Managing Change: From Pain to Gain

Talent Connect 2015

You’re Good Company

Will LeahyCustomer Success Consultant

Nick StannardManager, Customer Success

How did that make you feel?

To improve is to change; to be perfect is to change

often.

Winston Churchill

Change Management helps:• Reduce disruptions to people and business

• Drive intended behavior

What is Change Management?

Remove barriers:• How could this fail?• Connect change to the broader mission and vision – WIIFM?

Managing change should be about helping your people understand the organizational changes and the value received from transforming the business

What is a Change Agent?

What do Change Agents do?• Change agents encourage employees to support the transformation in their daily actions, behaviors, and attitudes

• Change agents take initiative, remain positive, & employ empathy

Why is a change agent important?• Projects require employee commitment for success and leaders• Play a critical role in engaging employees and gaining employee commitment and buy-in

• Who will guide people through the change curve?

Change Across the TransformationPe

rfor

man

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Time

“The Valley of Despair”

Change

Change frameworks can be overly complex…

Navigating Through Change Management

1. Inspire – Get People Excited 2. Educate – Drive Understanding

3. Measure – Track Success with Data 4. Reward – Reinforce Positive Behaviors

Manage change and drive adoption in 4 easy steps…

Theory in Practice

InspireEducate Measure

Reward

• Haveaseniorleaderkickofftheinitiativeinatownhallmeeting

• Hostacontestforteamthatcomesupwiththebestchangeslogan

• Connectthechangetothemission,vision,&valuesoftheorganization

• Havea“kick-offday”forthechangededicatedtolearningandpracticing

• Postimportantcollateralonaninternalmicro-siteorwiki

• Clearlydefineexactlywhatsuccesslookslike

• Define3quantifiablemeasurestoassesadoptionandprogressongoals

• Sendthetopadopteronaweekendvacation

• Recognizetopadoptersduringateammeetingandpromotethem

Change Across the TransformationPe

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man

ce

Time

Inspire, Education, Measure, and Reward

“The valley of despair”

Chang

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