employee requests, HR teams can focus on high value activities—talent management, training, organizational design, and fostering a winning business culture.

Email ITCall FacilitiesFormsOrder handbookContact managerSecurity badgeEmail Finance

HR To Do List

FIRST DAY BUZZKILL Nothing kills a new employee’s excitement faster than finding their company totally unprepared.

Unstructured HR Processes

HELLOmy name is

Structured with ServiceNow

CHAOS AND CONFUSION Employee requests pour in to HR, with a single inquiry often arriving through multiple channels—such as emails, calls and employee walk-ins.

of employees want to order corporate

services online at work, just like they make a restaurant reservation on their mobile device.2

75%

Benefit

information

GET IT AND GO A self-service portal accessible from a desktop or mobile device provides employees with around-the-clock access to HR information and automatically routes requests to subject matter experts.

HOW TO WORK SMARTER, NOT HARDER

Reducing onboarding e�orts by 80% saves IT service desk sta� over 800 hours per year.

YAZAKI NORTH AMERICA CARS.COM ENVISION HEALTHCARE

90% of all new employees at Cars.com receive all hardware and access their first day.

Employees can access over 1,000 articles in a centralized knowledge base on desktops and mobile devices.

Improve employee productivity today. Visit servicenow.com/hr

LEARN MORE LEARN MORE LEARN MORE

© 2016 ServiceNow, Inc. All rights reserved. SN-IG-HRSM-012016

1 ServiceNow, “A Practical Guide to Simplifying HR Service Delivery.” 2015. 2 Transversal, “HR Professionals Waste a Third of Their Day Answering Trivial Questions,” 2013. 3 ServiceNow, “Today’s State of Work: The Productivity Drain,” 2015.

Unstructured HR Processes Structured with ServiceNow

departments on average are involved in an employee’s first day on the job.1

5

SELF-SERVICE

Unstructured HR Processes Structured with ServiceNow

HR REQUESTS

HR professionals spend

1/3 of their day answering routine questions.3